Trusted Agent profile · Shrewsbury
Verified
★★★★★
449 reviews across 2 platforms
12 Shoplatch, Shrewsbury, SY1 1HL
DB Roberts's office in Shrewsbury, at 12 Shoplatch, is rated 4.7 out of 5 across 449 reviews on two platforms, including 169 Google reviews rated 4.9.
Our Shrewsbury office is situated in the heart of this historic County town making it very easy for our clients to call in as there is parking close by, a bus stop just a few steps from our front door and Shrewsbury Train Station only a ten minute walk away..
Every review we hold for the Shrewsbury office, from every platform, shown as written. First names only.
5/5
GoogleIt was the initial meeting with Tom from the agency but it could not have gone better from my perspective. My house had been on the market for around 20 weeks with another agent and overall I was unimpressed with their performance. If my experience today carries forward into the marketing phase I am very optimistic of a sale. When this review process allows me to update progress, I will certainly do so.
5/5
GoogleSteve and Emily at DB ROBERTS were superb , great advice and knowledge. Thank you for everything
Much appreciated, Burt! Steve and Emily are a great part of the team, and we’ll make sure they see your kind words. Thanks for choosing us!
5/5
GoogleEmily was really helpful helping us through any issues we faced during the process and very kind to us , everything has gone smoothly with the house , thank you 🙂 …
5/5
Googlemyself and my partner have just purchased our first home with DB roberts and Emily, our estate agent was exceptional, she made the process so smooth for us, especially as first time buyers, this was so appreciated. Thank you again DB roberts and Emily! - Jake & Enya
5/5
TrustpilotNicole Stiller is awesome!
Nicole Stiller is always prompt, communicates effectively and very approachable. Highly recommended. Thank you Nicole!
5/5
GoogleMany thanks to Emily, who acted promptly and openly on helping us buy our dream home. Her friendly yet professional approach to her dealings with us was a pleasure. Highly appreciated and recommended.
4/5
GoogleEasy to deal with, kept me informed throughout. Very pleasant staff.
Much appreciated, John! We’ll be sure to share your kind words with the team.
5/5
GoogleBeen working with dB Roberts to sell our house everyone we have dealt with have been very helpful,professional and friendly making us feel very comfortable. We are at the early stages of selling our house but so far they have been excellent and I would highly recommend them
Thank you for your kind words! We're delighted to hear that your experience with DB Roberts has been positive and we’re here to support you as the process continues. If you have any questions or need further assistance, please don’t hesitate to reach out.
5/5
TrustpilotFast and Proactive
Emily was really attentive booking in viewings and asking all the right questions to avoid wasting time. Emily was in touch most days as she knew I was keen to get my property sold quickly and she really helped to move things along for me. My property was sold STC within a month with her help 😊
5/5
TrustpilotI’ve been with d b Roberts for a lot of…
I’ve been with d b Roberts for a lot of years as a landlord, I’ve always been pleased and at ease knowing they do so much to help, always there when needed. Bethany is a fantastic person that helps 100% with any issue. Thank you so much. 😊
5/5
GoogleEveryone I have spoke to has been super friendly and very productive. I have mainly been speaking with Emily and she has been very professional through everything so far!
Thank you Theo. We are delighted to hear your experience with our Shrewsbury team has been so positive and that Emily has been such a great support. If you need anything as you move forward just let us know.
5/5
TrustpilotJane was really accommodating
Jane was really accommodating, has managed to squeeze us in twice for short notice viewings! Really appreciated the flexibility. She was really friendly and didn't make us feel pressured.
We're thrilled to hear that Jane made your experience enjoyable. We look forward to helping you find your perfect home!
5/5
TrustpilotOver the moon 02-02-2022
Over the moon! 02-02-2022Finally managed to pick up the keys to my new dream home!Jay and her team have been nothing but amazing!Had to pleasure to finally meet Jay, Kiri and Sam for the 1st time today .Special thank you to Jay who is an absolute doll, with her help and input she proactively pushed the sale through in my favour and made it all happen.What is meant for you will find its way! Keep doing what you guys do best.....because you are the best!Enjoy the well deserved thank you chocolate box.....lol!Much Love and Best WishesAnita..xxx
5/5
GoogleReally helpful and kind, fast responses ☺️
Thank you for your kind review. We hope you enjoy your new home!
5/5
GoogleGreat service from Emily in particular on her speedy service and great customer service.
Thanks, Alex! Really glad Emily could get things moving quickly for you. We'll make sure she sees this.
5/5
TrustpilotSuper friendly service
Bethany is always available to take my call, friendly and proactive. Excellent service all round, thank you.
Thank you for your feedback!
5/5
TrustpilotI have recently taken a rental property…
I have recently taken a rental property through DB Roberts and I can honestly say the process was seamless. Tia was fantastic guiding me throughout the process and kept me updated regularly. A very friendly but professional service 10 out of 10!
5/5
GoogleThe team at DB Roberts in Shrewsbury have been very helpful in selling my property. They have managed the viewings efficiently and kept me informed with feedback on a regular basis. Steve, Emily, Andrea, Tom and the rest of the team are friendly and knowledgable about the property market and current conditions.
5/5
GoogleEmily has been fantastic. She’s answered any questions I’ve had and found out information I’ve needed to know very quickly . Brilliant friendly manner, I would 100% recommend.
5/5
TrustpilotGood Experience.
As a rental company, I found DB Roberts Lettings Agency very professionally run. The staff were most helpful and polite at all times. I would definitely recommend DB Roberts. They made me feel as I was in good hands and that gave me peace of mind. Thank you very much for making my rental experience a good one.
Your peace of mind is our priority and we’re thrilled that we could make your rental experience a positive one. We appreciate your recommendation.
5/5
TrustpilotProfessional service
A huge thank you to Bethany for dealing with difficult tenant situations so professionally and efficiently. Keeping me updated at all times, explaining the processes and taking the stress out of the situation. I would definitely recommend using D B Roberts as your letting agency.
1/5
TrustpilotI would be more than happy to recommend…
I would be more than happy to recommend you use D.B Roberts... if you want to be lied to on a regular basis and enjoy dealing with incompetent, unprofessional people who seem to be happy to waste your time and money. I can not begin to explain how difficult D.B Roberts made my life for 6 months. We put our home on the market with D.B Roberts and it sold in 3 days (had 3 offers on the same day, and took the offer that they advised), then after 3 days the offer disappeared, not to worry D.B Roberts sold it again, this time it took 2 weeks for that sale to fall through. So, after 3 weeks of accepting offers and having them fall through we finally got another offer for the asking price. Matt Gilbert was our man (he was the captain of this doomed trip on the sea of incompetence and lies), to say that Matt lied to us every time we spoke would probably be a slight exaggeration, I think at least 10% of what he said was the truth, for example I'm pretty sure his name was Matt, other than that you really cant believe anything that he said. The great thing about D.B Roberts handling our sale was that we were in a small chain with 3 properties involved, not the most difficult of situations. I had our mortgage agreed, as did our buyers and the other buyers were cash buyers. Great stuff. The only issue being (as we found out after 4 months) was that the cash buyer was awaiting their funds to be transferred from their unknown, wealthy uncle and/or the recently crowned prince of a far off land (cant remember which one). In reality, the cash buyer was someone who didn't actually have the cash available to buy the property and wouldn't be in a position to buy the property for at least a year. D.B Roberts purposely kept this information from me and my buyer, this resulted in me spending over 4k in legal costs and surveys without having any real chance of completing the sale/purchase of my property.
5/5
TrustpilotProfessional speedy service
Staff friendly, knowledgeable. I was given advice on some questions I asked and also my plumber let me down and they were able to resolve my problem very quickly. An invaluable service to working landlords, thank you to Lisa and Nicole and the team working behind the scenes.
5/5
GoogleExcellent service. Very polite and helpful staff
Thank you for the 5-star review, Lesley! We’re so glad you found our Shrewsbury team polite and helpful. We appreciate the feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
