Trusted Agent profile · Shirley
Verified
★★★★★
1,525 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,525 reviews on four platforms, including 161 Google reviews rated 4.3.
161
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,339
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
5/5
TrustpilotFinally - a great agent!
It’s rare in this day and age to find a great estate agent who takes your calls, helps you out and does what he says he will do with professionalism and speed. Having been a developer for 30 years I have come across many shapes and sizes! Most are quite useless. So Joe Farrer is a rare breed - and a great asset to John Shepherds - if I employed him I would hold onto him with both hands!
5/5
GoogleJack has been amazing with helping me through the purchases of my first property ! Will defiantly recommend :)
Thank you for sharing your lovely 5* review for Jack! We appreciate the recommendation and recognition and will ensure this is shared with him directly. Wishing you all the best in your new home!
5/5
TrustpilotTina is always helpful...
Tina is always helpful and goes the extra mile to assist. Both my husband and me are getting on in years and Tina's patience is fantastic.
Thank you for your kind words Vanden. We are delighted to hear that Tina's helpfulness and patience have made a positive impact on your experience working with us. Thank you again for your recommendation and please don't hesitate to contact us if we can support further.
5/5
GoogleJack Knight has been fantastic in a search for a property for my mum. Excellent communication, understanding the full requirements and trying to help in anyway possible. I am genuinely impressed.
Thank you for your kind words James. We are thrilled to hear that Jack provided excellent communication and was so helpful in your search for a property for your mum. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
5/5
TrustpilotLara Soars White has been excellent in…
Lara Soars White has been excellent in dealing with all my enquiries and engaging with my tenant to ensure any issues are dealt with in an effective and efficient manner. Excellent landlord and tenant customer service.
We appreciate you taking the time to share your review. We are so glad to hear that Lara has gone above and beyond supporting both yourself and your tenant. We look forward to supporting you again in the future.
5/5
TrustpilotWe rent our property and have always…
We rent our property and have always found Tina Margetts to be most helpful when responding to our enquiries. Tina is a credit to John Shepherd Lettings.
Thank you for your kind words Craig. We are delighted to hear that Tina has been so helpful and professional in assisting you. We thank you for your recommendation and look forward to continuing to support you in the future.
5/5
TrustpilotMandi was very helpful
Mandi was very helpful, professional, knowledgeable and a pleasure to deal with. Everything went smoothly and we would definitely use John Shepherd again based on this experience.
Thank you for your wonderful feedback for Mandi. We are so pleased to hear that your experience was smooth and that we are were able to assist with all queries. We truly appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotPeace of Mind for Landlords
I've been very pleased with the property management service from John Shepherd. A special mention to Tina Margetts, who is always professional, helpful, and quick to respond.
Thank you for your lovely review! We are so pleased to hear that you are happy with the property management service especially working with Tina. We truly appreciate your kind words and recommendation and look forward to continuing to work together.
5/5
TrustpilotMia went above and beyond for me
Mia went above and beyond for me. I was really panicking about a situation, and she kept doing whatever she could to help me try and get it sorted.
Thank you for sharing your review. We are so pleased to hear of your experience working with Mia and we are so glad that we are able to provide such wonderful support during what can be a stressful time. Thank you again and we look forward to supporting you in the future.
5/5
TrustpilotMandi has been really helpful in…
Mandi has been really helpful in letting out my house from start to finish - great service.
Thank you for your kind words Drew. We are delighted to hear that Mandi provided you with helpful and professional service throughout the lettings process. Our team strives to offer reliable guidance and build lasting relationships with our clients. We thank you for your recommendation and look forward to supporting you further.
5/5
TrustpilotPlease thank Abbie Clark for all her…
Please thank Abbie Clark for all her help, she was so quick at sorting an issue for me
Thank you for taking the time to share your 5* review for Abbie! We are so pleased she was able to resolve your queries quickly and we will ensure your feedback and recognition is passed on. Thanks again!
5/5
GoogleSenka has been great throughout the onboarding process. Very quick to organise trades and fixing problems promptly. Also, very responsive and professional which is hugely refreshing!
Thank you for sharing your experience, Ali and Emily. We are delighted to hear of your positive experience of working with Senka and our lettings team. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotGita was very helpful and professional…
Gita Patel was very helpful and professional with her service and support with moving in.
Thank you for your kind words Emmanuel. We are delighted to hear that Gita provided you with professional and helpful support during your move. Our team strives to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotTina was really very helpful in helping…
Tina was really very helpful in helping me promptly with a query
Thank you for your kind words Tristan. We love to hear that Tina was so helpful and prompt to support with your query ensuring a professional experience with us. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
GoogleSmooth process from start to finish, thanks Nakesha for being amazing.
Thank you for sharing your 5* review for our Solihull Team! We appreciate the feedback and look forward to continuing to support you.
5/5
TrustpilotI had a great experience with Mandi…
I had a great experience with Mandi when renting out my property. She was very professional, approachable and easy to deal with throughout the process. Her communication was excellent, and she always kept me updated and was quick to respond whenever I had any questions. I would happily recommend her to anyone looking for help with renting out their property.
Thank you for sharing your wonderful experience Kimberley. We are delighted to hear that Mandi provided you with professional and reliable guidance throughout the process. Our team strives to be communicative and helpful, ensuring our clients feel supported. We appreciate your recommendation and look forward to assisting you again in the future.
1/5
TrustpilotStandardless service
Disappointed with Lack of Service, Avoid if PossibleI recently rented a property through John Shepherd Lettings @ £1300 p/m, and the experience has been frustrating from the start. There was no handover when I moved in, leaving me without essential information about the property. I contacted them on Monday to address this, particularly regarding the fact that I had no heating. They assured me that someone would get back to me, but five days later, I’m still waiting.Being left without heating in the middle of winter is unacceptable, and the lack of communication from the agency has made the situation even worse. I expected a professional service, but instead, I’ve had to chase them for basic support. If you’re considering renting through John Shepherd Lettings, think twice. Their poor service and lack of responsiveness have made this an incredibly stressful experience.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotKelvin Zakeyo showed me the studio
Kelvin Zakeyo showed me the studio, and he was incredibly kind, friendly, and helpful throughout the visit. He took the time to explain everything clearly and made sure I noticed all the important details. His communication was excellent before and during the viewing, and he was happy to answer all my questions. The whole experience was smooth, professional, and very pleasant. Thank you, Kelvin, for your time and effort, it was a great viewing experience! ⭐⭐⭐⭐⭐
Thank you for sharing your wonderful experience, Fatemeh. We are delighted to hear that Kelvin provided such professional and helpful support during your visit. If you have any further questions or need assistance, please feel free to reach out to us.
5/5
TrustpilotTracy Savidge a fantastic property manager
I need to name Tracy Savidge as she has been my property manager for many years now. She is very proactive in looking after my properties and we have a fantastic working relationship. Highly recommend working with her to Landlords. She is on top of the paperwork and compliance side too A lovely person and part of a great team too. Richard Alton Landlord for 20 plus years
Thank you for taking the time to share your 5* review Richard. We are thrilled to hear about your fantastic working relationship with Tracy. Our team strives to provide reliable guidance and proactive support to all our landlords. We appreciate your recommendation and look forward to continuing our partnership.
5/5
TrustpilotTina M has been really helpful!
Tina M has been really helpful with all requests for maintenance ect. Prompt responses and quick resolutions. Thank you Tina
Thank you for your kind words Joe. We are delighted to hear that Tina has been so helpful and responsive to your maintenance requests and able to resolve things quickly for you. We appreciate your feedback and look forward to assisting you further.
1/5
Google🚨Unprofessional & unethical Estate Agent I engaged this agency to market my property following a 10-year tenancy, at which point the home required some general updating. I relied on the professional advice provided by John Shepherds, who assured me the property was suitable to go to market in its current condition. I also agreed to pay £390 for professional photography. Unfortunately, the quality of the images was not acceptable. Personal items such as coats, boxes, and children’s photos on the fridge were clearly visible, and no effort was made to stage or appropriately edit the images prior to advertising. It was rushed to market. The initial market valuation provided was inaccurate. Within just two weeks of listing, I was advised to reduce the asking price by 13%, which I did based on their recommendation. I was informed that viewings had taken place; however, I received no feedback whatsoever from these viewings, despite being assured that I would receive regular weekly updates. Additionally, I was not informed about premium listing options at the outset, which are critical during the initial launch period of a property. This was only offered later as a goodwill gesture after I raised concerns about the pricing strategy. Earlier use of this feature may have improved visibility and buyer interest. Communication throughout the process has been consistently poor. I have had to repeatedly chase for updates, often waiting over a week without any response. I have not received the level of service or results expected from a professional agency. Sales Director, Matthew Ellsworth has taken a week to get back to me and sees no real concerns in what I’ve noted here and suggests to continue working with the agency he assures me things will change. Given the lack of communication, transparency, and results over the last 13 weeks you would expect they’d have the decency to do the right thing, as I obviously no longer have confidence in their ability to act in my best interests. Please consider this if you’re looking to sell a property with John shepherds.
Thank you for sharing your review. We sincerely apologise for the lack of communication and the issues you have faced. We strive to provide reliable guidance and professional support, and we regret that we fell short in your case. I have made our team aware and we will be in touch shortly to address your concerns and work towards a resolution.
5/5
TrustpilotWe recently moved in to a rental…
We recently moved in to a rental property and had issues with no hot water. The problem was rectified straight away. Mia was very helpful in resolving the matter.
Thank you for sharing your experience, we are pleased to hear that Mia was supportive and able to resolve the hot water issue promptly. We strive to provide reliable guidance and support to all our tenants and remain at your disposal if there is anything further you need.
5/5
GoogleDealing with Nakesha was a lovely experience. She kept us updated throughout the whole process and was very helpful in answering our questions
Thank you Talhah for sharing your review. We are delighted to hear that Nakesha provided you with helpful and communicative support throughout the process. We thank you for your recommendation and look forward to supporting your journey as you move into a new home!
5/5
Googlehaving struggled to let my property out for 2 months with another estate agents, leading to it being empty for a month, the team were able to let it the same day it was uploaded! The team were so amazing at communicating, and were very efficient at moving things along quickly. Would highly recommend to anyone looking for property services.
Thank you for sharing your experience, Sammy. We are thrilled to hear that our team was able to let your property on the same day it was listed. We pride ourselves on being communicative and providing reliable guidance, and we're glad you felt supported throughout the process. If you need anything else, please don't hesitate to reach out to us.
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