Every review we hold for the Shirley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKelvin Zakeyo made it very simple and…
Kelvin Zakeyo made it very simple and was quick to respond with all queries. I loved the experience as it was exactly what I wanted and was very helpful with moving things forward.
Rebekah · 29 July 2026
Agent replied · 4 August 2026
Thank you for sharing your experience, Rebekah. We are so pleased to hear that Kelvin provided you with quick and helpful support and able to move things forward quickly. If you have any further questions, please feel free to reach out to us, we always happy to help.
★★★★★ 5/5
TrustpilotArun Singh - Fantastic.
I've worked alongside Arun on a number of jobs in a contractor capacity and it's always been a positive experience. He's approachable, easy to communicate with and keeps everything well organised, which makes life much easier for contractors on site.
He's quick to respond, provides clear instructions and is always fair and professional in the way he manages projects. Any issues that come up are dealt with promptly, helping jobs run smoothly from start to finish.
He not only offers assistance on his own jobs but also helps with any queries I have on other jobs with other Property Managers.
Could not fault him - one of the best.
SP · 4 August 2026
Agent replied · 6 August 2026
Thank you for taking the time to share a 5* review. We are glad to hear that your experience with Arun has been positive and we have been able to resolve things quickly. We appreciate your trust and look forward to continuing to work together.
★★★★★ 4/5
TrustpilotProperty ManagerTina Margetts
I can highly recommend Tina Margetts as a Property Manager. She has been my property manager for many years and replies promptly to my requests and emails. Very good customer service.
Mrs · 9 August 2026
Agent replied · 11 August 2026
Thank you for your kind words Mrs Partridge. We are pleased to hear that Tina has provided you with reliable guidance and prompt communication over the years. Please feel free to reach out to us if we can be of any further support.
★★★★★ 4/5
GoogleSenka and Co were very helpful and thorough in the procurement and handling of securing a qualified tenant.
My disappointment is in the way the tenants being finicky in requesting services such as untangling the blind cables. I think that the management team needs to advice tenants that they cannot expect landlords to service non essential items as part of the infrastructure maintenance. Tenants requiring on-going services ought to relocate to a 5 star hotel. I hope that management do not bring silly tenant requests going forward .
Reg · 2 August 2026
Agent replied · 8 July 2026
Thank you for sharing your experience with us, Reg. We are pleased to hear that our team was professional and thorough in securing a qualified tenant. We apologise for any frustration caused by tenant requests that may seem non-essential but we appreciate your feedback and will strive to provide reliable guidance throughout the tenancy.
★★★★★ 4/5
GoogleFirst off, the staff at john shepherd are 5 star. Ive deducted a point simply for the online application process. Since tenant rights have improved, each adult individual needs to make individual payments for the holding deposit, then the tenancy deposit and finally the first month rent. What a faff this was. But other than that, utter joy to work with John Shepard. Alan in particular was patient and friendly and we love our new home. Than you
Michelle · 13 August 2026
Agent replied · 14 August 2026
Thank you for sharing your experience Michelle. We are thrilled to hear you found our team professional and helpful, especially Alan. We apologise for the inconvenience with the online application process but we appreciate your feedback and will take this away internally for review. Thank you again and wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotAmazing service
Just wanted to put virtual pen to paper to say a big thank to Lara for her help and support for everything . Couldn’t have got through it without you.Really appreciate everything you do, amazing!
Shamim · 8 July 2026
Agent replied · 11 July 2026
Thank you for your kind words Shamim. We are thrilled to hear that Lara's support is so helpful and makes a difference for you. We really appreciate you taking the time to share your review and we look forward to continuing our partnership.
★★★★★ 5/5
TrustpilotJohn shepherd has been amazing handling…
John shepherd has been amazing handling my property! A special shout out to Mia and Jenna and their recent help with the repair works
Sally · 15 September 2026
Agent replied · 18 September 2026
Thank you for your kind words Sally Anne. We are delighted to hear that Mia and Jenna provided you with such helpful support and we were able to resolve your repair works quickly! We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotAbbie Clark is amazing ,Great…
Abbie Clark is amazing ,Great communication skills,friendly and really good at her job .I felt comfortable talking to her and she gets the job done .well done Abbie .
Helen · 13 August 2026
Agent replied · 15 August 2026
Thank you Helen for sharing your lovely kind words about Abbie. We are thrilled to hear she made you feel comfortable and she has gone above and beyond to support you. We really appreciate your feedback and look forward to assisting you again.
★★★★★ 5/5
TrustpilotJohn Shepherd and Lara Soarswhite
I have been with John Shepherd for about 18 months and Lara Soarswhite is my contact. I have found Lara to be pleasant, efficient and calls/emails me back any time I need to communicate with her. I reco.mend Lara and John Shepherd without hesitation.
Catherine · 27 April 2026
Agent replied · 11 May 2026
We appreciate your positive feedback and are so glad you've had a great experience especially with Lara. It's wonderful to hear that our service had met your expectations. Thank you again and we look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotFaye Nichols - fantastic property manager
Faye has been our property manager and it’s been a fantastic experience. Very prompt and proactive member of the staff. Thank you, Faye for all your help and support.
Vijay · 12 August 2026
Agent replied · 14 August 2026
Thank you for your kind words Vijay. We love to hear that Faye has provided you with such helpful and professional support and that you have built such a great relationship with her. We appreciate you sharing your feedback and look forward to continuing to work together.
★★★★★ 5/5
TrustpilotReemi Yasmin
This review is specifically meant for Reemi Yasmin. She is absolutely reliable; efficient in responding quickly to queries; keeps an eye on ongoing tasks and keeps the client informed of the process. She thinks ahead and for the client and finds solutions. I cannot recommend her highly enough. Ever since she's been in charge, I feel much more relaxed and confident about the management of the property she is in charge of. Thank you, Reemi. You are an absolute star!
N · 21 July 2026
Agent replied · 24 July 2026
Thank you for your wonderful feedback. We are thrilled to hear that Reemi's proactive communication and reliable guidance have made you feel more relaxed and confident in the management of your property. Our team is dedicated to providing professional and helpful support, and we appreciate your trust in us. We appreciate your recommendation and look forward to supporting you further.
★★★★★ 1/5
TrustpilotAbsolutely awful agency
Absolutely awful agency. We have had a broken washing machine since the 27th June, its the 20th July and no indication of when we can expect a repair. I have said at this point i just need to buy one myself but i dont know what to do with the old machine or if landlord expecting it to still be here when we move so i am stuch. We have had a leaking conservatory for over a year. When an old pipe burst on our top floor it took over a week to be repaired and we had to keep the water turned off. We also had nearly a month without heating when the boiler broke. Terrible.
Mary · 20 July 2026
Agent replied · 24 July 2026
Hi Mary, Thank you for sharing your review with us however we are sorry to hear your feedback. We sincerely apologise the delays and issues that you have faced with both the washing machine and other repairs.We understand how frustrating this situation must be for you and wish to work closely with you to get this rectified as soon as possible. Please reach out to us directly with further information regarding your property so we can provide you with the support you need to ensure that the issues are resolved. We look forward to hearing from you.
★★★★★ 3/5
TrustpilotGreat in some ways
Great in some ways
John Shepard have been excellent to use, they are responsive, the property we rent has been great, I would love to recommend them as a estate agent except from one glaring issue.
they use a company called WPG to fix any issues/manage the properties and it is a NIGHTMARE! they do not respond to anything, it took a week to replace my broken fob and I had no way to get in my own flat so had to keep ringing housemates to let me in, it is seemingly just one guy who does not care whatsoever, it is seemingly impossible to get a hold of him. Moreover, for some reason wpg literally just uses one person, and everything completely hinges on one guy who is impossible to contact. My bed broke and It was still incredibly difficult to get a hold of him.
aside from this they have been excellent but its hard to recommend them with service like this.
Zimelectric · 18 July 2026
Agent replied · 20 July 2026
Thank you for sharing your experience with us. We are glad to hear that you've found our team responsive and the property enjoyable however we sincerely apologise for the difficulties you faced with the maintenance service. We understand how frustrating it can be and appreciate your feedback, which helps us improve our communication and support moving forward. If there is anything further feedback you wish to share or anything else we can support with, please do reach out to us directly, we are always happy to help.
★★★★★ 5/5
TrustpilotSpecial thanks to Nakesha
Special thanks to Nakesha! As a tenant, I really appreciate your quick responses and great help whenever I needed assistance with the property. You made everything so smooth and easy.
Chou · 27 July 2026
Agent replied · 29 July 2026
Thank you for your kind words, Chou. We are delighted to hear that Nakesha team provided you with reliable guidance and support. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotThe John Shepherd team has been super…
The John Shepherd team has been super helpful and quick to respond to any issues raised. In particular, Aleemah has been a great help as my property manager and is quick to action any requests :)
Buyer · 16 June 2026
Agent replied · 17 June 2026
Thank you for your review and lovely feedback regarding Aleemah! We are delighted to hear our team was able to support you quickly and respond to all issues quickly. Thank you again!
★★★★★ 5/5
TrustpilotJosh is always a pleasure to work with
Josh is always a pleasure to work with. Finding property managers who really care is hard these days, but not with Josh and John Shepherd
Miklo · 27 August 2026
Agent replied · 29 August 2026
Thank you for taking the time to share your 5* Review! We are so pleased of your experience working with Josh and our Birmingham team. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotI spoke to Christina who was excellent
I spoke to Christina who was excellent. She was professional, solution focused and efficient in dealing with my query regarding works being done. Thank you for being great!
TK · 7 August 2026
Agent replied · 11 August 2026
Thank you for sharing your review for Christina, we appreciate your feedback and we are pleased to hear that we were able to resolve your queries quickly and professionally.
★★★★★ 4/5
TrustpilotMohammed has been a breath of fresh…
Mohammed has been a breath of fresh air, knows his job and keeps his word, i was about to walk away from this agent until Mohammed stepped in.
Thankyou Mohammed
Lesley · 24 July 2026
Agent replied · 28 July 2026
Thank you for sharing your experience Lesley. We appreciate you sharing your experience and hope that we can continue to rebuild your trust with us moving forward.
★★★★★ 5/5
TrustpilotLeah dealt with a boiler problem I had
Leah dealt with a boiler problem I had. Organised a prompt call out with the contractor. Throughout Leah kept me informed of the ongoing communication between contractor and landlord. Problem was solved quickly and efficiently.
Darren · 19 June 2026
Agent replied · 23 June 2026
Thank you for sharing your experience Darren. We are glad Leah was able to organise a prompt call out and keep you informed throughout the process to ensure that the issue was resolved at the earliest opportunity. Thank you again and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotHighly Professional
Have a great ongoing relationship with Jon Shepherd, especially Tina who is exceptional. Really professional, very personable and very responsive - highly recommend!
Nick · 8 September 2026
Agent replied · 12 September 2026
Thank you for your kind words Nick. We are thrilled to hear about your experience working with Tina. We strive to provide reliable guidance and tailored support to build lasting relationships. We appreciate your recommendation and we look forward to continuing to support you.
★★★★★ 1/5
TrustpilotUnresolved issues
3 issues yet again that are taking this company weeks to resolve. One of them being i was shocked by a plug socket in the property which has made me quite concerned in terms of safety, its been 3 weeks now and no one has come to check the electrics just to put my mind at ease. They even said they didn't know who to send to check the issue which is appalling to hear from property management. The company is more bothered about 5 star reviews on Google and trust pilot than to actually sort out issues, they've already had to refund me nearly 1500 for leaving me without heating for a year. If I could afford to move id be out of here property but I cannot.
Chloe · 10 July 2026
Agent replied · 14 July 2026
Thank you for sharing your experience Chloe. We sincerely apologise for any ongoing issues that you are facing. Please could you reach out to us directly with some further details about your property so that we can investigate this for you and ensure it is resolved at the earliest opportunity. Thank you.
★★★★★ 5/5
TrustpilotJoshua Davies - the best property management agent
Joshua Davies manages my apartment ant 2 Hagley Road and honestly, l couldn’t ask for a better property management agent. I found him to be extremely polite, kind, professional and efficient in handling matters relating to my apartment and all that requires doing.
Replies to any of my emails and queries in the quickest possible time, a trail fast disappearing in this day and age. Must thankful to Joshua for letting me trust again that things actually can get done efficiently and to point so thank you again Joshua. 🙏🏼
Mrs · 9 July 2026
Agent replied · 11 July 2026
Thank you Mrs Chanda, for sharing your wonderful experience. We are delighted to hear that Joshua has been so professional, helpful and communicative in managing your apartment. It is our pleasure to support you and we look forward to continuing our partnership together.
★★★★★ 5/5
TrustpilotI have had great service with John…
I have had great service with John Shepherd. We rent and our contact Tina is always helpful and pleasant to communicate with. Any issues are dealt with promptly. No complaints here.
Claire · 15 July 2026
Agent replied · 17 July 2026
Thank you for sharing your lovely review Claire. We are so pleased to hear that our team, especially Tina, has been so helpful and communicative. Your trust in us is greatly appreciated, and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotI had a great experience working with Tom Francis
I had a great experience working with Tom Francis as my letting agent. He was always professional, friendly, and very easy to communicate with. Tom kept me well-informed throughout the entire process and took the time to clearly explain everything, which made things much smoother and less stressful. I really appreciated his responsiveness and attention to detail, it made a big difference.
Sergiu · 28 October 2025
Agent replied · 2 November 2025
Thank you so much for your review of the service Tom provided to you. It is great to read that the service met expectations. Wishing you well in your new home 🙂
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