John Shepherd Shirley reviews

★★★★★ 1/5

Trustpilot

Left us in fake rent arrears

Our tenancy was transferred from John shepherd midway through our lease. When our tenancy ended, we were told we were in a significant amount of rent arrears. Upon inspection, John shepherd had offered us compensation (due to them leaving us without heating for over a month of winter), and rather than actually compensating this they’d made it look as if we were in rent arrears and had not paid enough rent. It was lucky I had kept all the evidence of this compensation, meaning we were able to get our money back. Had I not have preempted there being an issue when our tenancy ended, and hadn’t kept the evidence, I doubt we would’ve ever seen our money again. Highly unprofessional company, would not recommend to landlords or tenants.

Molly · 2 October 2026

★★★★★ 5/5

Trustpilot

I'm so grateful for all your help…

I'm so grateful for all your help managing my apartment, Reemi Yasmin (33 Colmore Row Branch). After some tough experiences with past RMs (except Tenille Biggs), it's been a breath of fresh air working with you. You and Tenille really listen and genuinely try to solve my issues, even when things are out of your control. I was especially impressed by how you saved me £1100 on the heater repair recently, thank you for that. Being an overseas landlord, having a passionate RM like you makes such a huge difference.

T · 1 October 2026

★★★★★ 5/5

Trustpilot

Letting our family home was quite…

Letting our family home was quite daunting but J shepherds took all the worry and hassle from us I can’t thank Tom our go to guy enough who had all the answers and was totally professional throughout. I wouldn’t hesitate to recommend j shepherds to any one thinking of letting a property out. Keith Harrison

Mr · 22 April 2026

★★★★★ 5/5

Trustpilot

Friendly,focused and professional,speed…

Friendly,focused and professional,speed of response and service is amazing. Shephered letting team Mandi Thandi, Dan Powell and Jayne Santos, all have their hands on the button even out of normal working hours they are working behind the scene toensure you get the best and yet timely tennats for your properties. Great knowledge of the regional and local property market, process and complieance driven to ensure both the tenants and the landlord is being provided with the correct upto date requirements for letting. A great leeting company that has well trained staff

Sajid · 25 September 2026

★★★★★ 5/5

Trustpilot

Abbie Clark

I don't normally leave reviews, but after speaking with Abbie Clark I wanted to give a quick shout-out. Although our interaction was fairly brief, Abbie Clark was friendly, professional, and easy to talk to. Communication was clear and helpful throughout, and it left a positive impression!

Patricia · 22 June 2026

★★★★★ 5/5

Trustpilot

Happy with the Service

We recently moved into an apartment managed by John Shepherd Agency and they have been really helpful in sorting out our maintenance issues. A special shout out to Christina Tzemanaki at John Shepherd who has helped us with all our maintenance issues and provided clear communications. Thank you Christina for all your help and I highly recommend John Shepherd to any tenant.

Garvit · 18 February 2026

★★★★★ 5/5

Trustpilot

Good maintenance service

Thank you for assisting us to replace the faulty switches for my apartment within 3-4 few days from my reporting on this matter. And, your staff Aleemah is really helpful and responsive as well.

Benny · 8 September 2026

★★★★★ 5/5

Trustpilot

Tina has been helpful and supportive…

Tina has been helpful and supportive throughout the entirety of my rental journey over the span of many years . This has given me the confidence in John shepherd lettings , the professionalism of their service and trust in their overall processes .

Denise · 10 July 2026

★★★★★ 1/5

Google

If you looking at letting with John Shepherd I would seriously think twice! The service is appalling and very disappointing. There is no compassion in the way things are and have been handled and dealt with. My shower broke on a Friday and I was assured someone would come out on the evening or Saturday morning. I have had to pay someone privately just to come out and take a look. John Shepard maintenance have then had the cheek to email me Monday PM after their lovely weekend to see if I can send further information re the shower. They just can’t get the basics right! My landlord is a brilliant person who has been very supportive and has now questioned why he has trusted his property in their hands. We have had nothing but trouble. They are keen to take the rent upfront but the assistant from them had been shocking. I would never recommend this letting agency to anyone. They have caused me nothing but stress. I have had to make alternative plans which has not only added extra costs but ruined my weekend. I am very disappointed feeling let down and disheartened. I hope they can understand how this has made me feel and other people who have been in this situation. My question is how would they feel and respond in my situation.

Majda · 30 August 2025

★★★★★ 5/5

Trustpilot

Madilynne the superstar!

I have been dealing with Madilynne over the course of an application for a property and she has blown me away with both her professionalism and positive attitude. She has been an absolute ray of sunshine and is a real credit to the company. I spent a good decade of my life working in property prior to having children and I know how rare it is to find such a bubbly, personable member of staff with such a can-do attitude!

Amy · 18 September 2026

★★★★★ 5/5

Trustpilot

Great service

I have recently moved out of one of your properties, Abbie Clark was very helpful and ensured my deposit was released the same week. Thank you for all your help.

Ruth · 29 September 2026

★★★★★ 1/5

Trustpilot

Do not use this company!!

Do not use this company. We inherited them because they bought out our previous agents. They have paid money from our account for work that was unauthorised by us. We are fighting to get the money back, without success. This has been going on for several months now. Their accounting system is difficult to understand, as a landlord. We are now in contact with the Property Ombudsman to try to resolve it. After being assured by the Lettings Manager (Callum Rowland) that the money would be reimbursed in the next few days (on the 17th September). It's now been 10 days, and we've still not received it. Another poor performance from a company that doesn't care!

Chris · 15 September 2026

★★★★★ 5/5

Trustpilot

I’ve been a tenant with John Shepherd’s…

I’ve been a tenant with John Shepherd’s since 2013, and throughout my time with them I’ve been impressed with the consistent quality and professionalism of the Lettings’ Team. I was particularly impressed with the initial ‘vetting’ process prospective renters were subject to. It was good to see that potentially problem tenants were filtered out, which for long term renters like me, was reassuring that good tenants were just as important as the rental income to the company. On a different note, I must say that on the rare occasion of needing to contact the lettings office Jodie P and her team, are always helpful and friendly and, more importantly, quick with a response and resolution to whatever the issues may be.

Les · 15 September 2026

★★★★★ 5/5

Trustpilot

Great Support From Gita Patel

Gita Patel has been very helpful and responsive to all my queries . She was supportive in assisting with the reletting of my property, keeping me updated / informed during the whole process.

Rob · 8 September 2026

★★★★★ 5/5

Trustpilot

Great experience with Dan & Jayne!

I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing stage completely stress-free. Highly recommend John Shepherd!

Atlanta · 9 July 2026

★★★★★ 5/5

Trustpilot

Mandi and the team at John Shepherd…

Mandi and the team at John Shepherd have been no short of excellent. I could not ask for more professionalism or more support and I would recommend very highly!

Lisa · 2 October 2026

★★★★★ 5/5

Google

I am a first time renter and the process was completely new to me but I found a flat I really wanted due to proximity to my mum and Nakesha really made the process so easy. She was very helpful, reassuring and informative which is even more impressive considering how young she is. If I need another property or anyone I know is looking I would be sure to send them this way because of her.

Ameera · 8 October 2026

★★★★★ 5/5

Trustpilot

They have been a great letting agency…

They have been a great letting agency during my 3 years of tenancy with them. They appreciated that we were good tenants and fid not raise the rent or deduct of the deposit. I highly recommend them especially Gita in the maintance team.

Reem · 1 July 2026

★★★★★ 5/5

Google

Can’t recommend John Shepherd enough, especially Jack and Abby. Super helpful and friendly with the first viewing and a follow up viewing to take measurements. Such a smooth house purchase!

Shannon · 25 September 2026

★★★★★ 5/5

Trustpilot

Suzanne Dike

Suzanne Dike has been my property manager at John Shepard based in Burton 0n Trent for 3.5 years. I have found her to be extremely efficient and competent in every aspect of managing my property. Queries are answered immediately, my mind has been put at rest with my property in her hands. I have asked Suzanne to arrange contractors for repairs, and have always found the work to be carred out very quickly, I have always felt the prices to be competetative, even if they are emergency repairs.

Customer · 20 August 2025

★★★★★ 5/5

Trustpilot

I have been renting through John…

I have been renting through John shepherds for over 2 years and Tina Margetts was our rental manager and she made everything easy and she was very helpful and kept me informed the whole time.

Hilary · 21 August 2026

★★★★★ 5/5

Trustpilot

This is specifically for Gita patel

This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me . She is an amazing manager for us she is the reason i cancelled my plan twice to move the property . Whenever i reached out to her she always helped me sometimes going out of the box and not just doing her work hours , whatever time or day it is if there is something serious she always respond quite quickly which really impressed me and shows her true dedication and willingness. I would highly recommend her and have due respect for her kindness and willingness to help others . Highly professional and very kind . My review is more towards the kind of person she is as she has already excelled the role of a manager for me . Highly recommended!

Abdul · 9 September 2026

★★★★★ 5/5

Trustpilot

Tina at JS comes highly recommended

Tina Margetts has been a great Property Manager for us, always keeping us informed and up to date with our property despite the difficulties of being overseas. Highly recommend !

Eliza · 18 September 2026

★★★★★ 5/5

Trustpilot

My dealings with John Shepherd go back…

My dealings with John Shepherd go back some years now. Always professional and efficient. In particular Tina Margetts has always evidenced this qualities and always friendly and helpful. Five stars!

Kevin · 18 September 2026