John Shepherd Shirley reviews

★★★★★ 4/5

Google

I had a great experience with Jack. He is prompt, professional, and very helpful. He arranged a viewing twice. Though our offer was not accepted, Jack kept us informed and reassured us of his support in finding property. Appreciated his responsiveness. I would happily recommend him to others.

Aisha · 5 August 2026

★★★★★ 5/5

Trustpilot

My property has just been rented and…

My property has just been rented and the service I have received has been excellent. Mandi was my initial contact and has been excellent, guiding me through the process. I would be very happy to recommend them as agents.

Shelley · 1 October 2026

★★★★★ 5/5

Trustpilot

Tracy Savage

I would just like to say a big thank you to Tracy Savage I have worked alongside Tracy for a number of years with John shepherd and before she has always been a great person to work with very pro active and helpful in any situation

Ron · 15 August 2026

★★★★★ 5/5

Trustpilot

Letting & Property Management

The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma, Shennay and Rebecca is exceptional. The renewals and property management team are equally brilliant so thanks also to Faye, Tina, Andrea, Lauren and Tracey. Apologies if I've missed anyone who deals with our properties, they’re all great.

Glen · 30 April 2026

★★★★★ 4/5

Trustpilot

Thank you to Maisy

Maisy Smith was really helpful when sorting the broken blinds in the property. These were been broken before I moved in and started the tenancy. After becoming my my property manager, Maisy has picked this up and got the blinds replaced quickly. Each step of the process was communicated clearly and I am really happy with the work.

Bethan · 22 May 2026

★★★★★ 5/5

Trustpilot

I highly recommend Tina for her property management

I highly recommend Tina for her exceptional property letting and management services. Over the past eight years, she has consistently been incredibly helpful, professional, and responsive. Tina always provides accurate, dependable advice, giving us complete peace of mind regarding our property. Her long-term dedication and expertise have been invaluable to us.

Mr · 8 July 2026

★★★★★ 5/5

Trustpilot

5 * for Alisha Donaldson

5 * for Alisha Donaldson: I have always had a positive experience working with Alisha Donaldson, communication has been clear and professional, and Alisha has been responsive whenever we've needed to coordinate matters regarding the property. She is easy to work with, and we appreciate her cooperative approach.

Ren · 24 July 2026

★★★★★ 5/5

Trustpilot

Excellent Support from Christina Williams

Since Christina has been dealing with our portfolio, we have always felt listened to and problems have been resolved quickly and efficiently. Christina has a professional and friendly approach in all our interactions and always goes the extra mile for us as customers. We really appreciate her continued support.

Julian · 16 July 2026

★★★★★ 5/5

Trustpilot

Special mention for Aleemah Aziz

I wanted to give a special mention to Aleemah Aziz, who has been the Property Manager for our house, but is now moving on to a different role. Aleemah has always done a great job for us, highly responsive, with good suggestions, and quick actions.

Sam · 11 August 2026

★★★★★ 5/5

Google

Jack has been great, he has always answered any questions we’ve had and his communication has been consistent. He shown us around on the viewing and has been our point of contact when it came to making an offer and has always answer any questions we’ve had so far. Thank you so much!

Karishma · 15 June 2026

★★★★★ 5/5

Trustpilot

Abbie Clark has been a great help

Abbie Clark has been a great help. We have had a few maintenance issues at our property and she was really quick at contacting our landlord and arranging for a plumber to come out. Thank you Abbie

Gill · 29 September 2026

★★★★★ 5/5

Google

I have recently used John Shepherd on a let only basis. Senka, Gemma and all staff involved were extremely efficient and helpful. Communication from my first conversation with Senka was clear and prompt and the whole process went very smoothly. Excellent customer service and I would have no hesitation in recommending. Thank you.

Karen · 11 June 2026

★★★★★ 5/5

Google

Excellent service from John Shepherd letting services and especially Senka and Maisy Smith. The whole process of setting up the letting to new tenants went very quickly and efficiently and I was very pleased how it all went. Not only were they very professional and helpful, but also very friendly and made what I thought was going to be a daunting process an easy and hassle free one.

Paul · 15 February 2026

★★★★★ 5/5

Trustpilot

I have been a landlord with John…

I have been a landlord with John Shepherd for a few years, and Abbie Clark is now my Property Manager. She responds immediately to any concerns and is always friendly and a pleasure to deal with

Sharran · 29 September 2026

★★★★★ 4/5

Google

Estate agent encouraged to use on-line auction for sale of property, using sister agency iamsold. Offered a comparison of traditional and on-line auction and agreed on-line as property empty. Valuation for property was lower than other estate agents but John Shepherd were recommended and we agreed sale price of £175,000, with a reservation price of £160,000. I was disappointed that it appeared on Rightmove at £160,000. Majority of viewings were from buy-to-let landlords, rather than the broader interest I would have expected from a low-priced 3 bed family home. Commend Nancy for keeping me up to date and aware of choices. Overall, John Shepherd did help reduce some of the stress of selling. I also recommend Medway Law, the legal firm recommended by John Shepherd/iamsold. They successfully completed the sale a week ahead of the deadline.

Jane · 22 October 2025

★★★★★ 5/5

Trustpilot

I have recently become a new tenant for…

I have recently become a new tenant for a property under this estate agents. From the very first call right up until now, Lucy, Kaitlyn Tash and especially Shennay have been so helpful and prompt in their responses it's been an absolute breeze and nothing is ever too much for them! Thank you for making this process such a stress free pleasure :) x

Sophie · 10 March 2026

★★★★★ 5/5

Trustpilot

Daniel Powell was extremely helpful and…

Daniel Powell was extremely helpful and made the entire process he was involved with very smooth. As this is my first time moving out alone, i was pretty unsure on the processes and he made sure i understood and walked me through the whole process.

Eden · 27 July 2026

★★★★★ 4/5

Trustpilot

Miss Aleemah Aziz is the best

Miss Aleemah Aziz is the best. She respond fast, knowledgable and always helping. I would love to give 5 stars just for her but sadly she’s not the only one I made contact with from this company. But overall the experience with John Sheperd is great.

Pony · 10 July 2026

★★★★★ 5/5

Trustpilot

Mandi was superb right from the very…

Mandi was superb right from the very first phone call. Communication was prompt and productive. Mandi was passionate about getting my matters resolved and made the process very smooth. Credit to the company!

Daniel · 3 October 2026

★★★★★ 5/5

Google

I have rented a property managed by John shepherd Lettings for the last 6 years. Whenever there has been a maintenance issue it has been dealt with efficiently and communicated well. As my children have now flown the nest I needed to downsize, and the property I applied to rent was also with John Shepherd Lettings. I viewed the property with Natasha Miller, and the application of the let and referencing process was managed by Madilynne Clarke. Both staff members were positive, informative and responsive to any queries I raised both when viewing the property and during the referencing process. A speedy, smooth transition overall, and Madilynne responded quickly and efficiently thoughout. Thank you both so much :)

Katie · 8 October 2026

★★★★★ 5/5

Trustpilot

Thank you Abbie!

Abbie has gone out of her way to offer support and to find answers when it has been really difficult. She has been easy to contact and provides responses really quickly. She offers to communicate on behalf of you and helps to provide quick resolutions. Thank you Abbie!

T · 24 June 2026

★★★★★ 5/5

Google

I really appreciate the letting team headed up by Alan Johnson at John Shepherd. The team are committed to finding you a home, and they provide the information and support to enable you to make a choice and secure a property. Alan is knowledgeable and kind, and that leadership filters through to his team, who are very engaging, so working with them is a straightforward qqand pleasant experience! Also, the reception staff in their new lovely premises on Station Road are very welcoming and entertaining!

Clare · 30 September 2025

★★★★★ 5/5

Trustpilot

Very Pleased with the service provided…

Very Pleased with the service provided by the estate agents. They were professional and courteous from the start of the process to the end. There were no hidden costs which is always a good thing. I for sure will be using them in the future.

David · 12 July 2026

★★★★★ 5/5

Trustpilot

positive experience

We’ve had a really positive experience with John Shepherd specially our property manager, Gita Patel. She has always been incredibly responsive, approachable and helpful whenever we’ve needed anything. Recently, we had an issue with the shower tap, and she arranged for a replacement very quickly, which we really appreciated. She is proactive in resolving any concerns and makes sure things are dealt with efficiently rather than leaving us waiting. Communication has also been excellent throughout our tenancy. She coordinates really well between us and the property owner, keeps us updated at every stage, and makes sure we always know what is happening. She is professional, reliable and genuinely attentive to the needs of the tenants. It makes such a difference having a property manager who is easy to reach, communicates clearly and takes issues seriously. We feel very well looked after and are extremely grateful for all her help and support. Definitely deserving of 5 stars!

Ishita · 5 October 2026