John Shepherd Shirley reviews

★★★★★ 5/5

Trustpilot

Mohammed Ibrahim at John Shepherd has…

Mohammed Ibrahim at John Shepherd has been fantastic throughout my rental process. He was always friendly, responsive, and took the time to answer all of my questions. He made everything straightforward and helped me get moved in quickly, which made the whole experience much less stressful. I really appreciate all of his support and professionalism. Highly recommend Mohammed Ibrahim and the team at John Shepherd!

Cristiana · 17 July 2026

★★★★★ 5/5

Trustpilot

Kelvin was amazing

Kelvin was amazing! He was so helpful, answered all my questions in a way that was understandable and useful. I was quite anxious as this was my first time being shown around by an agent, and he instantly made me feel at ease. He is so chill and so lovely, and fantastic at his job! I ended up taking the first place he showed me!

Hartley · 11 July 2026

★★★★★ 5/5

Trustpilot

Great Letting Agents

The team at John Shepherd, and especially Jodie Pichur have been great at handling my move as a tenant in one of their properties. Any questions I've had have been answered promptly, and I even had very quick help delivered when I locked myself out of my own flat in my bare feet. Thanks!

Marc · 16 September 2026

★★★★★ 5/5

Trustpilot

Professional and friendly

Have recently had a new tenant move into my rental property. Mandi made the whole process easy and problem free. If I had any questions, and. she wasn't able to answer the phone, I would always get a call back quickly. How many times have you been promised a call back and it never happened. Not with Mandi. Professional and friendly service all round.

John · 8 July 2026

★★★★★ 5/5

Trustpilot

Happy tenant Happy landlord

Mia Cornwall is very helpful, always replies promptly to my queries and handles emergencies quickly. A pleasure to deal with. John Shepherd have always found me reliable tenants who paid rent on time. The rent payments reached me promptly. They kept me updated on UK safety rules and legal certificates.Their service is first class. I would highly recommend them.

Jane · 6 August 2026

★★★★★ 5/5

Trustpilot

Highly professional service by Mohammed Ibrahim

I am in the process of securing a rental property from John Shepherd Estate agents. Mohammed Ibrahim was already at the property when I went to view it. He took his time to show me around, explained everything I needed to know and he answered all my questions regarding the property kindly and respectfully. He was really professional throughout the viewing.

Michael · 20 July 2026

★★★★★ 5/5

Google

John shepherd lettings looked after our property for well over 20 years. They are reliable, professional, trustworthy and their service is value for money. We found their service very good. They reminded us when legal requirements e.g. EICR were needed and they took care of them. There was one person dedicated to look after our property and which provided continuity of knowledge, issues etc. Most businesses nowadays do not provide this service. We would recommend John Shepherd lettings. Particular thanks to Fiona and Senka.

Prakash · 9 October 2026

★★★★★ 5/5

Trustpilot

Hi I have been associated with John…

Hi I have been associated with John Shephered for more than 3 years.. The team is very supportive, I have got the beautiful house by canal with the help of Megan and she has been great support during the entire process. The best part is we got the house while we were studying and were international students, where most of the Agency refuse to proceed with students, John and Shepherd were exceptional, Megan helped us through the process and helped us to get the house. Thanks to the entire team especially Megan :)

Shweta · 13 February 2026

★★★★★ 5/5

Trustpilot

Great experience with John Shepherd (Alex Shomari)

Since getting in touch with John Shepherd, our experience has been really good. The team are wonderful and always quick to get back to us. Alex Shomari, in particular, has been amazing! When showing us around the property, he was super friendly and answered any questions we had thoroughly. Throughout this whole process, Alex has been really easy to get in touch with and has been super helpful - our experience so far has been 10/10! :)

Lara · 27 February 2026

★★★★★ 5/5

Google

The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma and Shennay is exceptional. The renewals and property management team are equally brilliant so thanks also to Faye, Rebecca, Andrea, Lauren and Tracey. Apologies if I've missed anyone who deals with our properties, they’re all great. I would highly recommend John Shepherd.

Glen · 22 May 2026

★★★★★ 5/5

Trustpilot

I experienced some issues due to the…

I experienced some issues due to the council not being informed of new tenant contracts, which unfortunately led to me being charged council tax incorrectly. While this was frustrating, Lara has been excellent in dealing with the situation. She has been proactive in sorting everything out, kept me well informed throughout, and communicated clearly at every stage. Lara has shown great professionalism and strong communication skills, and I really appreciate the effort she put in to resolve the matter.

Danielle · 8 February 2026

★★★★★ 4/5

Trustpilot

JS have been looking after the letting Flat 2

JS have been looking after the letting of our flat for the last 4-5 years and it has been very successful in the way everything is managed. They take all the pressure off the owners and carry out all checks and certificates required when instructed. Sue Birch has been very professional and efficient.

John · 13 August 2026

★★★★★ 5/5

Trustpilot

Thank you Jamie Smith

Jamie is a professional at his job, he makes you feel relaxed, explaining everything to you, nothing is to much trouble. Jamie came armed with information packs went through them left no stone unturned so you felt at ease. Jamie is a credit to John Shepard

Mark · 27 September 2026

★★★★★ 5/5

Trustpilot

Thank you! 😊

I had a great experience working with Reemi Yasmin at John Shepherd. She made the whole booking process smooth from start to finish, provided clear instructions, and organised the key handover efficiently. Everything was well communicated, which made completing the job straightforward and successful. Professional, organised, and easy to work with. Thank you, Reemi!

Jangy · 30 July 2026

★★★★★ 5/5

Trustpilot

Eleanor was fantastic

Eleanor was fantastic, I am a pensioner and not very in touch with technology but she supported me every step of the way through my new tenancy, on the end of the phone at any time to advise and guide me through the process. From my initial viewing to collecting my keys she has been a support the whole way through.

Caroline · 10 June 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

I rented a property through them and was fully satisfied with their service. Tracy Savidge was extremely helpful throughout the check-out process and made everything very smooth. She also helped ensure that my full deposit was released. I really appreciate her support and professionalism and would highly recommend their service.

Nader · 24 August 2026

★★★★★ 3/5

Trustpilot

Good student property viewing

I recently viewed 2 different student properties and Arabel did a great job showing me around! There were some difficulties entering properties due to card access but Arabel handled everything well. I also appreciated the flexibility in pricing along with some freebies. Moving forward, I think tenants should be notified of house viewings as they were unaware and therefore interrupted by our viewing.

FL · 20 May 2026

★★★★★ 5/5

Trustpilot

I have had some issues with my tenants

I have had some issues with my tenants, which ended up in court. However, Lara Soars-White has been extremely helpful and supportive. She has kept me up to date with every aspect of the recovery and advised me on what my options were. She has been very reassuring and represented me in court, as I wasn't able to attend.

Anu · 17 June 2026

★★★★★ 5/5

Google

We first met Jack Knight at the beginning of the summer where he helped us with our property search. Jack kept us informed & updated with this. Always very professional & communicated well with us. Thank you so much Jack for all your help.

Eileen · 25 September 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service from Gita

Gita Patel is absolutely the best! She has been incredibly helpful, professional, and responsive throughout. Her customer service is second to none, she is always so quick to respond and goes above and beyond to help. I genuinely couldn’t ask for better service. Highly recommend Gita! ⭐⭐⭐⭐⭐

Rania · 19 August 2026

★★★★★ 5/5

Trustpilot

Huge thank you...

I just want to say a huge thank you to Abbie Clark at John Shepherd for the support and quick responses in communicating with my mum and the issues with her flat. Great help every time, always willing to listen and support in a swift manner. Thank you!

Jenny · 10 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service from Lara

Lara is a credit to JS. Our tenancy is due to renew in January and our first year here has not been great. Total lack of communication from our ‘property manager’, really poor service. However after speaking to Lara just once, she has sorted all of our issues in less than a week! She has been proactive, listened to and understood our frustrations, very helpful, excellent customer service, professional and acted straightaway. I can’t recommend Lara enough and I only wish she was our property manager from the very start. Thank you so much Lara, you’re an asset to JS and I hope you receive the appreciation you deserve

Noreen · 4 December 2025

★★★★★ 3/5

Google

As a landlord of 4 properties, I normally recommend John Shepherd to other landlords, especially Senka and Alan J for their local knowledge and expertise. However in the last 12 months I have used them to market and procure tenants for 2 properties, on both occasions the "back office" administration team service has been poor, such as wrong tenancy agreements being sent out, lost property keys. As a consequence I would hesitate to continue to recommend John Shepherd

Sandra · 21 December 2025

★★★★★ 5/5

Trustpilot

Dan Powell has been really helpful and…

Dan Powell has been really helpful and always speeding up the process for us. He is very helpful and always keeping me updated through the process. He knew all the answers to my questions and helped me find the property I need.

Nim · 14 September 2026