Trusted Agent profile · Shirley
Verified
★★★★★
1,544 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,544 reviews on four platforms, including 171 Google reviews rated 4.3.
171
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,348
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Shirley a message.
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been renting with John Shepherd…
I have been renting with John Shepherd for 5+ years in redditch and I have to say it has been so straight forward. Even to the point when myself and partner found another property to rent under the John shepherd agency we jumped at the opportunity.
Thank you for your review of our services. They are greatly appreciated and have been shared with the team. Wishing you well in your next home!
5/5
TrustpilotKelvin is the best agent I’ve had
Kelvin has made this experience to much better for me, although he may be new, he is a natural at this. He just knows what he’s doing. He’s friendly and he tries his absolute hardest with the knowledge that he has to make the moving in process go effortlessly and efficiently.
Thank you for your kind feedback which has been shared with Kelvin. Good luck in your move! 😊
5/5
TrustpilotBrilliant Service, help and advice
First time we have used John Shepherd to help rent our property after the last tenant left in December 2025. The team, Caitlin and Senka, were in touch with us throughout the whole process from taking pictures, advertising, arranging viewings and conducting them, to arranging the contracts and getting everything in place has been seamless for us. Excellent service and we thank them both very much.
5/5
TrustpilotAleemah provided excellent customer…
Aleemah provided excellent customer service and resolve issues in a good manner.
Thank you for your kind words Syed. We really appreciate you taking the time to share your feedback for Aleemah and we are so pleased to hear of your experience and that we were able to resolve issues quickly. We appreciate your feedback and look forward to assisting you again in the future.
1/5
TrustpilotI would strongly advise anyone to avoid…
I would strongly advise anyone to avoid John Shepherd Lettings. Our experience has been a nightmare of poor communication, negligence, and total disregard for tenant health and safety.
Thank you for sharing your experience with us. We are truly sorry to hear about the poor communication and the serious issues you faced regarding your property. This does not reflect our commitment to customer-centric service and reliability, and we appreciate you bringing this to our attention. We would like to discuss how we can support you in resolving these issues and restoring your trust in us. Please reach out to us directly so we can address your concerns further.
5/5
TrustpilotHighly recommend John Shepherd
Charlotte Milner was an absolute pleasure to work with during the process of renting my flat. She was incredibly responsive, making communication smooth and efficient. From start to finish, Charlotte made the entire process seamless and stress-free. I truly appreciated her attention to detail and quick follow-ups. Highly recommend John Shepherd for anyone looking to rent a property!
1/5
TrustpilotAbysmal company
Abysmal company. They took over the management of my flat and it was terrible from start to finish. Draining and costly. I cannot understand how this company is still in business. In trade magazines their reputation is in the gutter and it's above what they deserve.
Hi Bach, thanks for your review. Please email full details to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd
5/5
TrustpilotFirst Class Service
It’s my first time using this Real Estate agent company but I can attest that their service is top notch. I have managed to secure a decent house to move in soon.
Thank you for sharing your experience with us. We are thrilled to hear that our team provided you with reliable guidance and helpful support. We wish you all the best in your new home and look forward to supporting you in the future.
5/5
TrustpilotDavid Rose is excellent
I wish to give David Rose a five star rating. He is the best employee at JS. He is very responsive and helpful. He is a big contrast to his predecessor who never answered my phone call and very rarely responded to my emails. The managers at JS never responded to my emails either. So David really stands out in this organisation.Thank you David!
4/5
TrustpilotHappy with their service!
I have been with John Shepherd for a good few years now and have Lauren Foster looking after my portfolio. More than happy with her and the teams service and communication. Always available at the end of the phone and majority of issues (if any) are dealt with swiftly. Would recommend this company for any landlord wishing to take the stress out of managing their properties.
5/5
TrustpilotOur property manager Maisy Smith has…
Our property manager Maisy Smith has been a brilliant help for us solving all of our problems.
1/5
TrustpilotDoggy agency reduce our rent income without explanation
We were transferred to John Shepherd as customers for property management. They're for sure not our preferred letting agency, they are not located locally to us and our experience with them has been extremely poor.
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
5/5
TrustpilotKelvine was excellent in showing the…
Kelvine was excellent in showing the range of rooms in the property! Good energy and had the information at hand.
4/5
TrustpilotProfessional service - would recommend!
I have been very impressed with the service received at John Shepherd whilst arranging my letting for a new flat. Both Drew and Claire have both been extremely helpful and professional. There is a real thoroughness and professionalism to the service I’ve received. I felt very confident in the whole letting process. My only critiques would be that the professional cleaning that the previous tenant was meant to do had not been carried out and a smoke detector that was bleeping whilst viewing the property had not been fixed when I moved in approx 2 months later. Also the references AI chat system they use via Goodlord is a little bit hard to use and crashed a couple of times when I used it. However, any issues I’ve had John Shepherd have been very helpful- especially Drew. Would definitely use them again to let or to buy a property.
5/5
TrustpilotDealing with both Jordan and Faith was…
Dealing with both Jordan and Faith was a pleasure. Both were punctual and knew their knowledge of the property. Couldn’t recommend enough.
4/5
TrustpilotHappy first time buyers!
We are first time buyers who were quite hesitant about going through this process. Our estate agent Gurdev Sondh from the Shirley office really went the extra mile to secure the property for us. She regularly called to give updates and also advised us well. There were many delays and bumps in the road, however Gurdev's positive attitude and competency got us through and into our lovely new home.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotJohn Sheppard rental
TBH not a great start with John Sheppard, the communication was distinctly lacking, problems we were told would be fixed before we moved in weren’t and it wasn’t until the threat of withholding rental money made them sit up and pay attention. We were not informed of the portal process for registering issues until I complained so was then duly emailed the link for it. There were 3 adults on the tenancy but we were only issued with a single front door key and told that it was our responsibility to get further keys cut but we must make sure we handed them in at the end of the rent. So not the most auspicious start!Then came along Lauren, she was incredibly helpful, any issues were raised and dealt with immediately, nothing was a problem and she dutifully kept is informed all the way. So our message to JS is to look to your brightest employees to see what customer service is, if we had dealt with Lauren from the start you would have got the full 5 stars.
5/5
TrustpilotThanks Maisy
Maisy is always amazing, helping me with all my maintenance queries! I can’t thank her enough!
5/5
TrustpilotThe agent who handles my property (Lara…
The agent who handles my property (Lara Soars-White) is extremely helpful and available at any time I email her! Highly recommend !
We appreciate your kind words! We are so glad to hear that Lara has been so helpful and available to you. Thank you for the recommendation and we look forward to supporting you again in the future.
5/5
TrustpilotSue was very professional
Sue was very professional, co-operative and helpful.
5/5
TrustpilotWould like to thank Lauren Foster for…
Would like to thank Lauren Foster for the prompt and efficient way she dealt with the ongoing problem relating to our property at Landmark.Regards, Alan Pinfold.
Thank you for your review, it is greatly appreciated
5/5
TrustpilotI have know Suzanne for many years and…
I have know Suzanne for many years and she has never let me down even if it is late in the day.
Thank you for taking the time to share a review. We appreciate your long-term trust and are so glad to hear that our experience has consistently met your needs. Thank you for your feedback and we look forward to supporting you again the future.
5/5
TrustpilotExcellent service from all of the staff…
Excellent service from all of the staff at the queen's road office. Kelvin, Joe and Arabel have been exceptional 👌
Thank you for your review and sharing your feedback. We are pleased to hear that you received excellent service from our team. We appreciate you acknowledging their exceptional support and thank you for your feedback.
4/5
TrustpilotHats off to Christina Williams for unwavering Professionalism
I find working with John Shepherd Estate Agents mainly seamless. In particular I find dealing with Christina Williams very reassuring and comforting. She always responds to my queries promptly and professionally. Her service is so reassuring. Thank you Christina, a 5 star rating for you. JS keeps me informed of the things that need to be attended to. They found me tenants in no time. I would have given them a 5 star rating had it not been of the fact that sometimes they use very expensive contractors to do mandatory jobs which costs me more money than I need to fork out.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send John Shepherd Shirley a message.
