Every review we hold for the Shirley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMegan & Gemma ensured a smooth process…
Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!
RY · 7 May 2026
Agent replied · 27 May 2026
Thank you for sharing your experience with us. We are pleased to hear that Megan and Gemma provided reliable guidance and maintained consistent communication throughout the process. Our team is committed to offering professional and helpful support, ensuring a smooth journey for our clients. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 1/5
TrustpilotI don’t leave reviews very often but…
I don’t leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.
BRene · 4 October 2024
Agent replied · 1 November 2024
Thank you for your review, if you would email chris.blick@johnshepherd.com with further information for him to investigate the matter
★★★★★ 5/5
TrustpilotKelvin Zakeyo helped me to clarify my…
Kelvin Zakeyo helped me to clarify my doubts very calm and cool. Conversation with him is damn good. Thanks
Mohammad · 23 June 2026
Agent replied · 25 June 2026
Thank you Mohammad for taking the time to share your review. We are so pleased to hear that Kelvin provided calm and helpful support. If you have any further questions, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotMoving house with John Shepherd was…
Moving house with John Shepherd was nice and seamless, they’re really good at what they do. I will recommend them anyday anytime.
Ridwan · 1 June 2026
Agent replied · 3 June 2026
Thank you so much for sharing your 5* review!
★★★★★ 5/5
TrustpilotHelpful estate agent
Kelvin Zakeyo helped with a smooth process. I had a lot of questions after the viewing as well which he answered quickly and helped me with the booking process. Thank you!
Nia · 24 March 2026
Agent replied · 26 March 2026
Thank you for your wonderful review! We're thrilled to hear that Kelvin provided you with reliable support and answered all your questions quickly. Your experience is important to us, and we look forward to serving you again in the future.
★★★★★ 1/5
TrustpilotPoor
Poor, money grabbing company.
Rich · 29 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience with us however we are sorry to hear of your experience. We strive to offer professional and reliable guidance, and we appreciate your feedback. Please feel free to reach out to us directly so we can discuss your concerns further and work towards a resolution.
★★★★★ 5/5
TrustpilotLara soars done an amazing and…
Lara soars done an amazing and professional job . She helped me take my full deposit back.
Lucienne · 2 July 2026
Agent replied · 3 July 2026
Thank you for your wonderful review! We are so pleased to hear about the excellent and professional support you received from Lara. We really appreciate you taking the time to share your recommendation.
★★★★★ 5/5
TrustpilotI’m very satisfied with the service I…
I’m very satisfied with the service I received. The team was professional, responsive, and helpful whenever I had questions. The whole process, from moving in to moving out, was handled efficiently and clearly.
Maksimiljanius · 2 March 2026
Agent replied · 4 March 2026
Thank you for sharing your experience with us. We are delighted to hear that our team provided professional and helpful support throughout your journey. We appreciate your kind recommendation. If you need anything in the future, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotA Non intrusive and polite inspection…
A Non intrusive and polite inspection team and the maintenance team too. Good experience with John Shepherd Estate Agents.
A · 17 June 2026
Agent replied · 19 June 2026
Thank you for your kind words, A K. We are delighted to hear you found our inspection and maintenance teams to be polite and professional. We strive to offer reliable guidance and tailored support, ensuring a positive experience for all our clients. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, I have been looking after the way I wish as they responded to all my requests.
Daniel · 16 June 2026
Agent replied · 19 June 2026
Thank you for your kind words Daniel. We are thrilled to hear that our team provided you with helpful and professional support. Our goal is to communicate openly and build lasting relationships with our clients. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotA really great experience with Catie
A really great experience with Catie, really responsive and friendly. She helped me with the whole process and was very supportive.
Faith · 1 June 2026
Agent replied · 16 June 2026
Thank you for sharing your wonderful experience. We are delighted to hear that Catie provided you with such helpful and supportive guidance throughout the process. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotAwesome Experience w/Faye & Team
Faye and the whole team were incredibly helpful to my wife and me. We recently moved from the states and the Home Office was very behind getting our documents readied. No worries for John Shepherd, as they were diligent in the process and worked hard to obtain the necessary information online and over the phone. We asked a million questions and sent a thousand emails and they were nothing but kind. I will not hesitate to reach out in the future for any real estate needs.
Shane · 1 November 2023
★★★★★ 5/5
TrustpilotWe used John Shepherd Estate Agents to sell a premium home
We used John Shepherd Estate Agents to sell a premium property for us that had previously been marketed by a different agent.We found then to be extremely professional & diligent in their work and their comms to us as clients. In particular Harry, assisted by Lauren, was a pleasure to work with. He is polite, organised, professional & even tempered. It was not any easy sale process but Harry had good insight into how we could get the sale completed. He listened to our wishes & ideas, and he implemented then with respect. He never pressured us to reduce the price which is how most mediocre agents approach selling houses in a challenging market. Harry gives the profession of Estate Agent a very good name. I would have no reservations in using John Shepherd again in the future.
CCP · 1 November 2023
★★★★★ 5/5
TrustpilotAbsolutely perfect 👌 first class…
Mia Cornwall, Absolutely perfect 👌 first class service, very kind helpful and considerate.
Linda · 23 July 2026
Agent replied · 24 July 2026
Thank you for taking the time to share your 5* review. We really appreciate you taking the time. If there is anyone specifically that you would like to recognise, please do let us know, we would love to hear from you!
★★★★★ 5/5
TrustpilotI have been renting with John Shepherd…
I have been renting with John Shepherd for 5+ years in redditch and I have to say it has been so straight forward. Even to the point when myself and partner found another property to rent under the John shepherd agency we jumped at the opportunity.
Tom · 24 October 2025
Agent replied · 2 November 2025
Thank you for your review of our services. They are greatly appreciated and have been shared with the team. Wishing you well in your next home!
★★★★★ 5/5
TrustpilotKelvin is the best agent I’ve had
Kelvin has made this experience to much better for me, although he may be new, he is a natural at this. He just knows what he’s doing. He’s friendly and he tries his absolute hardest with the knowledge that he has to make the moving in process go effortlessly and efficiently.
Joshua · 2 September 2025
Agent replied · 3 September 2025
Thank you for your kind feedback which has been shared with Kelvin. Good luck in your move! 😊
★★★★★ 5/5
TrustpilotAleemah provided excellent customer…
Aleemah provided excellent customer service and resolve issues in a good manner.
Syed · 24 July 2026
Agent replied · 29 August 2026
Thank you for your kind words Syed. We really appreciate you taking the time to share your feedback for Aleemah and we are so pleased to hear of your experience and that we were able to resolve issues quickly. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotBrilliant Service, help and advice
First time we have used John Shepherd to help rent our property after the last tenant left in December 2025. The team, Caitlin and Senka, were in touch with us throughout the whole process from taking pictures, advertising, arranging viewings and conducting them, to arranging the contracts and getting everything in place has been seamless for us. Excellent service and we thank them both very much.
Del · 7 February 2026
★★★★★ 1/5
TrustpilotI would strongly advise anyone to avoid…
I would strongly advise anyone to avoid John Shepherd Lettings. Our experience has been a nightmare of poor communication, negligence, and total disregard for tenant health and safety.
Khaja · 27 March 2026
Agent replied · 1 April 2026
Thank you for sharing your experience with us. We are truly sorry to hear about the poor communication and the serious issues you faced regarding your property. This does not reflect our commitment to customer-centric service and reliability, and we appreciate you bringing this to our attention. We would like to discuss how we can support you in resolving these issues and restoring your trust in us. Please reach out to us directly so we can address your concerns further.
★★★★★ 5/5
TrustpilotHighly recommend John Shepherd
Charlotte Milner was an absolute pleasure to work with during the process of renting my flat. She was incredibly responsive, making communication smooth and efficient. From start to finish, Charlotte made the entire process seamless and stress-free. I truly appreciated her attention to detail and quick follow-ups. Highly recommend John Shepherd for anyone looking to rent a property!
Shirin · 16 November 2024
★★★★★ 1/5
TrustpilotAbysmal company
Abysmal company. They took over the management of my flat and it was terrible from start to finish. Draining and costly. I cannot understand how this company is still in business. In trade magazines their reputation is in the gutter and it's above what they deserve.
Bach · 16 October 2025
Agent replied · 21 October 2025
Hi Bach, thanks for your review. Please email full details to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd
★★★★★ 5/5
TrustpilotFirst Class Service
It’s my first time using this Real Estate agent company but I can attest that their service is top notch. I have managed to secure a decent house to move in soon.
Gracious · 17 February 2026
Agent replied · 20 February 2026
Thank you for sharing your experience with us. We are thrilled to hear that our team provided you with reliable guidance and helpful support. We wish you all the best in your new home and look forward to supporting you in the future.
★★★★★ 4/5
TrustpilotHappy with their service!
I have been with John Shepherd for a good few years now and have Lauren Foster looking after my portfolio. More than happy with her and the teams service and communication. Always available at the end of the phone and majority of issues (if any) are dealt with swiftly. Would recommend this company for any landlord wishing to take the stress out of managing their properties.
Harjeet · 30 January 2026
★★★★★ 5/5
TrustpilotDavid Rose is excellent
I wish to give David Rose a five star rating. He is the best employee at JS. He is very responsive and helpful. He is a big contrast to his predecessor who never answered my phone call and very rarely responded to my emails. The managers at JS never responded to my emails either. So David really stands out in this organisation.Thank you David!
M · 3 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
