Trusted Agent profile · Shirley
Verified
★★★★★
1,534 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,534 reviews on four platforms, including 166 Google reviews rated 4.3.
166
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,343
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
5/5
TrustpilotGood Staff!
I've rented off and on with John Shepherd for about two years and Lara has throughout both have been great help handling my most recent tenancy!
Thank you for your review. We are so glad to hear of your experience of working with Lara and our team. We truly appreciate your kind words.
4/5
TrustpilotWe had some issues around the house
We had some issues around the house, with rubbish and hot water, Aarti was very helpful and helped us resolve our problems swiftly and professionally! Thank you very much!!
5/5
TrustpilotLara S
Lara S. has been extremely responsive to my requests as a tenant, and in particular with the referencing process for the new flat I'm going to rent. 5 stars!
Thank you for taking the time to share your review. We are pleased to hear that Lara has been so helpful and communicative during your referencing process. If you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotWonderful experience with the team at…
Wonderful experience with the team at the Sutton office fantastic team! Adam, Abbie, Mia, Jenna, Kevin, Callum, Tenille and Christina.
Thank you for your wonderful feedback. We are thrilled to hear you had a fantastic experience with our team in our Sutton office. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotGreat Support
Have had a great experience with Christina Tzemanaki from JohnShepherd, always responding quickly and solving our issues as soon as possible, often the same day and getting any fixes needed at our property sorted swiftly and with great communication
Thank you so much for your review. We are thrilled to hear about your great experience with Christina Tzemanaki and her reliable support in resolving issues swiftly. We look forward to continuing to provide you with quality support in the future.
5/5
TrustpilotCustomer service
Lara’s customer service has been excellent. She responds quickly, gives in-depth information, is happy to help with any further queries and is polite and professional.
Thank you for sharing a 5* review. We are so pleased to hear about the excellent service you received and that Lara was able to assist you thoroughly and professionally and ensure that your queries are resolved efficiently.
5/5
TrustpilotHuge huge huge thanks to John Shepherd…
Huge huge huge thanks to John Shepherd for this smooth transition to finding a new home! Megan has been an absolute star, making this somewhat daunting process so much easier and more comfortable! Despite my many questions, she's always been on hand to help quickly and efficiently! It's been a really positive experience thanks to her and I've found a fantastic new home. I've moved a few times before but John Shepherd really have been the most supportive agents I've come across so genuinely thank you.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotJohn Shepard have been very supportive…
John Shepard have been very supportive and helpful. Megan who I had a viewing with for a property I now live at has been truly helpful, friendly and understanding. I was looking for a place asap and she managed to get a lot sorted for me & I moved in within 2 weeks of viewing. The property was clean, furnished & well looked after. Megan is also very polite and helpful as well as other staff members at John shepherd. A great environment with very polite staff and great customer service. I would definitely recommend :)
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotReview
I have almost finished my rental process with John shepherd and I have been very impressed and satisfied with the process from start to finish. Brendan Pearce in particular did my viewing and has assisted me throughout the whole process. I knew what was next and was completely at ease with what to expect and what I needed to do so I had a smooth process and minimal stress. Everything was dealt with in a timely manner and I felt that Brendan genuinely wanted to secure me the tenancy and always a pleasure to talk to! Would highly recommend
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotI am really impressed by the service…
I am really impressed by the service provided by Lara Soars-White today. Immediate response to my query and then sorting out what I needed swiftly.
Thank you so much for your review, we really appreciate you sharing your positive experience. We are delighted to hear that Lara provided such an immediate and swift response to your query. Thank you for your kind words and we look forward to supporting you again in the future.
5/5
TrustpilotWe have dealt with Megan through this…
We have dealt with Megan through this whole process of getting our 1st apartment. Its been difficult for us as I am moving country and Megan has been a great help showing us different places when we only had limited time available. When we found the apartment we wanted she was straight on to the landlord. She kept us updated with everything as we were waiting on feedback to see did we get it. She made it ten times easier for us and any other suitation we have had when moved in it was sorted by Megan. So we appreciate all her help 😊
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
TrustpilotAvoid John Shepherd Agency, Unfair, Unethical & Exploitative
I had a very disappointing experience with this agency. I would give them 0 stars if that rating was available.They seem to work only for the landlord and completely ignore tenants. After our tenancy ended, they imposed unreasonable charges without listening to us at all.
Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.
5/5
TrustpilotCannot recommend enough
My experience of John Shepherd Estate Agents has been nothing but brilliant. I had lots of queries, questions and worries about the process but these were all put at ease by Jack Richardson. He was incredibly knowledgeable and friendly. Jack was professional and had my best interests at heart. He would always be just a phone call away and always made me feel important rather than just another sales statistic. The team at John Shepherd were always friendly and professional and I would highly recommend.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotA Great Tenancy Experience with John Shepherd
We have had a great experience with John Shepherd throughout our tenancy. The team has been professional, responsive, and helpful whenever we needed assistance.
We are so pleased to hear about your positive experience throughout your tenancy with us and working closely with Mel. It is wonderful to know that Mel was professional, responsive, and helpful and went above and beyond with support. We really appreciate your recommendation and we hope that we can support you again in the future.
5/5
TrustpilotJohn Shepherd were very efficient and…
John Shepherd were very efficient and in particularly Natasha Watkins who kept me fully in the loop from the date the apartment was listed until it completed
5/5
TrustpilotAlex has been really friendly and…
Alex has been really friendly and helpful throught the process. He is very knowledgeable about the property and super helpful with all ny questions.
5/5
TrustpilotHad an amazing house tour with Faith.
Had an amazing house tour with Faith. She’s brilliant.Hoping to be working with her on future property projects.
Thank you for your kind words Oz&Gee. We are thrilled to hear you had an amazing viewing with Faith and found her brilliant. We appreciate your recommendation and look forward to supporting you in finding your new home.
5/5
TrustpilotWe had a great experience with Alexander Shomari
We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.
Thank you for taking the time to share your review. We are so pleased to hear about your wonderful experience. It is fantastic to know Alex made your house viewings stress-free and enjoyable. We truly appreciate your kind words and look forward to supporting you again in the future.
5/5
TrustpilotI had a difficult and complex situation…
I had a difficult and complex situation and I am grateful for the support of Lara Soars-White during that time.
Thank you for sharing your review Neil, and for your recognition of Lara. We appreciate your feedback and look forward to supporting you further.
5/5
GoogleMaisy Smith is our current property manager. She is responsive and very efficient in dealing with our issues. Her efforts are always very much appreciated.
5/5
TrustpilotGemma has been very helpful and…
Gemma has been very helpful and professional! She made the renting process so much easier. Thank you Gemma!
Elina Duro, thank you for your kind review; we are happy to pass along your comments to the team here at John Shepherd
4/5
GoogleOur experience has been fantastic with John Shepherd. All the way from renting the house to vacating. Some people that I'd to mention are, Quentin, Cheryl, John, David and Lara. They made sure we were supported throughout our tenancy duration and with our vacating process as well. Thanks to the whole team again.
Thank you for your review of our services Nilesh - much appreciated.
5/5
TrustpilotHad such a pleasant and wonderful…
Had such a pleasant and wonderful experience with Maisy Smith. Maisy was extremely knowledgeable and could not help us enough with the process. Highly recommend!
5/5
TrustpilotExceptional Service
Maisy has been amazing, answered all my queries exceptionally quickly and provided me with all information i need and more going above and beyond always.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
