5/5
TrustpilotExceptional Service
Maisy has been amazing, answered all my queries exceptionally quickly and provided me with all information i need and more going above and beyond always.
Trusted Agent profile · Shirley
Verified
John Shepherd Shirley reviews
★★★★★
1,535 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,535 reviews on four platforms, including 166 Google reviews rated 4.3.
166
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,344
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Shirley
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Reviews
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVijay is the man
I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me. Best property manager so far in 6 years iv been a tennant.Thank you Vijay.
Agent replied · 7 May 2024
Thank you for your kind feedback. We will ensure this is relayed to Vijay.
5/5
TrustpilotI have had a wonderful experience with…
I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.
Agent replied · 11 May 2026
Thank you for sharing your wonderful experience, Lucienne. We're delighted to hear that Lara provided you with helpful and professional support regarding your deposit. If you need anything further, please don't hesitate to reach out to us.
1/5
TrustpilotAVOID ABSOLUTELY HORRIFIC
Upon moving into this property as of DECEMBER 2022, the property was NOT cleaned upon my arrival and was in poor state. I actually had to purchase cleaning products to proceed with a deep cleaning of my own bedroom. Neither were the cupboards, stove, living area or any other shared kitchen facilities. So the notion that this flat was in good living condition is incorrect. I left the flat in a better condition than I found it in. The walls were already in poor condition upon my arrival also. They were discoloured and had fine cracks in them, evident as standard wear and tear, which is not tenant responsibility. I have inflicted no physical damage on any walls within my short stay at the accommodation. The floors were a huge thing I complained about upon moving into the property and they were ALSO in poor condition upon moving in. I also complained to this to the John shepherd, which was ignored. I was told that the landlord found it suitable and that I shouldn’t not have signed the tenancy agreement if I was not happy with the state of the walls and carpet, which I continue to STRESS, was in extremely poor condition before moving into the property which I unfortunately did not view before i signed the lease. The lights near my room have never worked and are built into the wall, I’m not sure how I am supposed to take responsibility for THAT as it was already poorly fitted BEFORE I moved into the property and I would not know how to change them. I never touched them. The state of the bathroom is of wear and tear, no physical damage inflicted in any such way. The bed, also in poor condition upon moving into the property. The flooring of the kitchen was always scuffed up and in poor condition prior to me moving in. I accept blame for one of the TWO living room chairs I met during my whole time at the tenancy (there were never 4). I weakened one leg as I used it to stand on top of the electricity box to reset the meter. But not to the amount I am being requested to pay for a singular chair. I’d like to see a receipt for the same chair, in order to replace, or paying for one at a reasonable price. I remind you I had been living there for six months only. Many of the problems the landlord is requesting me to fix were there BEFORE I moved in which is unnaceptable. I complained to my flatmate, as seen in the attached messages (same number can be found on the system) on my MOVE IN DATE on the poor quality of the house and he even offered to clean it as nobody in John shepherd had bothered to arrange a cleaning. Repost as my review was deleted and I will keep reposting and checking. Rajak Ali and the rest are horrifically negligent and cold
5/5
TrustpilotLara SoarsWhite is amazing at answering…
Lara SoarsWhite is amazing at answering all my questions and reassuring me on anything I need! Amazing service all the time.
Agent replied · 3 July 2026
Thank you for your wonderful review! We love to hear such wonderful feedback about our team and we look forward to continuing to work together and support you.
5/5
TrustpilotMel has been absolutely awesome
Mel has been absolutely awesome, super helpful and responsive with anything regarding maintenance etc
Agent replied · 16 July 2025
we're glad you had such a wonderful experience with us! We will ensure Melissa is updated.
5/5
TrustpilotGreat service
Made the entire process easy and stress free. Megan really helped us out during the process, making the application and move nice and simple. Would definitely recommend them as a trustworthy and helpful Estate Agent
Agent replied · 19 March 2026
Thank you for your kind words. We are thrilled to hear that Megan made your application and move so straightforward. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleI was extremely grateful for the help and support I received from Caitlin Duggan at John Shepherds yesterday. She helped me secure a perfect little apartment. Moving home is extremely stressful, especially when you are of an older age as I am and I just can’t thank her enough.
Agent replied · 19 November 2025
Thank you for your review, much appreciated. We are delighted that you are satisfied with the service received. Wishing you well in your new home!
5/5
GoogleI had the most amazing experience with Alan from John Shepherd. He was extremely attentive and supportive throughout the process, it didn’t feel stressful at all. I felt safe and assured with Alan’s help and am incredibly grateful to him!
Agent replied · 6 February 2026
Thank you so much for taking the time to share a review with us. We are so pleased to hear your experience with Alan was great. We will ensure this feedback is shared with Alan directly.
1/5
TrustpilotI Don't recommend
Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!!**UPDATE**They came in and fixed what needed to be fixed also I want to mention that agent Meghan was helpful though out the process
5/5
TrustpilotSort everything so I don’t have to worry
My property manager (Lara White) is always excellent and very responsive to my queries. They manage everything for me and quickly resolve my issues.
Agent replied · 16 June 2026
Thank you Alex for sharing your review and your words about Lara. We are delighted to hear that she provides excellent and responsive support. We appreciate your trust in us and look forward to continuing our partnership in the future.
5/5
TrustpilotBurton Branch: Outstanding Service
Ref: Burton-upon-Trent team: As a landlord over 20 years experience with this team, they have been absolutely outstanding: I wouldn't use any other Letting Agency. Sam (Property Manager) her professionalism, efficiency and etiquette is explemary and cannot thank her enough for her support in resolving issues over the years. Would absolutely recommend to any potential Landlord or Tenant.
Agent replied · 16 August 2025
Thank you for your review Greg, We are pleased to receive such kind feedback and have shared this with the team!
5/5
TrustpilotSuzanne is always so helpful and quick…
Suzanne is always so helpful and quick at resolving any issues and helping us!
5/5
TrustpilotVery supportive staff helped me move…
Very supportive staff helped me move when i needed a place in a hurry
Agent replied · 11 August 2026
Thank you for sharing your experience Sairam. We are glad our team could assist you in finding a place quickly and able to support. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleAbsolutely amazing staff dealt with Charlotte and sana, highly recommend and appreciate their time and dedication
Agent replied · 4 June 2025
Nicola Al-assaad, thank you so much for your high rating!
5/5
TrustpilotMonica was such a great help she…
Monica was such a great help she responded and fast and addressed the issue that I had and I appreciate her for that
5/5
TrustpilotGreat customer service
As a previous tennant really good estate agents, mia in particular was always helpful and friendly
Agent replied · 28 July 2026
Thank you for your kind words Caleisse. We are delighted to hear that you found our team, especially Mia, to be helpful and friendly. Thank you for sharing and we look forward to supporting you again.
5/5
TrustpilotOur relationship manager
Our relationship manager, Tracy, has always provided a great service, and continues to do so.
Agent replied · 2 October 2026
Thank you for sharing your lovely review for Tracy! We are delighted to hear that she has consistently provided you with great support. If you ever need anything further, please don't hesitate to reach out to us, we are always happy to help.
1/5
TrustpilotI can’t never ask anyone to have…
I can’t never ask anyone to have anything to do with these guys. All they are interested in is to get the money out of you, customer service is shit.
Agent replied · 14 April 2026
Thank you for sharing your experience, Steve. We apologise for the issues you faced with our service and understand your frustration. We strive to offer professional and reliable guidance, and we regret that we fell short. Please reach out to us directly so we can address your concerns and improve your experience moving forward. Thank you.
5/5
GoogleJohn Shepherd made the whole process of leasing my new flat smooth and straightforward, with professional, friendly communication throughout and quick responses to any questions or concerns, and the team kept me updated at every stage, …
Agent replied · 11 October 2026
Thank you so much for your lovely review and feedback!
5/5
TrustpilotGrateful We Found John Shepherd
After an awful experience with another company, I am so glad we found John Shepherd. Moving can be a stressful time but our agent Turkay was the most helpful go-between us and our buyer. He was extremely professional, calm and good for the nerves! Thank you Turkay and John Shepherd. We are really grateful.
5/5
GoogleWe have had a good experience with Tina Margetts at John Shepherd. She has been helpful and professional in her communication, and we appreciate her support with our tenancy. Thank you, Tina, for your assistance.
5/5
GoogleHad a very good viewing experience assisted by Jack Knight. He answered all the questions we had patiently and explained everything clearly to us.
Agent replied · 24 May 2026
Thank you for sharing your experience, Gaurav. We're delighted to hear that Jack provided you with clear and helpful guidance. Our team strives to offer professional support and reliable communication. If you have any further questions, please feel free to reach out to us.
5/5
TrustpilotMegan & Gemma ensured a smooth process…
Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!
Agent replied · 27 May 2026
Thank you for sharing your experience with us. We are pleased to hear that Megan and Gemma provided reliable guidance and maintained consistent communication throughout the process. Our team is committed to offering professional and helpful support, ensuring a smooth journey for our clients. If you need anything further, please don't hesitate to reach out to us.
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