Trusted Agent profile · Shirley
Verified
★★★★★
1,532 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,532 reviews on four platforms, including 166 Google reviews rated 4.3.
166
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,341
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
5/5
TrustpilotI have rented from John Shepherd for…
I have rented from John Shepherd for about a year and the staff have been nothing but friendly, polite and very professional. Any reported issue is swiftly handled and my recent encounters with Lara is amazing.
5/5
TrustpilotExcellent
Excellent customer service especially gita you can contact her any time with a problem and she’ll sort it
Thank you for your kind words, Neil. We are thrilled to hear that Gita, provided you with excellent customer service throughout. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotTracy Savidge - top property manager
Tracy Savidge has been supporting me with all manner of queries since taking up tenancy with Tassi (recently acquired by John Shepherd) in 2021. I've been the grateful recipient of combined experience, dilligence and geniality throughout. Repairs are always promptly arranged. I've rented a number of properties over the years and I've never known more masterful dominion over contractors.Most recently Tracy's been a dependable advisor as I come to the end of my tenancy. I couldn't in good conscience let the great work through the years go unsung.
4/5
TrustpilotThank you Christina you are a star! …
The block management company of my flat took six weeks to repair the damaged roof. This delay resulted in significant damage to my flat. Unfortunately block management was difficult to communicate with regarding remedial repairs, so John Shepherd assigned Christina Williams to assist.
Thank you for sharing your review with us. We apologise for the delays and the damage caused to your flat but we are pleased to hear that Christina was able to provide helpful support and ensure the claim was resolved. Thank you again and we look forward to assisting you in the future.
4/5
GoogleJohn shepherd provided great support throughout the process of securing the tenancy. Nakesha in particular was very helpful, professional and responsive which made the process much smoother.
Thank you for sharing your review for Nakesha. We are so pleased to hear of your lovely feedback and we look forward to supporting you again soon.
5/5
TrustpilotEasy to contact and good communication…
Easy to contact and good communication with staff. Communicated with aleemah who was prompt with responses and made vacating easy!
Thank you for sharing your wonderful 5* review for Aleemah, we love to hear of your great experience!
5/5
TrustpilotMy five stars go to Reemi Yasmin for…
My five stars go to Reemi Yasmin for helping me find the right tenants, thank you for your support, I really appreciate it x
Thank you for your kind words Karin. We are so pleased to hear that Reemi provided you with helpful support in finding the right tenants. Our team is dedicated to offering reliable guidance and building lasting relationships. If you need anything else, please don't hesitate to reach out to us, we are always happy to help.
2/5
Trustpilot2 painful years
I’ve been with them for 2 painful years. They do not have your best interests at heart. Shabby post inspection left me with £300 of repairs, if there is an issue they choose inflated contractors costs for ease, rather the looking for a practical, cost effective option. Need a speedy email response… maybe in 7 days. Never again
Thank you for your review Emily, could you please share property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.
5/5
TrustpilotSupportive Rental Agent
We have had a very supportive relationship with John Shepherd in the rental of our property. They were excellent in the resolution process ensuring both parties were represented correctly and the best outcome was reached. I would definitely use them again.
We appreciate your kind words! We're happy to hear that you felt supported during the rental of your property. Thank you for your review and we look forward to assisting you again in the future.
5/5
TrustpilotSpecial thanks to mohammed Ibrahim for…
Special thanks to mohammed Ibrahim for providing and showing the property and providing all thr minute details. Really happy and appreciate and thanks for the service of John shepherd.
Thank you for sharing your wonderful experience, Gourab. We are thrilled to hear that Mohammed provided you with such helpful and detailed service. Your appreciation and recommendation means alot. If we can help with anything further, please don't hesitate to contact us.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish! The estate agent (Matt) was professional, friendly, and very helpful throughout the whole process. Communication was great, and everything was handled smoothly. I would highly recommend him to anyone looking to buy, sell, or rent a property. Five star from me. Abbs
5/5
TrustpilotHarry Moore was the reason for my 5star…
Harry Moore was the reason for my 5star rating.Harry was the complete professional in every way.Having dealt with agents up and down the country Harry stands out head and shoulders.Attention to detail speed of response advise and sheer determination to see the sale through
Thank you for sharing such a wonderful review! We’re thrilled to hear that Harry’s professionalism, attention to detail, responsiveness, and commitment made such a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotGreat service
Tina is my property manager - excellent, responsive and empathetic!
Thank you for your review of the service received. Your feedback has been given to Tina 🙂
5/5
TrustpilotGreat Service
Sue Birch has looked after my properties for a few years. Just wanted to give a shout out to her professionalism looking after the properties. Nothing is to much trouble, sorts out any concerns the tenants have or any concerns I have swiftly and professionally.
Thank you for your kind words. We are glad to hear that Sue has been so helpful and professional in managing your properties. If we can be of any further support, please don't hesitate to contact us.
1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.
Thank you for sharing your experience. We sincerely apologise for the disappointment you faced at the end of your tenancy and the issues relating to your deposit. We strive to provide reliable guidance and open communication, and we apologise that this was not your experience with you. We kindly ask for you to reach out to us directly so we can discuss your concerns further and support you to get this resolved. Thank you.
5/5
TrustpilotWe are very happy with John Shepherd's…
We are very happy with John Shepherd's property management team, a new boiler was installed promptly and with no hustle. Alisha Donaldson, Property Manager, is always helpful and keeps us informed.
Thank you for your wonderful feedback! We are so pleased to hear of your experience working with Alisha. We really appreciate your recommendation and look forward to working with you again in the future.
5/5
Trustpilot5 Stars
I have been a landlord and contractor for Tracy for many years. She's trustworthy and honest which is essential in the lettings game.
Thank you for taking the time to share your review for Tracy and for trusting in us over the years. We pride ourselves on being trust worthy and honest within the industry and are glad to hear of your positive experience working with us. Thank you again and we look forward to supporting you further.
5/5
TrustpilotReally happy with the customer service…
Really happy with the customer service from Lara, was able to get an appointment to get my fire alarm fixed.
Thank you for your kind words Meme. We are really pleased to hear of your experience with Lara and we are glad we were able to resolve your fire alarm issue quickly. If you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotEllie & matt thank you excellent…
Ellie & matt thank you excellent service. I was struggling to sell my house and you guided me through.Thank you so much. Okay
Thank you for your kind words Maskeen. We are delighted to hear that our team including Ellie and Matt provided professional and helpful guidance to make a difference in selling your house. We appreciate your recognition and wish you all the best with your move and your next chapter.
5/5
GoogleMaisy Smith has been a real blessing for us . She is attentive, interested in us and communicates well. I hope that she remains our Property Manager for a long time .
1/5
TrustpilotRude and stuck up
Every time i have any contact with these people especially the solihull branch they are totally rude and obnoxious
Thank you for sharing your review with us, Delina. We are very sorry to hear that your experience has not met expectations and that our communication has fallen short. Unfortunately, we have been unable to locate your details within our system. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns. Please could you contact usdirectly at laura.heaven@johnshepherd.com so that we can investigate this further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.
5/5
TrustpilotPrompt to my request and always finding…
Prompt to my request and always finding lasting solutions too Especially to Gita , my property Manager. Thank You .
Thank you Olanike for your kind words. We are delighted to hear that our team, especially Gita, has been helpful and communicative in finding lasting solutions for you. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotThank you Tina
Tina is always helpful, efficient and friendly! Thank you!
Thank you Angela for your lovely feedback
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