John Shepherd Shirley reviews

★★★★★ 5/5

Trustpilot

Simply the best!

As a contractor working along side Beth, is fantastic. She has her landlords and tenants best interests at heart, from small quotes to full renovations. You're in safe hands with her. Looking forward to growing our company along side working with her! Thank you.

CC · 6 May 2026

★★★★★ 5/5

Trustpilot

Extremely fast service and very clearly…

Extremely fast service and very clearly communicated what steps I needed to take. Kelvin was incredibly helpful, would recommend everyone is seen by him if possible!

RM · 11 August 2025

★★★★★ 1/5

Trustpilot

Be warned and stay well away

Be warned and stay well away. For context, they were advertising apartments in a block and we were told not to be concerned about the flat number itself when signing the paperwork as they're "all exactly the same" and are going quicky so the number you are given may differ depending on the time the contract is drawn. Here is a drafted email which sums up my experience:Hi [John Shepherd Property Manager]Previously, I had been lied to about the property through the false-advertising as well as verbally (with the property being advertised/listed online as having 2 bathrooms, being told I am paying for two bathrooms, being shown 2 bathrooms during the viewing, but being given a number 7, a flat I was never shown with 1 bathroom on move-in day) but for which I have not pursued legally due to the contract stating flat 7 at the time of signing and for the sake of minimising stress. I did already bring this up on move-in day, first via phone-call and then via email to one of your colleagues.The advertising, as well as the organisation told me I would have on-site parking. You are now accepting that this too was another example of false advertising and mis-selling as my particular landlord for the property you chose to give me in the end does not have a parking space associated. This again shows a lack of transparency and that all the flats are not the same misleading me again.I have attempted to be extremely reasonable despite the opaque responses and misinformation involved, and find myself being pushed into taking further action.I know you may not personally have been involved some of what I have mentioned above, however you are managing the property and representing your organisation.Please also let me know in writing if there is nothing further you are willing to do as an organisation to resolve the matters stated above without the involvement of external parties.Kindest regards,[Name hidden]

IbnNM · 6 November 2024

★★★★★ 5/5

Trustpilot

I’m writing this review to commend…

I’m writing this review to commend Christina. My experience with her was awesome, he has a good customer relations, and responds to my queries with great enthusiasm and quick feedback. She’s so helpful and good at what she does.

Bolaji · 10 June 2026

★★★★★ 5/5

Trustpilot

Have been renting for 7 years using…

Have been renting for 7 years using this agency, always my point of contact being Gita Patel, who’s been extremely supportive whatever the circumstance. Highly recommend their services. Thank you!

Ina · 11 August 2026

★★★★★ 1/5

Trustpilot

Our experience at the end of our…

Our experience at the end of our tenancy was extremely frustrating and disappointing. We were faced with significant proposed deductions from our deposit for cleaning and full redecoration, even though the original check-in report clearly documented existing marks, chips, and general wear and tear throughout the property.

Jilsho · 10 April 2026

★★★★★ 5/5

Trustpilot

Leah M from the Mere Green office- what…

Leah M from the Mere Green office- what can I say!! She has been the epitome of good customer service!! I can say that she does what she says she will do , when she says she will do it; keeps you updated, even if the news isn’t brilliant; is professional but very approachable.

Jules · 11 February 2026

★★★★★ 5/5

Trustpilot

Very pleased with the service!

As a tenant, I have recently reported two issues. I am very pleased with the support from Christina Tzemanaki at John Shepperd, who was highly efficient, professional, always available, and communicative. Their contractors were also professional and communicative. All the issues were dealt with swiftly. I strongly recommend this company to any tenants.

Mr · 18 February 2026

★★★★★ 5/5

Google

Shennay was looking after us regarding going through all the paper work, she was amazing and helped me throughout . would 100% recommended John Shepherd

Zain · 15 August 2025

★★★★★ 5/5

Trustpilot

Thomas Francis attended to me from the…

Thomas Francis attended to me from the first day I contacted the letting agency with a warm and kind approach. He is very professional and guided me through with so much honesty, highly recommended.

Charles · 11 July 2026

★★★★★ 5/5

Trustpilot

Great Team

I had a wonderful experience whilst renting with the team at the Sutton office, Mia, Abbie, Adam, Tenille, Christina and Callum all went above and beyond to assist with any issues we had.

Raymond · 17 July 2026

★★★★★ 5/5

Trustpilot

Excellent property management services

Excellent property management services. Detailed, fair, relaible and effective. Most recently Reemi who acted professionally in the best and fair interests of both myself as landlord and the tenants during the check out process.

J · 10 July 2026

★★★★★ 4/5

Trustpilot

Team members

sue has been really great, shes looked after me since I moved into the flat & I couldn’t be more thankful. She’s always there for support & very commutative

Mia · 12 August 2026

★★★★★ 5/5

Trustpilot

Thank you Miss Lara Soars-White

I want to express my gratitude to Miss Lara Soar-White, Head of Region of John Shepherd. She is very helpful to solve the outstanding energy bills due from the tenant of my apartment. Great job 👍🏻

Yee · 23 June 2026

★★★★★ 5/5

Trustpilot

Amazing Agents

I used John Shepherd Collection to sell my house, and they were exceptionally professional, friendly, and skilled. Selling a house in a challenging market is difficult, but they persevered and provided excellent advice throughout the process. Harry Moore was exceptional, and when he was unavailable, Natasha Anklesaria also did a fantastic job. I would wholeheartedly recommend Harry and John Shepherd Collection estate agents for any future property sales.

Mr · 31 March 2025

★★★★★ 1/5

Trustpilot

Four Oaks office

The worst rental experience we have ever had! The way we were treated is an absolute disgrace. We rented through Acres/John Shepherd from Feb 21 to April 22. In Jan 22 we received a call from the estate agents at Acres asking to come round to get the house ready for sale. This came as a complete shock to us as we hadn’t even been told by John Shepherd that the landlord was planning on selling the house. A complete lack of communication from John Shepherd, and clearly incompetent staff who couldn’t even be bothered to give us the heads up that the house was being sold. During our time in the house, we had the displeasure of dealing with Julie Sargeant who is possibly the rudest, most condescending person I have ever dealt with. Emails were constantly ignored, she only replied to emails if she needed something from us. We also had many contractors visiting the house during our time there who made comments about Julie, so it was interesting to note that it is not just us who she was unpleasant to. We requested to be present during the inventory check out (as is our right), however we were denied this due to “Covid restrictions”. We found this very odd as this was in April 22 after all Covid restrictions had been lifted. It was also odd that this didn’t seem to be a problem when we lived in the house and the agents needed to come over, this was while restrictions were very much in place. John Shepherd have also not given us any of our post since we moved out. Julie said we had some post quite soon after we moved out so I gave her our forwarding address. We never received this post which Julie claimed she sent - which incidentally coincided with us disagreeing to the deposit deductions! I have since contacted multiple times asking to collect our post but have been told there is none. Having been in contact with the senders, I am aware of multiple pieces of post so I know that this is untrue. Absolutely appalling experience, do not deal with John Shepherd!

Eve · 22 August 2022

★★★★★ 5/5

Trustpilot

Thank so much to Kelvin Zakeyo

Thank so much to Kelvin Zakeyo, he’s been the best sorting everything for us even with us wanting to move in asap and sign last minute. He’s really helpful and very quick to sort things. Made everything smooth and easy. Really good at what he does and super friendly/easy to communicate with. Thank you!

Amy · 4 September 2025

★★★★★ 5/5

Trustpilot

Had a fantastic experience using this…

Had a fantastic experience using this agency and especially their agent Reemi who was on hand to walk us through everything and answer any questions we had

Ibrahim · 20 August 2026

★★★★★ 5/5

Trustpilot

Excellent service from Gita Patel

Excellent service from Gita Patel, as always with a very speedy response. My query was dealt with quickly and professionally, and the communication was clear throughout! I really appreciate the prompt support.

Saba · 13 July 2026

★★★★★ 4/5

Trustpilot

They respond really fast via email

They respond really fast via email, but it is a little harder to find anyone on the phone. They are quite adaptive to your needs and will find a solution that would make you happy. Havind said that there were some delays and there could be more attention to detail.

Giorgos · 27 February 2026

★★★★★ 4/5

Trustpilot

Helpful and resolving

I have been living here for 1.5 years and if there's an issue it is solved quickly. I have spoken to Christina multiple times, and everytime she was straight on it. She's very caring and always ready to help.

Kris · 22 May 2026

★★★★★ 5/5

Trustpilot

Good viewing with Turkay Hasan

This review is based on our experience viewing a property for sale. The sales negotiator Turkay Hasan was a pleasure to meet, he was very polite, knowledgable and not pushy/bolshy like some other agents. He did a great job.

Jonathan · 12 January 2026

★★★★★ 5/5

Trustpilot

I would like to express my appreciation…

I would like to express my appreciation for the excellent service provided by our Property Relationship Manager, Gita Patel. She has consistently demonstrated professionalism, responsiveness, and a strong commitment to both landlords and tenants.

Rachitra · 25 June 2026

★★★★★ 5/5

Google

Maisy is a brilliant member of the team and has a great customer focus!

Doc · 8 November 2025