John Shepherd Shirley reviews

★★★★★ 5/5

Trustpilot

Abbie Clark and Kevin Healey have both…

Abbie Clark and Kevin Healey have both been so helpful over the past few weeks while I have been trying to get some maintenance issues fixed. A great team

Vicky · 29 September 2026

★★★★★ 5/5

Trustpilot

Professional Property Management

Over the last year Alisha Donaldson at John Shepherd Estate agents has managed our rental property in Harborne. She has been the ultimate professional, always replying promptly to our questions and requests, and successfully managing multiple complex maintenance issues.

Glyn · 22 July 2026

★★★★★ 5/5

Trustpilot

Sophia was fantastic and made the whole…

Sophia was fantastic and made the whole process incredibly easy!

AMAR · 26 February 2026

★★★★★ 5/5

Trustpilot

Professional service and helpful team

Professional service and helpful team, particularly Millie Kirby who was incredibly helpful at the end of our tenancy.

Angie · 17 December 2025

★★★★★ 5/5

Trustpilot

Abbie has dealt with the check out in a…

Abbie has dealt with the check out in a very smooth way. She has kept the communication channel between the landlord and myself open, friendly and professionally. With her professionalism she has turned out a stressful time in a stress free process. Thank you for everything.

Teresa · 28 May 2026

★★★★★ 3/5

Trustpilot

Not a huge fan tbh

Not a huge fan tbh I personally don’t think they offer the best service overall I have had to speak to management at times when staff (jayvon) didn’t communicate. But I can’t complain about Abbie she has dealt with everything in a timely and professional manor.

Rachel · 28 May 2026

★★★★★ 5/5

Trustpilot

Brilliant even during adversity!…

Although we had some very unfortunate events happen whilst purchasing my new apartment, Turkay was extremely patient and helpful throughout the whole process. Once things started moving in the right direction his colleague Natasha was also very helpful. I cannot recommend John Shepherd enough.

Amanda · 6 February 2026

★★★★★ 1/5

Trustpilot

Terrible Service and Complete Lack of Accountability, Avoid at All Costs!

I am extremely disappointed with the unprofessional service provided by John Shepherd, particularly by Kai-Ewan Rodney MARLA and his team. As a tenant, I rely on my property agent to handle issues promptly, but my experience has been nothing short of a nightmare.For over 1.5 months, I have been waiting for my washing machine to be repaired, and despite my numerous efforts to get this resolved, nothing has been done. I’ve sent multiple messages through the Fixflow portal, followed up with emails, and made countless phone calls. Each time, I either receive no response or vague reassurances that lead nowhere. Even when I know Kai-Ewan Rodney is in the office, I’m told he is “unavailable,” which feels like a blatant disregard for tenant concerns.What’s worse is the complete lack of accountability and transparency. I’ve been left in the dark with no clear timeline, and this issue has severely disrupted my daily life. Their neglect shows a complete lack of respect for their tenants and demonstrates how little they care once they’ve secured your business.This level of incompetence and indifference is unacceptable. I will be sharing my experience widely and leaving reviews on platforms like Trustpilot to warn others about the poor service and lack of professionalism at John Shepherd. If you’re considering using their services, think twice, dealing with them has been nothing but frustration and disappointment.

Rocky · 15 January 2025

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience. My family and I rented a house with John Shepherd in Knowle, for a year whilst building a new house. The first issue we experienced was the main bathroom shower did not mix water so was either hot or cold, then the tiny ensuite shower worked with a small trickle of water - as a family of 5 we had to survive with the en-suite shower (with a trickle!) for nearly 6 months whilst the landlord and John Shepherd dragged their feet resolving the issue. The property was old & tired and fitted furniture literally broke in our hands with cupboard fronts coming off, which we had to 'live' with throughout the rental. However, the worse issue we experienced was the returning of our deposit. We chased and chased for this, no-one proactively got back to us. Eventually after nearly 2 months we had a response that some of our deposit was being held back due to perceived uncleanliness and a few weeds and overgrown hedges in the back garden - despite many, many emails and phone calls we did not receive evidence to back up the claims and it took months to get any of our deposit returned, eventually resulting in £900 being held back without any evidence. We took the case to the Tenancy Deposit Scheme and won outright - our deposit has just been fully returned - this is 4 months after our tenancy ended. The staff members at John Shepherd were useless, never returning calls or emails. Good luck trying to talk to anyone - the answer phone is constantly on and emails not replied too. Hugely disappointed with our experience and disgusted by the unprofessional set up. I would strongly recommend not using this agency and if I were a landlord I would avoid at all costs as tenants are not looked after correctly.

JENNY · 28 July 2025

★★★★★ 5/5

Trustpilot

Really happy with Eleanor’s help…

Really happy with Eleanor’s help throughout the whole process. She was friendly, helpful and easy to communicate with. She made everything simple and stress free. Thank you, Eleanor, for all your help! 😊

Teckla · 24 August 2026

★★★★★ 5/5

Google

I've been dealing with John Shepherd for the past 2 years now but just wanted to say, Charlotte has been brilliant this past month. A credit to the company

James · 27 August 2025

★★★★★ 5/5

Trustpilot

My friend and I had finalized one of…

My friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Lee!

Gowshni · 21 February 2024

★★★★★ 4/5

Trustpilot

Speedy sale

Thank you Natasha for helping

Maureen · 30 March 2026

★★★★★ 5/5

Google

Just started renting an apartment from John Shepherd Estate Agent. Charlotte is very responsive and is the one who helped me throughout the move in process. Thank you very much to Charlotte and her team making my move in process so smooth.

Chris · 27 March 2025

★★★★★ 5/5

Trustpilot

Great Estate Agents

Great Estate Agents, tried 3 others locally in past years but John Shepherds were def the best!

David · 17 December 2025

★★★★★ 5/5

Trustpilot

I needed a rental property ASAP

I needed a rental property ASAP, Caitlin responded to my mail very quickly and organised everything from start to Finish. We managed to secure our rental property within 2 weeks all thanks to the hard work and commitment Catlin provided us. Would definitely recommend to any prospective Tenants or Landlords

Parvinder · 19 April 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would ! They Take your deposit even though the house was cleaner when we left it to when we moved in!! (We have pictures of how we left it ) they are trying to charge us a cleaning fee, a fee for curtain poles, bulbs and not cutting the grass !! Which is all lies! When we moved in the garden was a mess with all previous tenants belongings that we had to get rid of ourselves the house was full of mould that they tried to cover up ! This mould was black, green, thick and furry mould any mould you can think of! The sink and downstairs toilet leaked all the time. they Ruined most of our belongings from the mould! Absolutely disgusting I was pregnant with twins at the time and they knew the house had problems! we know this because our neighbours told us that the tenants before us used to moan about the mould and nothing was done about it. Once we complied about the mould “Gita” sent us an email trying to evict us !! Even though a week before This she offered us a 12 month contract I have proof of everything we will be taking This further. To think that they get away with this is a joke! The amount of bad reviews saying pretty much the same thing just shows. DO NOT RENT FROM THESE!!!

Shannon · 28 February 2023

★★★★★ 5/5

Google

Refreshingly responsive, efficient, friendly and professional service. Caitlin was a joy to deal with.

Richard · 9 January 2026

★★★★★ 1/5

Google

A friend of mine called up about a property they advertised and they was informed of her situation as she claims benefits and they wanted her to have savings and was so unhelpful towards her to find any sort of property as far as I’m concerned they discriminated against an individual claiming benefits and wouldn’t assist finding an affordable property.

Bethany · 18 September 2026

★★★★★ 2/5

Trustpilot

One of the worst experiences I had with…

One of the worst experiences I had with this agency. I rented a house from them and verbally agreed and emailed confirming my extension of my stay. But suddenly the agent left the agency and the landlord changed his mind and evicted us by using no fault eviction. Not only that, they rented the place for less than what we were paying. It's a scam to get your deposit money. They charged us £1700 for property damage but the court ruled in our favor and we got our deposit back. Be careful.

Mr · 13 July 2025

★★★★★ 5/5

Trustpilot

I am are very happy with customer…

I am are very happy with customer service and support Gita Patel has provided with the issue of an invoice. Thank you very much for your outstanding service! :)

Customer · 10 September 2026

★★★★★ 5/5

Trustpilot

Katie was very cooperative and she…

Katie was very cooperative and she helped me so much

Deema · 9 February 2026

★★★★★ 5/5

Trustpilot

Tina Margetts At John Shepherd has been…

Tina Margetts At John Shepherd has been my main contact for any problems that arise and is dealt with quickly as I’ve been renting for 2 years and I’m very happy with the company.

Leonard · 7 August 2026

★★★★★ 5/5

Trustpilot

Excellent service

I had an excellent experience with Reemi Yasmin at John Shephard. Her service was outstanding, and she was incredibly helpful throughout the whole process. She was quick, professional, and efficient in understanding my issues and resolving them in a very short amount of time. I really appreciate how fast she was able to sort everything out and make the whole experience stress-free. Excellent customer service, highly recommended!

Haider · 23 July 2026