Every review we hold for the Shirley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSaskia and Rahim very helpful when…
Saskia and Rahim very helpful when managing my student let! The accounts team with Margo always pay promptly and compliance always professionally sorted through Francois. Cracking team, would recommend!
Frank · 21 February 2026
Agent replied · 25 February 2026
Thank you for your kind words. We are glad to hear that our team has been helpful and professional in managing your student let. Your recommendation means a lot to us, and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotA positive and seamless experience!
My partner and I viewed a property with Ellie on short notice, as we needed a quick turnaround after prior arrangements fell through.
Molly · 10 April 2026
Agent replied · 14 April 2026
Thank you for sharing your review with us. We are delighted to hear that Ellie provided you with reliable guidance and was so helpful during your viewing and in the after process. We truly appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotVery helpful
Property management person -Tina- always really helpful.
Ten · 4 August 2026
Agent replied · 6 August 2026
Thank you for sharing your 5* Review for Tina. We will share your recognition with her directly.
★★★★★ 5/5
TrustpilotAndy and Julia Smith
Andy and Julia Smith We recently sold our property through John Shepherd and had an outstanding service from start to finish from Katie and her team. The preparation of the marketing brochure, photos, a walk through commentary and video with drone footage presented the property to full advantage. Natasha did a very professional job of accompanying viewings and answering many potential purchasers questions.Harry in particular was a key player in managing the chain in a very calm and professional way. He reported progress with the other parties involved,with significant advice, on a regular basis. This was against a tight timetable. Thank you all for your support to steer us successfully through one of life's most stressful events
ANDREW · 18 June 2023
★★★★★ 5/5
TrustpilotGreat service!
These guys provide a very efficient, friendly and helpful service - responsive to emails and questions - so far I have been grateful for such a smooth running and organised managed letting and tenant find service
Melanie · 17 December 2025
Agent replied · 19 December 2025
Thank you for your kind review, we are pleased to hear you have received the service we aim to provide
★★★★★ 5/5
TrustpilotThe personal touch
Abbie Clark and Kevin Healey have both been so helpful over the past few weeks while I have been trying to get some maintenance issues fixed. A great team
Victoria · 5 October 2026
★★★★★ 5/5
TrustpilotExcellent communication and proactive sales team
Paula, Catie and Sam have been extremely polite, proactive and efficient at all times. Clear information and updates provided at every step of the way.
Amanda · 20 March 2026
Agent replied · 24 March 2026
Thank you so much for your review, Amanda. We are thrilled to hear that Paula, Catie and Sam provided you with polite, proactive and efficient service while keeping you updated every step of the way. We look forward to continuing to support you.
★★★★★ 5/5
TrustpilotLovely, professional staff
I deal with Gita for any maintenance issues and she is brilliant.
Richard · 26 June 2026
Agent replied · 27 June 2026
Thank you so much for your lovely review. We are so pleased to hear Gita provided brilliant, professional, and timely support with your maintenance needs.
★★★★★ 5/5
TrustpilotKelvin provided great service
Kelvin provided great service. Solved a complicated situation efficiently and effectively. Thank you!
Sophie · 18 June 2026
Agent replied · 20 June 2026
Thank you for your kind words, Sophie. We are pleased to hear that Kelvin provided you with professional and effective support. We appreciate your feedback and look forward to supporting again in the future.
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Catie, the lettings agent. She was consistently professional, responsive, and easy to deal with throughout the entire process.
Jasper · 19 March 2026
Agent replied · 21 March 2026
Thank you for sharing your review with us. We are delighted to hear that Catie provided professional and helpful support throughout the process. If you need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotHighly recommend Harry .
I dealt with Harry from day one. He is thoroughly professional . Straight talking and gets things done. Really efficient and really personable.
Kim · 31 October 2024
Agent replied · 31 October 2024
Thank you for your positive feedback! We're delighted to hear that Harry provided a professional, efficient, and personable experience from start to finish. Would be great to work again together in the near future.
★★★★★ 5/5
TrustpilotWe had a great experience with John…
We had a great experience with John Shepherd Estate Agents when securing our home. The whole process was smooth and well managed.
CO · 7 April 2026
Agent replied · 9 April 2026
Thank you for sharing your wonderful review. We are delighted to hear that the process was smooth and well managed. It's great to know that our team, especially Alex, provided you with reliable guidance and support. We truly appreciate your recommendation and will ensure Alex receives the recognition he deserves.
★★★★★ 5/5
TrustpilotGreat services, highly recommend
Great service from Gita and Claire, they helped me renew my tenancy and sorted out maintenance issues promptly. Appreciate their support and professionalism! #goodservice #great communication skills. I highly recommend John Shepherd for stress free renting.
Emily · 9 December 2025
Agent replied · 11 December 2025
Thank you for your kind review, we will pass this on to Gita and Claire
★★★★★ 1/5
TrustpilotFor 9 days
For 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an Airbnb for 9 days, yet I did not receive any apology from either him or the company. I believe they are not doing their job properly and do not care about their clients.
Serhat · 23 August 2025
★★★★★ 1/5
TrustpilotThey like to hold back deposits spitefully
They like to hold back deposits for grass naturally growing weeks after you moved out!
Dana · 28 May 2026
Agent replied · 30 May 2026
Thank you for sharing your experience, Dana. We sincerely apologise for the challenges you have encountered regarding deposit deductions and communication. We strive to provide reliable guidance and support, and we regret that we fell short in your case. Please reach out to us directly so we can discuss your concerns further and work towards a resolution.
★★★★★ 5/5
TrustpilotGood service
Good service, Caitlin is my account manager and she is really helpful to deal with any issues. Will recommend John Shepherd to my friends
Cynthia · 4 October 2024
Agent replied · 1 November 2024
Thank you for your review, it is greatly appreciated
★★★★★ 5/5
TrustpilotHighly recommend
Millie went above and beyond, cannot recommend enough. Helpful and responsive. Thank you
Annabelle · 4 February 2026
★★★★★ 5/5
TrustpilotHouse hunting success!
House searching this year has been a nightmare but 6 days after getting in contact with Joe Ferrar and we'd already put down a deposit for the perfect student house to suit all of our needs. He made the experience easy and unstressful the entire way through and we really owe him for his quick responses and honest answers
Daniel · 20 February 2026
★★★★★ 5/5
GoogleCharlotte and her team were very professional and helpful. Highly recommend.
Elisa · 27 March 2025
Agent replied · 4 June 2025
Hello Elisa Johnsford, we appreciate you taking the time to leave us this feedback.
★★★★★ 5/5
TrustpilotThe agency is so efficient
The agency is so efficient. Also on time to respond to queries.
Timothy · 13 June 2026
Agent replied · 16 June 2026
Thank you for sharing your experience, Timothy. We are delighted to hear of your experience with Jessica who was able to support you and make your move smooth. We appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotFaith at JS was absolutely brilliant
Faith at JS was absolutely brilliant! From viewings to the consistent communication throughout the letting process. I received quick responses and she was always chasing information for my many questions and enquiries! Thankyou :)
Grace · 17 December 2025
Agent replied · 19 December 2025
Thank you for your kind review, we will pass this feedback onto Faith
★★★★★ 5/5
TrustpilotReplaced the furniture immediately as…
Replaced the furniture immediately as reported the damage. Thanks!
Amit · 3 July 2026
Agent replied · 7 July 2026
Thank you for sharing your 5* review with us!
★★★★★ 5/5
TrustpilotJoe F = amazing
Joe F is an amazing agent and on top of that an he’s absolute delight!!
Jamie · 20 May 2026
Agent replied · 21 May 2026
Thank you for your review, we are so happy to hear about your positive experience!
★★★★★ 5/5
TrustpilotMyself and my partner are renting from…
Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.
Meghan · 27 February 2024
Agent replied · 7 May 2024
Thank you for your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
