5/5
TrustpilotMaisy Smith was incredibly helpful with…
Maisy Smith was incredibly helpful with all our property enquiries and maintenance
Trusted Agent profile · Shirley
Verified
John Shepherd Shirley reviews
★★★★★
1,544 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,544 reviews on four platforms, including 171 Google reviews rated 4.3.
171
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,348
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Shirley
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Reviews
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAvoid John Shepherd Letting Agency
My experience with John Shepherd has been extremely disappointing and, frankly, unacceptable.
Agent replied · 16 June 2026
Thank you for sharing your review with us. We are sorry to hear that your experience was not positive and we sincerely apologise for the delays and communication issues that you have experienced regarding your maintenance.We strive to provide reliable guidance and support, and it’s clear we fell short in this instance. We would be happy to discuss this in further detail so that we can address your concerns and work with you to a resolution. Please do reach out to us directly so that we can work with you to move things forward.
5/5
TrustpilotFantastic service
Fantastic service, friendly and prompt. Highly recommend them to everyone.
Agent replied · 20 June 2026
Thank you for sharing your 5* review!
5/5
TrustpilotExcellent customer service
Our case was transferred to Lara Soars in 2025 and she has been extremely helpful and professional. Just last week we had a slight issue with some council tax and Lara resolved the issue in a timely manner and kept us updated during the whole process. We are very happy indeed with the customer serve that Lara has given us.
5/5
TrustpilotMoved to one of the property managed by…
Moved to one of the property managed by John Shepard and they assisted very well. Lily was the one who showed as the apartment and she helped us through out the process from the start till end. We are thankful to Lily that she waited for us as we were late on the day of key collection. Thats so generous of her and she is supporting us in the tenanacy period as well.
5/5
TrustpilotGreat service from Aleemah Aziz.
Agent replied · 25 July 2026
Thank you for taking the time to share your review Charlie. We are delighted to hear of your experience working with Aleemah and our team in Birmingham. If there is anything further we can support with, please do reach out to us, we are always here to help!
5/5
TrustpilotMillie who was very helpful - Great Service
I spoke to Millie who was very helpful! Great service :)
5/5
TrustpilotMillie Kirby is a star!
Millie Kirby is a star!! Amazing service and very polite girl.
5/5
TrustpilotThe team performed great…
The team as a whole performed great throughout the viewing and sale process. Worthy of particular mention were Natasha and Joe.
Agent replied · 26 March 2026
Thank you so much for your review. We are thrilled to hear that our team, especially Natasha and Joe, provided you with great service throughout the viewing and sale process. Your trust in us means a lot, and we look forward to supporting you again in the future.
1/5
TrustpilotThey are lack of accountability!!!!
I am utterly appalled by the unprofessional conduct and lack of accountability displayed by Centrick (now acquired by John Shepherds). Despite my repeated efforts to resolve an issue caused by their own incompetence, they have chosen to shift the blame onto me, the tenant.Their delays and constant stream of excuses have left me in an untenable situation. Due to their failure in handling basic tenancy renewal procedures and basic obligations, I was essentially forced to remain in my property beyond the intended lease period, waiting for them to rectify their own mistakes and they were still saying it is okay and I do not need to worry. But you know what, they secretly put the extra cost on my account! After reaching out to them regarding the additional rental charges several times, they have not only failed to rectify the situation but have also threatened to deduct payments from my deposit now, showing a complete disregard for their responsibilities as property managers.Their refusal to acknowledge their mistakes and instead burden the tenant with unjust financial consequences is utterly unacceptable. It is clear that their priority lies not in providing quality service but in squeezing every penny out of their tenants.Avoid John Shepherd (Centrick) at all COST!!! Their lack of professionalism and blatant disregard for tenant welfare make them wholly unfit to manage any property.
Agent replied · 7 May 2024
Sorry to hear your frustrated feedback. We aim to provide a professional service so if you'd like to put further detail to chris.blick@johnshepherd.com we will ensure this is reviewed and managed correctly.
5/5
TrustpilotExcellent service from all the staff in…
Excellent service from all the staff in reletting my property which became vacant and a special mention to Kayleigh who helped so much with the repairs and updates. The Lettings staff kept me fully informed and I couldn’t be more pleased with the outcome. Many thanks to you all. Sylvia Whittall
5/5
Trustpilotexcellent service all the time
I would just like to say excellent service all the time and very good level of communications from my contact there Artti and i would highly recommend them.
Agent replied · 21 January 2026
Thank you so much for your lovely review and feedback.
5/5
TrustpilotThe professional and friendly service…
The professional and friendly service offered by John Shepherd - expertly lead by Saskia Rodriguez, is an essential component of our property portfolio's success.
Agent replied · 22 February 2026
Thank you for sharing your experience. We are thrilled to hear that our professional and friendly service has contributed to your property portfolio's success. We appreciate your kind words and look forward to continuing our trusted relationship.
5/5
TrustpilotFabulous service !!!
This is my first time renting with John Shepherd. The process so far has been very smooth and efficient. Brendan Pearce has been my main point of contact and has so far smashed it!! He was swift at getting me a viewing and informing me of my application status. So far I can't fault my service from John Shepherd and Brendan. Thankyou!!
Agent replied · 7 May 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience working with Jamie as our Lettings Manager. Jamie has always been professional, friendly and approachable, with excellent communication throughout.
1/5
TrustpilotNeed help to unwind contract
Dear all,I need help. If anyone has any advice please feel free to leave your comments.Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly.I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection].I signed the tenancy agreement on the basis of the misleading information I was given.However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail.Except property ombudsman(I’ve submitted), anything else I can to to report this fraud?
Agent replied · 7 May 2024
Thank you for your feedback. To help us further if you could put any details relating to the Address and your name to chris.blick@johnshepherd.com and we can thoroughly investigate this.
5/5
TrustpilotEasy done step by step…
Easy done step by step instructions.Thank you!
Agent replied · 27 June 2026
Thank you for leaving your 5* review.
1/5
TrustpilotI attended a viewing with John…
I attended a viewing with John Shepherds Letting and initially everything seemed fine. After I expressed interest in renting the flat, I received a link to complete an application on Goodlord, but the process was a complete mess.
Agent replied · 4 October 2025
Thank you for your review Iryna, this is a duplicate review. Please can you email full details to lily.johnson@johnshepherd.com so we can look into this further. It is unlikely that the application would have been declined without a satisfactory reason so once full details are sent to us we can look into this further. Thanks, John Shepherd
5/5
TrustpilotWe recently rented a property through…
We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!
1/5
TrustpilotThe Sutton Cold Field team namely Julie…
The Sutton Cold Field team namely Julie & Leah are shocking at customer service, with holding our deposit for no reason due to their inability provide us with a inventory of the property and accusing my partner of not handing a key when they have now "found"it as it was simply not handed in by their office team members. When you call they dont answer for a day and when you email there is no response either. I will definitely not recommend sending them any money as they are NOT trustworthy. Stay clear, I will not be sworn either, the manager of this branch is shocking!!!
Agent replied · 7 May 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point, however certain matters raised in this review are false and mis-leading. We are very keen to speak with you further on this, so please feel free to email our Property Management Director at chris.blick@johnshepherd.com.
5/5
TrustpilotGreat service!!
Quentin was a great help with finding and looking for a property. He emailed us quickly and responded to any questions or queries we had about the application process!ThanksFor all the help
Agent replied · 7 May 2024
Thank you for your feedback.
4/5
TrustpilotTreated with respect.
Most of my contact has been through Maisy. The requests I have made have been handled promptly. This is an ongoing business and must have got quite tiresome but Maisy always treated me with respect.
Agent replied · 6 November 2025
Thank you for your review of our services, they are greatly appreciated.
5/5
TrustpilotHappy First time landlord
As a first time landlord, Ailish was very knowledgable and explained the options clearly on our first meeting. The process was smooth and stress free and communication with Ailish & Rickie was great. Rickie was caring and approachable whenever I met him and both were always helpful and available when needed. They were able to meet my expectations which was great!
Agent replied · 7 May 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThe experience of buying somewhere…was amazing
The experience of buying somewhere strange semed daunting to me at first - but Natasha, Joseph and their manager, Gary were kind, informative and very helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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