John Shepherd Shirley reviews

★★★★★ 5/5

Google

I had a truly excellent experience working with Maisy Smith at John Shepherd. From start to finish, she was professional, knowledgeable, and incredibly attentive, always going the extra mile to ensure everything went smoothly. Her communication was prompt and clear, and she provided valuable guidance at every stage. Maisy’s friendly and proactive approach made the entire process effortless and enjoyable. I couldn’t recommend her more highly, a well-deserved five stars for outstanding service!

Nakul · 15 February 2026

★★★★★ 5/5

Trustpilot

Going the extra mile!

I am not a tenant or landlord, but a neighbour of a property let by John Shepherd. There was an issue with a piece of broken furniture in which could be heard in my property, creating an awful consistent noise. This had been a long standing issue in which the previous lettings agent did not consider part of their remit, and were quite unhelpful. When I heard the property was now managed by John Shepherd, I called and spoke to Caitlin, Property Manager. She was extremely helpful, sorted the issue within a week and kept in contact with me throughout. It is rare that we give positive feedback and I believe we are all judged on how things are managed when things go wrong, which is why I am leaving this review. Thanks for your help, much appreciated.

Em · 17 April 2024

★★★★★ 2/5

Google

Where do I start my property was not even ready so many more repairs that needed doing Me and my partner waited almost 4 months for this property sometimes we were left in the dark not knowing nothing Being told that I was getting calls back but never did! And now JS are asking for a deposit while I am in the property which is ridiculous to hear The property is overpriced and still to this day is not finished yet and I have been here for over a month Our advisor who looked after our case Left right at the end so we had to file for of our details and proof again all we have is a sorry, it is not good enough from their side, When I did call and go into JS most of staff were really friendly and helpful And understood our situation well

Anthony · 21 December 2025

★★★★★ 5/5

Trustpilot

Hi really easy and straight forward to…

Hi really easy and straight forward to deal with. Had me moved in really quickly is what i needed. Thanks Jordan and the team. Xxxxxx

Maxine · 14 February 2026

★★★★★ 5/5

Trustpilot

The staff is very friendly and helpful

The staff is very friendly and helpful, support you in every way. Our letting agent Jordan is very patient and supportive.

Lontonotts · 18 March 2026

★★★★★ 5/5

Trustpilot

Prompt support, explained everything in detail

As a first time buyer, the process seemed very tedious and overwhelming. However the agents (Madilynne and Natasha) made it easier by responding to the emails promptly and explaining the next steps at every step. They have been super helpful with something that is very exciting but also very anxiety-provoking!

HANAN · 3 August 2026

★★★★★ 5/5

Trustpilot

Jessica was so helpful throughout my…

Jessica was so helpful throughout my process.

Daisy · 27 June 2026

★★★★★ 5/5

Trustpilot

Maisy has been brilliant

Maisy has been brilliant, I had issues with my utility companies and she steered me in the right direction and made the process stress free

Mark · 8 February 2026

★★★★★ 5/5

Trustpilot

Outstanding service.

All the staff but especially Ellie were honest, thoughtful and kept me fully advised throughout my first experience of selling a property. Communication was prompt , returning my calls speedily, and chased up any queries I had. I would them again if I needed to and would highly recommend them to anyone selling a property.

June · 23 February 2026

★★★★★ 5/5

Trustpilot

Great company!

Everybody was so kind and understanding! Such a quick process! I can’t wait to move into my new home!

Tyler · 27 March 2026

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo was incredibly helpful

Kelvin Zakeyo was incredibly helpful, knowledgable and supportive throughout the whole process! Really happy with the service from him :)

Imogen · 17 March 2026

★★★★★ 5/5

Google

John Shepherd is a good agent. Mang thanks Charlotte to help us to rent the house successfully. We come from Hong Kong and no credit score in UK. Charlotte response us very quickly and help to negotiate with Landlord. We move in a good apartment and good environment right now. Thank you so much.

Vincent · 15 April 2025

★★★★★ 5/5

Trustpilot

Lara's a great property manager

I moved in recently and my property manager Lara Soarswhite has been really helpful. They were some things that needed to sorted out, and she has been understanding and quick to respond with solutions.

Umair · 14 November 2025

★★★★★ 5/5

Trustpilot

Catie was amazing

Catie was amazing, I had a great experience working with her.

Margaret · 22 May 2026

★★★★★ 4/5

Trustpilot

Great Service!

All the team from John Shepherd were big help from the start. Ellie and Natasha successfully reselling our property on short notice was massive. Natasha Watkins was especially methodical at the end of the process to make sure this crossed the line. Cannot thank them enough.

Jake · 28 April 2026

★★★★★ 5/5

Google

Caitlin was another to work with in letting out my apartment. Flexible and most helpful to achieve a good tenant. Many thanks for your help

John · 29 January 2026

★★★★★ 5/5

Google

Senka was extremely helpful and professional

Bilal · 24 June 2026

★★★★★ 5/5

Trustpilot

Catie was a ⭐️ star

Catie was a ⭐️ star.

Jemimah · 24 June 2026

★★★★★ 5/5

Trustpilot

Christina Tzemanaki from the compliance…

Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way. Kind Regards, Ruslana

Ruslana · 14 July 2026

★★★★★ 5/5

Trustpilot

Very responsive staff

Caitlin is very responsive and tried to make sure we have a smooth move-in. Much appreciated.

Chris · 2 April 2026

★★★★★ 5/5

Trustpilot

Tenill who works at the four oaks…

Tenill who works at the four oaks office has been amazing every time I have needed help and advice she's proven to be super helpful and efficient, always keen to speak with you. She is a credit to your team, many thanks for the help over the last month's especially. Cheers Mel Evason.

Melvyn · 23 June 2026

★★★★★ 5/5

Trustpilot

Many thanks to Aleemah

Many thanks to Aleemah, who helped me to resolve the issue of parking tickets and parking fob actively.

婕妤 · 16 March 2026

★★★★★ 5/5

Trustpilot

They are a very helpful branch

They are a very helpful branch, in particular the staff member named Faith was very friendly and polite and made the whole letting process straightforward and stress free

Leo · 17 December 2025

★★★★★ 1/5

Trustpilot

Appalling experience with John Shepherd

Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs.

Dominika · 3 March 2026