Every review we hold for the Shirley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAppalling experience with John Shepherd
Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs.
Dominika · 3 March 2026
Agent replied · 5 March 2026
Thank you for sharing your review with us however we are disappointed to hear about your experience and the distress caused. Please reach out to us directly so we can address your concerns and work towards a resolution.
★★★★★ 5/5
TrustpilotSophia was exceptional
Sophia has been exceptional,professional and very helpful in all events leading to my family occupying 29 Shepton crescent.
Mark · 11 March 2026
Agent replied · 17 March 2026
Thank you for sharing your experience. We are delighted to hear that Sophia provided professional and helpful support throughout your journey. If you have any further questions or need assistance, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotOur current property manager
Our current property manager, Reemi Yasmin, has been e real addition to the team. Previously I have had some managers taht have not communicated well, but Reemi always replies to my emails, explains situations clearly and succinctly and I feel she genuinely does want to help me as a landlord
D · 7 July 2026
Agent replied · 9 July 2026
Thank you for sharing your review with us. We are delighted to hear of your experience working with Reemi and we are so pleased to hear that she has gone above and beyond to support you. We appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
Trustpilot5* from Adam
I can't thank Adam Weaver at John Shepherd enough for the support he provided throughout my tenancy. From the very beginning, he was always friendly, professional, and approachable, making the whole experience straightforward and stress-free.
Kiki · 30 June 2026
★★★★★ 5/5
TrustpilotHighly recommend
they made the process very fast , was very good at keeping in contact within a couple of hours got everything we needed and was consistent with emails and checklists to make sure we was prepared to move , very happy with this company and would highly recommend .
Bobbie · 13 July 2026
Agent replied · 15 July 2026
Thank you for sharing your experience, Bobbie. We are delighted to hear that our team provided reliable guidance and was helpful in keeping you informed throughout the process. Your recommendation means a lot to us, and we appreciate your trust in us.
★★★★★ 5/5
TrustpilotGreat service!
Maisy has been brilliant, any queries myself and my partner had she answered straight away or found our for us promptly.
Laurence · 11 February 2026
Agent replied · 14 February 2026
Thank you for sharing your experience with us. We are thrilled to hear that Maisy was so helpful and communicative. We look forward to continuing to support you.
★★★★★ 1/5
TrustpilotAvoid John Shepherd at all cost!
If you looking at letting with John Shepherd I would seriously think twice! firstly it is really hard to get through, secondly the attitude on the receiving end is not friendly at all! The service is appalling and very disappointing. There is no compassion in the way things are and have been handled and dealt with. My shower broke on a Friday and I was assured someone would come out on the evening or Saturday morning. I have had to pay someone privately just to come out and take a look. John Shepard maintenance have then had the cheek to email me Monday PM after their lovely weekend to see if I can send further information re the shower. They just can’t get the basics right! My landlord is a brilliant person who has been very supportive and has now questioned why he has trusted his property in their hands. We have had nothing but trouble. They are keen to take the rent upfront but the assistant from them had been shocking. I would never recommend this letting agency to anyone. They have caused me nothing but stress. I have had to make alternative plans which has not only added extra costs but ruined my weekend. I am very disappointed feeling let down and disheartened. I hope they can understand how this has made me feel and other people who have been in this situation. My question is how would they feel and respond in my situation.
Majda · 19 May 2025
★★★★★ 5/5
TrustpilotCatie was very friendly and…
Catie was very friendly and knowledgeable about the property I viewed.
Akash · 30 April 2026
Agent replied · 11 May 2026
We are happy to hear of your wonderful experience with Catie at the viewing you had. Thank you so much for sharing your positive feedback.
★★★★★ 5/5
TrustpilotPositive Experience
A shout out to Ross who is awesome! He’s so responsive, fixes any issues super fast, really helpful, friendly, and professional. He’s a great partner to work with and a great ambassador for John Shepherd.
Rachel · 2 October 2025
Agent replied · 4 October 2025
Thank you for your review of our services Rachel, much appreciated! Your feedback has been shared with Ross!
★★★★★ 5/5
TrustpilotCatie made everything easy and simple…
Catie made everything easy and simple for us and really appreciate how helpful she was :)
Lewis · 19 March 2026
Agent replied · 21 March 2026
Thank you for sharing your experience, Lewis. We are glad Catie made everything straightforward and was so supportive. We appreciate your kind words and look forward to assisting you again.
★★★★★ 5/5
TrustpilotFantastic experience
Had a fantastic experience with John Shepherd. Maisy Smith was amazing. Always so helpful and extremely quick to respond to everything.
Customer · 4 February 2026
Agent replied · 6 February 2026
Thank you for taking the time to share such a lovely review with us, we are so pleased to hear. We will share your feedback with Maisy.
★★★★★ 1/5
GoogleAsked them to value our house, left a message with an agent for them to call back - never did. How can you trust theyll respond to enquiries on your property if they cant have the courtesy to callback to the sellers??
James · 23 August 2026
Agent replied · 24 August 2026
Thank you for sharing your experience with us James. We sincerely apologise for the lack of communication regarding your house valuation request. We pride ourselves on being professional and communicative, and we regret that we fell short in this instance. Please reach out to our Customer Success Manager at laura.heaven@johnshepherd.com with your details and the property in question. We are committed to providing reliable guidance and would love the opportunity to rebuild your trust in us. Thank you, and we look forward to hearing from you soon.
★★★★★ 5/5
TrustpilotCaitlin helped to make my move easy
Caitlin helped to make my move easy. I received gentle reminders about any actions I needed to take and Caitlin always responded promptly to my questions and queries. I received a great service, and want to thank Caitlin for making what should have been a very stressful situation, more manageable.
Jacqueline · 25 February 2026
★★★★★ 5/5
TrustpilotFantastic service
I have been working with both Lauren Foster and Alan Johnson whilst i have been in rented accommodation, they have been very helpful when necessary, the communication has been professional and affective, have supported both transition's into the property and also upon departure with guidance's that helped this run smoothly, i have been extremely happy with their service.
Donna · 28 April 2026
Agent replied · 11 May 2026
Thank you so much for taking the time to share our review and shout out our team members Alan and Lauren. We are so pleased that our team have been so helpful, with good service, communication and professionalism. If there is anything further we can support you with, please don't hesitate to get in touch. Thank you again.
★★★★★ 5/5
TrustpilotI just want to recognise Tracy
I just want to recognise Tracy. I’ve worked as a Contractor for Tracy for a long time now and her attitude towards John Shepherd, Contractors, Landlords and Tenants I’ve always found to be very fair. Getting a great balance to satisfy all parties
Simon · 12 August 2026
Agent replied · 14 August 2026
Thank you Simon for recognising Tracy. We love to hear that you have built such a great relationship with her and that we have been able to have a long term partnership with you. Thank you again and we look forward to continuing to work together.
★★★★★ 5/5
TrustpilotKelvin is a True Gent 👍
A young man from John Sheperd Estates called Kelvin Zakeyo was so helpful and kind over the phone. Such a lovely chap who really cares about the customer and goes out of his way to help that person . He has Amazing qualities which shine through . One of the nicest people ever. He is an absolute gem and asset to his profession . Couldn't ask for better .
Rachel · 29 August 2025
★★★★★ 5/5
TrustpilotTina is our property relationship…
Tina is our property relationship manager and from our early days Tina and the team have guided us through with any issues or help that we have needed.
Andrew · 21 November 2025
Agent replied · 25 November 2025
Thank you for your review of the service provided by Tina. It is lovely that the service received is of the standard we strive on providing to all customers! 😃
★★★★★ 5/5
TrustpilotGreat lettings team
From the viewing of the property to moving in to help with getting my deposit back. They have been great. Special thanks to Maisy and Charlotte, who have gone above and beyond.
Ben · 14 October 2025
Agent replied · 17 October 2025
Thank you for your review of the services received, this is much appreciated and has been shared with the team. All the best in your future home!
★★★★★ 5/5
TrustpilotA delightful experience
I worked with Kelvin for viewing and to secure the apartment and he was absolutely delightful. He made the process easy
Alimot · 21 January 2026
Agent replied · 24 January 2026
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin.
★★★★★ 5/5
TrustpilotFast and efficient
Kelvin Zakeyo was very helpful with securing our house; he was quick and efficient and answered all the questions we had.
Euan · 19 January 2026
Agent replied · 21 January 2026
Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin
★★★★★ 1/5
GoogleAs if a 3 bed 2 bathroom property on hillwood avenue, shirley is actually a 3 bedroom and 1 bathroom.
Unless they're counting the downstairs wc as a bathroom.
I guess they should either amend the rightmove listing or attach the correct floorplan.
Craig · 2 August 2026
Agent replied · 10 July 2026
Thank you for sharing your experience, Craig. We apologise for the confusion regarding the property listing. We will flag this with our team to ensure it is updated as soon as possible.
★★★★★ 5/5
TrustpilotEfficient work
Joe was a huge help when looking for houses and efficiently getting our details sorted to confirm the house we wanted, would definitely recommend
Lucy · 17 December 2025
Agent replied · 19 December 2025
Thank you for your kind review, we will pass this onto Joe
★★★★★ 5/5
GoogleMadiynee, Alan and the rest of the team were amazing. They helped every step, arranged additional viewings, made the paper work side of the move easy and stress free.
Can’t thank them enough.
Jake · 1 October 2026
Agent replied · 2 October 2026
Thank you Jake, for your wonderful feedback. We are thrilled to hear that Madi, Alan and our team provided helpful support and made the move stress free for you. We appreciate your recommendation and if you need anything else, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotWe’ve had a great experience with our…
We’ve had a great experience with our property manager Tina Margarets. She is very professional, responsive, and always quick to address any questions or maintenance requests. We would happy recommend her to anyone looking for a reliable and approachable property manager.
PLI · 7 August 2026
Agent replied · 11 August 2026
Thank you for taking the time to share your review and your kind words about Tina. We are delighted to hear that you found her professional and helpful and always quick to address any queries. We appreciate your recommendation and look forward to continuing to support you.
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