Every review we hold for the Shipley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolutely superb service from the initial valuation by Quinn who was very courteous and professional, to the end and completing on the sale. From agreeing the offer to leaving my keys on completing the sale, I was kept up to date promptly and professionally and special mention to Ella Marsden who is a credit to your company and the estate agency sector
Joseph · 16 April 2024
Agent replied · 11 November 2024
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleWe weren't really thinking about moving at all, but then saw "the" house that made us want to take the leap. After less than 2 weeks on the market, we had accepted an offer on our home in Shipley. We're now all settled in our new home, as are our buyers in our former home. What more can you ask for?
Giacomo · 17 December 2025
Agent replied · 14 January 2026
Thank you for your review! We are thrilled to have helped you find your dream home so quickly and smoothly. We hope you are enjoying your new home and wish you all the best in your new chapter. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy brother recently sold his house through WH Brown Shipley. From the outset when I met the valuer, I had a good impression and later when I had communication with the branch the advice was excellent. I received regular updates from the branch on how viewings were going, at one point I discussed reducing the asking price, however the agent reassured me we I should wait which then resulted in a successful sale. I am grateful to all the team at WH Brown Shipley - a highly recommended agent! Syed
Faz · 16 April 2025
Agent replied · 11 November 2024
Many thanks Faz for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely brilliant dealing with this Company and branch. Lovely, lovely people who really care. Jessica and Charlotte were so helpful and friendly. Thanks to you all for helping me 🫶 …
Alan · 9 April 2025
Agent replied · 19 May 2025
Thank you for your 5* review Alan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service from start to finish by Jessica. Correspondence with her was amazing throughout the whole process. Any issues that occurred were well communicated and resolved as quickly as possible. Would highly recommend using William H Brown to anyone in the future.
Christopher · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that Jessica provided excellent service and efficiently resolved any issues. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy wife and I recently purchased a house through W H Brown Shipley, and the entire experience could not have gone more smoothly. The staff was punctual, professional, and genuinely attentive to our needs. Every step of the process was handled with care, and any issues with the property were promptly addressed and resolved in a timely manner. We couldn’t be more satisfied with the service, and we sincerely commend the team for their excellent work."
Dieter · 16 April 2025
Agent replied · 24 December 2024
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad the pleasure of working with Sharaz my mortgage adviser. With us being first time buyers and not having any prior experience of sourcing a Mortgage, Sharaz provided excellent service and was extremely helpful and forthcoming throughout the process. He kept us informed every step of the way and managed to secure our mortgage. Would definitely recommend William H Brown and Sharaz. Will definitely be using again.
Ammar · 26 July 2025
Agent replied · 14 January 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI would definitely recommend Wm Brown estate agents in Shipley. They were quick to visit, take details and photos of my house and put them online. The staff were always friendly and helpful. My buyers' solicitors were not at all helpful, but Jessica stepped in, contacted them, and made a huge difference. Browns sold my house extremely quickly and were very efficient and professional in all their dealings with me
Jacqueline · 16 June 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad such a great experience, Ella and Jess were more than helpful and made the experience less stressful! Highly recommend to use William H Brown!
Georgia · 16 April 2025
Agent replied · 11 November 2024
Hi Georgia, thank you for sharing your positive experience with Ella and Jess at William H Brown Shipley! We are delighted to hear that they were able to make your experience less stressful. We appreciate your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely amazing service from Jess, Ella and the team. Went above and beyond for us. Would highly recommend using William H brown Shipley.
Matt · 16 April 2025
Agent replied · 11 November 2024
Many thanks for the great recommendation, 5* review and your kind words Matt. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GooglePoor service from Quinn Riley. Very amateurish in his approach and doesn’t bother to actually check recent sold prices on the government land registry site. I had to spoon feed him the information (that he should have already had), for him to quickly dismiss it. Not bothered about getting you a good price, just a quick sale do they get their commission.
Rafat · 25 July 2025
Agent replied · 23 September 2025
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent service all round. From start to finish everything was very professional and fast.
We were recommended an online auction to sell our parents house and the experience from approaching Browns, getting everything up and running online, lots of potential buyers and selling the house has been great.
The staff are brilliant at updating you on everything as it moves along and I would highly recommend.
Victoria · 22 May 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a first time buyer I must say we have been treated with incredible support and friendliness from all the team at William h brown. From Charlotte sorting out viewings to sharaz who has supported us will all our documents and been there when we have struggled.We would like to say a massive thank you
Kieran · 16 September 2025
Agent replied · 23 September 2025
"Thank you for choosing William h brown for your first home purchase! We are thrilled to hear about your positive experience with our team's support and friendliness. We always strive to make the process as smooth as possible and we are happy to have helped you along the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWH Brown have sold 2 properties for me in the past year. The valuations were spot on and I got the price I wanted. I was kept up to date through the whole process by the team. I could call them as many times as needed and they were always happy to help me. They gave good honest advise which I took on board and followed, I trusted them completely. I had an offer in the first week and the sale completed in three months with Xmas inbetween. Thank you all especially Martin Warburton you are a star !!
Deanna · 13 November 2019
Agent replied · 11 November 2024
Hello, thank you so much for taking the time to provide our Shipley team with a 5-star review.
We are so happy to hear Martin and the team helped you with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleThe team at Shipley were brilliant, so friendly and excellent service. Worked really hard for us and the seller. Jess was leading our purchase and she was fabulous from start to finish, always made herself available for calls and questions. Thanks so much!
Lydia · 16 April 2024
Agent replied · 11 November 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter another local agent was unable to sell the property successfully we swapped to WHB. Great decision. Although their fees are higher they found us buyers and saw the sale through to completion. Jess was great, really engaged and on it …
Vicki · 16 April 2024
Agent replied · 11 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe purchased our current home through William H Brown in Shipley, completing last month. Despite several issues throughout the transaction, the team at Shipley were very helpful throughout and Jess in particular worked very hard to deal with any hold-ups and provide reassurance that things were still moving forward. She also helped deal with some last-minute issues on the day of completion itself.
Whilst we are not planning to move again, we were very grateful for Jess' assistance and have a very favourable view of them based on our experience.
David · 12 November 2023
★★★★★ 5/5
GoogleRecently dealt with Ella & Shannon, professional and a pleasure to deal with. Thank you both!
Waseem · 16 April 2025
Agent replied · 11 November 2024
Dear Waseem, thank you for your kind words about Ella and Shannon. We are delighted to hear that they provided you with a professional and pleasant experience. If you need any further assistance, please do not hesitate to contact us. Thank you for choosing William H Brown Estate Agents Shipley.
★★★★★ 5/5
GoogleGreat to deal with! Charlotte was especially helpful would definitely recommend. Thanks for all your help
Dee · 16 April 2025
Agent replied · 16 April 2026
Thank you Dee for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleMy experience with W.H. Brown Shipley was in general a good one. However I would not use a solicitor recommended by them and instead use a local one with a good track record. The staff at the Shipley branch were always polite and professional and kept me informed at each stage the process.
The reason I have not given a five star rating as I have said is a very poor experience with a solicitor recommended by them.
Martyn · 12 November 2023
★★★★★ 5/5
GoogleJames and the team at Shipley were really helpful and amazing. I’m a first time buyer and James sorted everything out for me and my family. Will definitely be going to James in the future.
Murad · 16 April 2024
Agent replied · 11 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan’t fault the whole team, they were brilliant from start to finish and supported me with the quick sale we needed after we saw our dream home. They always went over and above and were there for the sticky bits - linking to solicitors etc.
Would highly recommend 😊
Mandy · 25 July 2025
Agent replied · 23 September 2025
Thank you for your kind words! We are thrilled to hear that our team provided you with a smooth and efficient experience. Our goal is to always go above and beyond for our clients, and we are even more delighted that we were able to help you secure your dream home. We appreciate your recommendation and look forward to working with you again in the future. 😊
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleStaff pleasant and polite. Always kept informed of any changes throughout the buying process. Jess always happy to help and supportive.
Kelly · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, we are thrilled to hear that our staff's pleasant and polite service, coupled with Jess' helpfulness and support, made for an enjoyable buying experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience as a first time buyer with William h brown in Shipley, particularly with Aliyah. Extremely helpful and responsive, she made the whole process go smoothly. Thank you!
Sarah · 15 December 2025
Agent replied · 14 January 2026
Thank you for the wonderful review! We are so glad that you had a great first-time buying experience with us, especially with Aliyah's help. We strive to make the process as smooth as possible for our clients. Best wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
