William H Brown reviews

★★★★★ 5/5

Google

I would like to express my sincere appreciation to Jess and the entire team for their exceptional service throughout my property journey. Their kind, warm, and reassuring approach made the whole process…from the early stages right through to completion…smooth and stress-free. Jess in particular was always friendly, supportive, and quick to put me at ease, keeping me informed at every step and ensuring I felt confident about the outcome. The handover of the keys was handled with the same positive energy and professionalism, making it a genuinely enjoyable moment. Thank you to Jess and the whole team for your dedication, warmth, and outstanding customer care. Highly recommended. Cuthbert G.

Tee · 26 March 2026

★★★★★ 5/5

Google

I had a great experience purchasing my property through William H Brown. The whole process took around a year from start to completion, and the team at the Shipley branch were consistently helpful and supportive throughout. A special thank you to Jessica Austin and the team for their professionalism and patience during the process. I work night shifts, so I asked for communication to be done mainly by email, and they were always very accommodating and respectful of that, which made the whole process much easier for me. Jessica was always responsive, helpful, and kept things moving where possible. Buying a property can be stressful, but the support from the team made a big difference. I really appreciate all the help over the past year and would happily recommend William H Brown to anyone looking to buy or sell a property.

Waqas · 16 March 2026

★★★★★ 5/5

Google

I just wanted to say a huge thank you to Jessica at William H Brown. She was absolutely amazing from start to finish. Jessica was professional, approachable, and always kept me informed every step of the way. Nothing was ever too much trouble, and she made what can be a stressful process feel smooth and straightforward. Her communication was excellent, she was always quick to respond, and she genuinely cared about getting the best outcome. I truly can’t recommend her enough, a real credit to the team at William H Brown!

Mehmona · 16 March 2026

★★★★★ 5/5

Google

William H Brown has been brilliant. I used them for a house purchase & their mortgage advisor, namely Sheraz Duty is amazing. He is fast, efficient, always available to talk to if you have a query, explains everything in detail & works hard to meet your needs. Sheraz goes a step further to assist you.I would recommend Sheraz to anyone who has a mortgage need. The best part is that you can choose lifetime membership with them so they can get you the best package & rates when your current rate or term comes to an end. Sheraz does all the hard work. I would highly recommend Sheraz at William H Brown Shipley for financial advice

Shaida · 16 February 2026

★★★★★ 5/5

Google

I can not praise Jess enough for all her help with the purchase of my house. From the initial enquiry to going through to completion, Jess has been nothing but helpful, even though there was unexpected delays I was kept informed every step of the way. I can not thank you enough for your help and can’t wait to move in :)

Danielle · 26 March 2026

★★★★★ 5/5

Google

Excellent experience using Sharaz for my mortgage needs, after several bumps in the road Sharaz managed to secure the finance we required and we can now start working on making our dream home. Sharaz is very personable, knowledgable and is always happy to help which i believe is very important when dealing with your mortgage as it can be daunting for many. 5*

Matt · 16 February 2026

★★★★★ 5/5

Google

Excellent service all round. Jess is an absolute pleasure to deal with. As a first time buyer I didn’t have a clue what I was doing and often found the process very overwhelming, but Jess ensured good communication throughout to ensure I understood what was happening and quickly dealt with any issues that came up to ensure a smooth sale. I would have no hesitation in recommending the team at William H Brown for anyone looking to buy/sell a property.

Stacey · 25 July 2025

★★★★★ 5/5

Google

I had a great experience buying a house through William H Brown, and I’d especially like to thank Jessica for all her help throughout the process. She was friendly, professional, and always quick to respond to any questions I had. Jessica kept me updated every step of the way and made what can be a stressful experience feel much more manageable. Her support and guidance were genuinely appreciated, I couldn’t have asked for better service. Highly recommended!

Anisa · 25 July 2025

★★★★★ 5/5

Google

I recently chose William H Brown to help me with my house purchase. Sharaz id the mortgage consultant and he is amazing. He guided me through every aspect of my application with incredible detail and patience for the hundreds of questions I had. Thank you Sharaz, I really appreciate it.

Andrew · 2 April 2026

★★★★★ 5/5

Google

Jess, Ella and the team have been great whilst we bought 1 property and sold 2 with them. Everyone in the office are so helpful and professional, really helped us through some stressful times. They treat you with kindness, I can’t recommend them enough.

G · 9 April 2026

★★★★★ 5/5

Google

I have had a very stressful time with the many set backs of the new build being built and ready, but I want to say a big thank you to Jessica and William H Brown for all the help, updates and kindness

Clare · 26 March 2026

★★★★★ 5/5

Google

Outstanding service by Charlotte and her team, always at the end of a phone call, no airs and graces, just a natural down-to-earth team of people. I would certainly recommend this estate agent; they are a very committed bunch of people, especially Charlotte. Thank you so much for everythig you did over the last six months.

Tahira · 17 September 2025

★★★★★ 5/5

Google

Great experience with using these to buy my first home, made a very stressful experience quite simple. Very good at keeping you up to date - especially Jessica. Thank you guys!

Ash · 2 April 2026

★★★★★ 5/5

Google

Jess and the team have been so efficient and supportive throughout the process. From a speculative viewing that turned into the home we wanted, they got my house on the market within 2 days which got viewings really quickly that turned into a sale and now we are on track to be moving in a few months. Such a pleasant and friendly team as well. Rich

Richard · 16 April 2025

★★★★★ 5/5

Google

Recently I sold my property with Shipley office , All the staff I dealt with were friendly and approachable , Jessica and all the team provided great service through the entire process of selling our house ,particucularly from Ella was was professional throughtout . I highley recomended William H Brown ,Shipley Branch who wants to sell our buy the property

Iftikhar · 16 April 2025

★★★★★ 5/5

Google

WH Brown was very supportive throughout the house process. I could not have done it without them. Ella was a joy to work with, who delivered excellent customer service via phone and email. Thank you to all at WH Brown for all your help and kindness. I recommend them if anyone is going to start a house move.

Dudey · 16 April 2025

★★★★★ 5/5

Google

A big Thank You to Jessica for her help with purchasing the house. Very good communication. Lots of helpful advice. Highly recommended. Best regards.

Mattiman · 16 March 2026

★★★★★ 5/5

Google

The team were amazing during a very stressful few months whilst selling/buying. Jess and the team were outstanding, reassured me every step of the way, responded to emails and phone calls and nothing was ever too much. I appreciate the patience and kindness I was showed during the last few months. Thanks a lot. Naz

Na · 19 April 2025

★★★★★ 1/5

Google

Lady that answered the phone was very rude! Think she woke up from the wrong side of the bed. There is a way to say things, definitely needs to work on her customer service skills or may be she needs to change her profession due to her not being able to communicate politely/effectively. Appalling.

Ayisha · 16 April 2025

★★★★★ 5/5

Google

I’d like to this opportunity to thank Jess Austin at @williamh.brown Limited Shipley for her amazing customer service and care throughout the whole process, as a first time buyer it can be overwhelming but with her on going care it was a smooth process! Thank you Jess Austin 🙏

Adnan · 16 April 2025

★★★★★ 4/5

Google

We had been looking for a bungalow for some time through different estate agents and, luckily, we found the perfect one sold by William H Brown. Aliyah became our main agent helping us through the process by answering many questions and guiding us throughout. She was professional and polite, as well as bubbly and excited for us. All the staff at Shipley helped in their own way and encouraged us with differing points. We would wholeheartedly recommend this agency at any time. Thank you all.

Anne · 16 September 2025

★★★★★ 5/5

Google

WH Brown in Shipley, and Charlotte in particular have handled the sale of my house smoothly, quickly and been great at communicating each step , with regular updates and advice . Charlotte has made what potentially can be a stressful time , so much more pleasant than I anticipated. Happy to say I am now in my new place and unpacking !! Thanks to the Shipley team !

Cathie · 15 November 2025

★★★★★ 1/5

Google

The absolute worst most unprofessional team. Went to buy my first home - a repossession that was being sold via William H brown Shipley team. I was as much as guaranteed that due to the offer I put forward and how close it was to asking price the bank wouldn’t go with a counter offer unless it was miles above. The day before I’m due to go into branch to sign paperwork for my mortgage - they call me saying an offer has been put in and I’ve lost the bid. Fair enough, these things happen. However the offer came through their sister company Holroyds. Holroyds put my original offer live immediately- in fact it was live even before I got the notification it was accepted! However they refused to put the counter offer live that had outbid me, and William H Brown refused to tell me what this was. I put an offer in for my absolute max - so high in fact the mortgage broker at William H Brown told me only one lender was willing to offer me a mortgage. It felt pressuring and like underhand tactics to see how high I would go. I took a few days to debate before going to sign the mortgage agreement and in that time I realised how much I didn’t trust the business ethics of William H Brown. Sharaz’s fees as a mortgage broker are ridiculous. £700 PLUS £99 admin fee - absolutely laughable. I got my initial quote from him on a zoom call for what a solicitor would cost on top of this. He quoted me almost £4000 with the reasoning for the high price being ‘leaseholds are expensive for the searches.’ Fair enough I thought as I have no experience here. And he PROMISED me this was the final price and there would be no hidden costs. Upon our second call, these fees miraculously came down to £2600 - almost like he forgot he added over a grand commission for himself in my original quote. I asked for a breakdown to compare over email, and I get a THIRD quote now for £3200 as he had ‘made a mistake’ on the second breakdown and suddenly found an additional £600 to put inside the quote for stamp duty (something as a first time buyer I didn’t have to pay on the price of the property!) and fees he couldn’t explain what they covered once I asked for an explanation on them. In the space of a week the price had fluctuated 3 times and I was now told that it was NOT a fixed final price and there could be costs not factored in arise down the line. Safe to say before a penny was handed over, I lost complete faith with them as an estate agency and their capability to do their jobs. Ridiculously inflated fees for below training standards and downright manipulation. To this day an offer is not live via William H Brown or Holroyds - something I was assured was legal practice for a repossession property. The only offers that ever went live were my original offer and my second higher offer. The property is still on the market. They favour cash buying landlords to keep the properties on their own portfolios as rentals and I have had this confirmed by many others who have had similar experiences with William H Brown. Avoid ever dealing with them especially as a first time buyer or a repossession property

Anna · 16 July 2025

★★★★★ 5/5

Google

The team have been brilliant in guiding us through out first time purchase. Charlotte in particular who was our main contact through the process was prompt with replies to our enquiries and couldn't do enough. Made everything so much easier having an experienced agent who is dedicated to her role. Thank you and keep being amazing!

Zaheem · 16 February 2026