Robert Watts Shelf reviews

★★★★★ 5/5

Google

Amazing team. Switched to RJ after I lost a buyer and the team went all out to get me back on the market, with some decent viewings/offers. Now buying through them as well, as these guys have been super helpful with obtaining information about the house/area I was interested in. The team are genuinely enthusiastic about their jobs and take a personal interest in their clients requirements. I know they will be with me every step of the way, until I finally walk through my new front door!

Paula · 11 August 2022

★★★★★ 5/5

Google

Had f2f contact with Alex and Luke, who showed me around a few homes, as well as phone/email contact with others at the Bassett branch. I always felt that the team, be it in person or via comms, were showing me the homes, rather than pushing a sale, which instantly made me feel more at ease and that I could be open about my thoughts regarding the properties. Highly recommended the whole team at RJ in Bassett to anyone either selling or buying. You'll be in good hands.

Jan · 11 August 2022

★★★★★ 5/5

Google

We bought our cottage in Bradenstoke Nikki introduced us to the property even tho we didn't request to view it, excellent Estate Agency! Chelsea was brilliant at keeping us posted regarding the progressing. Great Company with great staff would definately recommend. Thank you.

M · 11 August 2019

★★★★★ 5/5

Google

Alex, Luke and Daisy helped us find our forever home. They were always at the end of the phone to help if needed, and they would always welcome you in to the office. Nothing was ever too much trouble. We would definitely recommend.

Faye · 11 August 2024

★★★★★ 5/5

Google

Excellent proactive communication. All team members very responsive and pleasant to deal with.

Sheila · 11 August 2025

★★★★★ 1/5

Google

Visited for a valuation on Saturday, came, visited and said would get back to us by Monday. Not heard anything by Tuesday, chased them and assured they would get back to us. Nothing again by Thursday, so chased again and once again assured they would get back to us.... Nothing! Funnily enough our email address is correct with them because we got spammed with houses from all over Swindon, but hadn't actually given them any preferences or indeed permission to mail us marketing details! Given up chasing them as I dread to think how prospective buyers may be ignored.

Trainrace · 11 August 2020

★★★★★ 5/5

Google

I cannot fault the service we recieved. From Daisy showing us around to the communication throughout the process and then the fizzy and candles when we collected the keys. Absolutely worth a 5 star review. Thankyou so much. Patsy

Patsy · 11 August 2024

★★★★★ 5/5

Google

Great team really helpfull would highly recommend.

George · 11 August 2025

★★★★★ 5/5

Google

We had an excellent experience with our agent Luke, he is very professional and responsive. He helped me while putting offer and made the whole experience stress free. Thanks a lot to Luke

Dr · 11 August 2024

★★★★★ 5/5

Google

5/5 for Luke Humphries. Expert and professional and able to get my queries answered within a timely manner. While being shown around a property he was able to answer all questions and had good all around knowledge of the place I was viewing. Keep up the good work!

Ash · 11 August 2023

★★★★★ 3/5

Google

The sales team are very helpful, but once the sale is progressing is when the problems start. The trust broke down very quickly. Lack of information. We were told things were fine when it was obvious there were problems. I know it's a complicated process, but honesty and clarity would have made the whole thing much less stressful.

Sam · 11 August 2022

★★★★★ 4/5

Google

Initial contact was great, discussed if the property would meet my needs. Appointment arranged for a viewing. The viewing felt a little bit rushed. Negotiations over offer went smoothly.

Karen · 11 August 2024

★★★★★ 5/5

Google

Very professional service regarding the letting of my property. Autumn kept me informed all the way through the process! Thank you

Guy · 3 May 2020

★★★★★ 5/5

Google

Daisy is a absolute credit to the team.

Hannah · 11 August 2022

★★★★★ 5/5

Google

I have dealt with Graham many times, very helpful. Good service. Will use againPositiveProfessionalism

Gareth · 24 August 2021

★★★★★ 5/5

Google

I have dealt with Graham many times, very helpful. Good service. Will use again

Gareth · 15 April 2021

★★★★★ 1/5

Google

Wanted to charge £100 just to value the house! Hanging the charges in nice and early! why use them when others will do it for free?

Helen · 2 May 2024

★★★★★ 5/5

Google

Luke Humphries has gone above and beyond to help me with finding a house, he’s been the most helpful estate agent out of all I have dealt with over the last couple of months. Thank you for all your help Luke.

Hanna · 11 August 2022

★★★★★ 1/5

Google

My ex partner and I were i interested in a property to rent. HOME FARM CLOSE. We looked round it on Saturday. We loved it. As im starting my own Law Firm my partner and I agreed it was sensible for him to get it alone. I need time alone to get my business up and running. On Saturday my partner dropped off his ID and completed application form and was told to come back on Monday with his bank details. He was told there were two further applications. My partner then received a call from Amy at Bennett & Kaye to ask who would be living there. He advised him and possibly myself. She said we therefore needed to pay two admin fees as two credit cheques were required. I do credit checks for my business. It costs £3!!!! We were asked to pay £175!!!!! This practice has to stop. I am going to report you to the Financial Ombudsman. On Monday my partner arrived at the office at 4.30pm to be advised there were now two applicants and it was up to the landlord to choose. My partner has the deposit and rent waiting and can move in ASAP. SHE TOLD HIM SHE WOULD RING THE LANDLORD BUT WAS UNABLE TO CONTACT HIM OR HER. My partner was told to ring this morning. He was told sorry. THE LANDLORD WANTED A COUPLE NOT A SINGLE MAN!!!!! AVOID THIS ESTATE AGENT! My partner is employed full time. My partner is an afluent indian man. A self made entrepreneur. YOUR LOSS!!!!

Mary · 16 September 2019

★★★★★ 5/5

Google

Less that 8 hours from the point of calling Luke to arrange a viewing to having an offer accepted. Incredible efficiency and amazing communication have made this whole process much less stressful that usual!

Steff · 11 August 2022

★★★★★ 5/5

Google

A great company who are so proactive in finding you a property that is A*. Luke Humphries has certainly looked after us, been great to work with and helped us secure a purchase.

Jennifer · 11 August 2022

★★★★★ 5/5

Google

In October 2018 I contacted all agents in Royal Wootton Bassett. Guess who rang me in less than 24 hours? Guess who kept asking me how we were doing with the search every week, although they did not have what we wanted? Guess who kept …

Ekaterina · 11 August 2019

★★★★★ 5/5

Google

Cameron Pigeon managed my sale . He was very professional and nothing was too much trouble. He was always available to answer and address any concerns I had and was very knowledgeable. I always got the impression that he enjoyed his job …

Sue · 11 August 2020

★★★★★ 5/5

Google

Very pleasant, professional always keeping you up to date they go above and beyond. I would highly recommend them to any one looking to buy or sell there house.

Geoff · 11 August 2022