5/5
GoogleFirst class service from Luke. Very prompt and had things complete in no time. Highly recommended.
Agent replied · 11 August 2026
Thank you for the 5 star review Stephen
Trusted Agent profile · Shelf
Verified
Robert Watts Shelf reviews
★★★★★
111 reviews across 1 platform
1-3 Carr House Road, Shelf, HX3 7QY
Robert Watts's office in Shelf, at 1-3 Carr House Road, is rated 4.4 out of 5 across 111 reviews on 1 platform, including 111 Google reviews rated 4.4.
Reviews
Every review we hold for the Shelf office, from every platform, shown as written. First names only.
Google5/5
GoogleFantastic estate agent, as buyers from outside the area they took the time to line up back to back viewings, maximising our limited time. The agents were very professional, knowledgeable and friendly. Emma conducted the viewings and we …
Agent replied · 11 August 2026
So pleased you had such a great experience with us Louise. Thanks for the review!
1/5
GoogleBooked an appointment they never turned up.If I could give a minus I would.
Agent replied · 23 June 2023
We are ever so sorry but this appointment is not in our diary as explained on the telephone when you called. We did endeavour to put another appointment in the diary but you refused. I am sorry we couldn't help at this time.
5/5
GoogleWith an angel like chelsea you will not find a more reliable helpful and hardworking estate agents. We could not of asked anymore from them and they weren't even representing us!!!!
Agent replied · 11 August 2026
Lovely 5 star review, thanks Mark! I will ensure this gets passed back to Chelsea
5/5
GoogleDealing with Nikki is a pleasure. Good service all round.
5/5
GoogleProfesional and friendly team, very capable but still very aprochable.
Agent replied · 11 August 2026
Thank you for the 5 star review Peter!
1/5
GoogleExtremely dissatisfied totally unprofessional why go there when there are so many good capable estate agents.
Agent replied · 23 June 2023
Hi, Robin. We take these matters very seriously and are passionate about providing a superb customer experience. Unfortunately, we have no record or recollection of any customer experience fitting this account. If you were a client of ours, we would like to investigate this issue further, please contact Kira Powell immediately at kira@bennettakaye.co.uk so that we can resolve this issue.
1/5
GoogleExtremely bad experience. Made us homeless due to their incompetency in communication and property management.
Agent replied · 23 June 2023
Hi, Holly. We take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, please contact Kira Powell immediately at kira@bennettakaye.co.uk so that we can resolve this issue immediately.
5/5
GoogleVery conscientious and always ready to help.
Agent replied · 11 August 2026
Thank you for the review Tiffany
5/5
GoogleWednesday evening dancing great fun.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic to deal with, professional, friendly and fast.
5/5
GoogleRating only, no written review.
5/5
GoogleJust completed on a purchase, well communicated and continually supported me during the process, 100% thanks!
5/5
GoogleVery smooth efficacious operation provided by Alex, Nikki and Olivia in the RWB office.
5/5
GoogleSuperb Estate and Letting Agents. Providing amazing customer service for their clients.
5/5
GoogleDeals swiftly with events through their reporting system, friendly staff.
4/5
GoogleHelpful polite staff.
5/5
GoogleRating only, no written review.
Agent replied · 11 August 2026
Thanks for the 5 stars Sara!
2/5
GoogleRating only, no written review.
Agent replied · 11 August 2026
We are sorry to hear your experience was not a 5 star experience. We would love to know how we could have improved this for you. Please feel free to email any comments to alexbrown@richardjames.uk
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 11 August 2026
Thanks for the 5 star review James
4/5
GoogleRating only, no written review.
Agent replied · 23 June 2023
Thanks so much for sharing your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
