Shefflets reviews

★★★★★ 5/5

Google

Head and shoulders the best estate agency we've dealt with as tenants in more than a decade in the UK. Courteous, attentive, thorough, and extremely responsive -- I once raised a query and received an immediate reply from Nikki at 9.30pm of a weekend! The Fixflo online tool is great (if a bit addictive at the beginning!) and simple to use whenever there are issues in the flat. Communication was great throughout our rental. Totally recommend.PositiveResponsiveness, Quality, Professionalism, Value

Andrea · 26 August 2022

★★★★★ 5/5

Google

We have dealt with both Shefflets and Sheffsales, the former in 2019 when we were looking for a place to rent in Sheffield, and the latter in 2021 when our landlord sold the house were renting through them, and we also chose to sell a property we owned through them. On all occasions they were great to work with: friendly, understanding, flexible, helpful, full of good advice, and sympathetic when (through no fault of theirs) things didn’t go quite the way we were hoping. Their realism is a strength, as is their detailed local knowledge and the small size of their (very dedicated) team, which made communication easy. We definitely recommend them and would certainly use them again if we needed to rent or sell.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 17 June 2022

★★★★★ 4/5

Google

As a landlord I have used Shefflets to let and mange my property for a number of years. I have found them to very strong and professional in terms of securing and documenting lettings in a timely manner. In terms of property management we had a series of discussions at the outset to establish our respective requirements and expecations; since then I have found them to be speedy and responsive in reacting to tenant issues, and seeking my authority to necessary expenditure. I want my tenants to receive good customer service from Shefflets, as I want my good tenants to stay for the long term - this strategy has proved successful, with Shefflets playing its part.

Jamie · 17 June 2022

★★★★★ 5/5

Google

Shefflets have managed my property since 2010 during which time it has been continuously let with minimal void times between tenancies. All legal and letting processes are done properly and by the book including: Referencing; Deposit Protection; Inventory; end of tenancy checkouts and as a result I have never had a problem with a tenancy. All of the team at Shefflets are friendly, knowledgeable and helpful. In summary (and I am not easy to please) these guys are the Rolls Royce of Letting Agencies, they set the standards that others should aspire to!

Trevor · 17 June 2022

★★★★★ 5/5

Google

We have recently purchased our first home through SheffLets & Sales and cannot believe the amount of support we received from Lynsey. She was so helpful and prompt at communicating with us during every stage. We cannot thank her enough as this really took the pressure off us on countless occasions throughout the process, especially with being first time buyers. Highly recommend!!

Kirsten · 19 December 2023

★★★★★ 5/5

Google

Professional, efficient and friendly service from the Shefflets team and Lynsey. Would highly recommend. Our queries were addressed really quickly to make the move smooth and stress free. Would recommend.

Anthea · 16 April 2025

★★★★★ 5/5

Google

Shefflets have been brilliant managing our tenancy. They respond very quickly, are always polite and helpful over email and phone. Every query has been resolved ASAP. Highly recommend!

Phoebe · 16 April 2025

★★★★★ 5/5

Yell

Best letting agent

I have been in renting for almost ten years in different cities through different agents, and I would say Shefflets is the best. They manage the property well, act promptly if you have an maintenance issue, and always communicate and respect the tenant when they need to come in for an inspection. Every staff is nice, helpful, and professional, particularly Hope and Olivia. 100% recommend!!!!

ZD-3 · 22 July 2021

★★★★★ 5/5

Google

I can say I'm I'm extremely happy with the help response in communication and the speed of how quick they deal with things.. I enquired in regards a property I has seen and although viewing of the property was already underway the member of staff (hope) made the time and effort and went the extra mile to fit me in to view the property While at the viewing I was very impressed with the knowledge she had regards the property no matter what questions I had !! The next morning I was sent a follow up email from hope in regards the property and I had a few outstanding questions i had not asked and the speed of the response was brilliant and even more impressive was how fast hope worked to get me this property as I would say with in about 2 or so hours of saying I would like to apply for it hope had gone an extra mile or two to make this possible and all paperwork and check was complete just as fast as I was sending them and even kept my self informed the progress and consent communication. And a day later I was accept and and contract was signed and moving date agreed. Even after my move in date they have kept in contact to see how things are going and offer continued support and advice. I could not thank staff enough for the service they have provided..and recommend themPositiveResponsiveness, Professionalism

Lee · 26 August 2021

★★★★★ 5/5

Google

I have been using Shefflets for over a decade and am delighted with the service they provide. We have houses that serve different demographic groups, and they do well across the board. They respond immediately to any communication I have with them, and each person in the office seems to know exactly where we are up to in regards to the letting process. (how do you do that Shefflets :) They are also good with advice and together we come up with plans that best attract the right customer to the right house. This changes with each year and the different scenarios that come about. They are also helpful and efficient with gentle reminders when properties need attention/certification etc. Their records of the properties are kept better than my own! I recommend them highly. Lisa CribleyPositiveResponsiveness, Quality, Professionalism, Value

Alison · 26 August 2021

★★★★★ 5/5

Google

For 10 years I rented my property through Shefflets and cannot speak highly enough of the service that they provided. As a first-time landlord, their support was invaluable and their efforts to maintain communications and to secure tenants each year were tireless. It was a simple decision to look to Shefflets when the time came to sell the property and they again exceeded even my expectations, navigating the challenges posed by the COVID pandemic. Thank you so much, Shefflets, for being the most reliable part of the past decade!!PositiveQuality, Professionalism, Value

Oliver · 26 August 2021

★★★★★ 5/5

Google

As a first time landlord back in 2013, I have now used Shefflets for 7 years and feel that I have an excellent working relationship with them. Their advice has been very useful and their communication has always been responsive and courteous. Their service has always been very good and importantly, in rare cases of minor problems, it is dealt with quickly and properly. Note that I have always used their fully managed policy which means that they always deal with the tenant, sorting out any issues at the property and collecting rental payments, for a percentage of the rent. This may not be best for all landlords but it works very well for me. In particular, they have a large number of trade people to call upon for just about any eventuality which means that any issues reported by the tenant are dealt with quickly and properly. Something I felt I couldn't do myself and consider very important with regards to providing a decent service for the tenants. They have also dealt with the transfer of utility bills and council tax etc on newly rented properties which is a great hassle saver. Overall, I would recommend Shefflets for both first time and established landlords.PositiveResponsiveness, Professionalism

Mark · 26 August 2021

★★★★★ 5/5

Google

As a foreigner who has been in rent in the UK in the last ten years, lived in a number of cities, has been with various agents and has been with Shefflets for more than three years, I would say they are undoubtedly the best. Everyone there is nice, professional, efficient and supportive. Most importantly, they manage the property well, never give you any hassles on inspection or fees, and always act promptly when you need them. I am about to start another new tenancy with them and can’t wait for it. Highly recommend!!!!PositiveResponsiveness, Quality, Professionalism, Value

Z · 26 August 2021

★★★★★ 5/5

Google

Since using Shefflets I have had a very good service. Staff are very professional & quick to respond to any queries. Would absolutely recommend them to anyone

Katherine · 16 April 2025

★★★★★ 5/5

Google

This is a real estate company that managed the house I lived in from 2014 to 2020. Not only was the landlord good, but this company was very good at managing things, so even if the furniture or appliances originally installed in the house broke down, they were able to easily contact me and take action quickly, which was very convenient. When I left the house, I was nervous because I remember a long fight with other real estate companies over deposits, etc., but they handled it reasonably and neatly, so I was satisfied until the end.PositiveResponsiveness, Quality, Professionalism, Value

ES · 17 June 2021

★★★★★ 5/5

Google

The team at Shefflets were extremely professional and helpful and made moving into a new place as smooth as it could go! Thank you :)

Benedict · 16 April 2025

★★★★★ 5/5

Google

Shefflets has been a very professional agency. I first let and then sold a house with them and their service has been extremely good during all the 6 years. I really appreciate all the work that was done and particularly the support offered at time of decisions. Renters and buyer seem also to have been happy. I recommend them.

Andrea · 21 August 2023

★★★★★ 5/5

Google

This is by far the best letting agency I have every been with. I have been a tenant in one of their houses for two years now and have never had a bad experience. The whole team is lovely and are always happy to help, they couldn’t do more for you. I would highly recommend renting from shefflets.

Emily · 21 August 2023

★★★★★ 5/5

Google

I have been using Shefflets for over 5 years to let my property and I have been consistently impressed with their combination of friendliness and professionalism. As well as being a satisfied client myself I have also heard nothing but praise for them from the trades people they work in partnership with. The whole team are great and I look forward to continuing to work with them in the future. Thanks Shefflets for all your hardworking.PositiveResponsiveness

Jennifer · 26 August 2021

★★★★★ 1/5

Google

Prospective tenants should be aware that this company will routinely deduct money from the deposit once the tenancy has come to an end

Richard · 16 April 2025

★★★★★ 5/5

Google

Great Sheffield letting agent with unrivalled local knowledge. Friendly & approachable & also very professional and always willing to go the extra mile.

Cathy · 16 April 2025

★★★★★ 1/5

Google

It's been a month now that our shower has been broken. It's freezing cold and we have had very little contact from Shefflets regarding this. This has been an on-going issue with our boiler ever since we moved in and it has never properly been fixed. Not to mention the fact that the walls are peeling, the house was in a complete mess when we moved in. We have been very polite and have put up with this for over a year now but it is not acceptable and I am very disappointed and upset by the stress, lack of apology and general lack of interest from Shefflets to fix these problems. What do we pay you for?

Liana · 17 June 2020

★★★★★ 1/5

Google

MY ONLY TOILET DIDN'T WORK FOR 6 WEEKS! DISGUSTING! Avoid at all cost. Shefflets were useless whilst I was renting with them and I will never rent with them again. They are aggressive when you have a complaint or a repair to report. Even when you have reported a repair through their website nothing is done and you are left to chase things up again and again. I asked them to fix my gate and the mold in my flat for over a year and guess what, nothing happened. I was made to feel like I was in the wrong. My flat mate left the property before I did and he had no end of problems getting his deposit back from them. All in all, they're aggressive and will do nothing to help you if you have a problem. Also, Shefflets please do not reply to my review because I have no time for you just like you had no time for us. Edit in response to shefflets: Shefflets, my review is to YOU! You refused to give me my landlords contact details on multiple occasions and told me all contact had to be made via Shefflets, NOT my landlord. Clearly my landlord was unhappy with your lack of service as he took all his properties back from you after just six months. YOU didn't pass on information about repairs, YOU spoke to me and house mates in an AGGRESSIVE manner on multiple occasions, YOU invited yourself in to my property on multiple occasions without notice and YOU refused to acknowledge any repair requests I put through... How do I know this? I would call you to chase repairs and you would have no idea what I'm on about and blame me for not reporting anything (I did, on your websites, multiple times). On top of this, I viewed another property with you, paid all the fees to secure it and made preparations to move in including purchasing hundreds of pounds worth of furniture, terminating my current tenancy contract and more. 1 week before I'm supposed to move you email me to say that the property had already been let to someone else and you couldn't be bothered to check before I handed my money over to you. You took nearly 2 months to refund me my money and spoke to me so rudely and aggressively throughout the process. My problem is with YOU so please stop passing the blame as usual.

Joe · 17 June 2020

★★★★★ 5/5

Google

I have a 1 bedroom apartment in Sheffield town centre which I’ve owned since 2006. I used the services of three other letting agents before finding Shefflets in 2009. Shefflets have been truly amazing. I’ve only ever had a void period of a few days which has been unavoidable and Shefflets always keep me informed of any viewings. I’ve had a few problems with leaks in the property in the last few years which Shefflets have sorted out quickly and professionally and taken the stress of the situation off of my shoulders. All of the staff keep me informed if there are any issues and they sort the issues out immediately and they’re so helpful and friendly when I phone them. If anyone has a property to let in Sheffield I highly recommend Shefflets, they’ll do all they can to let it out and quickly too. Thank you Shefflets for making the letting of my property much more LESS stressful than it has been with other agents.

Jackii · 18 June 2019