Shefflets reviews

★★★★★ 5/5

Google

I had a really good experience with Shefflets during my tenancy. It’s rare to see an agency that is genuinely committed to both landlords and tenants, but Shefflets handled everything very professionally and fairly. Communication was always clear, maintenance issues were addressed quickly, and the whole process was smooth. Lindsey and Eden were especially supportive throughout the tenancy and always considerate of the tenant’s convenience. Overall, one of the best agency experiences I’ve had in Sheffield, and I would definitely recommend them.

Sarah · 16 March 2026

★★★★★ 5/5

Google

Lynsey, Nicola and the team from Shefflets have managed my portfolio of 5 Sheffield apartments for the past year. I have found them all extremely easy to work with, always prompt, diligent and professional. Living outside the uk, good communication is vital, certain problems I have endured recently, concerning a complex management, were resolved to everyones satisfaction due to the persistence of Shefflets. Nice one team!

Andrew · 16 April 2025

★★★★★ 5/5

Google

I had a great experience with Shefflets. The team was friendly, professional, and very responsive throughout the entire process. They made everything simple and stress-free, keeping me updated at every stage. Their knowledge and efficiency really stood out, and they went above and beyond to ensure a smooth experience. I would highly recommend Shefflets to anyone looking for a reliable and trustworthy letting service. Excellent service from start to finish!

Sohel · 9 April 2026

★★★★★ 5/5

Google

Was selling a house in need of modernisation as part of a deceased estate. Nicola was very understanding of the circumstances, listened to what we wanted to achieve. She was also incredibly helpful in recommending a marketing strategy and which buyers were in the best position to complete quickly. Really good experience all round

Steve · 16 April 2025

★★★★★ 1/5

Google

FOLLOWING SHEFFLETS RESPONSE I completely reject Shefflets’ version of events or “context.” Their response seriously misrepresents reality and the nature of communications that took place. It was independently confirmed via Reposit’s adjudication process that the majority of Shefflets’ claims were unfair or unsubstantiated, with their claim reduced by over half. In my view, this clearly shows their original claim was excessive and not in any way “fair.” Tenants be aware, in my opinion, Shefflets’ mention CCJs etc to apply undue pressure. Don’t be intimidated. Stand up to them and defend your rights. Shefflets did not “actively communicate” with me about repairs or cleanliness, as they claim. The opposite was true. I repeatedly had to chase, particularly regarding the broken windows mentioned in my review. The only “proactive” contacts from Shefflets during my tenancy were inspection visits and an email threatening action because a rent direct debit payment day fell on a Sunday and was therefore not received until the Monday (standard banking practice). Their statement accusing me of “aggressive and threatening language” is wholly false and disgustingly misleading. I’ve retained copies of all communications, including this response below. My experience appears to be far from unique. Many other reviews describe similar issues with their conduct and approach to tenants. Original: My experience with Shefflets has been beyond disappointing. I honestly wouldn’t recommend them to anyone and I would strongly warn other potential tenants to read the following before renting through them. From the point it was my misfortune to pick up the keys and enter the property there were problems. To read their check-in document, you would think that the entire apartment was sparkling new, without a speck of dust, with every single area and item listed as “Good condition and professionally cleaned”, quite literally without exception. The truth was a heavily stained toilet, severely damaged and filthy dirty fridge, clumps of animal hair, left refuse, marks on the walls, stained furnishings and two broken windows that would not remain in the closed position. And that is just the tip of the iceberg. All of these points were reported to Shefflets using their own document, and although they received this at the beginning of the tenancy, no action was taken for any of the above, including the broken windows. After 3 months, the windows were eventually repaired, during this period, they even asked me to get in touch with their repair company because they simply could not be bothered. Then, after just 10 months, they attempted to raise the rent, claiming they were keeping in line with the market, even though there were other identical apartments in the same building, and in better condition, but with lower monthly rents (even before the rent rise). At this point, I submitted my notice to leave, but Shefflets clearly saw this as an opportunity to recoup any potential lost income between me moving out and any unfortunate new tenant moving in. They therefore tried to charge for various spurious claims, even though the overall apartment was left in a far far better condition than it was when I moved in. I have since sent a letter of complaint to Shefflets. Suffice to say they have not replied. They’re very good during the sales process, but as soon as you move in then they act like a completely different company. I would never ever consider renting a property through them again and I would caution anyone else from renting through Shefflets. If you do rent with them, photograph absolutely everything when you move in, literally everything, as the photos they supply you at check-in will only make up approximately one third of the photos they then try to use against you when you move out, which can make it difficult to prove your point as the claim they're making against you will not have the same photographic evidence at check-in, which is clearly their aim.

Adie · 24 October 2025

★★★★★ 1/5

Google

Unfortunately my partner & I were treated very unprofessionally by shefflets. They definitely do not make their customers feel like customers. After putting down a holding deposit on one of their rental properties we were made to jump through absurd hoops and 'tick boxes' causing us to fail referencing. Despite having 3 guarantors who all covered their tenants share of the rent, and together covered 3x the rent, shefflets demanded each tenant have a guarantor who each covers the cost of the whole property...no other estate agent I have dealt with has asked for this! During this whole process we were constantly left waiting and shefflets would make one promise via the phone and then go back on their word on a later call. However, they did have time to call us to complain about how long our referees were taking to get back. Even though it had only been 1 day! Referencing is allowed to take upto a week. I had an awful call from one of their team who almost shouted and threatened me on the phone. I have never before ended a phone call with an estate agent making me cry. Can you get anymore unprofessional?! After having to explain to them that: A.We cover the rent if they took our student loan into consideration, B.Our guarantors cover their half the rent, C.We can move in immediately to a property they have failed to let for nearly 2 months...this still was not good enough. The landlord originally offered us the property for 925 but we were applying for it at 950 and now it is on the market AGAIN for 900, begs the question why they couldn't lower it to 925 or 900 for us originally so we wouldn't fail their referencing and we would have moved in by now. I know estate agents have a bad reputation for just wanting the least work, the most money, as quickly as possible, but I'm sad these guys lived up to that. Luckily we are now dealing with new different estate agents who have been a breath of fresh air.

Josephine · 17 June 2023

★★★★★ 5/5

Google

Lyndsey and the team at Shefflets have been nothing but helpful the entire time i have rented my home with them. They are all great to work with and have given me the peace of mind throughout the entire process. With the different time zones, they have been accommodating and have had prompt communication - I would happily recommend them

Mavis · 26 June 2024

★★★★★ 1/5

Google

Rented a house with Shefflets for a year. Didn't tell us about an ongoing rodent issue in the house, and failed to fix the issue while we lived there. As we did a video viewing, we weren't shown the rat traps throughout the property. Swarms of flies in the house all summer due to rodent carcasses in the wall cavities. Ended up having to request a fly killer in the kitchen as they (and landlord) were not prepared to find a more thorough solution. Absolutely abysmal communications, emails frequently not responded to. Took 2 weeks to send someone out for a broken boiler in winter. They tried to apply a £140 cleaning fee for a spotless property on move out (DPS gave us most of it back after evidence was presented). Another cog in the broken rental system in the UK, fluffing landlords and treating tenants like dirt. A quick glance over other reviews will show you the difference between how landlords and tenants feel about their service. *2025 update after being reminded of Shefflets by the TV comedy 'Stath Lets Flats' (about bad estate agents). From the reviews, looks like another person has since had the same awful rodent/fly/attempted deposit theft experience as we did at 37 St. Aidans Road. Clearly Shefflets have nothing but disdain for tenants, to be letting that property out again without addressing the absolutely glaring issues. If only they responded as comprehensively to maintenance issues as they do to public reviews. Appalling company.

Matthew · 23 May 2025

★★★★★ 1/5

Google

Everything is fine until move out, then you'll have parts of your deposit kept back for "cleaning". This is of course, despite leaving the flat in a better condition than when you moved in. Staff have been rude and unhelpful upon move out, despite my attempts to resolve the issue. A company with the motto of "If you're not getting paid we're not getting paid!" as per one of their own replies to a landlord's review here, says everything you need to know about what they think about their tenants. Probably the worst example of a money grabbing letting agent I have seen in Sheffield, as I have never had any trouble with others. Avoid them if you can.NegativeResponsiveness, Quality, Professionalism, Value

Jonathan · 26 August 2022

★★★★★ 5/5

Google

Fantastic, friendly and efficient help from Rachel, Lynsey and the team with all enquiries throughout our current tenancy. Including recently organising a parking permit. Would recommend to anyone looking to rent a property!

Sammy · 16 April 2025

★★★★★ 5/5

Google

I'm currently into my second year of renting a property and have always found them to be very responsive. There has been issues itself with the property but whenever they have come up Shefflets have been quick to sort it out with the landlord. Nicola, Lynsey, Olivia, Lauren and Jess have all been quick to get back to us on any queries. It took a matter of days for us to get all paperwork through for signing agreements when we were ready to move in and the checkups/inspection on the house all went well despite the COVID-19 situation. Edit: Just coming to the end of our 3rd year in the property and signing up for the 4th. Still an excellent service all round,PositiveResponsiveness, Professionalism

Elliott · 17 June 2022

★★★★★ 5/5

Google

I have found Lynsey and her team at Shefflets to be very professional, intuitive and supportive throughout the time they have been managing my flat letting.They are excellent communicators and have been very prompt in dealing with a wide range of difficult issues on my behalf.I highly recommend them.

Suzanne · 26 July 2024

★★★★★ 5/5

Google

Sheffllets managed my rental property for over 10 years in a totally professional friendly manner. Attentive to maintenance issues, all of which were quickly resolved. Swift to find good tenants. They also acted on the sale of the property which encountered many problems along the way but they overcame them all for which I am grateful. I have no hesitation in recommending them both for management and sales.

Martin · 19 July 2025

★★★★★ 1/5

Google

Terrible check out service provided by this letting agency. Looks like I'm not the only one judging by their one star reviews. Me and my partner moved out of one of their properties and were charged £225 for a cleaning fee despite us already having cleaned the apartment. We were charged for: - Dried soap suds in the dishwasher (after we ran a cleaning cycle) - Dust in the corner of a skirting board and a piece of sellotape that was accidentally left on - Dust on top of two electric sockets - Dust on a window sill - Dust in a ventilation fan - Marks on an intercom (which has been broken since the day we moved in.) - Dust inside a radiator. They justified this charge by saying that the fee is based on the size of the property despite the report stating the property is in an overall good and clean condition they still saw fit to charge an extortionate amount. Avoid at all cost.

Adam · 24 February 2025

★★★★★ 5/5

Google

At the moment, my experience of cooperation with Shefflets allows me to leave only positive feedback. I have been renting an apartment for about two years and any problem is always answered very quickly (regardless of weekends), reacted to and resolved in the shortest possible time. For any question - a detailed explanation and support until its resolution, great patience and politeness. If an individual approach is required - it will always be applied. I can highly appreciate the professionalism of each Shefflets employee individually and their director Lynsey, as well as the entire team as a whole. I can sincerely say thank you for your work.

Виктория · 22 February 2025

★★★★★ 1/5

Google

Shefflets is by far the WORST letting agency I've experienced. I've never had a problem with deposit returns from any company, but this time, they are trying to charge me £170 for cleaning up some dust and 'fixing' an already loose panel. Please bear in mind there was a hell of a lot more they tried to charge me for, which I had to defend myself against. I left the property spotless and even cleaned areas that looked like they hadn't been touched for years. To break down their charges, it's £110 for cleaning and £60 for a panel 'fix' and grout. I'll share a few photos of the state of the propertyless when I moved in and out. DO NOT TRUST THEM. If you are already renting with them, then take millions of photos and good luck. *2025 update I won the case and received a nice £3 interest for the time my deposit was held from DPS

Christopher · 11 February 2025

★★★★★ 5/5

Google

I had an exceptional experience with Shefflets. From the start, their team was professional, proactive, and incredibly efficient in letting my property. They took care of everything, from marketing to securing reliable tenants, and made sure I was kept in the loop at all times. Their communication was clear and timely, which made the entire process stress-free. I truly appreciated their attention to detail and commitment to providing top-notch service. I would highly recommend Shefflets to anyone looking for a seamless and reliable letting experience.

Kate · 11 February 2025

★★★★★ 5/5

Google

We bought and sold through Shefflets and were thoroughly impressed with them throughout the whole experience. Alex and Olivia were both fantastic in terms of the initial sale and the after sales service. In terms of our sale, the write up and photographs of our property were great and we sold our house in just over a week. Unfortunately our sale and purchase coincided with lockdown. However the communication was fantastic and we were kept in the loop on what was happening. Olivia even chased up solicitors and messaged us on her days off. At the fixed fee we paid, we would definitely recommend them for a property sale and would use them again if we were to sell again!PositiveResponsiveness, Quality, Professionalism, Value

Vicky · 17 June 2021

★★★★★ 5/5

Google

Shefflets has managed my apartment in S6 for one year. It's strong work team was always quick to resolve any issues arising from my property and the communication from assistant branch manager Miss Olivia Carr was excellent. Throughout the year, Olivia kept me posted of my property status, punctual and precise monthly statement, consistently sound property advice and her meticulous working attitude have made me free from hassels of letting ! Thank you indeed Olivia ! I would highly recommend Shefflets to anybody who is looking for professional estate agent services. Many thanks, Shefflets' Team!!

WAI · 17 June 2021

★★★★★ 5/5

Google

We rented a house through Shefflets for 2 years and 3 months. They were always very good to deal with, professional and quick to respond to any issues or questions we might have had. Everyone we dealt with Shefflets were always very pleasant to deal with. We would recommend them very highly.

Anne · 4 December 2025

★★★★★ 5/5

Google

Excellent service! Everything went really smoothly, Hope is amazing and super helpful :) EDIT: after one year renting with Shefflets I can say they are the best at what they do, amazing communication and support. All maintenance issues reported were sorted very quickly. We are really sad to leave you guys :( For those of looking to rent, choose Shefflets. Always.

P · 17 June 2023

★★★★★ 5/5

Google

I have recently viewed many properties in Sheffield with many different estate agents, three of which were with Alex King from Shefflets. He was incredibly professional, and gave me and my partner so much time to look around and ask questions. He has been so helpful throughout our flat-hunting process and has been able to give us so much advice, both about the properties and Sheffield in general. I'm pleased to say that due to him we have been able put to put an offer in for a flat rental, confident in the knowledge that it is right for us. Thanks Alex!

Alexandra · 17 June 2020

★★★★★ 5/5

Google

Sheflets have been fantastic I would definitely recommend them! We have been tenants for the last 13 months through them and have been very happy with the service - the signup process was really easy as it was all done digitally, any maintenance issues are raised on line and have always been resolved promptly and professionally, and they are just a nice helpful bunch of people. Olivia is so fast at responding to emails it is amazing :) We are also landlords and if our rented house was in Sheffield we would definitely use them as our agents. Thanks guys and all the best for the future!!

Oliver · 17 June 2020

★★★★★ 5/5

Google

We had an overall great experience with Shefflets. After having been shown around other flats in Sheffield by estate agents who knew nothing about their properties, it was refreshing to then have Alex from Shefflets restoring our faith, finding us a lovely property, and being incredibly polite. From then on, Lynsey was great at replying to our emails and everything went incredibly smoothly with our move. We would 10/10 recommend Shefflets, as they seem to genuinely care about their customers. Thanks again to the whole team!

Isobel · 17 June 2020