Trusted Agent profile · Sheffield
★★★★★
515 reviews across 3 platforms
23 Campo Lane, Sheffield, S1 2EG
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains,'s office in Sheffield, at 23 Campo Lane, is rated 4.6 out of 5 across 515 reviews on three platforms, including 510 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Reeds Rains, Sheffield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sheffield.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
GoogleThe process was seamless and timely. You guys did a fantastic job through the renting process. Much appreciated Augustine!
Thank you immensely for taking the time to leave such a fantastic Google review for Augustine! Your kind words mean a lot to us. Augustine is truly committed to providing excellent service, and we're thrilled to hear that reflected in your experience.
5/5
GoogleAlways a speedy response from Lisa who is highly skilled at problem solving and a joy to deal with. Highly recommended.
Thankyou for taking the time to leave us a review we really appreciate it.
1/5
GooglePoor communication. The branch ignored all emails regarding faults with the property, ignored any feedback from inspections, repeatedly ignored any requests by call or email, such as: “please can you remove the ‘to let’ sign from the property so that no one assumes the premises is vacant” (it remained there for the full year of renting) Then, only 2 weeks after returning our deposit they sent our details to a debt collection agency to pay their ‘moving out fee’ with no prior warning letters or emails that it wasn’t overdue. Very, very poor service from start to end
1/5
GoogleGave deposit and all the details. Still didn't gave us the apartment for silly reasons and they took 120 pounds from my account. Not a good company.
Good Morning, Having checked our records, I can see that you wanted to rent a property with us however were unable to meet referencing criteria and unable to supply a guarantor that would be willing to act for you. We looked after you throughout the process so are deeply disappointed to see a one star review from you with no content. If you could kindly remove this as it is very damaging to our business and the staff that looked after you. We wish you well in finding alternative accommodation in Sheffield. It may be an idea to be in a position to supply the requested information in relation to your tenancy. We are unable to proceed with tenants that are unable to evidence any income.
5/5
GoogleI appreciate from this agency specially Ms. Rhea and Mr. Lynden to help me find property and settle in. Whenever I have faced a problem, they help me ASAP.
Thank you Roya, we hope you enjoy your new home!
1/5
GooglePoor communication. The branch ignored all emails regarding faults with the property, ignored any feedback from inspections, repeatedly ignored any requests by call or email, such as: “please can you remove the ‘to let’ sign from the property so that no one assumes the premises is vacant” (it remained there for the full year of renting) Then, only 2 weeks after returning our deposit they sent our details to a debt collection agency to pay their ‘moving out fee’ with no prior warning letters or emails that it wasn’t overdue. Very, very poor service from start to end
5/5
GoogleThe team at Reeds Rains Sheffield are fantastic! When my flat purchase broke down just before Christmas, they stepped in and found me a lovely alternative and worked with me to make sure everything was handled so that I had a seamless house move straight after the New Year. I definitely recommend them for your own needs; they are very thorough and professional, helping you get what you really need, and making sure that both sides of the process are kept up to date.
5/5
Googleamazing team! everyone in the office is really welcoming and friendly, I will be recommending this agent to everyone. I used the agent last month to help me find a rental property, although i didn't find one through reeds rains in the end the service from start to finish i experienced with the team was second to none. Not been from the area i had no idea where i needed to be, but after speaking to the lettings team i felt more confident about my move to the city! thank guys!
1/5
GoogleI purchased a property through this office and whilst the people were friendly the service was very poor. Amongst other things, I had an offer accepted and confirmed in writing which clearly hadn’t been communicated correctly to the vendor and had to be renegotiated. On completion I was handed the keys to the property without any request for identification, despite never having met any of the Reeds Rains staff, as our dealings were via email and phone.
5/5
GoogleLisa did a valuation of our flat with a super quick turnaround and free of charge (despite us not putting the flat on the market). Very impressed!
Thank you Clare for you kind review. You are more than welcome we are happy to give advice to our clients. You never know when our paths may cross again. Thank you again
5/5
GoogleThe best estate agency I've worked with so far. Brilliant staff and always here to help.
Thank you very much for your glowing review! We're thrilled to hear that your experience with us has been the best so far. Providing exceptional service and support to our clients is our top priority, and it's wonderful to know that our efforts have resonated with you. If you ever need anything or have any questions in the future, please don't hesitate to reach out. We're always here to help!
5/5
GoogleLisa Sharp branch manager at Campo Lane couldn’t have been more helpful. Great approach and service.
Thank you Ellie, we love that we can offer our clients an exceptional level of customer service.
1/5
GoogleIf I could give them less than one star I would! This agent, in my opinion, is devious and dishonest. Do they really think the public is that stupid in that all of a sudden in one week they appear to have 5 glowing reviews out of nowhere!? Stop putting up reviews about yourselves! My partner dealt with this branch and what a truly awful set up. The staff hardly know the properties they are trying to sell and lack knowledge and expertise. If you want a good local agent, avoid! I have noticed with this agent that they over-price properties. Me and partner have been buying and selling properties for over 30 years. They use the immoral method of getting vendors on board by pushing up the price to an unrealistic level. Unwittingly, vendors think wow and then sign up to a lengthy sole agency agreement where essentially they are stuck and can't move to another agent without penalty! Surprise, surprise then weeks later, the price is reduced! I think they are bad at what they do and expensive as well!
5/5
GoogleExcellent attention at Reeds Rains, Scott Teale is so professional and attentive, understands straight away what the customer is looking for and then has all the information required. Thank you Scott!
5/5
GoogleYou helped with the selling of our house and made the experience as easy as it could be thank you to you and your team
Thank you so much for leaving us a review on service, it is very much appreciated. It goes without saying it was a pleasure helping you sell the property in Sheffield. Thank you again
5/5
GoogleExcellent professionalism and the process so smooth and informed every step of the way.Wonderful.Thank you
Thank you so much for your feedback! We're thrilled to hear that you found our service to be excellent and our process smooth and informative. Providing professionalism and keeping our clients informed every step of the way are core values for us, and it's fantastic to know that we met your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
5/5
GoogleJust bought a place through these guys and had great service from beginning to end. James Holding was friendly, helpful, and honest. His insight into the local market has helped enormously.
5/5
GoogleHave been very help and doing all can do to resolve the matter, appreciated
Thank you for your kind review.
5/5
GoogleThroughout our sale we were kept informed of progress. Angela Reeves went above and beyond communicating with the relevant parties to move our sale along.
5/5
GoogleI was guided through the whole process by Shaunna Healy and she was an absolute star - really friendly, communicative and willing to help with anything that went wrong. 5* for sure!
Thanks for your review Jake, it is really appreciated and great to know Shaunna was a Star *****
4/5
GoogleShaunna Healy really helped me during the process of moving into the property. The Reeds Rains is a good company that is reliable.
Thank you we hope you love your new home and have settled in well.
5/5
GoogleI had a viewing with Kylieann. She provided all of the information we needed, and was very accomodating.
Thank you so much for taking the time to leave us a review on our viewing experience we really appreciate it.
1/5
GoogleIt was vary bad experience to deal with this agent, they changed all the agreement after I transferred the holding deposit and provide all the nessary paper. I recommend deal with Bundles agentNegativeQuality, Professionalism
Dear Faisal sorry to hear that you have had a bad experience. If you are in a position to provide us with your income reference from overseas then do feel free to contact us as your application can be transferred. Sadly we are unable to agree to any tenancies without any confirmation of income. I understand this is not available until March.
5/5
GoogleWill definitely use Reeds Rains again. Both Lisa and Olly are very helpful and accessible. Always willing to assist wherever they can. Ultimately, they get the job done quickly and professionally.PositiveResponsiveness, Quality, Professionalism, Value
It's great to get a 5* Review thank you Joshua it is very much appreciated. We look forward to our continued working relationship.
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Tell us what you need and we'll put you in touch. Reeds Rains, Sheffield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sheffield.
