Redbrik Crystal Peaks reviews

★★★★★ 5/5

Google

Dear Malcolm We just wanted to say it was a pleasure meeting you. We have had viewings at a good number of properties and have experienced a variety of estate agents' approaches to a viewing situation. You made us feel very comfortable, gave us all the important information and pointed out some lovely things we might have missed but let us have time to think and come to our own conclusions. I hope that doesn't sound patronising but I think some of the other agents that have shown us around could learn a lot from you!

Susan · 22 July 2019

★★★★★ 5/5

Google

Thanks to the team at Redbrik for making the sale of our property a smooth transition. They have kept us informed and have been approachable and efficient throughout. Thanks again.

Janet · 14 April 2026

★★★★★ 5/5

Google

Would highly recommend! Gemma and the team at Redbrik are just amazing, nothing is too much trouble. It’s the second time we have used Redbrik to sell and this time we’re buying …

Saul · 5 October 2024

★★★★★ 5/5

Google

Gemma has been amazing. We couldn't thank her enough for all her help. She's quick to answer a call or an email to any of our questions and she's been extremely patient with us helping us figure everything out as first time buyers. 10/10.

Jennifer · 16 March 2024

★★★★★ 1/5

Google

I recently purchased a property listed with RedBrik, and unfortunately, my experience was overwhelmingly negative. From start to finish, the process was marred by misinformation, unnecessary fees, and a general lack of professionalism. When I first viewed the property, the estate agent showing us around was surprisingly unknowledgeable about basic details. They couldn't answer key questions about the seller’s position, such as whether they had found another property, and later provided us with incorrect information about the property chain. We were led to believe there was an additional person in the chain, which turned out to be false; our seller was purchasing a new build, not a resale property. When we viewed the property again, this time shown around by the seller themselves, we were finally given accurate information about the neighbors and the property’s position. It's concerning when the seller and estate agent are on completely different pages. RedBrik’s valuation of our property was another disappointing experience. Their agent seemed more focused on upselling their inflated fees rather than offering practical advice. We were repeatedly told about their "special methods" and "lists of interested buyers," which supposedly justified their high fees. However, their so-called "special" marketing is simply listing on RightMove or OnTheMarket, just like every other agent, many of whom charge significantly less. We decided to make an offer on the property, but were then forced to pay RedBrik’s non-optional “Secure Move” fee of £595. This fee is supposedly designed to secure the purchase and speed up the process, but in practice, it offers very little value. If anyone else in the chain withdraws, you’re left out of pocket with no recourse. It’s a one-sided cost that does little to "secure" anything when other parties aren’t bound by the same terms. The “benefits” that come with the Secure Move fee are equally disappointing. For example, RedBrik pre-orders property searches, claiming it will save time, but these searches were grossly marked up and failed to provide any advantage. In fact, boundary issues with the property, clearly visible on these searches, were completely missed and took months to resolve. If RedBrik is charging for these services, the least I would expect is proper due diligence, but they failed to catch glaring issues that significantly delayed the process. The “Secure Move” certificate, another part of this questionable package, has an expiration date indicating when you should expect to complete the sale. Our sale process exceeded this deadline by nearly three months, and when I inquired about this, I was met with a casual “we can extend it,” without any apology or acknowledgment of the inconvenience caused. RedBrik also assigns a staff member to manage the purchase process, but this service was far from helpful. Their role seemed to consist of calling me to chase my solicitor for updates, only for me to discover that my solicitor had already responded or was waiting on outstanding documents from RedBrik themselves. Despite positioning themselves as intermediaries, they offered no actual assistance in resolving delays and often seemed unaware of what was going on. When I raised a list of post-completion issues, including problems with the property that became apparent on the day we moved in, RedBrik’s interest vanished. Despite visiting their branch in person and being promised that the manager would follow up, I never received any communication. It became evident that their enthusiasm evaporated the moment we collected the keys. I would strongly advise potential buyers and sellers to consider other local estate agents who offer much better service at a fraction of the cost.

Joe · 8 October 2024

★★★★★ 5/5

Google

Fantastic service with Redbrik, from the first valuation right through to completion. The staff were professional, highly knowledgable and personable throughout. I appointed them as although their fees were slightly higher than others, the majority of houses on the market with them in my area seemed to be sold. They marketed my property quickly and were able to secure offers within a week of going live. Their online portal made it so easy to keep track of where we were and what was going on. Would highly recommend!

Stefan · 8 October 2024

★★★★★ 5/5

Google

Great service, nice people, no issues. Lots of horror stories about estate agents and solicitors so can definitely recommend these as its been as stress free as possible from both redbrick and the solicitors they recommended

Billy · 11 February 2026

★★★★★ 5/5

Google

Redbrick have been amazing, from valuation to STC hopefully this will continue to completion. They have communicated well and kept me updated. I would definitely recommend.

Rachael · 1 May 2026

★★★★★ 5/5

Google

Redbrik have provided an excellent service, making me feel very informed throughout the selling process and giving me confidence that they too wanted best price for my property. Special thanks to Gemma and Tom, who were a pleasure to deal with.

Adam · 16 March 2024

★★★★★ 5/5

Google

Redbrick Estate Agents at Crystal Peaks were absolutely fantastic from the very first time I went in to them right through to the completion of the house sale. …

Jo · 5 October 2024

★★★★★ 5/5

Google

Had a bit of a nightmare getting hold of landlord to resolve some issues when my rent came to an end. The property was managed by the landlord but Amy and Georgina were absolutely amazing at reassuring me and being very pro active to help …

Brennan · 5 October 2023

★★★★★ 5/5

Google

After a horrible experience at the hands of Purple Bricks,Redbrick handled the sale of my house and I cannot fault the service I received. The promotion of my home was exceptional and resulted in a successful sale Viewings were carried out …

Martin · 5 October 2023

★★★★★ 4/5

Google

Incredible experience. Andrew helped me through a very difficult experience with my solicitor. Without him, the sale would have fallen through. However, if they recommend you use Apex Law as your solicitor, RUN!!! I cannot stress this enough, use another solicitor!

Ricky · 3 October 2025

★★★★★ 5/5

Google

Tammy was wonderful, super friendly, responsive and easy to talk to

Scott · 13 March 2025

★★★★★ 5/5

Facebook

This review is long overdue. We made an offer on a rather challenging property back in 2020/2021. It took a long time, was stressful and emotional due to various complications but Redbrik especially Natalie were there through the process with regular updates and at times intervention with the council who had no sense of urgency and the fact that I ended up with my forever home is purely down to them and the help and support they gave. Thank you

Carly · 10 March 2023

★★★★★ 5/5

Google

Excellent communication through all stages of the process from valuation to viewing bookings to sale progression. Thanks for making a usually difficult process much more straightforward

Graeme · 8 February 2026

★★★★★ 5/5

Google

Amazing. Kathryn was really helpful 🙂 …

Sisa · 16 April 2025

★★★★★ 5/5

Google

Up to now my experience of Redbrik estate agents crystal peaks branch has been a very good one with polite professional staff throughout, I’ve been looked after by Tammy Kelly that’s kept me informed every step of the way to me getting a sale on our property, I shall be recommending their services to anyone wanting to sell or buy

Steven · 5 February 2025

★★★★★ 5/5

Google

Massive thank you to Malcolm White. As first time buyers we were so overwhelmed by the process of buying a house and where to even start looking in the market. Malcolm was so friendly and approachable, and was very knowledgeable about the market. Advice and tips were invaluable! Many thanks from some very excited first time buyers who are now in the process of buying our first place!!

Tabby · 22 July 2018

★★★★★ 5/5

Google

Having recently purchased our new home through Redbrick,we wouldn't hesitate to recommend them . We mainly dealt with June who was very helpful and kept us regularly up to date with progress. Her friendly and efficient manner made her a pleasure to deal with. Many thanks.

Christine · 16 March 2023

★★★★★ 5/5

Google

Redbrik have been extraordinary supporting us to sell Dad’s house after he passed away recently- caring, sensitive, efficient and we got a great oitcome

Karen · 10 February 2026

★★★★★ 5/5

Google

Very impressed with this company , from start to finish professional , driven , informative, I’ve used quite a few estate agents but feel Redbrick give that extra that others don’t , lucie Appleton needs recognition for all the way in this procedure she has kept us informed and calm ,thank you lucie , I would definitely recommend 100%

Vincent · 5 February 2025

★★★★★ 5/5

Google

Excellent service throughout.. Never fails to impress the care , time and effort they all put into the whole process.. Thanks again

Karen · 16 February 2026

★★★★★ 5/5

Google

Excellent experience dealing with the team at Redbrik

Barrie · 15 May 2026