Intus Lettings Sheffield reviews

★★★★★ 1/5

Trustpilot

Horrific

Horrific Awful property, not fit for purpose. Dangerous, damp, mouldy. Fire brigade instructions- not carried out. Gas safety check - not carried out 2024, landlord advised then to ‘leave’, my flat. Office staff vile, rude. Unprofessional, Liars, speak to tenants in an awful bullying manner. No inventory done, jus Landlord expects tenants to phone him directly, about repairs, not go through Intus, thus ; no paper trail, and they can deny you ever reported anything. I experienced this, when the shower and toilet from the flat above, constantly. were leaking into my property. My sitting room. This ,is unsanitary, like a 3rd world set up. It was leaking when my dad lived in it, 2022. They denied any reports were made. I kept evidence. He’s no tradesman, he finds anyone to do jobs, ( bodge ups) This industry is still not making these landlords, accountable. I took over the tenancy, from my late father who died in 2022. I hated it , and applied back in my hometown after 2 months. I don’t know how he is allowed to rent the place out? You can’t sit properly on the toilet, it is so close to the wall. I eventually got another property, after a long and depressing wait, in March 2024. In my hometown, overjoyed, I put in my four weeks notice. This is when their true characters and deceitful business practices came to light for me. My dad lived in the flat up until his death in 2022, I took over the tenancy. As the deposit from my late father was on this property, it clearly states on my tenancy agreement that they would sign the deposit over into my name. They had not even done this. Instead of being truthful, they were demanding to know who had probate, who were the executors of my father’s will. I explained ; his solicitor did not deem probate necessary in my dad’s case. They kept on with their demands, my dad has been dead 18 months, what kind of a set up is this ? No apology, just a yapping, like a little dog, of a woman, demanding to know about probate,, for my father and who the executors, are, her manner is disgusting. it is frankly, none of her business. She then told me my father had other money on the account. This was also puzzling as this surely should have been tied up, and dealt with at the time of his death. The e-mail was recalled, stating this, I managed to get a copy in time. This money, not withstanding the deposit of £375, is very suspicious, to the family. I provided the information requested. They keep requesting my bank details, I give them my bank details, they just keep saying they are wrong. They are clearly now withholding monies., They won’t tell me, how much, why they have my father’s money, where they have got it from? It is theft now, plain and simple, I will be informing, Lancashire Police a It is as though, they think, they are doing one a favour, by renting their hovels,It is totally abuse of power. You are already down on your luck, if you end up, or even consider such a place. The staff treat you like something off their shoe, the landlord, comes round in awful moods, he once squared up to me, a lone female, 5ft 4”. He’s a tall, big bloke, goes to the gym . I handed in my four weeks notice, as requested. I was told I would have to pay an other month incase they didn’t get anyone in to rent the property, laughable. Even more suspicious, is that someone did telephone me, claiming to be from The Deposit Protection Service( back in 2022. As I was vulnerable, after just loosing my father, & living in a new town, I trusted this was the D.P.S, I was speaking to, they asked if they could pass me onto a sister company, an insurance firm. I said yes, I paid £245 insurance for the year. I contacted the D.P.S this year because, of Intus making a fuss, to me seemingly, about nothing, alleged to have. They told me in no uncertain terms, there was no way they would pass clients on to an insurance company. S The insurance company did not reply, when I tried to make a claim for my phone, damaged by toilet and shower water leaking on to it. No one responded. They also said ( ins company) I had ti be insured against accidental damage to the property It is disgusting that , shower and toilet water leak into the sitting room. The shower from upstairs is causing the ceiling to bow. The landlord & agency do not care. I have kept evidence of every thing, including my skin getting infected, constantly. Steer well clear.. Would not put the heating on, that he controls, over the winter period of 2022, it’s part of our rental agreement. He blamed me for this, saying I was leaving the communal door open. The communal door was always open, when I first went to the flat, to visit my dad. The handles have been put on are too close to the door frame, The landlord came storming into my flat, aggressively, I reported this to Intus, asked if they could accompany him on visits as I felt alarmed by his behaviour. I was ignored.

Claire · 21 April 2024

★★★★★ 5/5

Google

Big thank you to Rob and Sarah. Two great agents who care about your property and will advocate for you plus have great customer service.

Euphoria · 23 August 2024

★★★★★ 5/5

Google

Intus Lettings is an excellent letting company especially when the rental market is heated. Their staff, particularly Dayna Stephens, are extremely efficient and professional, taking care of everything really well. Definitely recommend.

Kyle · 16 April 2024

★★★★★ 5/5

Google

Really recommend this agency!!! There are several brilliant one-bed flats to rent offered by Intus Lettings Sheffield. During the nearly one-month period, the staff kept helping me with finding suitable properties to rent. I really appreciate their kind help, especially the support from Dayna. Though I am not in the UK now and there is time difference, Dayna always replied to me instantly and was very patient to all my enquiries. That really means a lot to me. Many thanks!

Cheryl · 16 April 2024

★★★★★ 5/5

Google

I highly recommend Intus Lettings to anyone in search of a new rental property. They made the process easy, found the perfect place and Dayna was incredibly helpful and professional. Thanks!

Francisco · 16 April 2024

★★★★★ 5/5

Google

Dayna was really helpful and quick to respond throughout the process of me finding a place and moving in. Provided all the information I needed and multiple options and videos. Thanks!

Lucy · 16 April 2024

★★★★★ 5/5

Trustpilot

Very helpful staff

Very helpful staff. Katrina was loads of help in setting us up and getting back to us about the apartment.

Skye · 12 September 2022

★★★★★ 5/5

Trustpilot

A great team

I own a property in Salford that Intus took over the management of in November. I had a serious problem with non-paying tenants. The Intus team of Katie, Laura and Dragos have quickly turned the problem around. The non-paying tenants have gone and new tenants have been arranged. The money owed by these tenants has been partially recovered and the balance still outstanding is well on the way to being recovered. I have had a lot of dealings with these three understandably since November and not once have I had anything other than friendly and co-operative communications with them. The advice that they have given me to tackle the problems I have faced has been both sound and effective. I can’t sing their praises loud enough.

Marcus · 13 March 2024

★★★★★ 5/5

Google

I had amazing experience with this Agancy, especially Dayna who make it much more easier to communicate and had been really helpful with all of the paper work and etc.

Morvarid · 16 April 2024

★★★★★ 5/5

Trustpilot

Great Service from Intus Lettings

Intus have been fantastic at helping to furnish and then let 2 apartments for us in Manchester. In both cases they acted promptly, thoroughly reviewed tenants and most importantly had them furnished and let within a very short period. I would in particular recommend Katrina Scadding for her amazing service.

Rebecca · 26 October 2022

★★★★★ 1/5

Google

The service has been very unprofessional and disappointing. I would not recommend this agency unless they improve their communication, take responsibility for their mistakes, and resolve maintenance issues more quickly. Expected better after hearing and watching reviews on here .

Harshit · 13 September 2025

★★★★★ 5/5

Google

Had a really great experience finding my new flat, Myra was really attentive and helped me with anything I needed to know.

Rebeca · 23 August 2024

★★★★★ 5/5

Trustpilot

phenomenal…

Laura and the team from Intus Letting were phenomenal!! Thank you all for being so efficient and on the ball!!!

Natalie · 15 June 2022

★★★★★ 5/5

Google

A transparent agent. Always willing to fix what’s broken and honest about which things are not the tenant’s liability. Nice team. Had a very positive experience of renting with them for 3 years.

Daria · 12 November 2025

★★★★★ 5/5

Google

Rob and the team at Intus have been fantastic, reliable, friendly and made the moving process as easy as possible.

Helena · 16 April 2022

★★★★★ 1/5

Trustpilot

Worst company about

Worst company about. Deflect blame on to everyone else, constant lies, broke the tenancy agreement after less than a week. Insult you with outrageous resolutions to situations as they don’t seem to have the brain power to actually sort anything out. If your looking for a company who don’t give a s**t about your car being locked in a car park for 4 days when you need it for work, after repeatedly lying about fobs for gate ( and building door) saying the don’t exist, and also providing an ‘unfurnished apartment’ but leaving a 2001 30KG Sanyo tv in the living room, then refusing to remove it, as well as not being aware or being able to find out the code for the door to access the building and telling us to “ring every other flat until you gain access” this is the company for you!

Clarke · 12 January 2024

★★★★★ 5/5

Google

Dayna Stephens was very helpful and quick. From showing us the place to sending documents through and finalizing things, Dayna was professional and friendly. Thank you !

Sonali · 16 April 2024

★★★★★ 5/5

Google

I couldn't be happier with my experience with Intus Lettings Sheffield. The lettings team acted incredibly fast and were brilliant throughout the process of arranging my tenancy. In the space of just 3 days I went from enquiring about a listing to collecting the keys. They offer a very reliable and friendly service which I would highly recommend.

SM · 16 April 2023

★★★★★ 1/5

Google

Be very careful whilst letting with this company. They only have interest in the landlords and none for the tenants. They are also very slow to deal with any issues, it took several months for them to fix an external door that was broken prior to me moving in. Do you due diligence.

Sarah · 19 March 2025

★★★★★ 5/5

Google

My experience at Intus has been fantastic! Joanne Shufflebotham is an amazing property manager, a friendly face who is always happy to help :) Highly recommend!!

Emily · 16 April 2024

★★★★★ 5/5

Google

We visited our property right after 1 email and 1 phone call coordination and then another 3 days and we moved into a lovely place which is ideal for small families. Miss. Dayna had been there for us in this whole journey and made this transition way too smooth, convenient and comfortable. Highly recommended, lovely people and on the top of it, Miss Dayna making it even more awsome for client. God Speed !

Qasim · 16 April 2024

★★★★★ 5/5

Google

Dayna has been an absolute gem with getting everything sorted, I'm a first time renter and she's been so helpful and reassuring throughout the whole process

Alexzander · 16 April 2024

★★★★★ 1/5

Trustpilot

From start to finish of my 8 years…

From start to finish of my 8 years tenancy I have had nothing but issues with this company. They expect you to drop everything so they can come inspect or send someone to do a boiler inspection with 24 hour notice! Even less sometimes. If you are unable to be available to their beck and call then they start threatening you that they will use their management key and let themselves in. They are great at ignoring any issue or problems at the property unless it suits them. I would ask anyone concidering renting a property through them to think twice about it. They don't follow legal safety rules regarding HMOs even 7 years after the local council told them they need a fire door at the entrance to an upstairs property, same goes for the locks not being upto fire regs. The list would be never ending if I were to put down all of the terrible experiences I have had with this company. I'm hoping to move shortly and I will not be sad to see the back of intus.

Darkfolly · 5 December 2023

★★★★★ 1/5

Trustpilot

I had a bad experience with Intus…

I had a bad experience with Intus lettings Manchester breach. I and my family saw hail in the apartment I rented from Intus. The heating of apartment was bad and beyond repair. They were aware of it, but rented it to us because they saw we were desperate. My two years child developed cold in that apartment. Despite the heating was bad, they kept on increasing the house rent. They refuse to allow me speak to the landlord. Bad management.

Godwin · 5 November 2023