5/5
Googlesmooth move in service, lovely team helped us aswell, thankyou so much :) Intus team are lovely, particularly Naomi and Jo who we’ve met :)
Trusted Agent profile · Sheffield
Intus Lettings Sheffield reviews
★★★★★
171 reviews across 2 platforms
314 Shalesmoor, Sheffield, S3 8UL
Intus Lettings's office in Sheffield, at 314 Shalesmoor, is rated 4.5 out of 5 across 171 reviews on two platforms, including 128 Google reviews rated 4.6.
Reviews
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
Google5/5
GoogleBig thank you to Rob and Sarah. Two great agents who care about your property and will advocate for you plus have great customer service.
5/5
GoogleExcellent experience, Dayna was very helpful and answered all my questions. It was a quick process. I was able to move to a new flat within a week. Thank you Dayna!
Agent replied · 21 June 2024
Thank you so much for your feedback.
5/5
TrustpilotJayden is very friendly and supportive…
Jayden is very friendly and supportive to us. There were minor issues with the apartment but reacted very quickly to solve them. Thank you very much!
5/5
TrustpilotHelpful and kind service
Denique was very helpful and kind to deal with for our move-in process and made it very easy on us.
5/5
GoogleHad a really great experience finding my new flat, Myra was really attentive and helped me with anything I needed to know.
5/5
GoogleAlex is an amazing estate agent! He was very friendly, attentive, and happy to help with any of my queries. I would most definitely recommend working with him!
Agent replied · 21 June 2024
Thank you Anthony for that glowing review of both Alex and our service!
5/5
Google@daynastephens I had a wonderful experience of the viewing, especially Dayna was very kind and patient with my queries, she is a excellent professional and a wonderful person
Agent replied · 21 June 2024
That is such lovely feedback Doris, thank you. We are delighted to hear that you have had such a good experience from Dayna and the team.
5/5
GoogleMy experience has been amazing. Dayna Stephens has been great. The communication and the processing is top notch. Dayna is always helpful and willing to answer my questions at every time. She is quite friendly and very professional. I can recommend Intus Letting confidently
4/5
GoogleI am very happy to recommend intus lettings to anyone for their assistance in providing your dream home! I should thank Dayna for he assistance and patience. Even though we had a small misunderstanding initially, Dayna helped me to sort it out very easily.
4/5
GoogleNaomi was great supporting me move into my apartment, easily approachable and kept me up to date with the process.
5/5
GoogleReally good experience in renting my first flat. Myra was really lovely and communicated everything very clearly. Thank you!☺️
5/5
TrustpilotBrilliant service
Moving can be very stressful but Katrina was very helpful and made the process of moving into the new property so smooth for me and my partner. Could not have done anything more, brilliant service
Agent replied · 13 June 2024
Thank you for your extremely kind review. Your comments have been passed on to Katrina and we hope you enjoy your new home.
5/5
GoogleWe’ve just rented a flat recently and Intus has been very helpful especially Alexander who has been ver supportive and professional. %100 recommended 👌 …
Agent replied · 21 June 2024
We hope you are very happy in your new home, it's been a pleasure to help you in your search!
5/5
TrustpilotFriendly, personal and professional service!
Review based on the Sheffield branch - I'm extremely pleased with how everything has gone with a new apartment let. So far I've only dealt with a single person at Intus, and the service from start to finish has been great. Thanks Dayna for being so responsive and helpful with the process. Looking forward to my move date! :)
1/5
TrustpilotVery disappointed and out of pocket
We used this agent for a managed service on our property. You can note that the first bullet point on the website under the managed service section states that - "A thorough check out process is conducted, noting meter readings" - This was not done by them when our tenant moved out and we were not informed that it hadn't been done (if we had been informed we could have done it ourselves). As the utility company had been under estimating our tenants meter readings and the correct final readings were never provided, the utility company are charging me for this huge discrepancy. I have contacted the office about this but they've stated that although it is on the website that they will take the meter readings, it is not in the actual contract, so we cannot hold them to account. I have a complaint lodged with them. The tenant was extremely difficult from the beginning, falling behind within the first few months, not allowing access to the property, stopping payment altogether and finally leaving the property with extensive damage. All of this despite the checks done by the agency. This makes this additional large expense even more difficult to take. If I was looking for an agent to act for me again, I would go for one I could trust to follow through on the services they advertise on their website.
Agent replied · 13 June 2024
Dear Rachel, We are extremely sorry that the end of this tenancy has resulted in such a difficult situation, more so because we have enjoyed a successful working relationship with you for almost a decade. Unfortunately, due to an administration error by a staff member that is no longer employed by the company, the meter reading for the electricity at your property was not entered at the end of the tenancy, leading the service provider to provide an estimated reading. Unusually in this case, the electricity company is pursuing you (the landlord) for the unpaid bill, and not the tenant, which is not correct. We have encountered similar situations before with other tenancies, whereby we have not been physically able to access a property or meter to take an end of tenancy reading. In all of these previous cases, and as is standard practice, we have provided the energy provider with official confirmation of the tenant’s check-out date, at which point they have then pursued the tenant for that portion of the bill. The provider will then typically re-calculate the bill on a standing charge to the landlord after the check-out date, until the next tenant moves in. We are very sorry that you are having to deal with this situation, but the current issue is with the service provider, and not Intus Lettings. We are more than happy to re-send all of the relevant documents to them on your behalf and confirm that you are only liable from the date of check-out. Regards, Intus Lettings
5/5
GoogleI have been with Intus Lettings for more than a year now. They are very professional, responsive and very good. No complaints! Thanks to the whole team :)
5/5
GoogleAmazing - Dayna made the whole process so easy from the viewing, to helping me through application and referencing stage. Kept intouch with me throughout & as someone who hadn’t done this before she was so helpful 🙂 …
5/5
GoogleExcellent Team. Specifically worked with Rob numerous times when sourcing properties for clients relocating to Sheffield. Always goes the extra mile!
Agent replied · 21 June 2024
Thank you Matthew for that lovely review, it's been a pleasure working with you.
5/5
GoogleI can’t say enough great things about Intus Letting Ltd.Dayna was fantastic and always respond to my messages and calls. I would definitely recommend Dayna and her team for anyone in search for quality flats.Thank you :)
5/5
GoogleDayna has been amazing in helping me with my application for a property with you. I haven’t had the most straightforward personal circumstances but Dayna went above and beyond to get my application through and provided me with so much support. Looking forward to moving into the property. Thank you again Dayna!
5/5
GoogleMe and my partner had a viewing by the beautiful Myra and she was very informative, professional and made me and my partner feel very comfortable about the choosing of the property, she also gave us a varied option and was so helpful I would definitely recommend Intus Lettings for properties they are very affordable and high standard.
5/5
Trustpilot5 stars!
Would recommend intus lettings to anyone, Sarah was so so helpful and got me moved into my flat in less than a week. Really friendly and professional.
Agent replied · 13 June 2024
That is lovely to hear Kim, thank you! Your comments have been passed across to Sarah who said it has been an absolute pleasure working with you. We hope you love your new home.
5/5
GoogleI can’t say enough great things about Intus Letting Ltd.Dayna was fantastic and always respond to my messages and calls. I would definitely recommend Dayna and her team for anyone in search for quality flats.Thank you :)
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