Trusted Agent profile · Sheffield
★★★★★
530 reviews across 1 platform
43-45, Church Street, Sheffield, S1 2GL
Haybrook Lettings's office in Sheffield, at 43-45, is rated 4.4 out of 5 across 530 reviews on 1 platform, including 530 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Haybrook Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
GoogleMcKenzie Taylor at Haybrook Sheffield transformed my rental experience from daunting to delightful. His expertise and unwavering support made every step effortless. An absolute gem! Thank you so much!!!
Thank you for the good review, it is always great to hear such positive feedback, Kind Regards McKenzie
5/5
GoogleVery impressed with the service, attention to detail and professional attitude received so far. Everything they have committed to, they have delivered. 5 star service. Well done.
Thank you for the Review Catherine your feedback is greatly appreciated
1/5
GoogleAbsolutely DO NOT recommend renting with this agency for their shocking and appalling response to an emergency situation which is still not resolved 3 days in. Called their property management office dozens of time, emailed and reported on their portal and no one is responding. Funnily enough, when we had to renew our tenancy, the agent was replying in minutes and on a Sunday. Dear Haybrook, what will it take for you to get back to us with a resolve to our emergency issues reported???
1/5
GoogleI rented a property through Haybrook for 3 years. At the instruction of the Landlord, they served me with a 2 month notice to leave as the Landlord wanted to move their own family into the home. I struggled finding anywhere, let alone to start right at the end of the 2 months' notice period but managed to find somewhere to start after 1 month of termination. I contacted Haybrook and told them that I wished to leave the property on a certain date, wishing to counter serve a 30 day notice. On the first call to Haybrook, they told me they would notify the Landlord and get back to me, this didn't happen so I called again several days later and spoke to another team member, again, I was told they would speak to the Landlord and come back to me. Again, nothing happened. I moved out on the date given to them on two occasions. They then began chasing me for rent. I pointed out that I had given notice and their staff had failed to act. This was confirmed by notes of my calls on the system. Now they seem to be trying to extort money from me by asking me to forgo all of my bond in exchange for an early termination. This company does not act fairly in the interest of tenants, and I would advise anybody to stay clear of any of their listings. A very poor way to treat people driven by greed or incompetence or perhaps both.
5/5
GoogleMegan at Haybrook has been a total star, in managing and sorting out a deluge of issues we have faced in renting my mothers bungalow out. She has given clear advice in a timely manner whilst always being very proactive to find a positive resolution to any issue that arises. She has made another wise difficult situation a hundred time easier. in reality its a shame there are only 5 stars to award.
Dear Liam Kilawee, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
Googlegreat service from Sam Betson in the Sheffield office 😊 …
Thank you for the kind words Charlotte, it is much appreciated! Sam Betson Property Management Manager Haybrook
5/5
GoogleI have only recently started dealing with Katie & Megan at Haybrook on the rental property managment side but everything I have asked them they have gone above and beyond to answer and help me! Feel really comfortable with them and nothing seems to be too much trouble. I am looking forward to carrying on our relationship in the future and highly recommend them!
Good Morning Abi, Thankyou for this great review! It has really made our morning, from Katie & Meg@Haybrook
5/5
GoogleTom Aspinal has helped me a great deal with complications to my rent account. He has been quick to reply to my messages which is important to me as I have been worrying about it. Very friendly and took the time to explain concisely in his answers
Hi Gail - Thank you for the kind words, I will let Tom know. Sheffield Property Management
5/5
GoogleI was exceptionally lucky today to have the pleasure of meeting with the beautiful and gracious agent today Adelaide. Who not only managed to book me in but also, made it an utmost priority to contact me regarding changes as well as pleasantly showed me around and offered me a lift to the main city whilst pleasantly chatting with me. Overall a v very friendly experience throughout my viewing! Thank you 🤗
Dear Bethany Ndiaye, Thank you for leaving such great and detailed feedback about your experience with Haybrook Sheffield (Lettings). We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleThe issue was sorted promptly and efficiently by David - many thanks!
Dear Richard Thank you so much for taking the time to leave such a wonderful review! Your kind words mean a lot to us, and we’re thrilled to hear about your positive experience. It’s always our goal to provide excellent service. We truly appreciate your support and look forward to welcoming you back soon. If there’s ever anything we can do for you, don’t hesitate to reach out! David Hogg, Haybrook Sheffield Property Management
5/5
GoogleUsed Haybrook for a year now, Megan Hodson was a great help throughout my tenancyPositiveProfessionalism
Thanks Kesley for this lovely 5* review! From Meg@Haybrook
5/5
GoogleThe service was excellent,keep up the good job. Thank you very much Sam for the job well done not forgetting to mention Chloe and the whole Haybrook lettings agents team .
thank you for the kind words, will keep up the good work for you!
5/5
GoogleDavid Hogg. Fast and reliable. Top Man. Brilliant service.
Dear Anwar Thank you so much for taking the time to leave such a wonderful review! Your kind words mean a lot to us, and we’re thrilled to hear about your positive experience. It’s always our goal to provide excellent service. We truly appreciate your support and look forward to welcoming you back soon. If there’s ever anything we can do for you, don’t hesitate to reach out! David Hogg, Haybrook Sheffield Property Management
1/5
GoogleI have rented a property through haybrook Sheffield branch. The experience with them throughout the processing was awful. They didn't respond to my emails or phone call in a timely manner. They were simply waisting our time by delaying to upload the information and documents I had given to them. If zero star was possible, I would rate that.
5/5
GoogleJodie was very friendly and helpful and made the renting procedure easy. Thank youPositiveProfessionalism
Hi Laszlo, I'm glad we made it an easy process for you. Hope you enjoy the house. Jodie
5/5
GoogleI carried out various jobs instructed by both Sam and Ryan recently and are extremely delighted with the service and prompt responsiveness of them both. They are a pleasure to work with.
Thank you for the great review Rivka, we look forward to working with you more in the future, Sam & Ryan.
5/5
GoogleElle and Adelaide were very helpful and friendly, all got sorted quickly and by the date prescribed. Would use these agents again.
Dear Aimee Weatherill, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Haybrook Sheffield (Lettings)
5/5
GoogleGreat experience with Haybrooks. Really friendly and efficient staff. In particular thank you to Katie Woodhead for all your help, you've been great.
Dear Catt Murray, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
5/5
GoogleFirst time I have rented, and Haybrook have made the process a really positive one. Thanks to Adelaide for guiding me through it!
Dear Matt Hayter, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please don't hesitate to reach out!
5/5
GoogleI've been doing work for Haybrook for the past 4years as a gas engineer. I have never had any problems with the company and they are a pleasure to do business with. Katie and Sharon are always very professional and trustworthy. All tenants I've dealt with, renting Haybrook's properties have only had good words to say about them. I wouldn't hesitate to recommend them to anyone wanting to rent a property.
Hi Renald Perri, We're pleased to see the 5-star rating you left for us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
5/5
GoogleMcKenzie was great at keeping me up to date on the process of renting my property out and letting me know any problems that needed sorting.
Hi Amelia thank you for the review, it is greatly appreciated glad you are happy with the service we provided.
5/5
GoogleHaybrook are my letting agent. they have been excellent at looking after my lettings for a period of approximately 10 years now with continued support and professionalism Katie Woodhead and Megan Hodson are the ones who I normally speak to and they take care of all things relating to the let efficiently and keep me informed. i would highly recommend them.
Good Morning Rihana, thank you so much for leaving this review for us here in Property Management, so much appreciated - from Meg&Katie@Haybrook
5/5
GoogleBeen a good experience with Haybrook. Been helpful in renewing the tenancy and quick to respond. Tom Aspinal has been especially helpful with his quick and clear response.
5/5
GoogleI had a query that needed investigating regarding my property, Tom Aspinal picked up my e mail and delivered great customer service ensuring my questions was answered and that the issue was taken care of. Tom communicated throughout and showed he cared. Very pleased
Hi Joe - Thank you for the kind words, I will let Tom know. Sheffield Property Management
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Yes. In The Trusted Agent 2026 awards: Haybrook Lettings, Sheffield won Trusted Agent.
