Haybrook Sheffield reviews

★★★★★ 1/5

Trustpilot

Scam and mislead you over Fees

Scam and mislead you over Fees. Increase charges when they want and when you do eventually get through to branch they do not help, do not reply to emails and just pass the buck to "Senior Management" who never contact you. Avoid this Agency if you want a fair service.

Graham · 7 May 2025

★★★★★ 5/5

Google

Met sue at Haybrook sheffield what a wonderful lady always there to help and support you with whats needed and refer you to the relevant people when needed. It was a real pleasure to have met her, always has a smile on her face 😊 Sam, a mortgage advisor i would say one of the best i have met would recommend him to anyone.. helps with absolutely everything he can, not to mention save you a whole lot of money 👍🏼👍🏼👍🏼

Raz · 23 June 2018

★★★★★ 5/5

Google

I'm a first time buyer and just bought my first home through Haybrook. I had absolutely no idea what I was doing and was really anxious but Joanne and Helen completely put me at ease. They answered all my silly questions and talked me through every stage. Helen helped me so much when my purchase was delayed and fought for me when I didn't have the confidence to do so. I cant thank them enough as I couldn't have done it by myself. Great team. So friendly, knowledgeable, understanding and helpful. Would definitely recommend.

Sarah · 23 June 2018

★★★★★ 5/5

Trustpilot

Paul Dickinson of Haybrooks came to…

Paul Dickinson of Haybrooks came to give me a valuation on my sisters house who has sadly passed away. He was so lovely and I really did have so much confidence in what he had to say. He put me at ease as he was so nice to talk to and very knowledgeable about the housing market and all that it entails.

Anita · 19 October 2022

★★★★★ 5/5

Google

Julian Slater at Hillsborough office of Haybrooks, has been very helpful with suggestions for properties for sale in Sheffield. He pats attention to details such as confirming viewing arrangements by text, and I feel that nothing is too much trouble. A good experience.

Liz · 23 March 2024

★★★★★ 5/5

Trustpilot

Megan at the Sheffield Lettings Branch…

Megan at the Sheffield Lettings Branch has been such a massive help. She is consistently friendly, polite and helpful whether it be a small issue or a big one.

Shelby · 6 November 2019

★★★★★ 5/5

Google

While searching for a house, I interacted with many agents. George Vaughton from Haybrook stood out as one of the most pleasant. He was consistently positive, direct, and promptly communicated information between me and the vendors.

Anton · 28 July 2024

★★★★★ 5/5

Google

Ms Holly, from start to finish was very helpful and professional. I had been with other estate agents, who showed you properties that you didn't want,but Holly took time and patients and found us the property that we had been looking for a while. In my opinion, all the people, from reception to branch manager, were the best and down to earth. They went out of their way to help you and give you peace of mind. Every step of the way, they were there with guidance and support. I have recommended all my family and friends to buy from haybrook estate agents. So to Holly Marsden and rest of the team, very big thank you, and all the best. I would have given you 10 stars, but you are only allowed five. Thanks again Kindest regards Mr khan

Khan · 28 October 2017

★★★★★ 5/5

Trustpilot

My partner and I rented a property with…

My partner and I rented a property with Haybrook Sheffield for 12 months. They provided excellent service throughout and post rental. Katie was particularly helpful and efficient with her communication.

Thomas · 13 March 2019

★★★★★ 5/5

Google

Sales person was very helpful and answered all our questions. We were both highly impressed with our viewing, and were able to make an informed decision. Would recommend Haybrooks. First rate!

James · 23 June 2018

★★★★★ 5/5

Google

Sue Smyth is a fantastic estate agent. She kept contact regularly, was friendly and genuinely wanted to help us on our journey to finding a new home. I cant recommend enough.

Jay · 23 June 2018

★★★★★ 5/5

Google

Having chosen Haybrook's for the recent sale of our late mother’s house ,my sister and I were so pleased with the help and professional advise given by Helen and Daniel at the Hillsborough branch. Helen expertly guided us through the things we didn’t understand and her competent handling of what turned out to be difficult transactions we think is second to none, many thanks to all the staff at Hillsborough. We would without question recommend Haybrook's services. Mr Peter Dolby & Mrs Cynthia Megginson.

Peter · 23 June 2017

★★★★★ 5/5

Google

My partner and I have been searching for our first house for the past 6 months and have used Haybrook's Hillsborough on several occasions to view properties. The team arranged viewings promptly and were knowledgable during walk throughs - Holly in particular! We're in the process of purchase now and Haybrook's diligent and dedicated staff have kept us in the loop throughout.. as first time buyers this has been highly reassuring and much appreciated! I'd highly recommend the Haybrook's Hillsborough branch!

Chloe · 23 June 2017

★★★★★ 5/5

Google

I would just like to say a huge thank you to everyone at Hillsborough Haybrooks for the care and attention you have all shown to me when selling my flat. From my initial meeting with Daniel, then working with Holly, Jo and Helen and finally with Sarah who has kept me updated on progress on a regular basis. You have all supported me, answered my queries and certainly made selling my flat a much less stressful affair. I would have no hesitation whatsoever in recommendating Haybrooks to anyone who is proposing to sell their property in the Hillsborough area. Thank you all.

Janet · 23 June 2017

★★★★★ 5/5

Google

I recently bought a property through Haybrooks at Hillsborough and I can't rate them highly enough. Jo and Dan and the Team were fantastic as they gave me a very professional and friendly service whilst being sensitive to my needs and Taylor making the service required. They chased everything through for me updating me every day with the info I needed and nothing was too much trouble. They made buying my home so easy and it was a joy to work with them. I hope head office picks this up as they are truly a wonderful and inspiring team and deserve recognition for their hard work and dedication? Well done Haybrooks at Hillsborough it's a golden 6 🌟🌟🌟🌟🌟 🌟 from me. KT @SR

Kat · 23 June 2017

★★★★★ 5/5

Google

Excellent service from George and Ivonne who dealt with our sale and purchase. Always dealt with our queries in a prompt and professional manner. We are now living in our dream home.

Joanne · 26 September 2024

★★★★★ 1/5

Trustpilot

Unnecessary and hard to get hold of!

We've been letting with haybrook now for over two years. Recently it came to light via a conversation with Katie Woodhead that Haybrook had been in conversation with our landlord about the fact we had been "uncommunicative" regarding a proposed 10/15% rent raise. This was not the case, we had evidence that the company had tried to contact us only once regarding a 5% rent increase 3 months prior to this (July 2023), to which we replied within the hour. We had no follow up or response to from haybrook regarding this matter until October 2023. In the follow up email, Katie stated that our rent would be going up 10/15% if we did not respond before Monday (this was sent at 3pm on Friday. I don't doubt that this short time frame was unintentional). Again, we replied within one hour.Luckily, we had our landlords phone number. We contacted him directly to query the sudden increase in rental price. He informed us that Haybrook had let him know we had been unresponsive, forcing him to pay for a costly S13 to force a rent increase. We explained the situation from our side, and he informed us that he wasn't surprised, and that he had noticed a real decline in the service provided by Haybrook as a landlord. We came to a rent increase agreement of 7% without Haybrook, and both the landlord and ourselves emailed Haybrook to inform them of this. 3 weeks pass before we get any response from Haybrook about this, despite our weekly follow up emails. We escalated the matter to the area manager who had the ombudsman look in to this. Haybrook then reported back to us with an apology, and that they had "made a mistake and had accidentally been contacting the wrong tenants about the rent increase and not us." Human error apparently. In my opinion it is in the benefit of this company to create an antagonistic relationship between tenant and landlord so that they can maximise their profits by dealing with "problem tenants" on behalf of landlords.We reported our fire alarm broken over a month before this incident which Haybrook didn't even acknowledge, we had to ask the landlord to send us a new one eventually. Haybrook never acknowledged this.No one ever seems to answer the phone at the branch, and emails go for weeks and weeks without being responded to. It seems to me that this company do not benefit landlord or tenant...

Sophie · 17 November 2023

★★★★★ 5/5

Google

I just bought my first home through Haybrooks. As a first time buyer Susan & Helen at the Hillsborough branch were brilliant. They completely put me at ease and helped with all my annoying daft questions and made the whole process run smoothly. They kept intouch constantly and always there to reassure me with my queries. The team are great, friendly and so helpful. They have great understanding and knowledge of the whole process. Thankyou so much.

Laura · 23 June 2019

★★★★★ 5/5

Yell

Thanks Ladies

I recently purchased a property through this office and everybody couldn't have been more helpful.When the girl dealing with me went on holiday her replacement contacted me to introduce herself and let me know how things were proceeding.When there were problems with the legal office dealing with the purchase they sorted things out so the completion date was met.Everybody was pleasant,polite and very helpful

RayW-21 · 3 November 2016

★★★★★ 5/5

Google

We are delighted with the service that we have had so far. When Mandy and Linda came in the initial visit they explained fully the process. Linda then came back and took some really great photographs and video and her sales wordage sold the house. The rest of the team including Sue, Jo, Abi and Helen have all made the process so far quite seamless. Thanks for what you have all done so far.

Steven · 22 June 2020

★★★★★ 5/5

Trustpilot

I am sorry I have had to leave the…

I am sorry I have had to leave the premises that I was renting through Haybrook’s I found them to be a good company to deal with especially Zoey whom I was dealing with throughout the process. I highly recommend zoey as a good representative for the company as she has gone above all expectations to help me.

Liam · 12 June 2020

★★★★★ 5/5

Trustpilot

Brilliant team! Fantastic Service!

We are new tenants with Haybrook and the service from the whole team has been fantastic. The communication and professionalism within the team has really helped us with the moving process! Zoe was fantastic at the start helping us to get sorted and Megan has also been fantastic in helping us sort things since we moved. Brilliant team!

Megan · 9 June 2020

★★★★★ 5/5

Google

Susan Smyth recommended their mortgage advisor to me which was of great help, Sue was very friendly and helpful and wouldn’t hesitate to recommend and use again in the future

Nicola · 23 June 2018

★★★★★ 5/5

Google

We requested a valuation from Haybrook and was most grateful to Yvonne in the Hillsborough branch. She showed empathy and respect following a bereavement and we would definitely use Haybrook in the future because of Yvonne's professional, but friendly approach.

Chris · 22 April 2024