Dove Properties Sheffield reviews

★★★★★ 5/5

Google

Emily helped us find a student property that our group were happy with by suggesting options and booking in viewings for us to attend. The application process was quick and easy :)

Lizzie · 17 November 2024

★★★★★ 5/5

Google

Found them really helpful, sorted issues and got me the property I wanted quickly. Emma was great at getting back to me and worked hard to sort everything.

Russell · 8 February 2021

★★★★★ 5/5

Google

We've had a great experience of securing a student house through Dove properties - Emma Anderson in particular was highly friendly and supportive throughout the process 😊 …

Rowan · 1 January 2025

★★★★★ 1/5

Google

I wouldn't recommend anyone to this service. They would show you a viewing to a room but ask you to sign for a year contract with paid in advice if you don't have a British guarantor. On the moving day, you will find out it is not the room they showed you in the viewing. You also would discover the room has severe pest infestation including leeches, slugs and mice. If I haven't lived in Sheffield, I would believe that I was licliv in a developing country.They will just say if you are not happy with that you have to pay for cancellation fees for changing the tenancy agreement. This is the worst part. They require you to find someone else to replace your suffering rather than tackle the issues. I can't believe that would happen in a modern world.Even you find a person who doesn't mind to replace your tenancy, this company would just be picky even the landlord approved the replacement tenant. So there you go. You will never get back the rent paid in advice.

A · 23 June 2019

★★★★★ 1/5

Google

I wouldn't recommend anyone to this service. They would show you a viewing to a room but ask you to sign for a year contract with paid in advice if you don't have a British guarantor. On the moving day, you will find out it is not the room they showed you in the viewing. You also would discover the room has severe pest infestation including leeches, slugs and mice. If I haven't lived in Sheffield, I would believe that I was licliv in a developing country.They will just say if you are not happy with that you have to pay for cancellation fees for changing the tenancy agreement. This is the worst part. They require you to find someone else to replace your suffering rather than tackle the issues. I can't believe that would happen in a modern world.Even you find a person who doesn't mind to replace your tenancy, this company would just be picky even the landlord approved the replacement tenant. So there you go. You will never get back the rent paid in advice.

April · 2 March 2019

★★★★★ 1/5

Google

Dove have shown just how unprofessional they are in their reply to my Mum’s 1-star review of them. Regardless of the ‘he-said, she-said’ (95% of which is untrue, but regardless should not be taken into account by a ‘professional’ organisation), the facts of the matter are: Dove properties took a months rent from me for a property I no longer lived in, had tried to give the keys back for, and had expressed no desire to extend the contract on. NEVER ONCE did I contact Dove asking them to extend my contract for another month. Yes, my housemates did wish for this, however they were told they were only able to do so if all 4 of us sent an email saying we wished to extend the contract. I never sent an email, as I did not wish to stay in the property and did not wish to lie to Dove saying I was. It was certainly never the case that I just changed my mind and decided I didn’t wish to live in the property at the last minute. I had signed a 12 month contract and wanted to stick to that. I paid an extra months rent in error, due to setting my standing order up wrong. Admittedly, I tried to sort this with my housemates first before going straight to Dove. Also, at this point my Mum had been rushed for emergency surgery, thus I went home to be with her. So yes, I did contact Dove late regarding the fact that I had paid the rent in error (the 5th of July rather than the 1st). I spoke to one individual who said it happens quite often that people pay rent by accident and that they are just refunded. This never happened. Thus I paid the rent on 2 properties for the month of July, one that I actually lived in, and one that Dove refused to refund me for, even though I tried to give the keys back for the property on more than one occasion, during the month I was supposedly living there for (I now know why the employees would not take the keys from me…so that they could use this against me). Whilst not receiving a refund for rent I paid in error for a property I had not signed a contract for was very disappointing, even more so was the treatment from Dove’s employees. I was informed I would receive a call-back from Dove on several occasions, which never happened. Worse than this, I was told I was able to have a ‘meeting’ with the managing director to explain the situation. Instead, the middle aged man stood me in front of 3 other employees within the open shop-floor and told me there was no point talking to him as he didn’t have time to understand the situation, reducing me to tears from the frustration of not receiving the money I was due…all in front of the other employees. According to Dove young students are just people they feel they can intimidate out of taking issues further. I would not recommend Dove Properties to anybody.

Laura · 2 March 2019

★★★★★ 5/5

Google

Dove Properties is amazing, what more can I say? I have rented out a property with them and they have been there to help me along with all my needs regarding maintenance and all the questions I have thrown their way. ALL staff are super helpful including Mark, Alice, Joshua and Alice being the main four who've been there to help and serve with a smile, the website is very well designed and easy to use and the whole process in renting a property from them is simple! I am very happy with the property I have rented with Dove.

James · 2 March 2019

★★★★★ 5/5

Google

I have been doing decorating and maintenance for dove for over 2 years now and find the owner and all the staff very professional and easy to get on with .l work on alot of rental/student properties and find dove to be a very high standard in all area's. All the properties that I have worked on over that time I've never come across any unsatisfied residents and know the maintenance team do keep everyone resident/tradesmen up to speed as to when work is being done to properties. Also as a self employed contractor it's nice to know your services are always appreciated. Gary Awdas Decorators and General Maintenance

Gary · 2 March 2019

★★★★★ 5/5

Google

Very sad that a few of the negative reviews on here appear to be either fakes or from those with some other motive. Same thing appears on Trip Advisor where competitors try to rubbish the opposition, or moan about something that the provider tried to sort out, or was beyond their direct control. Dove have managed my properties for the last 10 years during which time they have steadily grown ,and you cannot do that in such a competitive and crowded letting agent market , if your customer service truly is one star.

Nigel · 2 March 2019

★★★★★ 5/5

Google

Emma has been a great help in setting up our new lease. She has dealt with my enquiries quickly and efficiently - thanks Emma! :)

Janine · 19 May 2021

★★★★★ 5/5

Google

Emma was brilliant in helping me through the process! Really fast replies and helped me get exactly what I needed.

Jasmine · 16 March 2022

★★★★★ 5/5

Google

I have had a very good experience with Dove properties during the renting process. All the email communications I have had have been professional, and the treatment I have received has been excellent so far.

Ιάσονας · 18 August 2024

★★★★★ 5/5

Google

Tegan was really helpful and efficient when sending over the application form and when asking for feedback. Thank you

Ronnie · 16 March 2022

★★★★★ 1/5

Google

My son has just moved into one of your properties and it certainly isn't in any kind of fit condition for even students to be living in. You should be ashamed to have your name to such a property and advertise it as a suitable property for students to rent at all. I know since they have tried to resolve the matter and nothing has yet been sorted or organised. its disgraceful to be perfectly honest when we are paying so much money for these properties its really not acceptable. I have a feeling this was a huge mistake to have gone with this company and i think my son and other students are going to regret this decision. Absolutely no idea how they are still running as a business.

Lee · 2 March 2018

★★★★★ 5/5

Google

This agency are second to none. Nothing is too much for them and they ensure anything reported is solved or fixed within a day. Would highly recommend to any student in Sheffield. I was scared about going from student accommodation to using an agency but my experience has been amazing. The house was in perfect condition. Definitely looked after and do not feel alone ever. Love it. All the staff are amazing with the attitude that nothing is too much. The staff are a prize to the business. Couldn't speak a bad thing about Dove,

Leah · 2 March 2018

★★★★★ 5/5

Facebook

Jodi is very lovely and helpful and clear would recommend working with her

Jessica · 8 November 2022

★★★★★ 5/5

Google

Imogen showed us round Flats 2&3 Broomgrove Lane, and she was a brilliant guide. She answered all of our questions, giving us the information she needed. Great properties

Ayesha · 24 November 2024

★★★★★ 5/5

Google

Dove have shown themselves to be far superior to the letting agencies that I have used in the past. They're quick to respond to any questions or queries, and are happy to fix any issues with the property as soon as possible. Mark in particular has been wonderful to work with. Our boiler broke down at the start of January (it really was quite cold) and they booked engineers to come and sort us out with a new boiler a few days later, and provided us with standalone heaters to keep our toes warm in the mean time. Thank you Dove!

Binlo · 17 March 2017

★★★★★ 5/5

Google

I have been renting through Dove since September 2016 and have found their service to be far superior to any I have received from previous letting agencies. The process of acquiring the property was extremely smooth and I received prompt, friendly and helpful responses to any query I had. Since moving into the property I have continued to receive an excellent level of customer service from the property management team. Any query has always been responded to on the same day and usually within the hour and any necessary remedial works have been acted upon straight away and, with fantastic communication on progress updates.

Gina · 2 March 2017

★★★★★ 5/5

Google

Jodi was really helpful, had loads of questions but was able to answer them all quickly.

Josh · 20 May 2022

★★★★★ 5/5

Google

Seem very nice, Emma is very good at dealing with enquiries and has been fantastic in sorting out all our tenancy info!

Nathan · 12 May 2021

★★★★★ 5/5

Facebook

Quick, efficient and very reliable! Jodi and Emma were particularly helpful when answering any queries and sending over documents! Would recommend 100%

Lauren · 14 April 2021

★★★★★ 5/5

Google

Emma has been super helpful with processing all the paperwork with getting the rental agreement sorted. Looking forward to moving in!

Andrew · 3 June 2021

★★★★★ 5/5

Google

Chris showed my friend and I around a property in Crookesmoor and was absolutely amazing. He was incredibly informative and helpful, 10/10 service :)

Poppy · 20 December 2024