Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery grateful from all of the help from Harrison at Dove in relation to mine and my housemates' property. Since he took over as property manager for our property, has always been helpful, attentive and has ensured any reported problems in the house are dealt with accordingly. Very thankful for all of his help!
Jen · 22 February 2024
Agent replied · 21 June 2024
Dear Jen
Thanks so much for taking the time out to leave such a positive review, it is greatly appreciated. We will be sure to pass on your kind words to Harrison in the property management team.
★★★★★ 5/5
GoogleStaff were very helpful when trying to find our house for next year. Lauren was really prompt with replies and helped make the process very smooth!
William · 20 May 2022
Agent replied
Thank you William. That's kind of you.
★★★★★ 1/5
GoogleVery disappointed with the maintenance service from Dove Properties. We have had a insect problem at the property recently, a infestation of moths and possibility bed bugs. Maintenance staff have been round the house to check the problem. The staff member agreed there is a insect problem at the property, however told me nothing will be done as " it won't kill you." She was very patronising and brushed off any concern I raised. I have had to deal with the insect problem myself now, as the staff refuse to help. I would not recommend Dove properties.
Naomi · 31 May 2021
Agent replied
Dear Naomi
Thankyou for your review the contents of which are naturally disappointing. We are sorry that you felt the service you have received has not been satisfactory. We always aim to ensure that all our tenants enjoy their experience in Doves rental properties and try to resolve issues as quickly as possible. We have discussed the situation with you over the phone and believe the situation is now sorted but please feel free to call the office should you have any further queries.
★★★★★ 5/5
GoogleI have used Dove to let my student house over the last few years and they have never failed me.
Lindsay is really on the ball and always enthusiastic. Very happy to recommend Dove
Jonathan · 1 December 2020
Agent replied
Dear Jonathan. Thank you for taking the time to leave us this great review. It really is lovely to hear that your experience with Dove has been so positive. I will ensure that Lindsay sees your comments.
★★★★★ 5/5
GoogleChris was a lovely bloke showing us around two properties, both were much nicer than other agents’ properties we had seen prior.
George · 5 November 2024
★★★★★ 5/5
GoogleHighly recommend, Lauryn is great and has been super helpful:)
Maya · 22 October 2023
Agent replied · 26 November 2023
Dear Maya
Thankyou for your kind words. We will be sure to pass your comments on to Lauryn.
★★★★★ 5/5
GoogleI would highly recommend Dove Properties and especially Lindsay France truly could not have been more helpful . Highly recommend Lindsay and Dove - 5 star 🌟 service . Thank youPositiveResponsiveness, Quality, Professionalism, Value
Freya · 26 August 2020
Agent replied
Thank you for the review Freya
★★★★★ 1/5
GoogleBooked a viewing with dove and was told 5 minutes before my viewing (after driving an hour) that the property was taken, I did not receive any apology of any kind until I emailed them later that day. I was then told that houses are let on a 'first come first serve' basis without being told this when I booked the viewing. It seems other, more customer focused letting agents in the area hold the houses for 3 days after viewing before allowing others to view and sign for them. I would avoid and opt for a more customer orientated letting agent such as Merali if I were you.
Oscar · 30 January 2021
Agent replied
Dear Oscar, we are sorry that your experience with Dove was not positive and naturally disappointed to have received this negative review. You were booked in to view two properties with us on your visit, one of which was unfortunately reserved by another group on the day you were due to view however the other property was still available for you to see. Due to the nature of student lettings and the amount of viewings which take place for each property we are unable to hold properties for 3 days unless the property is reserved. We did try to contact you on the day to further discuss this but were unable to get through to you. We wish you the best of luck with your property search and please feel free to contact Dove if you are still looking.
★★★★★ 5/5
GoogleWe have had a great experience with Dove properties this year. Jodi in particular has been absolutely amazing, consistently supporting us with the moving process for the upcoming year and always sorting any problems and answering questions we have. Would one hundred percent recommend dove properties for students!
Molly · 22 April 2024
Agent replied · 21 June 2024
Dear Molly
Thankyou for taking the time out to leave us such a positive review. We are thrilled that you have had such a great experience with us and glad that you would recommend our services to other potential tenants. Once again thankyou on behalf of the team at Dove properties.
★★★★★ 5/5
GoogleA great letting agents to use, always keeping in contact with tenants and solves problems you have the same day if not the next. Special thank you to Mark and Melissa who helped us throughout the year.
Katie · 17 March 2019
Agent replied
Thank you for your kind comments Katie. Best wishes to you and your housemates.
★★★★★ 5/5
GoogleGreat estate agents. Shown around by Chris who was really nice and friendly, knew a lot about the property and was on hand to answer any questions we had. Would recommend booking viewings with Dove.
Theo · 24 November 2024
Agent replied · 26 December 2024
Thanks for this lovely review, we really appreciate it. From all the team at Dove
★★★★★ 5/5
GoogleTegan was very friendly and helpful, I could always call to clarify details about the house
Jake · 1 March 2023
Agent replied · 26 November 2023
Hi Jacob
Thanks for the lovely review. We really appreciate it and will be sure to pass on your kind words to Tegan. Good luck in your new property.
★★★★★ 5/5
GoogleEmma has been a huge help securing a property for July and Lindsay was also helpful in our search for a new place. They've been very efficient with communication.
Claire · 15 June 2021
Agent replied · 30 July 2023
Dear Claire.
Its nice to see that your experience of Dove Proeprties was positive. Thankyou for taking the time out to leave us this review.
★★★★★ 1/5
GoogleSuper helpful when getting you into a place. Once in that goes away. Turns out the place we were in wasn't up to HMO regulations, one thing you'd expect they'd vet in a property. Condescending when we reported issues with white goods even though an internal pipe seal for filling had failed. But then again, what can you expect from a student letting agent.
Will · 14 February 2023
Agent replied
Hi Will, really disappointed to read your edited review given that your initial dealing with us was so positive. Our apologies if you feel the service you have received has not been good enough. I see from our records that the property you currently occupy has a valid HMO licence which was provided to you before you moved in. As is normal practice the council have carried out an inspection and asked for some updates to the property to be made in order to comply with changing legislation etc. This is completely standard procedure. We have organised the works and are now awaiting the council to go back. This does not mean that the property is not up to HMO regulations. We are unsure what you mean by internal pipe seal for filling failing however if you would like to contact the office we would be happy to discuss this with you further.
★★★★★ 5/5
GoogleTegan was very friendly and helpful, I could always call to clarify details about the house
Jacob · 14 February 2023
Agent replied
Hi Jacob
Thanks for the lovely review. We really appreciate it and will be sure to pass on your kind words to Tegan. Good luck in your new property.
★★★★★ 5/5
GoogleWell done to the letting team at Doves who have worked so hard during the Lock down period. They have successfully secured tenants for next year whilst operating under the current restrictions. Id like to give a big thank you to Lindsay who was so friendly and professional during the process keeping me informed at all times and always positive. A pleasure to work with.
Alan · 5 May 2020
★★★★★ 5/5
GoogleJodi has been a great help in providing me with the documents and details that I needed about my tenancy for an application. Thanks!
Anna · 16 March 2022
Agent replied
Dear Anna
Thankyou so much for leaving us such a positive review. We are glad that you were pleased with the customer service you received and will be sure to pass your comments on to Jodi. Thankyou Dove Properties.
★★★★★ 5/5
GoogleI have recently moved tenancies with Dove, Emma Carver was the estate agent that sorted this move. I am very greatful for how helpful and kind she was. Highly recommend.
Lydia · 30 January 2021
Agent replied
Thanks for the lovely review Lydia from all the team at Dove (Especially Emma!)
★★★★★ 5/5
GoogleRob Sarah Emma and the team are excellent. They always do things professionally.
Richard · 1 May 2023
Agent replied · 30 July 2023
Dear Richard
Thankyou for your review and your custom over the years. Great to hear you are happy with our service. Best wishes from the team at Dove.
★★★★★ 5/5
GoogleRenting as a couple for a 1 bed flat was made easy for me and my partner, we extended the contract for another year with help from Jodi and she made the process very simple and went above and beyond to help us with our needs including negotiations with our landlord. Thanks, Jodi!
Charlie · 24 November 2023
Agent replied · 26 November 2023
Dear Charlie
Great to hear your experience of renewing your tenancy was simple and straight forward. Thankyou so much for taking time out to leave us a positive review we really appreciate it. From the team at dove.
★★★★★ 5/5
GoogleFaultless company. Staff always endeavour to ensure a smooth tenancy, are friendly, patient and helpful getting matters sorted effectively.
Allocation of a staff member to groups ( currently Emily-Rose ) to help on an individual basis means they always know what is going on and can help sort everything fast.
Ben · 23 January 2024
Agent replied · 21 June 2024
Dear Ben
We appreciate you taking the time out to leave us this fantastic review. Thankyou so much
★★★★★ 1/5
GoogleAwful company, been with them for 2 student houses. First year had no problems with landlord and was proper sound he’s called Mr Megson. Would highly recommend. 2nd year had multiple problems and dove continue to sit back and do nothing saying they can’t do anything even though they are the company you come through. Avoid renting from Mr Ahmed at all costs. Useless landlord, never responds, doesn’t do what he says he will and tries making you pay for stuff you didn’t break. Also when looking at a place make sure to ask about the service and WiFi connection at spots as loads of places are in areas that are awful for them, but they don’t tell you that. Much better letting companies around Sheffield.
Junjun99 · 5 April 2020
Agent replied
Dear junjun, Thank you for your review - the contents of which are naturally disappointing. As you state, we do not manage the property you live in - you deal direct with the landlord. You will note we have no legal powers to effect the issues you are experiencing. In circumstances such as these we are always happy to work with tenants and landlords in an effort to resolve any difficulties. If you could email us at info@doveproperties.co.uk an updated report of the situation and we will again speak with the Landlord on your behalf in an effort to resolve the situation. We are happy to hear that you had a good first year, again through ourselves, where you dealt direct with the Landlord (as you do now). It would therefore be appreciated if you could consider whether a positive review here for your time in your first year might be warranted, or perhaps an amendment to the star ranking you have just left. Small family businesses and their hard working local teams rely on a fair and consistent approach to reviews. We thank you for your consideration and support in this matter. We look forward to receiving your email so we can approach your landlord again on your behalf. Many thanks from the Dove team
★★★★★ 1/5
GoogleVery disappointed
The Woman who showed us around the house expressed her very condescending and unnecessary opinion about how and where me and my friends “should” live, we were basically called stupid by the woman because we are first years and are wanting to let a house together.
The experience was very unorganised, the lady arrived late and the entire experience was extremely disappointing.
After being told by the lady who showed us around that we couldn’t put a deposit down on a house and we couldn’t use this company to find somewhere to live. we then found out after ringing the office, that infact we could if we provided proof of finance. Which I did within the hour, it took them three days to reply but by that point another group had put a deposit down so we could no longer let the house we all loved.
Kendal · 1 March 2020
Agent replied
Hi Kendal,
We are sorry to hear that you feel you had a bad experience with us. You were shown around the property by one of our assisted viewers. I believe she was trying to ascertain whether you had confirmed places at university (as you had advised you had just left college), which would be required in order to sign you up. We apologise if this conversation came across contrary to how it was intended.
We received an email from you on Friday afternoon advising that you were interested in proceeding with an application to rent the property to which we responded on Monday morning, after the weekend. Unfortunately, during this time, another group who had previously viewed the property and were in discussions with us and the landlord had responded with the required information to go ahead with the property, and the landlord was keen to proceed. At this point it still hadn’t been confirmed that your group had definite university places or were in fact over the age of 18 and able to sign a tenancy agreement. We still have not yet had a response to this from our email to you.
We can only apologise that this property is no longer available, however as discussed in our emails if you are able to confirm your situation we would be happy to look into alternative properties for your group.
Thank you.
Dove Properties
★★★★★ 4/5
GoogleI had an excellent experience finding a property through Dove. Emma was extremely helpful and they were very prompt at responding to any correspondences I had with them.
Nathaniel · 22 February 2021
Agent replied
Thankyou for taking the time to leave us such a positive review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
