Trusted Agent profile · Sheffield
★★★★★
108 reviews across 2 platforms
Kelham Central, Sheffield, S3 8SA
Citu Yorkshire's office in Sheffield, at Kelham Central, is rated 4.4 out of 5 across 108 reviews on two platforms, including 22 Google reviews rated 4.8.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
TrustpilotStudent visit to Citu, Kelham Island
I just want to say thanks to Sarah and colleagues at Citu for giving us (a group of masters Urban Planning students from Bristol) a chance to hear about your work in Kelham Island, and to see the development as it is progressing. We all found it an excellent experience, and hope to come back in the next few years!
5/5
TrustpilotWe've had a great time so far at Citu
We moved in in April 2021 on Solar Avenue and are delighted with our decision.We're here for the duration and are really excited to see it all finished. I would absolutely not try and put anyone off buying here based on my experience. I think our house looks great, is innovative in its' design and we are yet to have any major issues with it (although we appreciate others have, which is a shame). The development of the whole area is a major project, and if I was to make any criticism it could be that Citu have taken on a lot at once and, at times, communication hasn't been great with residents. However, at the time of writing that does seem to have improved with more regular updates. Again, we have a great time living here. We're delighted to be part of an actual community too - it's the first place we've ever lived where we socialise with our neighbours and that's a great thing. Happy to provide any other feedback as and when needed!
Hello Kris, thank you for leaving us this 5* review. It’s great to hear how happy you are with your home and living in the community at the Climate Innovation District! Team Citu
5/5
TrustpilotWe love our house
We love our house - amazing community, great location, beautiful views. We had some teething issues at the beginning but at the same time show me a developer/construction project in the UK that has no problems. Another positive of this development is that they are working on a very large project in the area - they will be always here to support owners/buyers not like some other developers that complete project and move on to the next one.Customer support improved a lot, Megan deserves a lot of credit for her hard work and dedication!
Hello Jacek! Thank you for leaving us this 5* review. We’ll pass on your feedback to Megan and appreciate you taking the time to share how much you love your home! Team Citu
1/5
TrustpilotWhat can I say about Citu?
What can I say about Citu?I’d say the area that’s built is a spot on area. Small bars, restaurants and cafes are next to us. It has its own character, independent. Could say stands out from the rest. Everything it’s nearby. Unfortunately, the cons are way more than the pros. CITU is a cheap company. I mean really cheap. The communication’s terrible. If they were a MASH, children’s services trying to save/put down a child protection plan for the children would be a lost cause. I had some exposed wires outside my place. I insisted on hiding them so they listed it as an ASAP. I think after 8months, roughly, they covered them! Guess better late than never. Had issues in my place, and a lot of issues, still do. If they had a couple of days to assign the appropriate workers to my place everything would’ve been done. It took months. My guarantee ended last year, they emailed me in late Feb that my guarantee ended asking me about my defects. And, of course, that took a while, still has some defects, maybe in 2025, everything will be done. Not responsive to their emails, you have to email about 10+ and if you’re lucky you will get a response. The last emails I got from them when I emailed about my defects said that TODAY the allocated things will be fixed. Unfortunately, nothing was fixed. I had issues with my shower door, everything was coming out and I had to clean the shower every time I finished. I asked if they could replace the shower door but they didn’t see it as a defect. I had my light switch installed wrongly. I fought for my light switch and heater in the kitchen to be replaced (do have pictures). My heater upstairs is a small one. In winter my bedroom is freezing. They refuse to change the heater because this is how the designer designed it. I visited one of my neighbour's flat, the same house, it’s like a reflection of mine. Their upstairs and downstairs bedrooms are both medium heaters. Unfortunately, CITU was/is so proud that they refuse to change my defect (defects caused by their own company) because that was how they designed it and it cannot be changed. I do not know who the designer is and can only talk about my situation, honestly terrible. I would suggest maybe going back to uni or trying out a different job. That includes the rest - Meg P. and Chris T. I felt and still do like a number, like now that they sold the place that’s it. Felt like I was taken for granted, and only care about money. Not bothered about my issues, issues created by CITU and their designers. My issues are still hanging there. A parking spot is about £14,000 and prices increase. I would suggest if you are planning on buying one of the plots after you move in check with your neighbours you’ll find differences. I would suggest also, having a chat with the residents there, getting feedback and then deciding. It does sound like I'm exaggerating. From my side, the only proof I have is the emails I exchanged and pictures. If you need more proof ask the neighbours.Wish you the best of luck.
We would like to take the opportunity to address some of the comments that you have noted. We do acknowledge that some of the works we have undertaken have taken time however, after reviewing our communications, we can see there has been regular contact with yourself to appease any dissatisfaction and that you have also sent emails of satisfaction regarding works that have been completed. We are committed to constructing our houses according to plans submitted by our design team and are unable to change this process per household. We take your complaint seriously and have taken steps to address it thoroughly through our Customer Service and Site teams and we will continue to be in contact to resolve any outstanding issues.
5/5
TrustpilotI love my new home
I love my new home, I love the innovation and concept for creating a new more sustainable home and build a truly unique house within a beautiful environment. My home has stayed a consistently warm temperature right throughout the house during the winter months and I am really looking forward to being here in the Summer to enjoy the stunning outdoor space that is shared right across the community. All of the residents I have met have been lovely and there are community events for those who want to take part and everyone is happy to help each other with real community spirit. I can see that snagging issues are being resolved by subtle design changes aimed to improve new properties as the site progresses so though I can see others have posted bad reviews and have had issues this has not been my personal experience which is all I can make comment on. I really love living here and cannot wait for the coffee shops and restaurants to be built to further enhance the whole area.
Dear Christina, thank you so much for leaving us this 5-star review. We're thrilled to hear how much you love your new home and living at the Climate Innovation District. We really appreciate you sharing your experience and look forward to hearing how you enjoy the district when summer blooms! - Team Citu
1/5
TrustpilotEasily the worst company I have ever dealt with!
Simply woeful company. *EDIT* - Please don't be fooled by their response. I have been chasing them to rectify issues since November 2020. Many of times my email just get ignored until I chase them. Taking 16 months to come to my property and do a report and action none of it is by no means considered good customer service.They market themselves very well but do not be fooled their after care and customer service is completely non-existent. To any prospective buyers please spend your hard earned money elsewhere. They hide being COVID as an excuse for not being able to rectify issues however they have hundreds of workers on site 7 days a week and continue to build and fit out new houses all around me. They were very quick to use myself and my property in their marketing and PR campaigns but not so quick to speak with myself regarding issues, in fact I have just been ignored on several occasions. I have lived in my property for 15 months now and still have no clarity on when the numerous defects will be rectified. They use the classic deferral tactics of coming to your property to 'document' your issues then you never hear from then again. Moreover nothing even gets noted down. They have been to my property at least 5 times. Issues include: - Subfloor in every room is very very creaky and loud which disturbs people below.- Wood flooring on both stair cases has large gaps up either side. (Citu have actually said this is normal and would only seal this up as a 'gesture of good will' which is rather insulting.) - Wood flooring splitting in numerous places.- Carpet in bedroom bobbly and not sealed around the door. - Bannister damaged by tradesmen and not rectified. I paid an additional £2,000 to have a kitchen island in my home which took 5 months for them to actually fit. I was left for the majority of that period with no Quartz top on the island and no one would communicate with me as to where it was. Numerous times CITU have allowed their construction workers to be polishing concrete extremely loudly at 1am waking up the whole estate, which had to be reported to the council. 90% of what is fitted internally is subcontracted and the workmanship is extremely poor. When it comes to rectifying issues their subcontractors have either quit or been sacked (lost count of how many joiners they have had.) Same goes for their customer service/remedials team. Also have paid £18,000 for a parking space for the car park to be terribly flooded with moody water for my first year there with no compensation offered. I have voice recordings of CITU's own contractors referring to their customer service team/CITU in general as 'like talking to a wall.' Which pretty well sums them up as a business. If anyone thinking of buying from CITU would like a discssion with myself before doing so please feel free to contact myself via Instagram @Frazerconnelly
Dear Frazer, Firstly, we wanted to address your comments about lack of customer service communication - most recently we visited you at your home on 8th February and then followed up with a full commitment report on the 11th February - giving transparent feedback on the issues you had raised.We'd also like to take the opportunity to clarify and address some of the issues that you have highlighted within your review:- We do not have a team of hundreds of workers on a 7 day a week schedule, but do have a team that is assigned to developing the Climate Innovation District - they are dedicated to the commitment we have made to the existing and future residents to protect and increase the value of their properties as well as accelerating the transition to zero carbon cities.- COVID has not only impacted Citu but all property developers. Whilst we do not like to use the pandemic as a reason, it is a fact that it has affected the supply chain, costs and the general functioning of the industry.- Due to a complication related to concrete pours and subsequent timing issues we acknowledged and apologised for the works that continued into the night. These works are now complete and we do not foresee any further impact.- We acknowledge there are occasionally challenging times being a resident adjacent to a development and we are transparent within the sales process - highlighting what is complete on the site and the future works that will be involved. We remain committed to applying process and communication to focus on completing what we are dedicated to delivering; sustainable homes that will radically reduce carbon emissions.I hope we can continue to communicate to resolve your outstanding issues.
5/5
TrustpilotWe worked with CITU to host our Active…
We worked with CITU to host our Active Workplaces Event last week (April) 2023 - the event was managed brilliantly by Abby and the team - great venue / facilities and easy for people to travel to the building via active travel options - Thanks CITU - Active Leeds (Leeds City Council)
5/5
GoogleThe new and developing modernised spot in Sheffield's eastside former industrial heartland. A variety of places to hangout, eat interesting food and take in the riverside views.
Hi Ronnie, thank you for your great feedback regarding our development in Kelham Central!
5/5
TrustpilotEmily
Emily Very informative & friendly. Great knowledge of the local area and was very honest & open with answering our questions through our property viewings. Would highly recommend!
1/5
Trustpilotbad experiences
bad experiences, bad communication. they delete opinions, comments not comfortable for them
Thank you for your feedback, and we’re sorry to hear you have had a negative experience. We always aim to communicate clearly and work with our customers to resolve any problems as quick as possible. Regarding hiding negative comments, we are unable to remove any comments or opinions on our review platforms, and the visibility of these are managed by the platform directly. We are keen to work with you further to help resolve any ongoing concerns. Please email our Customer Care team and we will work towards a solution.
5/5
TrustpilotSarah was calm and helpful
Sarah was calm and helpful. She was able to answer our questions and seemed open and honest,
Hi Peter, thank you so much for leaving us a 5* review. We will pass on your feedback to Sarah who will be delighted!
5/5
TrustpilotBeautiful & cozy apartment
We’d just like to thank the entire sales & customer team for an amazing first home buying experience! We absolutely love our apartment, there’s truly nothing else like it in Leeds. Danielle, along with the solicitors & mortgage broker she recommended have made the entire process effortless for us, we haven’t lifted a finger and we feel extremely looked after! & Andy did a perfect job of ensuring we had a smooth move in day! We couldn’t have asked for more & we’re so impressed with the quality of our apartment, it’s extremely cozy! Jack & Charlie
5/5
TrustpilotAlthough I didn't go through with the…
Although I didn't go through with the sale, Danielle has been great throughout
Thank you for your kind comments, we're pleased that Danielle has provided you with a great experience. The Citu Team.
2/5
TrustpilotInteresting development but……..
Interesting development with great environmental credentials. But it’s an over developed sited, now crammed with a new huge bank of flats next door and is next to an incinerator plant. My viewing was very informative but the houses are small with very little storage. The gardens and landscaping are an asset. I hope citu keeps up the standard over the long term.
5/5
TrustpilotLove the place and the houses
Love the place and the houses. I had a couple of issues with poor responses to snags but they were escalated and ultimately fixed. The houses are great, very well insulated (although the electric heating is relatively expensive when you need it on the coldest and darkest winter days), well sound proofed, well designed, and just very nice to live in. Proximity to the city is great, Leeds dock is less than 5 mins away, but equally you can walk the other way get away from the hustle and bustle in no time at all.
5/5
TrustpilotExceptional Service from Danielle Citu…
Both me and my husband viewed Citu properties, Danielle made this experience exceptional. Answering all our questions and accommodating. We could not think of any fault. The Citu team are so helpful and we love the community that is being created.
5/5
TrustpilotPositive experience
My experience with Citu has been really positive throughout the whole process. Even when my solicitors were being difficult, Citu staff were incredibly helpful getting any issues sorted and trying to get me moved in as quickly and pain free as possible. Was hesitant about buying a new build but honestly Citu has changed my opinion on it. Would recommend.
Hello Jack. Thank you so much for this review, we’re so pleased you’ve had a great experience while purchasing your Citu home. Team Citu
5/5
TrustpilotReally informative tour of Citu that…
Really informative tour of Citu that inspired the students and teachers alike. I would encourage anyone to go and learn about this exciting new development in Leeds.
We're glad you enjoyed your tour of the Climate Innovation District, thank you for your great feedback.
5/5
TrustpilotGreat development
Great development! I especially liked the pig love spot, amazing place to have a drink by the water. Recommend very strongly!
We love Piglove too, we're glad you agree!
5/5
TrustpilotEmily shallman excellent knowledgeable…
Emily shallman excellent knowledgeable service very helpful @ Citu kelham island thank you … Gv
Thank you for taking the time to leave a great review about your experience with Emily
5/5
TrustpilotDanielle Cooper - CITU
We’ve spent six months looking at CITU houses, trying to decide whether to buy and what location/house would suit us best. Throughout this time we’ve been supported by Danielle Cooper, the Customer Experience Manager at CITU. She has been a huge help to us and incredibly patient given the time we’ve taken to make up our minds. Danielle has met us at properties countless times, including during her Christmas holiday. She’s professional, knowledgable about the development and whilst she is very much a CITU sales person she also feels like someone who is on your side in finding the right house in the right location at the right price. Today, we exchanged contracts on a house in the Climate Innovation District in Leeds. And Danielle did a great job helping us navigate with our two solicitors to overcome a few potential final barriers to our purchase. She’s a great solutions focused person and if you are considering a CITU house then she’ll provide you with a good service. I should add that we did speak to a few residents to ensure we understood the pros and cons of buying on the CID development. They didn’t put us off but they did help us feel more informed about our decision and negotiating on our purchase.
5/5
TrustpilotNot just any development!
Recently viewed some of the properties at Climate Innovation District (courtesy of Danielle) and the homes and the service I received we’re second to none! It’s a really special community they are building down there - can’t wait to be a part of it! Thanks again Danielle for hospitality! 5/5!
Hello Max, thank you for taking the time to share your thoughts with us - we’ll pass this on to the team. We’re so pleased you you enjoyed your experience at the Climate Innovation District!
5/5
TrustpilotCitu, a great team behind the brand
Citu kindly offered to host the bi-annual LRQA Build Offsite Property Assurance Scheme (BOPAS) forum at their Head office based in Leeds (LS10). The Marketing team led by Lucy Smith with the assistance of Abbie Wardle did a sterling job in preparing the spacious and airy open plan timber structure above their main office space. The team was like a well-tuned Swiss watch with help with loading the presentations to a dedicated laptop, laying out the chairs for circa 100 people and arranging lunch. The whole Citu team was very accommodating and kept checking in throughout the day with regard to additional help and timing the whole event. I do not normally endorse venues, however if someone is looking for a small to medium size venue to host particular events / presentations the site at Citu might be just the ticket for you.
5/5
TrustpilotHad a viewing in Sheffield with Emily
Had a viewing in Sheffield with Emily Great layout Great customer service
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