5/5
GoogleEmily was really helpful and provided great service throughout. Would definitely recommend.
Agent replied · 27 December 2025
Thank you for your great feedback about your experience with Emily!
Trusted Agent profile · Sheffield
Citu Yorkshire Sheffield reviews
★★★★★
108 reviews across 2 platforms
Kelham Central, Sheffield, S3 8SA
Citu Yorkshire's office in Sheffield, at Kelham Central, is rated 4.4 out of 5 across 108 reviews on two platforms, including 22 Google reviews rated 4.8.
Reviews
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
Google5/5
TrustpilotAlan an Jo Brad…
We had the pleasure of visiting the Citu open day last week. And wow what a wonderful experience it was to attend and see this innovative, original and inspiring development on the Leeds riverside. This progressive and thoroughly eco sensitive village of beautiful houses and apartments projects way into the future with its modernity and exceptional attention to the Climate initiative. Thank you Danielle and Andrew for your superb and caring service. A trully remarkable experience.
Agent replied · 14 June 2024
Thank you so much for this 5-star review. We really appreciate you taking the time to feedback and help spread the word about us. We look forward to welcoming you back to the Climate Innovation District again soon.
1/5
TrustpilotExpensive mistake?
Like many other purchasors, we have many defects with our home. Citu have been made aware of the problems, but either don't reply or take months to do nothing. It's such a shame as the idea of the Climate Innovation District is a great one, but Citu themselves have somehow turned it into a disaster of leaky roofs, wobbly cladding, inadequate security, failing gates, thefts and planning contraventions. I cannot say this strongly enough: Don't have anything to do with Citu!
5/5
GoogleExcellent experience with the sales team viewing a property. Emily was throughly communicative, supportive and it was an enjoyable experience viewing the property. Thank you!
Agent replied · 16 April 2026
Thank you for your lovely feedback about Emily, we will be sure to pass on the message. Have a good day.
5/5
GoogleThank you to Emily who showed us around both of the show homes in Kelham central. The houses were stunning and we were armed with knowledge after all of our questions were answered. We had a follow up email including more information. It has been a great start to our house buying journey. Thank you Emily!!
5/5
TrustpilotA supportive sales and after sales team
After doing lots of research and spending lots of time at Citu Leeds we reserved our new home in June 2024. Nina, Sharan and Andy have been really helpful and went above and beyond to respond to queries we raised. They were so supportive and patient when our chain proved challenging. We love our new house, with its friendly and diverse community. All within walking distance of the shops, theatre and restaurants of Leeds city centre. So glad we made the move and grateful for the support of the Citu team.
Agent replied · 3 June 2026
Thank you for your great feedback Darren, we hope you're enjoying life in your new Citu home!
5/5
TrustpilotI’d give 10 stars if I could
I’d give 10 stars if I could. Myself and my boyfriend called 4 days ago to book a viewing to explore our options in buying a property through citu in the new kelham complex. Today we walked away armed with knowledge and a perfect image of our (possible) future within one of these amazing houses. The only reason being Emily S who was incredible and went above and beyond at every opportunity they could. Thank you so much, we hope to see you very soon to start our futures with Emily and Citu helping us along the way!!
Agent replied · 3 June 2026
Thank you for your great feedback Lucy, it is great to hear your positive experience with Emily! Have a good day.
5/5
TrustpilotEmily was so so so lovely
Emily was so so so lovely! Our sales rep was very helpful and attentive. She managed to answer every single question we had. Couldn’t ask for more!
5/5
TrustpilotAmazing Community and Sustainable Living!
As the team behind Piglove by the River, we feel so lucky to be part of Citu’s Climate Innovation District. The area is not just beautiful with its riverside views and green spaces, but it’s also buzzing with a real sense of community and creativity. Citu’s commitment to sustainability is inspiring, it’s great to see homes and businesses designed with the future in mind. It’s the perfect spot for our craft beer bar, and we love being surrounded by people who share our values. Big thanks to the Citu team for creating such an amazing place to live, work, and hang out. If you’re thinking of moving here or just visiting, we can’t recommend it enough. Come grab a pint with us and see for yourself!
Agent replied · 3 June 2026
It is great to have Piglove by the River at the Climate Innovation District, it is a great asset to not only us but the residents who live here!
5/5
TrustpilotImpressive, just not for us at this time.
We were shown round a 4 bed house in the climate change district by Sharan. The service from initial enquiry was first class. We were impressed by the design, quality and spaciousness of the house, particularly the air heat pump being contained within the house, and the high ceilings. The landscaping is lovely as is the walk into town along the river. Freehold ownership of the property stops at the footprint of the building, so there is no garden area which is not communally owned. This is a major sticking point for us, for two reasons: firstly, the prospect of paying unknown sums indefinitely to a management company for the upkeep of the communal areas; and secondly, not having any private outdoor space for drying washing, BBQs, having friends round in the summer etc.A bike would have to be brought into the kitchen. Also, not being able to get a car near the property to unload heavy shopping. Relegating the car to a central space fits in with the ethos of the site, but if you are elderly ( as we are ) or at the other end of the age range, you have a baby and all the stuff you have to take with them, schlepping a long way to the car isn't ideal. So, not for us, though I have respect for the values and aims of the site.
Agent replied · 3 June 2026
Thank you for your feedback Hilary, it is great to hear the sticking points for you and we will pass this on to the relevant teams for future projects. Have a good day!
5/5
Trustpilot5 star service
5 star service throughout our brief experience. From initial contact, to answering our many questions and aiding us in deciding whether the properties were right for us or not, Emily Smallman at Citu UK has been nothing short of amazing. Approachable, friendly, nothing ever too much trouble, and also knowledgeable in Citu as a development. Whilst not right for us currently we have no reserves about Citu as a company and certainly not about Emily. Anyone who finds themselves with her as their appointed sales person will certainly have a great experience.
Agent replied · 3 June 2026
Thank you for your kind words about your experience with Emily, we will make sure to pass the message on! Have a lovely day.
5/5
TrustpilotEmily was extremely knowledgable and…
Emily was extremely knowledgable and responsive and got us super excited about living inside modern housing with a strong emphasis on sustainability and community.
Agent replied · 3 June 2026
Thank you for your great feedback on your experience with Emily! Have a good rest of your day.
5/5
TrustpilotGreat sense of community
I bought a flat from CITU last year, and overall, my experience has been positive. The salesperson was amazing, friendly, helpful, and guided us through the entire process. The mortgage adviser they recommended was also excellent, with in-depth knowledge of the site and great support throughout all stages. Any major snags were handled quickly and efficiently. The development has a great sense of community, with plenty of green space and amenities that aren’t just for residents but also accessible to the local community. These are crucial in offering people young & old a safe place to gather and engage in positive activities.
Agent replied · 3 June 2026
Hi Jack, thank you for your lovely feedback about your experience buying with Citu and life at the Climate Innovation District. Have a good day.
5/5
TrustpilotDanielle was so helpful!
Danielle was so helpful in helping me find the ideal appartment for me! Nothing was too much trouble, and she really put my mind at ease about the whole process as a first time buyer. I’d really recommend Citu to anyone looking for a friendly community feel and a stylish home! I can’t wait to move into my new flat.
Agent replied · 14 June 2024
Hi Lydia, thank you for taking the time to provide your feedback. We're pleased that you had a positive experience with Citu and we wish you all the best with the move into your new home. The Citu Team.
5/5
GoogleEmily and the team were very professional and helpful. She had answers to all our questions.
Agent replied · 16 April 2026
Thank you David, we're glad you found our team helpful in your journey!
5/5
TrustpilotOutstanding Employees
The Citi staff, especially Emily Smallman, were outstanding in all respects providing expert advice and counsel.
5/5
TrustpilotThorough & supportive
Excellent communication, informative and thorough tour of the properties. Emily was friendly, helpful and super supportive - thank you!
Agent replied · 3 June 2026
Thank you Alanna for your great feedback. Have a good day!
5/5
GoogleAmazing customer service, Emily was really well informed, friendly and professional
Agent replied · 16 April 2026
We're glad you had a good experience with Emily, thank you for your feedback.
5/5
TrustpilotEmily was very knowledgeable about the…
Emily was very knowledgeable about the properties. She's enthusiastic and ready to answer any question!
Agent replied · 3 June 2026
We're glad to hear you had a good experience with Emily, we will make sure to let her know.
1/5
GoogleThis morning I walked past and heard one of their builders cat calling one of my neighbours. Not the first time I’ve heard this from them and last time the guy got pretty mouthy when he was rightly ignored. Harassing women on the street is exactly that, harassment. Hire better people and don’t allow a work culture where his two mates were laughing along. If I did this in the workplace I’d be fired and probably taken to court. Disgusting.
Agent replied · 15 June 2024
Thanks for bringing this to our attention. We have zero tolerance for these behaviours which defy all of our values as individuals and as a business. We would be grateful if you could provide more detail as to the location, date and approximate time of the incident so that we can investigate further and try to identify those involved. If at all possible, we would also appreciate knowing who was targeted so that we can reach out to them to apologise. Please contact jonathanm@citu.co.uk.
5/5
GoogleEmily showed us around Kelham Central and explained the ethos of the development and the community spirit Citu are building here. We absolutely loved the vibe of the site, and Emily explained it all with passion. Emily answered all our questions and she was so warm and excited to discuss our potential future with Citu - highly recommend.
Agent replied · 27 December 2025
We're pleased to hear about your positive experience with Emily, we will make sure to pass on the feedback. Have a good rest of your day!
5/5
TrustpilotGreat concept, great properties, great customer service and care
We were interested in the idea of eco-friendly housing but knew little about it so were pleased to find out about Citu properties in Sheffield. We were lucky to meet Sarah and be shown around the development at Kelham Central and some of the properties there. Sarah was extremely welcoming and helpful, providing a lot of information about the Citu ethos as well as the actual properties, and answering our numerous questions openly and willingly, helping us to think through the implications of what is a significant lifestyle change. She even arranged for us to visit the development in Leeds to get a sense of other properties not yet available in Sheffield. We found Sarah to be friendly and approachable, she kept us up to date without being pushy or giving us the 'hard sell'. The properties are lovely and the whole Citu concept of eco-friendly living with private dwellings but some shared outdoor space for the development of community activity is great. The properties themselves are modern, fresh and high quality. All in all, a really positive experience of this company.
5/5
TrustpilotCLIMATE INNOVATION DISTRICT
After recently visiting the Climate Innovation District, I have nothing but positive things to share. With its emphasis on environmentally conscious living, this district offers a vibrant place for a wide cohort of individuals, encouraging a forward-thinking community, where green technology and sustainable design are at the forefront. The addition of bars such as Pig Love, helps to create a real sense of community.
Agent replied · 3 June 2026
Thank you for sharing your lovely feedback on the Climate Innovation District Olivia, we hope to see you back soon!
2/5
Trustpilot3 years in a Citu home
I’ve been living in a Citu house for just over 3 years now and it’s been a mixed bag. I love the style, location, and convenience and the transformation of the area has been impressive to watch.
Agent replied · 25 December 2025
Hi Alex, thank you for taking the time to share your feedback with us. We take feedback very seriously and have been made aware an investigation was undertaken at the time of reporting the snags and an outcome was decided. Regarding the leaks in the bathroom, we were unaware of this and have now escalated this to the customer care team who will be in touch with you.
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