Blundells Banner Cross reviews in Sheffield

★★★★★ 5/5

Google

David came and did the valuation, gave advice on how best to present the property for sale as well as organizing the marketing package, I found him to be very professional and approachable. A special thank you to Diane for always being so welcoming, for overseeing the sale and keeping me up to date all the time with how things were progressing, even when I was out of the country for a week. Very happy with the level of service received from an attentive and professional team of people.

Brian · 29 May 2016

★★★★★ 5/5

Google

I spent several weeks on the Internet reviewing estates agents that I could use to sell my house. My selection criteria was that I wanted someone that had local knowledge of the housing market, that I could talk to locally, and not any estate agent that use call centres to deal with my enquiries, which I found all the web based estate agents do. On selecting Blundells, I found them to be the best estate agents in South Yorkshire. Their marketing products are of an extremely high quality, as they take time and care to get all the details correct, and the products that they produced for the Internet and Brochure were both to an exceptionally high standard. They have an excellent team lead by David Vaughan and Susan Wildsimth, and I received a quality service from all of their team members, that I have had contact with. I was very pleased to sell my house within two weeks of it going on to the market, and I would highly recommend you to use Blundells; they are worth every penny.

John · 29 May 2016

★★★★★ 1/5

Google

Very bad agency. If there was a zero I would have put it. It is is very bad experience. People are very rude. They dont listen to you when you call them for a problem. They are very arrogant. When I moved to the property, the alarm went off and I dont have the passcode to reset it. I asked a friend who advised me to turn the electricity off in order stop the alarm. It was a nightmare. I also noted many damage to the walls and furniture which is not reported in the inventory which I needed to keep a record off. The other most important thing is when I paid the rent for the first time they did not give me the bank details because I paid by card at the office. And I dont know how to pay the rent every month now and what is the agency or landlord bank details. When you call they are very rude.

Hamad · 28 May 2022

★★★★★ 5/5

Google

I called Blundells to market my property for a new tenant.I was told Nikki would call me the next day to discuss rent and marketing and she did.Lydia took over the marketing and has always kept me up to speed as to what was happening regarding clients interest etc.The service has been excellent although rather expensive but then again 5 star service takes the sting out of the cost.This is the second time I have used Blundells and will again in the future!

Paul · 28 May 2022

★★★★★ 5/5

Google

Jacob Bailey has been a pleasure to deal with and gone the extra mile to make sure things are right. Thanks!

Jacob · 8 June 2023

★★★★★ 1/5

Google

Rotten, false, unpleasant and incompetent, Blundells living up to the well earned reputation of estate agents. This is my direct experience. Blundells have provided me with very poor service. They committed to undertake certain things and then went back on their commitments. They are all smiles in the initial period, but once YOU are committed their personnel and systems don't come up smelling of roses. T

Dana · 28 August 2023

★★★★★ 5/5

Google

Georgia was efficient and professional and made the sale of our home easy while we are living overseas. She kept us informed regularly. Very happy with the service we have received. Thank you Georgia!PositiveQuality, Professionalism

Jane · 23 October 2021

★★★★★ 5/5

Google

I was extremely happy with the service that blundells provided, very efficient and the communication was extremely good. Everything went smoothly.

Lindsay · 7 May 2023

★★★★★ 5/5

Google

I must say Chelsea at the Ecclesall office was very professional , swift and efficient while I was completing my application with the team. I experienced a very easy process and she ensured that all questions were answered correctly and no misinformation was involved whatsoever. I must say the team at Ecclesall office is highly professional and time-efficient. Thank you.

Hr · 25 December 2023

★★★★★ 1/5

Google

Rotten, false, unpleasant and incompetent, Blundells living up to the well earned reputation of estate agents. This is my direct experience. Blundells have provided me with very poor service. They committed to undertake certain things and then went back on their commitments. They are all smiles in the initial period, but once YOU are committed their personnel and systems don't come up smelling of roses. T

Dana · 29 July 2023

★★★★★ 5/5

Google

Freddie was very friendly to deal with . much better than other agents I've dealt with in recent weeks. he was friendly and took the time to speak to you. the lady who booked my viewing also ever so lovely

Sophie · 28 May 2020

★★★★★ 5/5

Google

I purchased my first property with Blundells last year and I couldn’t be happier with the service I received. I previously had bad experiences with estate agents so I was apprehensive about the offer and purchase process. The staff at blundells couldn’t have been more helpful from the first viewing of the property and right through the purchase process. It hasn’t been a straightforward purchase but the team have always been responsive to my queries and have helped guide me through the process.PositiveResponsiveness, Professionalism

Hannah · 29 December 2021

★★★★★ 5/5

Google

Blundells were so helpful in all over the procedure. Many thanks to Lydia Dunigan for the support and the willingness to help to any questions i have raised.

Charis · 2 July 2022

★★★★★ 4/5

Google

Just rented a property through Blundells. So far, a good and professional service after a slight hiccup with different departments communication. Nikki is lovely to work with from Eccy Rd branch and sorted things quickly.

Ameena · 28 May 2021

★★★★★ 5/5

Google

We just got the keys to our flat today and Blundells have been great! Both Tasnim and Joseph were really friendly and helpful throughout the whole lettings process and got everything sorted quickly.

Lucy · 24 June 2024

★★★★★ 5/5

Google

We are currently in the process of selling our current home and buying a new property through Blundells, Banner Cross office. Our main contact is Jordan whom we have found to be extremely helpful and patient in answering our many questions and keeping us informed and up to date with how things are moving forward. While it is still early days, we are finding all the office staff friendly and approachable.

Lesley · 29 December 2022

★★★★★ 5/5

Google

Jacob was professional and helpful with every question we had. He was quick to respond to emails and friendly over the phone. Thank you for all your help!

Isobel · 28 May 2022

★★★★★ 4/5

Google

Thanks to Jacob and the team for making the letting process so simple and straight forward. Can recommend Blundells completely.

Neil · 29 March 2023

★★★★★ 1/5

Google

I was only able to view the property online due to covid so a lot of issues with the house were not visible, I was lied to about the state of the house before we moved in. And since moving in we have had a number of issues reported in the 4 months of living here and am constantly having to chase it, and a number of these issues do affect our day to day lives as the house is not up to standard. The only issue that has been sorted is the issue with the rats.NegativeQuality, Professionalism

Elanor · 23 October 2021

★★★★★ 1/5

Google

The most incompetent people I have ever dealt with, and I’m not just talking about estate agents. They are actually vile. I’m referring to the Ecclessall Roar branch anyways. Nikki and Megan to be even more specific. I see that this branch haven’t bothered making a FB page, that’s probably due to their 2 star rating and their reputation of being an absolute laughing stock within the industry. After making countless mistakes they did own up and admit it was their fault, but only when presented with irrefutable proof via email thread (I’m happy to forward this to anyone interested so you don’t have to waste your time with these creatures). Their response after admitting fault was telling me that I have to sign a new 6 contract (I had already been living there for 4 months and they still hadn’t sorted my contract out) or leave the premises that day. In a nutshell they made me homeless during the coldest months of a pandemic. When I suggested that this was highly illegal and that I would be pursuing litigation, Nikki from blundells shouted at me and said that she won’t put up with threats, when obviously that is the proper next step in a case like this. On top of this they messed up rent payments and made so many avoidable mistakes.NegativeQuality, Professionalism

Matthew · 23 October 2021

★★★★★ 1/5

Google

From beginning to miserable end, our dealings with Blundells Banner Cross have been poisonous. I’d say it was poor from first contact but it’ll take you a dozen unanswered calls before you can get through. Once you do, you’d better hope they’re not in their morning staff meeting otherwise they’re not interested, ask to call you back and then ‘forget’ to do so. After eventually getting through and arranging a viewing at the weekend, we loved the property and called to make an offer on Monday morning. Georgia answered (after the usual number of attempts to get through). On hearing we wanted to make an offer, she told us they were in their morning meeting and if they could call back in ten minutes. Bit of a surprise. Half an hour later, I called back. She said she was just about to call me (of course), took the details of the offer and said she’d get back to us. We heard nothing all day and, once they’d closed, we received an email saying our offer had been sent. And then begins the opaque language. “The offer is acceptable but not accepted, proceeding with preferred offer, I’ve got to be careful with how I phrase this, they’re just getting legal advice, we’ll let you know as soon as we know more.” The lack of transparency meant we had no idea where we were in the process. We were told the vendor needed legal advice as they’d undertaken works on the property without the freeholder’s permission. Eventually, we were told that the vendors were happy and that our offer had been accepted. They requested that we visit the branch on a Saturday morning to take our ID documents and sign forms for credit checks etc. Following this, we instructed our solicitor and told our mortgage advisor to go ahead with the mortgage application We celebrated, contacted nurseries and visited the area at the weekend to get a feel for the sites and amenities. A week later, we had a call to say our offer had been accepted. This after we’d been told a week ago that it already had been. We thought nothing of it and that it was the usual incompetence and lack of communication. Devastatingly, we received a call a few hours later completely out of the blue, telling us they had gone to the vendor with a higher offer from another buyer and that we'd lost the property. This news was given to us in the evening by someone we’d never spoken with before. They told us the vendor didn’t want to hear any more offers from us. The next day, we upped our offer, anyway - a degrading feeling, considering we’d already had our offer accepted. The vendor decided they wanted to hear best and final offers from us. Refusing to move and be messed around any further, we gave them a deadline that passed. The house was now somewhat ruined for us by the experience and we just wanted the charade to end. By far and away, the most worrying aspect of our dealings were data protection issues. The negotiator told us the names of the other bidders, their occupation, that the vendor was worried about having a survey done on the house due to the nature of the works they had done on it and other inappropriate information I felt uncomfortable being told. She seemed only interested in increasing the price for the vendor and not in avoiding gazumping or honouring our agreed sale. Throughout the whole process, all dealings were ambiguous and shady. The sale falling through should not have surprised me, as every dealing we'd had with them had been unclear, unhelpful and unprofessional. They didn't even have the courtesy of getting someone we'd been dealing with to call us with the news. The advert for the property was sloppy with poor photos taken of rooms and some key rooms (like lounge and master bedroom) missing entirely. The branch manager called me to discuss what had gone wrong. He recognised there were errors in process and said he would deal with them ‘sensitively’. He was civil and clearly disappointed, but could not offer more than a 'sorry you feel like that' apology and to discuss issues with his team.NegativeResponsiveness, Quality, Professionalism

Chris · 23 October 2021

★★★★★ 5/5

Google

I had the pleasure of liaising with Georgia Skitt during the purchase of our property. Georgia worked hard to move things along and kept us updated throughout what turned out to be a a long process. She was highly professional and dealt with everything efficiently - truly excellent from start to finish. We deal with estate agents across Sheffield and can honestly say we have had the best service from Georgia by a long mile. She went over and beyond and we cannot commend her enough - a real credit to Blundells.PositiveResponsiveness, Quality, Professionalism, Value

S · 23 October 2021

★★★★★ 5/5

Google

Absolutely delighted with the service I received from the lettings team at Banner Cross. Kylie was really helpful, very polite and professional - as were the rest of the team. I wouldn't hesitate to use again. Highly recommend.

Josh · 28 May 2020

★★★★★ 5/5

Google

Georgia and the team are highly professional and constantly chase on your behalf. The feedback is consistent and would highly recommend their services. Thank you for your help the Blundells team, keep it up!

James · 28 May 2021