Trusted Agent profile · Shaw
Verified
★★★★★
260 reviews across 1 platform
Lucena House Shaw Village Centre, Ramleaze Drive, SN5 5PY
Richard James's office in Shaw, at Lucena House Shaw Village Centre, is rated 4.6 out of 5 across 260 reviews on 1 platform, including 260 Google reviews rated 4.6.
Every review we hold for the Shaw office, from every platform, shown as written. First names only.
5/5
GoogleI am delighted to be able to write this review following the sale of our property through RICHARD JAMES. The service we have received from start to finish has been superb. We have been kept informed each step of the way and nothing has been …
Thank you for the lovely review Maragaret! We will ensure all members of staff involved will know about this review. We are so pleased you had such a great experience
5/5
GoogleSue and I would like to thank all of the staff at Richard James. Between them they kept our chain together. We initially sold within 4 days of going on the market back in March 2018. This however fell through twice. (No ones fault) They …
Thank you so much for your review! I will ensure this goes back to the staff involved. So pleased you had a great experience with us.
5/5
GoogleThey kept me informed and helped me every step.
Thank you so much for your kind feedback! We're thrilled that we were able to keep you informed and assist you every step of the way. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help.
4/5
GoogleGood communication. Chris in after sales has been good at keeping everything moving. The only negative (if I can call it that) was that we had about 30 viewings. Given the quality and location of house it really should have sold alot …
I'm glad to hear that Chris in after sales has been keeping things on track for you. It sounds like your home is special and deserved a quicker sale - hopefully, the right buyer will come along soon!
5/5
GoogleEmma, and the entire team at Richard James have been absolutely fantastic in assisting me with the purchase of my first property. She did a brilliant job in showing me around the property and ensured she answered all of my questions. Even …
Thank you for this lovely review Baj! So pleased you have had such a great experience with Emma in our West Swindon Office.
5/5
GoogleRichard James estate agents dealt with a recent property sale for me in West Swindon. They did an excellent job from the start to finish. From Barry dealing with the marketing and selling, a massive ‘well done’ and to Chris, keeping me …
Thank you for sharing your positive experience with Richard James estate agents! It's great to hear that Barry and Chris provided such excellent service throughout your property sale in West Swindon. If you have any more real estate needs in the future, don't hesitate to reach out to them again.
5/5
GoogleWe had our house on the market for over a year with a few different agents with no luck. When we changed to Richard James it sold within days! Our house sale and purchase of the new house were both through Richard James and we received …
Katie, Thanks for the 5 star review. We will pass this on to the team in West Swindon and wish you all the best in the future.
5/5
GoogleWe placed our house up for sale with Richard James back in March, after meeting with Alex Hornby, I felt confident that he would find the right buyer for our property and he understood we wanted a quick sale, so only got people in to view …
Rachael, Thanks for the review. We will pass this on to Alex and the team. Thanks also for the family referrals! Hope to help you again one day.
5/5
GoogleEmma from Richard James estates agents has been amazing through out my experience of finding me a property as first time buyer. Her services included the attentiveness in finding me a perfect property. She has been very patient and indeed …
That is great Victoria! We pride ourselves on top customer service and sounds like Emma has done a great job. We will ensure she gets your feedback and we wish you all the best of luck in moving into your new home
4/5
GoogleDespite the difficult cicumstances with Covid, we were pleased with the service that we have been provided. Though we have been in contact with many agents rather than just one, things have progressed smoothly and quickly.
Thank you for your review Michael, we are pleased that you were happy with your service. Unfortunately due to Covid it has meant that some calls and queries have been passed around multiple offices where we have had reduced staff numbers. … More
5/5
GoogleVery prompt replies. Always there to help and patient with our questions as first time buyers. Strongly recommend going with Richard James and Nicola - we will definitely think of them in the future when selling!
Thank you for your review Charley, we are so pleased to hear that as first time buyers you found Nicola helpful and that you would strongly recommend us. We will be sure to pass on this message and we look forward to working with you again in the future :-)
5/5
GoogleI would 100% recommend Richard James, after dealing with several other estate agents in the past they are by far the best. Excellent service all round when selling my house and any hiccups were dealt with quickly and efficiently. Katie in …
Thanks for the review Lorna!
5/5
GoogleChris made the process smooth and guided us through a couple of queries we had during our sale. Very professional and friendly. Thanks!
5/5
GoogleAll in all I am quite impressed with the service I have received. We had plenty of viewings very quickly and Richard James we’re always very accommodating with the times for the viewings. …
Thank you for your lovely review Lorenz, we really appreciate it and we will be sure to pass on your kind words to Chris. :-)
5/5
GoogleExcellent experience in helping us to buy a property. Very good communication, pleasant demeanor and an overall delight helping with house all aspects of purchasing a property, home insurance, mortgage, mortgage protection etc. …
Thank you for taking the time to leave us this review George, we are pleased to hear of your positive experience :-) We hope that you managed to find a suitable property or that our agents are helping you to find your dream home.
5/5
GoogleChris , absolute pleasure to deal with. Been in contact on a regular basis and managed my expectations consistently. Would be more than happy to deal with him again, made the last few weeks a lot less stressful.
Thank you for the 5 star review Kobi! Will ensure Chris see's your feedback.
4/5
GoogleLuke has shown us around a few different houses and we have found him professional and knowledgeable. He has also helped us secure our next property with great communication and support. Thank you
It was a pleasure assisting you in finding your new home! I'm glad to hear that you found Luke to be professional and knowledgeable throughout the process. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy settling into your new property!
3/5
GoogleRichard James were our local agent and the obvious choice when we recently moved. However their fees and the condescending manner from which they came, as well as the low valuation made us look elsewhere. …
Thank you for the review Max. So sorry to hear you don't feel you have had a great experience with us. We strive on customer service so any feedback to improve this is welcome.
5/5
GoogleIf you want to have your house sat on the market for 6 months use Henry George! If you want to sell your house in 3 days go with Richard James (West Swindon)
Thank you for the 5 star review, Karen! We are so glad your property sold in such a speedy time frame :-) We'll be sure to pass on your kind words to the whole team in West Swindon.
1/5
GoogleAbsolutely disgusting way in which the West Swindon team operate. Firstly I was unhappy with the photos Barry took of our property. I emailed him straight away but nothing happened and they were published. …
Thank you for your feedback. We are sorry that you feel your experience has not been the best with us. We will pass this on to the director of the West Swindon branch and request a response directly.
5/5
GoogleWe bought a house through Richard James. Our chain took a long time to get exchanged. Chris did a great job of communicating and keeping everyone abreast of any updates.
Thank you for your feedback Stuart! We appreciate you taking the time to leave us this 5 star review and hope you can understand that things are taking a little longer at the moment due to Covid. We will be sure to pass on the message to Chris :-)
5/5
GoogleRichards James fees maybe higher than others, however they are 100% worth it. The Sales team were excellent and found our perfect house within days of ours selling. …
Thank you so much Andy, we are so pleased to hear your positive thoughts on our fee prices and to hear of such a great experience with Chris. We will be sure to pass on your kind words to him :-)
4/5
GoogleIt was pleasant to speak with somebody who was efficient and gave me all the answers I required also sent me emails of properties that I may be interested in. Very helpful.
I'm so glad to hear that you found our conversation helpful and efficient! I'm happy to assist you further and send you more property suggestions if needed. Thank you for your kind words, and feel free to reach out anytime.
5/5
GoogleHi. From start to finish the process has been both professional and friendly from both matt and Emma. …
Thank you for your kind review Nicola :-)
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