Richard James Shaw reviews

★★★★★ 5/5

Google

I would like to say a big thank you to the Richard James team for all your help and support throughout the purchase of my new home. The whole process was handled professionally, and I really appreciate your communication, patience, and assistance from start to finish. You made an important and sometimes stressful process much easier for me and my family. We are very happy with our new home. 🏡 Thank you again to everyone at Richard James. I would definitely recommend your team to others.

Halit · 30 August 2026

★★★★★ 5/5

Google

Can’t recommend Luke Humphries enough. We’re only at the first stage of having an offer accepted , but Luke has gone above and beyond for us, working out of hours to do viewings with us, constantly kept us updated. Luke isn’t a pushy salesman like most, he listened to everything we wanted. The house we’ve had the offer accepted on, wasn’t one we were considering but luke seemed to think it would suit us and said to view it, so glad we did. Keep up the good work Luke.

Rachel · 30 July 2026

★★★★★ 5/5

Google

I had an excellent experience from start to finish. The entire process, from arranging the initial viewing through to the completion of my property purchase, was smooth and stress-free. Steve, Jake, and Coren were professional, helpful, and responsive throughout, making everything much easier than I expected. I would like to thank them for all their support and assistance. I wouldn't hesitate to recommend them and look forward to dealing with them again in the future.

Charlie · 4 July 2026

★★★★★ 5/5

Google

We had a very positive experience with Richard James’ West Swindon office. We were first introduced to the Team by Luke Boles. He was extremely proactive in assisting with our sale and purchase. His interpersonal skills are second to none and we found Luke to be professional and knowledgeable. We were particularly impressed by his outstanding level of client care. We also had a very positive experience with Lucy, Luke H, Emma and Ryan too. They were polite, friendly, knowledgable and excellent in setting up viewings. Lucy and Luke - thank you for the video of the house 🏡 and for taking the time to include the star of the show 🐇! Finally, once we had a buyer in place and an offer accepted on a property, Georgia helped to progress things along smoothly to completion. Georgia was also professional and demonstrated a practical approach to moving things forward. Thanks to all of you for helping with the sale and purchase. I have already recommended you to many of our friends. 🥰

Victoria · 30 January 2026

★★★★★ 5/5

Google

Thank you to Lucy and Luke for all the support you’ve provided. One thing that’s truly commendable is how promptly you share viewer feedback, within 24 hours, and how you follow up if needed. Your availability and support have been incredibly reassuring and highly appreciated. In less than a week we completed the sale and we’re very satisfied with how smoothly everything went. The property went live and sold in under a week. I’ll be sure to update here again once the sale is fully finalized. Richard James are truly promising people, thank you again, Lucy and Luke!

Priya · 30 December 2025

★★★★★ 5/5

Google

Thanks to the team at Diss for getting my house sold. Consistently getting people through the door Steve and Jake were always helpful getting things booked in, viewings done and communicating feedback. Once sold Coren kept in contact to arrange exchange and completion to suit both buyer and seller. Thanks again.

Reece · 4 July 2026

★★★★★ 5/5

Google

Excellent service (again) from Jack Rogers and the team at Richard James securing the sale of our Bungalow within two weeks of it going on the market. Superb communication from them all throughout - and using a WhatsApp Group so we all know what’s happening is genius. 5 Stars 🤩 …

Steve · 21 June 2026

★★★★★ 5/5

Google

From the beginning of the process Steve and the team at the Diss office went above and beyond to get as many eyes on the property as possible. Once a buyer was found the team kept me up to date regularly and worked really hard to make the process as smooth as possible despite encountering hiccups. There were very reassuring, professional and a pleasure to communicate with. I am very happy we the work they did and the service I received.

Ross · 7 July 2026

★★★★★ 5/5

Google

Richard James Estate Agents were a joy. A special mention to Luke Boles, the sales negotiator, who made the whole process feel completely seamless. He was friendly, easy to get along with, and always approachable, but still handled everything in a professional way. Communication was clear throughout and nothing ever felt like too much trouble. I’d happily recommend Richard James to anyone looking for a smooth, well-managed experience.

Jenny · 30 January 2026

★★★★★ 5/5

Google

To say I was pleased with the service from the Team at Richard James has to be the understatement of the year! Professional, Personal and Efficient are the first words that come to mind. We dealt mainly with two people but the entire team are excellent. Out first contact was with Jack who came to value our property. Jack was amazing! He was polite, well informed and extremely well prepared. He is clearly a highly experienced and consummate professional, committed to providing extremely high standards of quality and customer care, but with a very human touch. Jack genuinely cares about his clients and will go more than the extra mile for them, he goes an extra 10 miles! Jack always returned calls promptly and made sure we were kept up to date. His patience is legendary and his advice the very best. He absolutely wants the very best experience for his clients and I always felt totally supported and that "someone was on my side!" When I felt worried or concerned Jack was immediately there with advice and support - thanks Jack! Our viewings were conducted by Luke Boles. What can I say? The passion and enthusiasm for providing the very best experience for his clients simply pours from Luke. When I listened to him "selling" my home during viewings, Luke was a natural. His positivity and professionalism shone through and when coupled with his natural enthusiastic personality every single person left the property smiling! He soaks up information like a sponge! The smallest detail I gave to him about house/area/neighbours etc was memorised and used on subsequent viewings. To hear his narrative about my property made me want to buy it! After every viewing Luke promptly gave me full feedback and kept me in the loop at all times. Like Jack, he is a consummate professional, with a very human touch. Nothing is too much trouble and the entire team at this office are bright, interested, motivated and will go the extra mile. I simply cannot recommend them highly enough.

Laura · 4 October 2025

★★★★★ 5/5

Google

After contacting the Shaw office of Richard James we spoke to Lucy and discussed our needs. She responded very quickly and provided us with recommendations on viewings. After studying them we called to arrange viewings which she organised very quickly. A very pleasant and efficient person who demonstrated that she really was interested in finding a solution for us. Once we found our favourite she quickly arranged an extended viewing and we gave her the verbal offer at the end of the visit. Everything then went very well and we are looking forward to many happy years in our new home. Thanks Lucy for all your hard work.

Paul · 4 October 2025

★★★★★ 5/5

Google

Fantastic Service! From the minute I registered with Richard James, Luke was extremely proactive in finding me a home that ticked all the boxes. Nothing was too much trouble and he really listened to everything I was looking for. After registering with other companies only to be sent multiple properties regularly that didn’t meet my requirements, it made a huge difference to have someone that took the time to ensure the properties he sent over would be right for me. As a result, the first property I viewed was 98% there and the second was the perfect property for me. Luke has been extremely polite, professional and an overall pleasure to deal with. I can’t recommend Luke and Richard James enough.

Jodie · 4 October 2025

★★★★★ 5/5

Google

Working with Tyler Bowen and Luke Boles has been an absolute pleasure. Their professionalism, dedication, and genuine care for their clients truly set them apart. Not only do they go above and beyond to ensure a smooth process, but they also take the time to understand individual needs and provide thoughtful solutions. Their warmth and expertise make every interaction enjoyable and stress-free. I highly recommend Tyler Bowen and Luke Boles to anyone looking for exceptional service with a personal touch.

Lilita · 1 October 2025

★★★★★ 5/5

Google

After over a year of viewings with various estate agents, none came close to the experience we had with Luke Boles at Richard James. From our first interaction he was responsive, helpful, and clearly passionate about his work. As first time buyers we had a lot of questions and nerves, but Luke was patient, knowledgeable, and always happy to guide us through the process. Thanks to his support we found our new home and the whole experience was smooth and stress free. His, Hayley Walden’s & Richard James communication and customer service were outstanding from start to finish! We couldn’t have asked for a better experience, highly recommend!

Leah · 1 October 2025

★★★★★ 5/5

Google

I bought my bungalow through Jack Rogers at Richard James. I dealt with many different estate agents throughout my property search. Jack is head and shoulders above the rest- plus he’s easy to deal with - he feels genuine

JERMAINE · 31 July 2026

★★★★★ 5/5

Google

A massive thank you to the wonderfully professional team at Richard James in Shaw. I have been very impressed with how the team have kept me up to date daily with progress. Special thanks to Luke Boles, Luke Humphries, Barrie and Lucy. I have used these agents before and would recommend them to everyone.

Geri · 15 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with Luke Boles in the lettings process viewing the property. From the very beginning, he was incredibly welcoming and friendly, Luke was not only professional but also very approachable, and he went above and beyond to ensure all my questions were answered. His knowledge, patience, and clear communication made the entire process smooth and stress-free. I truly appreciated his dedication and would highly recommend.

Girdhar · 4 October 2025

★★★★★ 5/5

Google

Luke was absolutely fantastic throughout our property search. From the first viewing, he was friendly, knowledgeable, and always quick to respond to any questions we had. His communication was excellent, keeping us updated at every stage and making the whole process smooth and stress-free. We really appreciated his efficiency and support in helping us secure our new home. Would highly recommend Luke to anyone looking for a great agent!

Helena · 4 October 2025

★★★★★ 5/5

Google

Excellent service from start to finish. Dominic, Steve, Jake and Will went above and beyond to provide a first class service. Communication couldn’t be faulted with regular updates from Steve and Jake during the sales process regarding viewings and also from Will as sales progressor liaising with all parties and their conveyancers.

Robert · 4 March 2026

★★★★★ 5/5

Google

Ryan showed us around the property initially, he was very knowledgable about the home and was lovely. Luke Bowles is our current estate agent and so far he has been lovely and great to work with. He got our offer accepted quickly and has made sure to answer all of our questions and has been very helpful. We are very happy with the service we have received so far.

Elisha · 30 September 2025

★★★★★ 1/5

Google

I've tried to view several properties to no avail. Some of the staff are completely incompetent and unprofessional. Given I'm relocating from 3.5 hours away due to a bereavement, am a cash buyer and have no chain, I hoped they would be a little more helpful. Completely messed about with 2 of my viewings. The only person worth a mention in the Old Town office is Luke who did at least try and help with issues.

Heather · 30 July 2026

★★★★★ 5/5

Google

So far very happy with Richard James. A big thank you to Jack for whom there was no trouble showing us a couple of properties over the weekend and answering to all our questions. Professional and there for you when you need.

Muresan · 8 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Luke Boles, who helped me find a beautiful home in Swindon while I was living in London. The whole process could have been quite stressful, given the distance, but Luke made it incredibly smooth and enjoyable. He worked around my limited availability, arranging viewings that fit my schedule, even with the travel involved. Having dealt with a few different agents in Swindon, Luke really stood out. He was efficient, flexible, and truly attentive. Luke took the time to understand my personality and lifestyle, only showing me properties he knew would be a good fit, never wasting my time on options that weren’t right. His commitment to finding the perfect place for me was evident, and I felt genuinely cared for throughout the process. Luke is a lovely young man, very easy to work with, and someone who clearly has his clients’ best interests at heart. I highly recommend him to anyone searching for a new home in the area.

Nadia · 30 December 2025

★★★★★ 5/5

Google

I dealt with Jack Rogers - absolute legend - easy to deal with and abit of a geezer- made things easy for me and my partner dealing with someone so real - thanks Jack

Lewis · 23 April 2026