Every review we hold for the Shaw office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery impressed with the service we received from the team. Jack was great at valuing the property and discussing a marketing strategy, and both Luke Boles and Luke Humphries kept us updated on a regular basis and secured the selling price we were hoping for. Thank you all.
Darren · 13 May 2025
Agent replied · 14 May 2026
I'm thrilled to hear about your positive experience with our team! Jack, Luke Boles, and Luke Humphries are truly dedicated to providing exceptional service. Thank you for choosing us to help you sell your property.
★★★★★ 5/5
GoogleLuke boles, what can I say, he was amazing from the go and still in the processes of buying my first property. He was straight on it with the knowledge of the property and answered all my questions and even some before I actually asked him them, straight away showed us the electrical cupboard, where all the amenities where, when serviced and how old everything was, knew the house like it was his own! 5* all the way and wasn’t to pushy, I already knew I want the house before going in and he just made it more certain!
Richard James has got a good egg right there!
Alex · 1 October 2025
Agent replied · 15 April 2026
That's fantastic to hear! Luke sounds like a wonderful agent who went above and beyond to make your home buying experience smooth and informative. It's great to have someone who is knowledgeable and attentive throughout the process. You're in good hands with him by your side!
★★★★★ 5/5
GoogleWe recently sold our house through this fantastic team and honestly couldn’t be happier with the service. From start to finish, everything was smooth, professional, and way less stressful than we imagined selling a home could be. They kept us updated every step of the way, were always quick to respond, and nothing ever felt like too much trouble.
A special shout-out to both Lukes, you guys went above and beyond for us and we’re so grateful for all your hard work. If anyone’s thinking of selling, we’d 100% recommend this team. Thanks again for making the whole process such a positive experience!
Paul · 30 September 2025
Agent replied · 15 April 2026
It's so great to hear about your positive experience selling your house with our fantastic team! We're thrilled that we could make the process smooth and stress-free for you. We're always here to go above and beyond for our clients, and we're grateful for your kind words and recommendation. Thank you for trusting us with such an important milestone!
★★★★★ 5/5
GoogleVery helpful and friendly team, especially Jake and Will who kept me informed throughout the process, thank you.
Jan · 4 February 2026
Agent replied · 4 August 2026
Hi Jan! 😊
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that … More
★★★★★ 5/5
GoogleThe team at Richard James were great. Plenty of notice and communication re viewings. Luke was always very friendly, polite and enthusiastic on the phone, and was a pleasure to deal with. He worked really hard in achieving a sale for me. Thank you.
Janis · 7 May 2025
Agent replied · 14 May 2026
I'm so glad to hear about your positive experience with the team at Richard James, especially Luke's helpful and enthusiastic approach. It's great to know that he worked hard to achieve a sale for you. Thank you for sharing your feedback!
★★★★★ 5/5
GoogleGreat service.
Definitely,I would recommend Richard James to anyone!
We had a great service from start to finish,loads of views,we left a key so they can do views all through the day !
Always kept us ip to date with the feedback and always call to confirm views.
And in the end was sold .
Selling process I could say was quite quick ,considering our sale sale fell through twice 😳
Thank you and really appreciate it!
Adina · 1 October 2025
Agent replied · 15 April 2026
Thank you so much for recommending Richard James! We're thrilled to hear that you had a great experience from start to finish. It's wonderful to know that we were able to keep you informed and provide excellent service throughout the selling process. Thank you for choosing us, and congratulations on the successful sale!
★★★★★ 5/5
GoogleJack was such a refreshing change, professional, focussed and knowledgable. I felt confident he and his team would handle my sale promptly and effectively, and that is what they did. I was recommended to use them and am very glad I did.
Dianne · 13 May 2025
Agent replied · 23 October 2024
I'm delighted to hear that Jack and his team provided such a positive experience for you! It's always wonderful when you receive a recommendation that truly pays off. Thank you for sharing your feedback!
★★★★★ 1/5
GoogleAfter visiting and driving 100 miles to the house, which looked perfect in the photos, we arrived to find a hole in the roof and unrepaired water damage in the bedroom and bathroom. I let them know I was interested but insisted the house needed to be fixed up before handover. I was rejected outright, not even a reply, and a few days later, they said it was off the market. I found the whole thing unprofessional.
Guiri · 20 July 2026
★★★★★ 5/5
GoogleReally pleased with all the staff at Richard James West Swindon . Jack was very helpful giving good advice and negotiating a deal within 2 weeks of taking the property on, what else can you ask for!
Yvonne · 13 May 2025
Agent replied · 26 July 2024
Thank you so much for your kind words! We're delighted to hear that Jack was able to assist you so efficiently. If you need any further assistance or have any questions, please don't hesitate to get in touch with us anytime. We look forward to working with you again in the future!
★★★★★ 5/5
GoogleWould like to thank Luke and the team for all their effort in selling my property and finding me a new one. Service was excellent and would highly recommend the team to anyone
Dean · 13 June 2025
Agent replied · 14 May 2026
Thank you for your kind words! We're thrilled to hear that you had a great experience working with Luke and our team. We truly appreciate your recommendation and are delighted we could help with selling your property and finding you a new one.
★★★★★ 5/5
GoogleGreat team at Richard James West, Luke, Lucy, Ryan and Jack who helped out loads. Jack even offered to make me dinner when I hurt my back which was really sweet. Thanks everyone, Dean
D · 20 July 2026
Agent replied · 21 July 2026
Dean, thank you for your kind words about our team at Richard James West! We're so pleased to hear that Luke, Lucy, Ryan, and Jack were able to help you out. Your mention of Jack's sweet gesture of offering to make you dinner warms our hearts. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleExcellent service, professional, friendly, and knowledgeable. Special thanks to Luke Boles for all his help and super fast efficiency ⭐️ Highly recommend!
Hayley · 15 September 2025
Agent replied · 15 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us and that Luke was able to provide you with excellent service. We truly appreciate your recommendation and look forward to serving you again in the future.
★★★★★ 5/5
GoogleExceptional in every way. Previously had extremely poor service from other agents in the Swindon area, but so glad we used Richard James for our sale. Barrie, Luke, Lucy and the whole team have been truly amazing. Sold our property for a great price within a week of being on Rightmove, and we also had many viewings at the property before it went live in Rightmove too. Highly recommended.
Chris · 30 September 2025
Agent replied · 15 April 2026
I'm thrilled to hear about your positive experience with Barrie, Luke, Lucy, and the team at Richard James. It's wonderful that they were able to exceed your expectations and deliver exceptional service, helping you sell your property quickly and for a great price. Thank you for recommending them, and we wish you all the best in your future endeavors.
★★★★★ 5/5
GoogleGreat service from Luke Boles and colleagues at Richard James. Very informative, professional and friendly. Has made the whole process, so far, straightforward. Great communication.
C · 20 August 2025
Agent replied · 15 April 2026
Thank you for your kind words! We're thrilled to hear that Luke Boles and the team at Richard James provided you with such great service. We strive to make the process as straightforward as possible for our clients and we're glad to hear that our communication was appreciated.
★★★★★ 5/5
GoogleBarrie and the team did a fantastic job when selling my house. They positioned it well and then negotiated with several offers to get the best outcome.
Louise · 15 June 2025
Agent replied · 15 April 2026
I'm thrilled to hear you had such a positive experience with Barrie and the team! It's wonderful to know they were able to successfully sell your house while providing top-notch service throughout the process.
★★★★★ 5/5
GoogleDominic, Steve, Jake and Will really are the dream team! I recently used them to sell my house and couldn’t have asked for better service! From the moment Dominic visited to value my property to the moment Will contacted me to confirm …
Rebecca · 4 April 2026
Agent replied · 4 August 2026
Hi Rebecca! 😊 Thank you so much for your wonderful 5-star review! We're thrilled to hear that Dominic, Steve, Jake, and Will made your selling experience so smooth and stress-free. It’s always our goal to keep our clients informed and … More
★★★★★ 5/5
GoogleLuke has been helping us sell our property and I've been very impressed with how knowledgable and friendly he was. He was easy to get hold of and rang us regularly with updates which is a refreshing change to most places these days where …
Michael · 8 October 2025
★★★★★ 5/5
GoogleJack looked after we well for the sale of my house. Appreciate his honest approach. Hayley was super at keeping the process moving.
Great team!
James · 13 May 2025
Agent replied · 26 July 2024
I'm thrilled to hear that Jack and Hayley provided you with a great experience during the sale of your house. It's wonderful to know that their honest approach and efficiency were so appreciated. Thank you for sharing your positive feedback!
★★★★★ 5/5
GoogleKnown Jack Rogers since he was a kid from Stratton, valued my parents home , he’s still got that cheeky confidence and knows everything there is to know , legend in the game would definitely recommend!
Craig · 23 April 2026
Agent replied · 7 May 2026
How wonderful to hear about your long-standing connection with Jack Rogers! It's always special to work with someone who brings a mix of confidence and expertise to the table. Thank you for recommending him so highly, legends like Jack are truly a valuable find in the real estate world!
★★★★★ 5/5
GoogleWe have known Jo for many years and once again Jo and her excellent Team have given us a personal, professional and friendly service with the quick sale of our property. Always available via telephone ( not just ' office -hours only', - …
Trevor · 16 February 2026
Agent replied · 16 July 2026
Aww thanks for trusting in us again! We really appreciate it ☺️
★★★★★ 5/5
GoogleI am extremely satisfied with the service that I received from Richard James. Emma Middleton and Hayley Walden were very professional, easy to talk to and both have gone above and beyond with my purchase. I would highly recommend Richard James for their excellent professionalism and great service.
Yogya · 13 May 2024
Agent replied · 26 July 2024
I'm thrilled to hear about your positive experience with Richard James and the outstanding service provided by Emma Middleton and Hayley Walden. It's great to know you had such a professional and helpful interaction with them both. Thank you for recommending their excellent service!
★★★★★ 5/5
GoogleWe have had excellent service with all our dealings with Richard James and Luke has been so helpful in selling our house
Stephen · 13 May 2025
Agent replied · 23 October 2024
Thank you for the kind words! We're thrilled to hear that you had an excellent experience with us in Swindon. It's always our goal to provide the best service possible to our customers. If you have any more feedback or questions, feel free to reach out anytime!
★★★★★ 5/5
GoogleExcellent team at Richard James.great communication and prompt responses to your questions.Special mention to Luke,Anna,Hayley for being supportive for the whole process.
Vishal · 13 May 2025
Agent replied · 14 May 2026
I'm thrilled to hear about your positive experience with the Richard James team! Luke, Anna, and Hayley really go above and beyond to provide excellent support throughout the process. Thank you for sharing your feedback!
★★★★★ 5/5
GoogleThey sold my house for me at a better price than my local agents. Very easy company to deal with. Would definitely recommend them.
Sharon · 18 June 2026
Agent replied · 16 July 2026
Thanks for the positive review Sharon! Good luck in your next home. Jo. Ayshea and Kirstie
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