Richard James Shaw reviews

★★★★★ 5/5

Google

I want to thank Richard James for there very quick sale of my house. From start to finish they were professional and precise and delivered what they promised. A big thank you to Luke for being personable when showing me round the house I bought. I'm been round the house 3 times now for various reasons. Thank you to Barrie & Jack for the sale of my house and selling it in one showing. Thank you

Julia · 27 November 2024

★★★★★ 5/5

Google

Steve and Jake have both been very helpful with my search for a property so far. The right balance of support and speediness! Update: I would like to highlight how helpful both Jake and Steve have been with supporting my buying process as a first time buyer. They kept me as up to date as possible and answered all my questions as I thought of them. Thankfully my offer has now been accepted!

Chris · 4 May 2026

★★★★★ 5/5

Google

We would like to say a big thank you to the team. Luke was our main go to at the start of the process and he did a cracking job for us. He was friendly, professional, enthusiastic and really on the ball, not to mention very energetic! He …

Lee · 8 October 2025

★★★★★ 5/5

Google

I would like to say how impressed I am with Richard James Estate agent, from my property going live, viewings booked and offers received all within 4 days! Thanks to Luke H for the viewings, Luke B for all the bookings and Emma for keeping …

Claire · 8 October 2025

★★★★★ 5/5

Google

I want to thank Richard James for there very quick sale of my house. From start to finish they were professional and precise and delivered what they promised. A big thank you to Luke for being personable when showing me round the house I …

Julia · 8 October 2025

★★★★★ 5/5

Google

Richard James have been amazing throughout the entire selling process. From securing us a buyer within 5 days of our listing going live, right through to exchange of contracts today. A very big thank you to Hayley for all her support during the process making this as stress free as possible! Would highly recommend Richard James!

Nathan · 13 May 2025

★★★★★ 5/5

Google

Looking to buy our first house and Luke Bowles was extremely helpful and professional in aiding our search, was always available for questions or for additional viewings to help narrow down our search. We have now made an offer on a property we love and we are very happy with the service he has provided throughout!

Alex · 13 May 2025

★★★★★ 5/5

Google

Working with Tyler Bowen and Luke Boles has been an absolute pleasure. Their professionalism, dedication, and genuine care for their clients truly set them apart. Not only do they go above and beyond to ensure a smooth process, but they …

Lilita · 9 October 2025

★★★★★ 5/5

Google

Fantastic Service! From the minute I registered with Richard James, Luke was extremely proactive in finding me a home that ticked all the boxes. Nothing was too much trouble and he really listened to everything I was looking for. After …

Jodie · 9 October 2025

★★★★★ 5/5

Google

We had a great experience selling and buying with Richard James in West Swindon. Hayley was absolutely fantastic and kept us up to date throughout the whole process, chasing and doing what she could to progress to completion. Nothing was …

Deborah · 8 October 2025

★★★★★ 5/5

Google

Would like to thank Richard James for helping us find our perfect new home and a special thanks to Hayley Walden for her continuous help in securing the purchase. We had a few blips along the way but this was quickly sorted out with no time delays. Wishing RJ every success in the future.

Janet · 13 May 2025

★★★★★ 5/5

Google

I had a fantastic experience with Luke Boles in the lettings process viewing the property. From the very beginning, he was incredibly welcoming and friendly, Luke was not only professional but also very approachable, and he went above and …

Girdhar · 9 October 2025

★★★★★ 5/5

Google

Richard James are a fantastic estate agents with amazingly helpful staff. I would like to thank a specific estate agent named Jack Rogers for his brilliant service and knowledge, Jack was very helpful and friendly all the way through, …

Aaron · 8 October 2025

★★★★★ 5/5

Google

Can’t recommend Richard James enough especially Jack very professional courteous would use them every time .

Julie · 30 April 2026

★★★★★ 5/5

Google

I would recommend Richard James to all, from the moment Jack walked through the door it felt right. He's a larger than life personality and totally professional. He'd done his homework and knew more about our house than we did. Every dealing we've had as sellers or buyers has been fantastic. The whole team are wonderful.

Steve · 25 June 2026

★★★★★ 5/5

Google

Everyone working at Richard James in both the West Swindon and Royal Wootton Bassett office have been so helpful with regards to the sale of our house and trying to find us a new home. Adam, Emma, Barrie, Hayley, Luke, Daisy, they have all been a pleasure to deal with and have been extremely professional throughout. Hayley has been amazing at getting us geared up for exchange and has liased with all parties to ensure a smooth completion and has always kept us updated. I highly recommend them and would definitely use them again in the future.

Hazel · 30 March 2024

★★★★★ 5/5

Google

After contacting the Shaw office of Richard James we spoke to Lucy and discussed our needs. She responded very quickly and provided us with recommendations on viewings. After studying them we called to arrange viewings which she organised …

Paul · 9 October 2025

★★★★★ 5/5

Google

Luke was absolutely fantastic throughout our property search. From the first viewing, he was friendly, knowledgeable, and always quick to respond to any questions we had. His communication was excellent, keeping us updated at every stage …

Helena · 9 October 2025

★★★★★ 5/5

Google

I was convinced buying a house would age me by at least 10 years, but Jack, Ryan, Luke and Lucy at Richard James West did their best to prove me wrong! Friendly, patient, and somehow always one step ahead. If Carlsberg did estate agents… this would be the team.

Lucia · 22 July 2026

★★★★★ 5/5

Google

First of all a massive thank you to Barrie, Luke and Jack for helping and trying to sell my house very quick. Richard James staff on West Swindon office are brilliant and very expert on …

A · 8 October 2025

★★★★★ 5/5

Google

Cannot recommend richard James more, great company to work with, I’ve been on the buying and selling end, pleasure to work with. I especially want to thank Luke Boles and Emma, both incredibly helpful and responsive, if looking for an estate agents in the Swindon/wiltshire area, look no further!

Ricardo · 13 May 2025

★★★★★ 5/5

Google

From the beginning Luke B has been respectful, helpful and has always sent us properties to our spec and beyond. He is a fantastic apprentice and will go far in his career. Thanks Luke!

G28 · 15 October 2025

★★★★★ 3/5

Google

The team started off very strong, great communication, engaged, and supportive when we re-listed our house with them. The chain was long and slow, and after several months we made them aware we were starting to look at other properties due to the unpredictable chain. Although communication dropped after we withdrew from a purchase with them due to a change in circumstances, we were still selling our place with them. I later found out that our buyers had been looking elsewhere (after we said we would leave the very long chain), something the agents hadn’t shared with us, which was disappointing as we had been open with them. At the same time, they were noticeably unhappy when we made an offer on another property (likely commission-related), even though they knew we were looking. Overall, they are professional and capable agents, but our experience did change over time. I’d still recommend them, though it’s worth comparing with other agents too.

Abi · 30 October 2025

★★★★★ 5/5

Google

Looking for someone to sell your house? well look no further! Richard james are simply the best. Lucy.m showed us around so many house intill we found the one she was so friendly and helpful in finding what we where looking for! Luke.b filled us with the most confidence that they could sell are home. Even before going live online Luke.h sold our home! When Luke.h did a viewing he always called to say how it went and answered any question we had. Me and my partner are beyond greatful to the team at richard james and very impressed with how they operate. So again if your looking for the right person to sell your home do not look any further. Thank you to all at the richard james west swindon branch but special thanks to lucy.m luke.b and luke.h :)

James · 30 October 2025