Trusted Agent profile · Sevenoaks
★★★★★
533 reviews across 2 platforms
68b High Street, Sevenoaks, TN13 1JR
Langford Russell's office in Sevenoaks, at 68b High Street, is rated 3.6 out of 5 across 533 reviews on two platforms, including 77 Google reviews rated 4.9.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommend Acorn Estate Agents Rainham Kent
Highly recommend this estate agents, very professional and helpful. I delt with Mark from the Rainham Kent branch and found I could always have an honest open chat with him. Responds very quickly to emails & calls5* service all round
Joanne, we’re so happy to hear you had a good experience. We will share this with the team!
5/5
TrustpilotSuperb service from Sidcup Team
Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..
Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFrom the very first contact the whole team at Lanford Russell have been extremely professional. The advice, the information flow and execution were all excellent. Thank you Langford Russell Sevenoaks.
Thank you Bill for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotProfessional service
From initial evaluation to completion, Jack and Caroline at Acorn’s East Dulwich branch, managed the sale of our house with great care and professionalism. We appreciated the excellent communication they provided throughout and their good advice during the process. We wouldn’t hesitate to recommend them. Jane McCarthy & John Rennie
Thank you Jane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Caroline and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotSammy, Maddy & Dan
Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.
Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services
1/5
TrustpilotTerrible Property Manager - David Simango (Peckham/Camberwell branch)
Would give them 0 stars if possible! I have been waiting over 7 months to receive a deposit as damage was done to my property. The property manager, David Simango (Peckham/Camberwell branch) never picks up the phone or replies to my emails. Very terrible experience, I am still waiting for the deposit...
Hi Davidson. I am sorry to read this review and have contacted David's Manager to resolve the issues you are facing.I have your contact details and so will follow this up with you directly, but if you need to contact me, you can email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotImmoral and untrustworthy estate agent
Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord
Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotAcorn Letting/Sales agents are great
Acorn Letting/Sales agents are great, however, the property management is awful. They are always slow to respond. This time they deducted repair cost without contacting me. When I requested how they could proceed without the consent from the landlord they insisted they confirmed over the phone.
Hi Nami. I am sorry to read your review and have spoken to those involved. I am not sure that circumstances justified a 1* review, bearing in mind we found you good tenants and a good rent and within and good timescale. Your previous tenants (not through Acorn) left items in the property that they should have disposed of but didn't. We asked you to recognise this inconvenience to your new tenants but you didn't feel that the rubbish left by your previous tenants was your responsibility. We took steps to have these items removed by our contractor as we have a duty of care to the tenants. We do accept that your consent was not give for this and due to this the money has been refunded to you. If I can help further, please do let me know. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotHighly recommended.
I have no hesitation in recommending Acorn Estate Agents for their prompt attention in dealing with my request. The Property Management Manager had confirmed arrangements on my behalf within the hour. I was very impressed with her assistance in this matter.
Thanks Miss Heighway for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleEmily assisted me with the purchase and was very professional. Always responding within the hour and nothing was ever a problem. Thank you for making this a pleasurable experience.
Thank you Joanne, much appreciated. Karen Hedges- Acorn Customer Services
5/5
TrustpilotGreat support
Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.
Thank you Patricia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotJosh at Medway looked after us through…
Josh at Medway looked after us through a very difficult sale. We felt well supported and informed. issues were navigated well. This is especially impressive as medway had a special “no fee” deal on as the branch had only just opened. We will definatly use them again.
Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent service
Arikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Thank you Shahid for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If we can help further please do let us know. Thanks. Customer Services
1/5
TrustpilotThe worst agents ever
The worst agents ever. They are unorganised and once they take your money they don’t care . Will never use them again. Their head office was extremely rude did not help in a situation that was completely their fault. Will not use them or recommend them to anyone.
Hello GK. I am sorry to read this review and would like to understand a little more about the issues you experienced so that we can learn from where mistakes may have been made. I am unable to find you though on our system from your initials and wondered if you could drop me an email so that I can investigate further? Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleCouldn’t fault them, had issues with previous estate agents but Michelle & Langford Russell were amazing! Couldn’t of had a more contrasting experience between two estate agents
Hi Toby, glad to learn your experience was a positive one, if we can help further please do let us know. Thanks. Customer Service.
4/5
TrustpilotThank you Mr J Perrin at Acorn (Sidcup)…
Thank you Mr J Perrin at Acorn (Sidcup) for all your help with our property. Every time we have had an issue you have always been quick to answer my queries and help support the issues in a very professional manner.
Thank you Zoe for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Jamie but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAmazing experience
So guys I been for more 2 months to found the property really hard time , but then I meet Nicholas helpfull fantastic Agent from Acorn in Streatham hill, and only 1 week I found amazing property Brand new . So if you Looking for the house go to Nicholas Henderson .
Thanks for the review Raffaele. Very pleased that you were happy with the service received from Nicholas. Thanks again. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAmeila and Jake have been amazing…
Ameila and Jake have been amazing through the whole process of buying our first home. Kept us well informed and were really efficient and easy to contact. Really glad we had them as our estate agent.
Thank you Amina for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Amelia and Jake at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat support throughout
Daniel, our agent was great, he supported us throughout the sale of our property and was key in getting all parts of the chain to the right place at the right time. We are very grateful for all his support and cannot recommend him highly enough.
Thank you Kirsty for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotUnprofessional
Unprofessional, unkind
5/5
TrustpilotPositive Experience.
I had a viewing of property with a member of staff over the weekend, and I must say that I was very impressed.
5/5
TrustpilotStuart and the Acorn Estate Agents team…
Stuart and the Acorn Estate Agents team provided an incredible service throughout the purchase, which lasted for almost ten months. Their commitment and support were invaluable. I can not recommend them highly enough!
Thank you Josh, I will certainly share the lovely review with Stuart and the Team at our London Bridge office. Kind regards- Karen Hedges Acorn Customer Services
5/5
TrustpilotOutstanding Service
I had the pleasure of being assisted by Lilia Ghenim and Rubeena Bukreedan of the Belvedere branch. Their demeanor and professionalism are second to none. I would not hesitate to recommend them to anyone who is seeking a property.
Thank you Lisa for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotVery unprofessional. Disappointed.
Attended a viewing at one of the properties in Dartford. Upon arrival to our viewing there was a mass que waiting to view the property. This is very unprofessional and very bad practise.
Dear Halil. I am afraid that the demand from tenants for property does not meet the current supply of property, so almost all of our viewings are conducted via and "open day". This is quite a normal way of operation and not "unprofessional" or "bad practice". All viewers have an equal opportunity to make an offer and have the application considered by the landlord. If you would like to discuss this further or make an offer to rent the property, please let me know. Thanks. Andrew Roberts - customerservices@acorngroup.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Langford Russell's Sevenoaks office has 533 reviews across two platforms: 77 on Google, 456 on Trustpilot (across the whole business).
Langford Russell Sevenoaks is rated 3.6 out of 5 across all 533 reviews, and 4.9 out of 5 on Google from 77 reviews.
Langford Russell Sevenoaks, 68b High Street, Sevenoaks, TN13 1JR.
