Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotLeon in Streatham - very proactive
A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service
James · 21 October 2020
Agent replied · 13 June 2024
Hi James. Thanks for the positive review. We are sorry to hear that things didnt start to well but glad that Leon saved the day. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
TrustpilotFantastic account management
Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!
Jenni · 11 April 2022
Agent replied · 13 June 2024
Thank you Jenni for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Cailey and Luisa and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Trustpilot⭐️ ⭐️ ⭐️ ⭐️ ⭐️
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I cannot rate Keiron and Marc enough from Acorn, they have been absolutely amazing from start to finish and I will definitely be using them again!
Yas · 15 February 2024
Agent replied · 13 June 2024
Thanks Yas for leaving a review of your experience. We are very pleased that you were happy with service you received from Keiron and Mark.
★★★★★ 1/5
TrustpilotAbsolutely useless
Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.
Daren · 24 July 2023
Agent replied · 13 June 2024
Hi Daren. I am really sorry to read this and have spoken to the individual in question. It wont happen again. Thanks. Andrew Roberts
★★★★★ 5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Martin · 8 December 2023
Agent replied · 13 June 2024
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
★★★★★ 5/5
TrustpilotExcellent service
I had the pleasure of purchasing a property through the Brockley branch of Acorn with the friendly, patient and professional support of Dammy, and I'd be eternally grateful for the way he guided me through the whole process and intervened to facilitate it and speed it up every time it was necessary.
Francesca · 15 March 2022
Agent replied · 13 June 2024
Thank you Francesca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
G · 29 August 2020
Agent replied · 13 June 2024
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleThe team were great to work with on my purchase. Will in particular was excellent and always kept me up to date and responded to my questions very quickly. I would definitely recommend them in future.
A · 24 August 2023
Agent replied · 23 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do get in touch. Thanks. Customer Services.
★★★★★ 1/5
TrustpilotI would strongly advise landlords to avoid Acorn
I would strongly advise landlords to think twice before using Acorn to manage their property.
Penny · 27 October 2025
★★★★★ 5/5
TrustpilotOutstanding
Outstanding, professional and honest, kepted us informed all the way through the process. Keiran and Remmi from the Strood branch are a credit to the company went above and beyond to get our sale through. If you want a professional, honest estate agent use Acorn cannot recommend them enough.
Carol · 1 September 2024
★★★★★ 1/5
TrustpilotThey are so incompetent
They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements.
Dylan · 6 October 2025
★★★★★ 1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
KC · 6 April 2019
Agent replied · 13 June 2024
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
TrustpilotSuccessful sale in difficult circumstances
Adam Priscak and fellow members of the Acorn team managed to guide us through a protracted legal process with great patience and understanding.Having found us several potential buyers we were guided through the negotiations with sensible advice and help.A good job, thanks.
Tim · 20 December 2022
Agent replied · 13 June 2024
Thank you so much Tim for such a great review for our Sydenham office ! Best wishes- Karen Hedges- Acorn Customer Services
★★★★★ 4/5
TrustpilotGood overall service
Used Acorn to sell a recent property, had no forward chain. Were very easy to deal with, didn't have to chase them once. The sale was an incredibly simple one, and had very little dealings with Acorn, but whenever I did they were easy to contact, responded straight away and professional
Emily · 18 October 2021
Agent replied · 13 June 2024
Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotNEVER RENT VIA ACORN.
NEVER RENT VIA ACORN.We've had that 'pleasure' for nearly 5 years, Property 'Managers' (what a joke! They couldn't manage an act of tying shoelaces) are an absolute bunch of inept people, information doesn't get passed around effectively, noone gets back to you, Prop 'MANAGERS' change all the time and the conversations are repeated endlessly.GO WITH PEDDER for SOUTH LONDON.
DW · 25 July 2019
Agent replied · 13 June 2024
Dear DW..I am very sorry read this review and would ideally like to investigate the issues to see what has gone wrong. Consequently, I have contacted you directly via this forum. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotLauren
I had the pleasure of dealing with Chloe and the Gravesend Acorn team. They were a delight. Thank you for being positive and insightful
Lauren · 30 June 2025
★★★★★ 1/5
TrustpilotWorst Estate agency in Lewisham is ACORN
Worst agency in Lewisham. It took ages to complete my checks. Since receiving my money,is not responding for 9 days already to any emails or calls . On condition they are supposed to manage the property aswell. Any landlord would be mad to trust them with MANAGEMENT.
Pavlin · 7 April 2022
Agent replied · 13 June 2024
Dear Pavlin. I am sorry to read your review and have investigated this morning. I am afraid that your emailed questions were sent to a specific property manager who was off sick. Although we have procedures in place to ensure that emails are answered in situations like this, I am afraid in this case it didn't happen. We have now taken steps to tighten up on these procedures to ensure that it wont happen again.All your questions will be answered today.Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotThumbs up for Acorn Estate Agents!
My partner and I recently acquired our first home. Acorn, facilitated the whole process in a very smooth manner. Communication with them was always expedite which is something you really appreciate when buying your first property as you are full of questions.
Sergio · 22 October 2022
Agent replied · 13 June 2024
Thank you Sergio and Mariaelena for leaving us a 5* review. We are so pleased that you were happy with the service you received from our Ross at our Lewisham office and hope that you will be very happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery grateful to Will Delve-Thompson who went above and beyond to ensure that we could complete on our flat. Without him on hand, I really believe the sale would have fallen through.
Josephine · 24 August 2023
Agent replied · 23 August 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Customer Service.
★★★★★ 5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
M · 28 August 2022
Agent replied · 13 June 2024
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotI contacted Acorn to value my property for rental
I contacted Acorn to value my property for rental. I found Andzelika open, honest and approachable. Any questions I have had, throughout the rental process especially as being a new landlord. The rest of the team at Rainham Branch and head office have also been helpful throughout the process. Definitely would recommend.
Angela · 29 March 2021
Agent replied · 13 June 2024
Thank you Angela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andzelika and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotFantastic Acorn Rainham!
We sold our house through Acorn Rainham who as a team have been fantastic!Mark dealt with our sale and was in contact with us constantly reassuring us throughout, which has been welcomed in the current climate!SUPERB EXPERIENCE I WOULD FULLY RECOMMEND!Samantha
Samantha · 22 October 2022
Agent replied · 13 June 2024
Thank you Samantha for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Mark at our Rainham office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotSteven and Jeff and all the team from…
Steven and Jeff and all the team from Acorn commercial have been fantastic over this difficult lock down period and have kept me up to date with progress at all times, no question was too small and they liaised and pushed the solicitors when needed. We would highly recommend them. Thank you so much.
Steve · 8 August 2020
Agent replied · 13 June 2024
Thank you Steve for leaving us a 5* review. We are really happy that you were pleased with the service you received from our Commercial Team If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
E · 5 June 2024
Agent replied · 24 August 2024
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.