Trusted Agent profile · Sevenoaks
★★★★★
516 reviews across 2 platforms
92 High St, Sevenoaks, TN13 1LP, TN13 1LP
Langford Rae O'Neill's office in Sevenoaks, at 92 High St, is rated 4.2 out of 5 across 516 reviews on two platforms, including 11 Google reviews rated 4.7.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
5/5
TrustpilotA very professional company with a…
A very professional company with a personable and approachable team. I was at first apprehensive with renting out my home. I was put at ease and the process fully explained to me. They found a lovely family which matched with my requirements perfectly.
5/5
TrustpilotThank you to Jennifer and the team
Thank you to Jennifer and the team! We had a recent minor maintenance issue and they had it sorted really quickly and no questions asked. Have been very professional throughout our lease overall.
1/5
TrustpilotPathetic Service
Pathetic Service! I let my property in Stanmore through them for 4yrs. After the tenant’s lease expired I decided to change agents. During handover, they claim that my tenant returned the keys to the building concierge. The concierge confirmed that no keys were returned by the tenant. They haven’t replied in 2 days to confirm the whereabouts of the keys to my own apartment???! and I can’t get a hold of my property manager, Dominika or letting agent, Michael Quinn.Absolutely ridiculous.
Thank you for your review. We are disappointed to hear you are having a negative experience and would invite you to contact customercare@hamptons.co.uk who will look into this further for you.
5/5
TrustpilotAmelia, Charlotte and Harriet
Amelia, Charlotte and Harriet were very helpful in both helping me find a new flat to rent as well as helping me complete the formalities associated with exiting my old flat. Always friendly, responsive and helpful
Thank you for leaving us a review, customer service is very important to us and as such we are delighted to hear Amelia, Charlotte and Harriet had such a positive impact on your experience. In particular, it is wonderful to communication was to a high standard throughout, thank you again.
1/5
Trustpilotpromised to value my house without the…
Promised to value my house without the need to visit They were all over me like a bad rush prior to agreeing to valuation Requested plethora of details which was provided and hadn't heard from them since This kind of could not give a flying monkey attitude helps Estate Agents to continually gain the top place for being most respected and loved profession in the country successfully beating Double Glazing and Used Cars SALESMAN by a MILE. GREAT ACCOLADE FOR GIVING ITS MIDDLE FINGER TO THE CUSTOMER
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to investigate further. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
5/5
TrustpilotMya Miller
Mya Miller has been an excellent property manager with whom we have a very good relationship. Her communication skill are excellent and we will hate to loose her when she is inevitably promoted!
5/5
TrustpilotGemma has been really responsive and…
Gemma has been really responsive and responsible being our property manager. We are in the process of dealing with a squirrel problem and she has been very helpful since day 1. Being a tenant, having a great property manager really reduces the stresses of property maintenance and I really appreciate her help.
1/5
TrustpilotTHE WORST MANAGEMENT!
THE WORST MANAGEMENT!Since moving into the property in October 2020 we came across many problems. Firstly, the cleanliness of the property was appauling considering it had been ‘professionally’ cleaned. The washing machine broke within the first couple of days and wasn’t fixed for over a month, we also flagged that the extractor fan in the bathroom and kitchen wasn’t working when we moved in which was only repaired in February 2021! Lastly, our hot water and heating stopped working at the beginning of January and that is still not fixed! We have had no hot water or heating for 8 weeks during the coldest months of the year! This is due to poor management who can’t communicate with their contractors nor can they update their tenants before they sign off for the weekend. I have never come across such a poor and incapable team before. All they have done is blame their contractors and taken no responsibility. This is very disappointing for such a well known company who ‘thrive’ in customer service and I have now lost my confidence in renting in the future.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
1/5
TrustpilotWithheld my deposit
Withheld my deposit. I left the place cleaner than I found it. Difficult and unprofessional in the checkout process. Shame as prior to that Jack and Julia were very helpful.
Thank you for your review. We are disappointed to hear your feedback and would like to assure you that we absolutely would never withhold a deposit if an agreement between Landlord and Tenant has been made. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further
1/5
TrustpilotRude, disrespectful and arrogant.
The sales agent is extremely rude, disrespectful and messes us around. We had kept several days free in order to have viewings, and in the last minute, they said the viewings will not happen. On top of that, they promised to show us properties, and last minute had additional requests on what we need to provide them with - for a simple viewing only !
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty Manager, Melanie, Bristol area.
Melanie is an ace Property Manager. She is very efficient, kind and patient. She is a credit to her profession. I have used Hampton’s for 5 years and I would highly recommend them.
Thank you for leaving us a review, we look forward to sharing your feedback with Melanie and the team.
5/5
TrustpilotApril Keane Property Manager
April Keane Property Manager April Keane has been prompt and professional as my property manager since she took over from my previous property manager. I look forward to continuing this smooth business relationship.
5/5
TrustpilotFeedback on Gemma Ward as property manager
Gemma Ward is an extremely efficient property manager, always responding promptly to my requests / instructions and dealing with contractors effectively with a great deal of patience and perseverence. I wish she had always been my property manager for my flat.
5/5
TrustpilotThe Hampton’s team
The Hampton’s team, in particular Daniel Russell, are positive, knowledgeable, professional and ready to go the extra mile. Timely, provide sound advice and a pleasure to work with.
5/5
TrustpilotAttentive and supportive
Sharon was very attentive and supportive during our transaction and she made the whole process very painless - we are very happy
5/5
TrustpilotI am completely satisfied with the…
I am completely satisfied with the services. always helpful and normal. I always have a solution to all my problems in a short time. I also thank Max Barnes and his colleagues for everything.
1/5
TrustpilotBen Constantinou - Unprofessional
Ben Constantinou - Unprofessional, forgetful, unorganisedCanary Wharf BranchWe were ready to make an offer to rent a property. We emailed him an offer an hour after our viewing at noon. Then at the evening, I called him again to say yes we would like to make an offer. We were then told to wait for some offer documents that he said he was going to send me "in 15 minutes". Never received them and the property was let agreed the next day without a single notice to me. Only found out by myself by checking the Rightmove website. Still no notice/call or whatever the following next day to my partner whom he dealt with directly. Amazing service. Shame on them because I was ready to offer a price way above the asking price.
Thank you for leaving us a review. We have addressed this matter with Ben and unfortunately there seems to have been some miscommunication. Ben was under the impression from what was discussed on the viewing that you had other properties to consider and were interested in different areas to the one you viewed with us. Please accept our apologies for any confusion, Ben was expecting to hear from you after you had completed your other viewings but please do contact him should you wish to make an offer, he and the team will be more than happy to help.
5/5
TrustpilotI've experienced the best service ever
I've experienced the best service ever! Charlotte and the team have been absolutely amazing, providing instant responses, being incredibly helpful, and demonstrating unwavering reliability. Thank you all so much!
5/5
TrustpilotExcellent Marlow Letting Team
Marlow - Letting Team Sonja & Maxine have been excellent in helping us find a rental property after our house was flooded and made sure the process went as quickly and smoothly as possible Patryk has then done a superb job dealing with any property issues there were in a fast and efficient way to ensure any snags were repaired as soon as possible We have been really pleased with the service we have received and thank them for making a difficult time for us so much easier to deal with
5/5
TrustpilotFast. They get things moving
They were pretty fast handling all the due processes that are required once the price was agreed/accepted. Everything was done professionally from the beginning until the end. I would use them again if we needed to look for another home. Thanks Robert.
1/5
TrustpilotTerrible service.. !
Worst agency and service as they did not reply to our emails or calls whenever we had tried to contact them. And they did not release our deposit even after vacating the property till 6 months. We had to contact TDS people and they tried to contact them and they did not replied and finally TDS had to Release our deposit after 6 months.. I wouldn’t give any stars or recommendations for this agency. And yes if your property manager is SALLY CAMPBELL then be careful as she will not reply to any of your emails after you rent the property and vacate the property.
5/5
TrustpilotInes Riou is a star
One individual, Ines Riou, got the sale over the line in a very difficult market. She was tireless in dealing with multiple problems and kept me informed every day.
5/5
TrustpilotGood agency , good team and professional work
I am so happy to rent my house from this agency.from rent team they help me a lot , then they professional clean the house and when I first check the house, the lady recorded everything and sent me all photos and videos. The house manager who named Melanie Hudson she is very very kind and professional. Somedays I called her many times and she is always friendly and enthusiastic to help me. This agency is my best choice.
5/5
TrustpilotThank you Danish!
So grateful to Danish Ashraf who manages our property for us. He is incredibly capable, professional and it is always an absolute pleasure to talk to him on the phone. If I could give him 6 stars, I would!
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