Trusted Agent profile · Sevenoaks
★★★★★
516 reviews across 2 platforms
92 High St, Sevenoaks, TN13 1LP, TN13 1LP
Langford Rae O'Neill's office in Sevenoaks, at 92 High St, is rated 4.2 out of 5 across 516 reviews on two platforms, including 11 Google reviews rated 4.7.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
5/5
TrustpilotSamantha and the team are wonderful
Samantha made our house sale a very easy and stress free process - she was always proactive and positive and dealt with all enquiries swiftly and even ensured she was available outside of hours.Brilliant!
1/5
TrustpilotGazumped
We made an offer on a house that was managed by this agency. Weeks later, after not removing the advert, we were told a higher offer had come in (we had been gazumped) and that the seller would accept it unless we matched the offer. After taking time to consider our options we agreed to match the higher offer, only for the seller to accept the new bid. This agency allows gazumping to happen and will involve themselves in a private auction to benefit the seller. Be warned.
1/5
TrustpilotTerrible
Sometimes beautiful flats or houses are in the hands of terrible agents; be careful! As tenants, they only come to you when they need you to do something. You can hardly contact any of them when you are looking for help.The renting agent ghosted after all documentation was done, leaving me a flat with much to fix. When moving out, they were supposed to contact me in advance for at least 24 hours, but most did not. They told me the people I hired for end-of-tenancy cleaning were not professionals (because I wasn't using one of their business partners) and had the inventory clerk go in before the cleaning was done; they allowed people to move around your items when they were doing the viewing.
5/5
TrustpilotProperty management by April Keane
Property management by April Keane, especially towards the end of the tenancy. April has been quick to respond to any queries (often picking up the telephone) and has been very helpful and efficient in resolving some important issues at my flat.
5/5
TrustpilotGreat experience with property manager
Recently our washing machine broke, which needed to be replaced. There were some follow up issues that needed addressing.We are very happy with our Property Manger Charlie Fleetwood, who addressed the above issues in a professional and timely manner.
5/5
TrustpilotFantastic service
Fantastic service. At every stage we have had nothing but the best from them. A particular shout out to Trevor Scott. Having moved into the property he has been a fantastic property manager who seems to genuinely care that his clients get the best possible service. Always quick to respond and proactive in addressing any concerns. Couldn’t ask for better service. A world away from previous experiences. Highly recommended
1/5
TrustpilotPersistent harrassment
2-3 years after leaving the property, myself and my former flatmates still receive calls, emails, texts about works to the property, updates etc. Despite multiple complaints and requests for this harassment to stop, yet it continues. They were an absolute disaster when I was in the property with delayed and mismanaged works being the norm. I would strongly urge anyone considering using them to have a look elsewhere, if they can't even update tenant details 2 years after our departure they can hardly be competent?
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotA quick sale with a full offer
A quick sale with a full offer. Ella Smith was always available to talk over any questions and actioned any requests that I asked of her.Great service and a company I will definitely use in the future should the occasion arise.
5/5
TrustpilotWe have been with Hampton for 10 years…
We have been with Hampton for 10 years and we have had very good relationship with them. Some ups and down,very few... but problems always resolved by them Our Present manager Mya Miller has been excellent,can recommend her.
1/5
TrustpilotHorrendous service
Horrendous service, avoid at all costs if possible!!! Rude staff who contact you on their terms but unreachable when it’s the other way around. I was v accommodating to the estate agent (Josh from the West Hampstead branch) when they were asking for when he could arrange viewings in the property I was moving out of however, one day I got ill and whatsapped him early morning saying unfortunately I was at home not well please cancel the viewings for that day - I appreciate this sounds inconvenient but it was unavoidable. I got no response and had to call the office late morning when extremely ill to explain to them. Whoever answered the phone was also rude saying how it was v last minute and signing down the phone - I explained I had messaged Josh earlier and had no response / I’m also very ill so least of my concerns. Two weeks later I had to have emergency surgery related to previous illness and whatsapped Josh to ask him if there were anymore viewings booked in as I would be at home recovering ….. once again ….. no reply, and only one tick so no idea if he’s blocked me. I assume the flat got taken quickly so luckily there were no viewings but his lack of communication was super inconvenient especially at a time I was unwell. Just unnecessary stress wondering if people are going to show up to the property and I’m bed ridden - even more annoying how he was very active and responsive, relentlessly pestering me when he wanted something from me but couldn’t be bothered to reply to me when I wanted something. Both encounters, Josh and the lady I spoke to in the office when I called, just so rude - v bad business practices made a stressful time in my life 10x worse would not recommend.
1/5
TrustpilotAn abomination of customer service…
An abomination of customer service during my tenancy. Our property manager, Victoria, was a psycho-maniac with procedurial methods, and withheld information regarding the processes used until once it was too late and we were liable to pay the bills. For instance, our electricity meter was not functioning, and upon notifying her, she took the liberty of immediately dispatching an electrician without warning us we were responsible for paying the astronomical bill for his 2 minute visit. The flat was left in very good condition, cleaned to a professional standard as requested in the contract. The only replaced piece of furniture was a damaged lamp which electrocuted my flatmate. I do not recommend signing a contract managed by this property.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotAs untrustworthy as they come
As untrustworthy as they come. When making an offer on a property we found that they just simply used our offer to create a false market where there was previously no other bidder despite property being on the market for some time. We even met asking price to have it taken off market which were told would happen if we did. Outcome being some one else has also clearly been misled and ended up paying over the odds for a property based on games. Buyers be wary of this estate agent and avoid if possible.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotAbsolutely disgusting we have been…
Absolutely disgusting we have been messed around from start to finish, we was supposed to move into our new property last week then get advised the landlord not completed the necessary paperwork and it be Monday.Now today get told that the guy who was moving us in is sadly off sick and got to wait until tomorrow it’s absolutely disgusting service and the way me and my partner have been treated.
5/5
TrustpilotSamantha Hunt was very helpful in the…
Samantha Hunt was very helpful in the checkout process. She made the deposit return simple and easy and was very quick to communicate. Made my experience super smooth and I would say anyone left in her hands is safe and can expect peace of mind in what can be a fairly stressful process.
1/5
TrustpilotJust bad
Just bad. We are a family relocating to London from abroad. Even though we were the first people to put an offer on a house to rent, the landlord ended up going with someone else simply because estate agent couldn't be bothered to arrange for us to have a call with landlord.The agent is not responsive , effectively he didn't care about us but rather just about closing the deal. I hope i don't have to deal with these guys again.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
Trustpilotalways a professional and efficient…
always a professional and efficient service. Harleigh Doherty is an outstanding to work with, nothing is ever too much trouble and a lovely person
5/5
TrustpilotGreat letting agents
Great letting agents, always happy to help with any queries we have at our property. Nicole has been a huge help as our property manager! We always receive quick responses from her and issues are sorted quickly.
5/5
TrustpilotV good rental experience
Do efficient in finding a flat that suits us. Also special thanks to Grace our property manager who have been so helpful and supportive. Thanks!
1/5
TrustpilotHolding the deposit and increase deductions by £100 because of going to TDS
The whole situation with taking the deposit back is very unprofessional. It took a month to come up with deposit deductions. After that, no response to my queries and issues about the deductions. After 2 months I finally decided to go to TDS to get my deposit back. Suddenly they sent an email of they increased the deductions by £100! No explanations at all. Very unprofessional service. Very bad treatment.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotAwful at organising viewings
Awful at organising viewings. They came to us about a property and were only able to do the viewing on Saturday afternoon. We emailed back to confirm, no response. We left a message asking if the viewing was still going ahead, no response. We called the morning of the viewing and were told they would call us back to confirm, no response. Turns out an offer had been accepted and they didn't bother to tell us or cancel the viewing.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
Trustpilotgreat service from Nikki Cullen
great service from Nikki Cullen. Always attentive and gets all the issues resolved brilliantly, a pleasure to deal with and would definately recommend
5/5
TrustpilotAbility to handle the unforeseen
Taylor Hurley-Harrison is my property manager. She has dealt with challenges associated with the flat I moved into in a highly professional manner. Taylor is responsive and understanding. Her communication is clear and effective. She has made everything as easy as could be. Thank you!
4/5
TrustpilotOur recent experience with our electronic garage door.orrs
Our recent experience with our Property Manager Charlotte Brown was excellent and she was able to source a suitable contractor quickly.Once the problem was discovered in that the motor had failed, the necessary parts were sourced and once delivered the repairs were completed in two days. This included other additional parts were also sourced to complete the repairs satisfactorily.
5/5
TrustpilotProfessional service with great coordination and communication
My property manager Melanie H is exactly what a landlord is looking for in a property management service. She is proactive all the way through the process of resolving a maintenance issue, taking action steps and communicating these before, during and after each appointment/maintenance stage. I really appreciated being kept me in the loop throughout an awkward issue that needed to be resolved effectively, even when I was travelling overseas, with poor internet access. This end-to-end 'problem-solving' service was thorough and correct all the way through and was exactly what I needed. Thankyou Melanie, you did a great job!
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