5/5
TrustpilotFantastic service from Anca
Fantastic service from Anca, always available and extremely fast response, her communication quality are excellent, thanks for her service.
Trusted Agent profile · Sevenoaks
Langford Rae O'Neill Sevenoaks reviews
★★★★★
516 reviews across 2 platforms
92 High St, Sevenoaks, TN13 1LP, TN13 1LP
Langford Rae O'Neill's office in Sevenoaks, at 92 High St, is rated 4.2 out of 5 across 516 reviews on two platforms, including 11 Google reviews rated 4.7.
Reviews
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProperty Manager of Hampton
Harleigh is always responsive and helpful. I am so lucky to have her as our Property Manager.
5/5
TrustpilotCharlotte is diplomatic and very…
Charlotte is diplomatic and very efficient when dealing with my tenants. She also responds immediately to my emails and phone calls as a landlord. Her positive and upbeat personality means both myself and I expect my tenants have felt supported and we know she is a go-to with any queries.
5/5
TrustpilotDanish Ashraf assisted me and he was…
Danish Ashraf assisted me and he was really helpful and super kind!!!! g
5/5
TrustpilotFautless and friendly service
Absolutely fautless - and very friendly - service.Sharon and her team went above and beyond to get me sorted and into the right property asap. Their focus was the right proeprty for me - not what they had on their books.Very empathetic, objective and tireless commitment to help.
1/5
TrustpilotThere was a agent name Sadia
There was a agent name Sadia. She was very rude and arrogant. People are coming for house. You need to help. That's not customer service. Very bad and worst. Never recommending.
5/5
TrustpilotCharlotte Brown at the Letting…
Charlotte Brown at the Letting Management Division is fantastic and as a tenant of one of the properties they let, I have been incredibily impressed by her speed to react, care and the offering of a prompt solution to any small needs we have had over the year or so. Ru
1/5
TrustpilotWorst rental experience I have ever…
Worst rental experience I have ever had.( st albans) As a seasoned renter both in the UK and Australia, and as a landlord myself I would never recommend this estate agent. Every single part of their business is contracted out from inventory to ID checks and financial background so no personal service whatsoever. They take zero responsibility for any part of their business and are really just a revenue agent. Very poor disorganised communication. Didn't know we were turning up for the keys and all manner of nonsense. Whilst maintenance issues were attended to - that's really the only positive thing I can mention. On vacating the property (professional couple resident only) the inventory check out was so ridiculous that we considered it vindicitive and persecutory. An clerk listed items such as " chip to underside of sink 0.3 mm" requiring £30 compensation. Even on the blow up photo it was almost invisible. ( and was most likely there on check in).They wanted to charge us £500 in "damage" which also included a "scuff mark" inside a broom cupboard and a small cobweb that the cleaners missed. We challenged ever single item they listed and they immediately rolled over and gave us our deposit back in full, and did not even try to negotiate, which basically confirmed that it was just an additional revenue opportunity. Avoid this agency.
Agent replied · 24 December 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to receive your review. Feedback is very important to us and we will ensure the comments in your review are investigated further. Thank you again for taking the time to leave us a review.
4/5
TrustpilotAmeesha Florant
Ameesha Florant has been assisting with the management of my property prior to and during this difficult time [Covid-19 virus]. I have appreciated her patience, perseverence and professionalism throughout.
Agent replied · 24 December 2024
Thank you for leaving us a review, we will make sure Ameesha is made aware of your kind feedback, thank you again.
5/5
TrustpilotA reliable well managed company with excellent service from Patryk Lehmann
A reliable well managed company with valuable ties within the variety of services (property/rental management, accounting including taxes, sales, etc). I have experienced excellent service from my property manager - Patryk Lehman - who was always prompt and reliable. When the flat required repairs due to a water leakage from above, he went out of his way to ensure this was done fast and in a cost effective manner.
5/5
TrustpilotGreat service and special thanks to Sarah Golder
Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!
1/5
TrustpilotTerrible experience in London W8
Terrible experience in London W8. The agent bothered to answer my e-mails, when I called directly suggested to contact by e-mail to fix appointment. Instead of arranging requested viewings I got tonnes of rabish overpriced apartment offers. The same agent asked me every time to send my property search requirements. I felt absolutely ignored. As the result, after nearly 2 weeks chasing for viewing arangement the apartment went ''under offer''.
Agent replied · 24 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
5/5
TrustpilotThanks letter
I would like to thank Mrs. April Keane the one and only for her exceptional support during my accommodation at 53 Kensington Court, she was beyond my expectations, supportive and helpful, she is definitely an excellent example for deal with customers .. thank a million time and all the best
5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
5/5
TrustpilotShahena has been very professional and responsive
Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.
5/5
TrustpilotApril Keane has been a pleasure to work…
April Keane has been a pleasure to work with as my property manager. She attends to issues quickly and is prompt with email reply.
1/5
TrustpilotHampton international not professional
Hampton international is a firm that is inefficient and unprofessional. When it comes to grabbing/finding a tenant they seem to be nice and quick. when it comes to the end of the contract they are slow and let things drag. We had to chase them with lots of emails with regards getting our deposit back. I urge all tenants to be aware of that.
Agent replied · 24 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGreat agents
Yoanna was so helpful with getting us into our flat. We could tell that she really tried hard for us.We have a had a few issues with the property, but Melanie has been very helpful, always quick to respond, and has helped with any issue we had.
5/5
TrustpilotSara at the caterham sales office is a…
Sara at the caterham sales office is a credit to your company. Incredibly helpful. Fantastic service and should be promoted to show others how it's done right.Thank you Sara
5/5
TrustpilotThank you Anca!
Anca is so brilliant! She is managing our tenancy and she makes it very easy for us, when sometimes renting can be really difficult.
5/5
TrustpilotProperty Management
Our Property Manager Minneaux Schandorf is exception in ensuring all bases are covered - across timely and prompt communication with our tenant ; timely payment of service charges ; immediate attention to repair and maintenance related issues. Thanks very much Minneaux !!!
1/5
TrustpilotYou better not use this service
If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat
Agent replied · 24 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotThe most helpful person I’ve met
Taylor went over and beyond to help smooth out the deposit return. Restored my faith in human nature
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
