Harron Homes Selby reviews

★★★★★ 5/5

Trustpilot

Such a fantastic experience reserving…

Such a fantastic experience reserving our home with Jane at Highfield Manor, Fixby. From start to present Jane has been amazing and we cannot thank her enough for making the process as stress free as possible. Highly recommend.

Melissa · 30 August 2021

★★★★★ 5/5

Trustpilot

It's a very good planned houses in this…

It's a very good planned houses in this newdevelopment area. I will definitely recommend to have a look. Jackie is very cooperative and supportive.

Prakash · 1 May 2023

★★★★★ 5/5

Trustpilot

Had such an amazing experience with…

Had such an amazing experience with Harron Homes. Jane has been nothing sort of exceptional. She is unbelievably knowledgable and so thorough! Absolutely unreal customer service throughout and we can’t move into our new dream home! 😍

Steph · 22 October 2021

★★★★★ 1/5

Trustpilot

We regret every second of buying a Harron Home

We bought our house on Rosendale Gardens nine months ago and have deliberately waited to write this review to give a fair account of our experience from sales to snagging.From the outset we would like to point out this isn’t our first home. Myself and my wife have previously brought new builds and have renovated a 100+ year old property so we know what is and isn’t acceptable in a new build property and have a good eye for how a property should be finished.The marketing material from Harron Homes is very slick and makes constant reference to how good their homes are. Here are a few quotes pulled from their marketing material ‘At Harron Homes we have a passion for detail. This detail is reflected not only in our superior quality homes but also in the service we provide to our customers’, ‘Carefully crafted homes’ and ‘We aim to get the quality, value and customer service right first time, every time’. Regretfully our experience is the complete opposite of this, our opinion is their homes are poorly built with low quality fixtures and fittings and appallingly finished.We began the process of buying with Harron Homes in June 2021 and found the sales team helpful and part exchange process to be smooth and efficient. Unlike many builders Harron Homes did give us market value for our house in part exchange so credit to them for this. For us it all started to go wrong after exchanging contracts. The sales team invited us to visit the property a few weeks prior to completion so could see how things were progressing. To say we were disappointed and frustrated with the build quality, finish and workmanship is an understatement. So much was our concern that we were invited to revisit the property a few days later with the area sales manager to point out our concerns. Detailed notes were taken by the area sales manager (4 sheets of A4 paper) and we were told they would be passed onto the site manager and put right prior to our moving in date. Whilst this was a positive step we were so unhappy with what we saw that we asked our solicitor to contact Harron Homes to explore what options we had for pulling out citing our concerns, fully expecting some dialogue. However, this didn’t happen, within 24 hours we were served with a legal notice from Harron Home’s solicitor to complete with no attempt to address our concerns. In an attempt to try and get Harron Homes to resolve as many of the issues as possible prior to us moving in we instructed a professional snagging company to visit the property a couple of weeks prior to completion. The snagging company contacted Harron Homes to arrange a visit only to be told they wouldn’t be allowing them on site until after legal completion. Upon moving in it quickly became obvious that none of the points we raised with the sales manager had been resolved. You are given 1 week to pull together your snagging list. We had over 180 agreed snags (6 sheets of A4 paper!) which needed resolving and were given a 3 month timescale for resolving the defects. In my experience of other home builders, it is at this stage you are passed to the after sales care team who arrange for the snags to be resolved, not so with Harron Homes. You get the site workers who will turn up when they feel like it (or not at all) who attempt to put something right but don’t really care. Being cynical, you could say this is deliberate so that you don’t follow up and live with the problems or spend money yourself to sort the defects as we did in some cases. To date we still have a handful of snags remaining and are finding new problems on a daily basis.The annoying thing is that the majority of the snags are caused by bad workmanship with what appears to be a ‘that will do attitude’. I fully appreciate that houses are built within tolerances but this seems to be the standard response Harron Homes use when homeowners challenge something.Upon moving into the property we wrote to, emailed and left telephone messages for the directors of Harron Homes inviting them to visit our property to see the issues first hand and for them to decide if they would be happy with the finished product we had purchased. Needless to say, they have never replied or returned our calls, which further cements our belief that they too like the trades people they use do not take any pride in the homes they build.We sincerely implore anyone thinking of buying a Harron Home, if you value your mental health and general wellbeing, please don’t do it. If you like stress, disappointment and feeling like you’ve been ripped off then please go ahead and buy from Harron Homes. One final word of advice is download a copy of the NHBC Standards you’ll need them !

Chris · 20 June 2022

★★★★★ 5/5

Trustpilot

A fab experience at Highfield Manor

I’m only at the beginning of my journey with Harron, having just reserved my plot, but the help and information I have received so far has been first class. Jane and Claire at the Highfield Manor development are friendly and knowledgeable and even though I’ve needed a lot of time to reach decisions, Jane has never rushed me and has instead been supportive. I’m looking forward to completing my journey with Harron

Michelle · 14 April 2023

★★★★★ 5/5

Trustpilot

Exchanging contracts for plot 55…

Exchanging contracts for plot 55 oaklands Heath was made extra special by jaqui and Sheridan. Jacquie made the choosing the options enjoyable and easy.

M · 14 April 2023

★★★★★ 1/5

Trustpilot

Harron Homes East Midlands awful customer service

We noticed that a pipe coming out of a wall on the exterior of our new build, had caused severe mold like green discoloration. I emailed Harron Homes North Midlands and spoke to (removed after a complaint from Harron Homes), who was most unhelpful. She tells me it is a blow off pipe for the boiler, but this is in the Kitchen and the pipe in question is 20ft away backing onto the lounge. She refused to assist anymore or put me in touch with the actual survey dept until I provided her with proof of yearly service of the boiler? Crazy that you have to provide proof of maintenance to get an answer to a simple question. This and other issues means I regret ever buying a house from Harron Homes. Once they have your money, customer service comes a poor second from then on. Please also not the same reply template from Harron Homes on trust pilot. Word for word. So just so they can identify me as a real buyer my details are... Steve Scott Lavender Fold site Barnsley purchased In 2020

Steve · 7 June 2022

★★★★★ 5/5

Trustpilot

A credit to Harron

Just reserved our plot at Laughton Gate, and we honestly can’t thank the sales staff enough, he’s helped our dream become a reality! Right from the site office opening on the new development, either my partner or myself or both have been into the site on an almost weekly basis, waiting for the plot we wanted. We have been greeted by a warm welcome and a friendly smile every time. Nothing has been too much bother, and thanks to him we have secured our fabulous plot and we can’t wait to move in!!!!!

Lisa · 30 May 2022

★★★★★ 1/5

Trustpilot

Don't ever rent from this company

Don't ever rent from this company. They are liars and thieves. They change existing rules per pets and smoking , they invent lies to keep security deposits. They are so bad the employ a team of negotiators to buy their way out of the situations they know are illegal

Charles · 30 August 2024

★★★★★ 5/5

Trustpilot

We visited the Heritage Green site in…Chesterfield

We visited the Heritage Green site in Chesterfield at the weekend. The sales executive, Jeanett, was super helpful. We don’t live in Chesterfield & we’re keen to learn about the local area as well as viewing the available properties for sale. Jeanett spent a long time with us, not she talked us through the different properties, walked us around the site, talked us through the process ie time-lines, optional extras etc & also gave us a lot of information about Chesterfield. Furthermore, she told us which close by sites to go to to view show homes on styles not offered at Heritage Green. The help Jeanett gave us has really helped us to think more clearly about moving house

Caroline · 23 May 2022

★★★★★ 5/5

Trustpilot

York Vale Gardens

Last year myself and partner were interested in a house on the York Vale Gardens development. After looking at a show home we went to reserve a plot which unfortunately by the Monday had all been reserved! Caroline then called me a month later to let us know there was a plot available! Straight away we reserved the plot, at the time I had Covid and Caroline brought to me the welcome pack and papers to sign dropping them off at my door to get the ball rolling! The process was smooth reserving the property on the 17th Dec and getting our keys 31st Jan! (The house was already built and ready) which was really appreciated as we were due to have our first child beginning of April! The site manager and assistant Scott & Mark have been great too with snagging issues sorting them straight away and even completing jobs themselves. The only minor grumble I have is our street does not have a sign, so when ordering parcels this can be slightly annoying.

Melissa · 13 May 2022

★★★★★ 4/5

Trustpilot

All in all, great!

We have just completed and moved in to our beautiful new home on the Hawthornes in Carlton. The purchasing journey was ‘ok’. Communication wasn’t as I’d hope - neither forthcoming or consistent, equally I’ve not received any communication from sales since moving in to feed back, however it has to be said that Zak the site manager is utterly superb. Everything he has promised; he’s delivered and you can tell he takes real pride in his work. Snags are few and far between and we absolutely love the house, which of course is the main thing! Also, Sam who oversees Part Exchange has to get a mention; she took all the stress out of the process, an absolute credit to Harron. You hear horror stories, however the end product is the most important thing, and we couldn’t be happier with our house.

Matt · 5 May 2022

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Do not buy your home from Harron! The house we completed on is in such shockingly bad state I can hardly believe someone would build anything like it. It looks like its been built by a child. We have crooked walls, radiator on the wrong wall, missing extractors, several scratched windows, even cracked patio doors. Massive gaps under internal doors, we have bahtroom doors not possible to close as the lock is lower than the opening on the frame etc etc etc! We have been living in the house for almost 4 months and our snag list (with over 200 items) is being ignored by the site management who are beyond useless. We tried to raise our issues with customer care but they ignore us too. There seem to be no one even slightly interested in helping us, there is no apology, no response, nothing. I absolutely hate the house that was supposed to be our forever home. Its so sad. Do not make the same mistake. Avoid at all cost!

Golo · 26 April 2022

★★★★★ 5/5

Trustpilot

We have our dream home

Reverdale park Annette has been amazing from start to finish, thank you so much 😊

Arlanda · 11 November 2023

★★★★★ 5/5

Trustpilot

Shipley Lakeside

We are currently purchasing our new home at Shipley Lakeside. What can I say both Sarah and Charlotte are brilliant. Both very customer focussed, no question too much trouble to answer. Very informative, welcoming and friendly. Made us feel very special today when we went in to reserve our new home. Cannot wait to take possession of our new home and enjoy the peaceful setting at Shipley.

Customer · 30 July 2023

★★★★★ 1/5

Trustpilot

Amazing at the start but as soon as they have your money they aren't interested!

I have lived in my home for 3 years now. Most peoples experience are positive until moving in and then they make out snagging will be completed within weeks/months and here I am with a list 3 years on.I am pregnant and my spare room to be nursery has a serious temperature issue and now that baby is coming along this is more of a serious snag that needs fixing. When my bedroom was 21 degrees in the winter after heating had been on, baby's room was 14. I have had a couple of responses and empty promises and now it is just silence and the last thing I need when I am pregnant.The houses are never finished off to a high standard and never finished because the snagging is never complete until years down the line, when your house has been lived in.As new build companies go, the house sizes and value for money are pretty good but their customer service and after care is so poor I could never purchase another.Who knows if we will ever get sorted but please be aware my experience is not rare.

Customer · 11 April 2022

★★★★★ 4/5

Trustpilot

The sales team ( Tracey and Joanne)…

The sales team ( Tracey and Joanne) were amazing they couldn’t do enough for us when we were buying our home also Todd has been very helpful with the after care.Our home is beautifully designed and we love living herePlot 104 meadow veiw

Ci · 18 September 2019

★★★★★ 5/5

Trustpilot

Ann our sales executive as been amazing…

Ann our sales executive as been amazing she as & is there for us every step of our way to purchasing our new property cannot say enough on the service she as offered us & we feel we have gained a new friend X

EElizabeth · 2 November 2024

★★★★★ 1/5

Trustpilot

Lived in our home 4 years

Lived in our home 4 years, the roads are still not finished, the shared gardens and common areas are not finished or taken care of. Gave up on snagging. You pay a lot for a home and it’s not the dream you were promised!Apparently can’t find me, using my name, worrying to say I purchased a home from them. Also quick to reply to trust pilot as it’s in the public domain, you message customer service and your ignored for months.

Carrie · 6 April 2022

★★★★★ 1/5

Trustpilot

Trying and failing to get basic…

Trying and failing to get basic snagging sorted for over 2 years. Happy to leave your house with faulty electricals.no one from the head office answers the phone, email after email after email to customer service go unanswered and ignored. Our delvelopment was finished well over 12 months ago and the road isnt finished yet - pot holes absolutely everywhereRead all the 5* reviews - the vast majority of these are before purchase / handover so not really a fair reflection! And they try to push you to put a positive review before you get your house - i know for a fact because i was offered a bribe to put up a 5* review when buying, see its still going onShocking and shameful, they truly are a disgrace to the housing industry

Alex · 4 April 2022

★★★★★ 5/5

Trustpilot

Excellent experience with Ann at Brierley heath

Excellent experience with Ann at Harron Homes, Brierley heath.

Aron · 13 December 2025

★★★★★ 5/5

Trustpilot

Nevisons Fold reservation

I've reserved a house on the Nevisons Fold development and so far the service has been amazing. Janette, who has helped us with our reservation, has been great. She's very knowledgeable, answered every question we had, explained things thoroughly, and is always on hand over email or phone. I can't thank her enough for her advice and reassurances.

Miss · 23 June 2025

★★★★★ 5/5

Trustpilot

Reservation at Thorpe Meadows

We have just reserved our plot at Thorpe Meadows, Chesterfield and we could not be happier. The service we have received from Matt Elliot during this time has been exceptional. Matt has made the process effortless and the help we have received from him to reach this stage is the main reason why we are already counting down the days to move in. Thank you again Matt, we have our dream home pending and it is thanks to you.

Laura · 3 May 2022

★★★★★ 4/5

Trustpilot

Purchased a new build on Phase 2 at…

Purchased a new build on Phase 2 at Crich and used the P/x on our home to help purchase the property.Overall Harron homes gave us a fair price for our home and it was fairly straight forward.Ann the sales lady kept us fully informed on the progress of the new build and was very helpful with helping us choose extras etc for the new home.We had regular photos showing us the progression on the build too.When buying a new home it isn’t like buying a new car expect issues with the new home.The only criticism I have is the snagging work took too long to complete but I accept Covid played a part in that.Overall we love the house and the area.Thanks again to Ann and Daz the snagging expert who did a great job rectifying our issues.Andy&Helen

Andy · 9 March 2022