Harron Homes Selby reviews

★★★★★ 1/5

Trustpilot

Further Update

This is my fourth review and update of my current situation.Following my last post on 19th October I did receive a written reply from the managing director, John Booth on 20th October, however the contents of the letter were disappointing to say the least and did not address all my concerns. I therefore wrote back to John Booth on 1st November and have yet to receive a reply. My local MP is now involved and has written to HH on my behalf as well as writing to all other homeowners on the Rosendale development asking for their experiences of HH.Despite the negative press received to date from both the Rotherham Advertiser and Yorkshire Post there still appears to be a reluctance from the management team at HH to address my concerns and to fully engage with me to resolve the problems.I would say anyone thinking about buying a HH please believe the 1 star reviews and take the 5 stars reviews with a pinch of salt as many of them are pre completion. Once they have your money they really do not care if you are happy with your property they simply move on to the next victim.

Chris · 1 December 2022

★★★★★ 1/5

Trustpilot

5 years in and so disappointed…

We are 5 years in and so disappointed and angry. Harron have failed to rectify issues with our home and do not answer emails or return calls - please do your research before buying from this company. We have a list of defects including cracked stonework, missing tiles, poorly set brickwork, kitchen floor needs replacing - the flooring was being replaced as it was defective but the contractor could not do it because the sub floor was not laid properly. We now have a crunchy floor and a trip hazard where the flooring was glued down as a temporary fix. This was 2 years ago. Other work promised by managers who then have left is not honoured. They have repeatedly ignored emails and phone calls to ask how and when the work will be done. Please save yourselves some heartache and stress and avoid Harron Homes at all costs. Would give no stars if I could.UPDATEI have responded directly with more information in response to Harron’s reply. Yes I am a genuine buyer and looking forward to getting a constructive response.UPDATE 12/8/22No response whatsoever- not even the standard acknowledgement- honestly save yourselves some heartache. Next stop for us will have to be court action.UPDATE 29/11/2022Although I’ve had this response to my review (12/8/22) just yesterday 28th November I have had no contact whatsoever from anyone at all at Harron Homes so absolutely no liaising going on here. Kitchen floor gets worse by the week I could go on…..

GB · 29 November 2022

★★★★★ 5/5

Trustpilot

Amazing service

Myself and my partner have visited shipley lakeside a few times over last few weeks and very time had an amazing experience. Charlotte and Amanda have both been very friendly professionally and welcoming and understanding of what we are working towards for our new home. Amanda directed us to a different site Heritage Green, so we could see a show home of the home we are looking at. Jo at that office was very welcoming even though she was aware that we weren't looking to buy at her site. This is such a contrast to how we have been treated at other housing developments in the are where the woman was rude and dismissive as we weren't in a position to buy right now. I would recommend Harron homes to anyone as the level of service is amazing, no question is too much and you are welcome to go back as much as you need to get the information you want.

Lorna · 28 November 2022

★★★★★ 5/5

Trustpilot

Strongly Recommend.

Hannah at Bilsthorpe chase is an asset to the company and should be recognised as such. She has routinely gone above and beyond the general expectations and requirements. All questions, problems and queries have been thoroughly addressed, she has kept me up to date with any developments with the property, facilitated numerous drop-ins and scheduled appointments with limited notice and has consistently been a pleasure to work with. The solicitors despite other reviews have also been exceptional and replied to all emails in a timely (normally <24 hours) fashion. The build quality appears to be of a good standard with properties being smaller but with a high quality finish. The whole process has been made significantly easier from start to finish and I cannot over recommended them.

Customer · 25 November 2022

★★★★★ 5/5

Trustpilot

Rosendale Wickersley

Called in at Rosendale gardens to find out some information about the properties there. I was amazed at their quality and the professionalism of their sales person Alistair. Their was no pressure and the friendliness was a credit to Harron. I would certainly recommend you view these properties.

Rosie · 18 October 2019

★★★★★ 5/5

Trustpilot

A really positive experience

Caring, professional and attentive sum up our experience with Harron Homes when considering our home move options. Caroline was amazing throughout, always going that extra mile to help meet our requirements. We could not have asked for more.

Edmund · 27 February 2022

★★★★★ 1/5

Trustpilot

Absolute cowboys

Just don’t bother, and don't believe them when they say "they've changed"....we were told that in March 2017!Harron Homes have excellently designed houses but sadly that’s where the positives stop. My wife and I have been thoroughly disappointed with the final house. Our house has had over 250 snags and the standard of workmanship throughout has been extremely poor. This has also been confirmed by a professional snagger and an independent surveyor and structural engineer. Our snags have included major structural issues such as a bowing wall, an RSJ not in compliance with Building Standards and missing insulation from the walls and roof. The customer services team ignore emails / phone calls / letters and cannot actually resolve issues. The Head of Customer Services is also unprofessional and ineffective - I've not heard anyone say one positive thing about her!We’ve had two Construction Managers visit our property who have agreed it’s poor, but didn’t actually fix anything. As a result, we’ve now raised three separate complaints with the LABC which has been painful and has proved that Harron Homes repeatedly lie, and are only focussed on maximising profit. When you speak to the LABC they will openly admit that Harron Homes are one of the worst house builders they work with!Our neighbours are also disappointed with their homes too, and as I can see from the other reviews we’re not alone. I would tell anyone to walk away, as there will be better houses on the market. Plot 94, Farriers Croft

Karl · 11 September 2019

★★★★★ 5/5

Trustpilot

Brierley Heath - Great customer service

We have recently purchased a new home at Brierley Heath, the on-site sales team of Julie, Hannah and Meryl have been fantastic from the time we initially visited the site to the date of completion. Now that we have moved in Meryl has called in regularly to make sure we have everything we need, we are now working with Dave and Joel on our snagging list and so far no complaints and looking forward to a positive review once the list is complete.

ChrisB · 8 November 2022

★★★★★ 5/5

Trustpilot

Mr J Linfitt & Miss C Middleton

Myself, my partner and our newborn child went to the Bilsthorpe chase branch of Harron Homes. We were very nervous about purchasing our dream home, especially in the current financial market. The staff at Bilsthorpe chase (Hannah and Karen) could not have been more helpful and reassuring. They spent almost a full day supporting and helping us with our application and helped make the purchase of our dream home all the more special. Since the purchase, we have been to visit the property and the team and aftercare service has been second to none. We would highly recommend using Harron Homes, not only for the quality of their properties, but also for the excellent service and customer care offered. Hannah and Karen are a credit to the company and we thank them for their continued support with our home move.

J.Linfitt · 1 November 2022

★★★★★ 5/5

Trustpilot

Thanks to Sue at Bishop's Glade

We visited the sales office of Bishop's Glade at Ripon today and we would like to say a big THANKS to Sue, who has been very helpful and patient and gave us a lot of useful information.

Y.P · 26 March 2022

★★★★★ 5/5

Trustpilot

Fantastic Service

In February we reserved our home with Julie & Karen in sales, we have just moved in 27th June 2019. Julie & Karen have been absolutely lovely through the whole process. Reassuring, helping and friendly. We absolutely LOVE our home, we have had a few little snags, nothing major, but all of these are being ticked off extremely quickly and the service we have received has been excellent. I have had the assistant site manager at my door most days asking if everything is ok, letting me know who’s calling and when and they’ve even done me a few jobs as a good will gesture! Thank you Harron for a wonderful service and Thank you Julie & Karen for helping us get our beautiful new home 😊

Stacey · 13 July 2019

★★★★★ 5/5

Trustpilot

Harron Homes, Dewsbury, Amberwood Chase

My experience has been nothing but a pleasure!We moved into our first home in April 2019 with the help from Jo in sales it was a swift and stress free process.Matt the site manager came round to welcome us in that week. Once in we were not pressured in to complete a final snagging list, they allowed us time to settle in and get things sorted in our new home. The snags were never anything major but were all carried out within a timely manner and we even added to the list weeks/months after been in the house. Matt the site manager looked after sorting out the snags and was very helpful, he always kept in contact and called me after something was completed and kept me updated on when things were getting done. really professional. Thanks Guys!

Mr · 12 July 2019

★★★★★ 5/5

Trustpilot

Carol at Shipley Lakeside is a breath…

Carol at Shipley Lakeside is a breath of fresh air, always pleasant and professional and so helpful, she has time to listen to any questions you ask. Looking forward to continuing the rest of our journey with Carol's help.

Lorraine · 28 November 2021

★★★★★ 5/5

Trustpilot

We have been very happy with our house

We bought our new build from Harron homes in Boroughbridge and have been really happy with our house. Yes we had a few snags as all new builds do but they were all sorted in the first 6 months. We have lived here 3 years now and have had no issues with our house. The finish is of a high quality, the rooms are spacious and all the fittings are still like new. The houses have character and are not just square boxes like a lot of other new builds I have heard some people have had a bad experience but I felt it was important to leave my positive review as I would be happy to recommend them.

Lucie · 20 October 2022

★★★★★ 1/5

Trustpilot

Updated Review

This is an update to my review dated 07/10/22Following my previous review, I have again emailed and left a further telephone message for the directors of Harron Homes to seek answers to the questions raised in my letters regarding the build quality of property and their handling of the latest incident which sees me, my wife and two children living in rented accommodation.Since moving into the property in September 2021 I have tried to contact the directors (either by letter, email or telephone) on 10 different occasions and have provided several photos. I have even offered to visit the managing director John Booth at the Chesterfield office on two separate occasions. Both the Rotherham Advertiser and Yorkshire Post have run articles about my property and our current situation. For whatever reason the directors and senior management within Harron Homes seem completely unwilling to respond or engage with me in anyway. Perhaps customer services can answer why this is ?

Chris · 19 October 2022

★★★★★ 5/5

Trustpilot

The Hawthornes Buying Experience

I would like to let other potential buyers know just how well my overall experience of buying at The Hawthornes development went. From the outset, the sales executive at The Hawthornes, Nicola, was a tremendous help, advising that the Harron Homes Home Mover arrangement could prove ideal. Having signed-up to this, my old house, another Harron Home at a nearby development, went on to the market a week or so later, and sold within 24hours. I was quite astounded, but also quite grateful that this part of the arrangement had gone so well. I then set about sorting internal finishes, and once again, Nicola's help and advice proved invaluable. Great support and real assistance throughout were key through to the eventual moving day. Caroline joined the sales team and provided more of the same support as she (and Janette now) continues to do. The site manager at The Hawthornes has also provided great support with sorting one or two minor issues. The house is just as I had planned it and wanted it to be. A great investment for me and just absolutely delighted with Harron Homes' support.

John · 19 October 2022

★★★★★ 1/5

Trustpilot

Harron Writing own reviews!

Harron are clearly writing their own 5 star reviews on Trust Pilot to bring there score up! We like the house however they don’t know what they are doing and how to manage people and their expectations.Offer customers a real view of likely completion dates instead of constantly disappointing them with your made up unachievable dates…Fix the snags and talk to your customers instead of doing nothing and ignoring them.If you decide to buy a house from Harron do so carefully and consider the extremely poor service both at a completion level and in the snagging stage.Once they’ve had your money be prepared to be ignored…

Simon · 18 October 2022

★★★★★ 1/5

Trustpilot

Horror Homes, cowboy builders to avoid at all costs!

We have been living, or should I say existing, in our house built by Harron Homes at Hockley Croft in Boroughbridge since December 2021. They started to fix some of the issues on our snagging list in Jamuary, but have not returned to finish the jobs off since. We have 90+ snags on our list and still no idea when they will be fixed despite numerous phone calls and emails to customer services. Our list has supposedly been sent to contractors multiple times but customer services never seem to follow up to check work has been booked in. This is the first home we have bought together and all we want to do is sell it and move on. Harron Homes do not care about making our home right, only about making money from unsuspecting buyers. Please don't fall into their trap, if you have reserved you can still pull out now. They're cowboys, they don't take any pride in their work and don't show any remorse for leaving buyers with shoddy houses. Avoid!

Elisa · 18 October 2022

★★★★★ 1/5

Trustpilot

See Anna Tims and the Guardian or the…

See Anna Tims and the Guardian or the Observer for a clearer picture than this site portrays. The reviews here reflect buyers/owners and people whom have visited the sites and are looking to buy. 5 stars depicts people looking to buy and whom have visited the show homes and houses, its not hard to get that right, even Harron can manage. 1 star are real buyers and owners, and honestly what you are left facing. Please do your research and look and listen to real reviews and owners, not people being asked to leave complimentary reviews for a hamper and favorable plot.

Chris · 17 October 2022

★★★★★ 5/5

Trustpilot

And so our new house journey continues…

And so our new house journey continues with the snagging. I must say that this is 100%better than our other snagging experience with another large firm but this is down to the care and attention from Niall the site manager and his assistant, Scott. Trades have been expertly organised to complete our list. All our worries have been dealt with brilliantly truly making our new house into a home,Thank you so much guys.Jane B

Jane · 10 May 2023

★★★★★ 5/5

Trustpilot

Perfection from day one!

We are buying a plot at the Shipley Lakeside and are being supported by Charlotte and Amanda. Since the moment we stepped foot on site for the first time we have been WOWED. Not only by the stunning homes and quality work, but by the attention to detail and amazing level of support from the team. I personally feel fully supported and that I can reach out to Charlotte and Amanda about anything and they will be there to help, as this has been the case so far. I feel safe and reassured that we are working with an experienced and genuinely caring team, which is a wonderful contrast to past experience that I can draw on. I couldn’t recommend Harron Homes more! Thank you.

Mr · 16 October 2022

★★★★★ 5/5

Trustpilot

New Home at Shipley Lakeside

We completed on our beautiful new home at Shipley Lakeside two weeks ago and our experience so far has been very positive. The team have kept us updated throughout the build process and the sales executives, Charlotte and Amanda, are always very friendly and approachable. Any queries or issues have been dealt with promptly. Our impression is that they genuinely care about their customers and go the extra mile to make sure that everything runs smoothly.Our new home exceeds our expectations and despite the inevitable snags which occur in all new build properties the standard of finish is very high. The site team are always on hand if required and our snags are being addressed in an efficient manner. Ian, Ki and Dale are a pleasure to deal with and although they are very busy they are happy to give their time to discuss any concerns.Well done to all the team at Shipley Lakeside, you have a fantastic site, with stunning views and we hope to be very happy here for many years to come.

Rachel · 16 October 2022

★★★★★ 5/5

Trustpilot

Highfield Manor, Fixby (Jane)

Spoke with Jane at Highfield Manor, Fixby, Huddersfield about a new build with part X. Jane was very friendly and professional while I asked her lots of questions. The experience made this new venture very straight forward and we could not recommend Jane highly enough.

Mr · 13 July 2020

★★★★★ 1/5

Trustpilot

If I could give zero stars I would.

If I could give zero stars I would.Countless issues. Still not resolved after 8 weeks. Unhabitable rooms with mould and no urgency to resolve the root cause. Their process is horrific. Customer after care is terrible from the top level decision making. Once they have got your money they really don't care. Be warned.

Andrew · 31 July 2024