Harron Homes Selby reviews

★★★★★ 1/5

Trustpilot

Harron hell

Many of the good reviews are from people who are yet to move into their homes...we owned our home for 3 years, it was never water tight, flooded every time it rained...caused so much stress and health issues. I would not have a harron home given! Best thing we ever did was selling up! Warranty with the LABC isn't worth the paper it's written on. Do proper homework on this company before buying ...do not put yourself through the stress!The team wish to assist me now I have sold my home!!! A shame they didn't want to assist me when a wall feel down, yes a wall!!! Or when water repeatedly pissed through the roof for the whole time I owned the house...as with all the jedburgh houses... stop building houses....you cannot seem to be able to do it!!

Kirsty · 12 February 2023

★★★★★ 1/5

Trustpilot

Beware all interested in purchasing a…

Beware all interested in purchasing a home from Harron homes , it’s been a nightmare I’ve stripped back my house and started again . Gas leaks , cavity’s empty bad mortar, poor brickwork, developer poor , aftercare service is a joke , DONT TRUST A WORD THEY SAY , they take your money happily and leave you with all the problems.Me and my family are 5 years in and we still don’t have a completed estate, with endless amounts of issues and a cowboy builder to finish them Please don’t make our mistakes, DONT through your life saving away

Lee · 11 February 2023

★★★★★ 5/5

Trustpilot

Best customer service

After first meeting Julia Portington, the sales person from Harron Homes at The Grange devolpment in Shireoaks, she was extremely helpful in providing us with all the information we needed to assist us in the purchase of a new home on that site. Her knowledge and professional attitude is much appreciated. To date all the staff we have met have been very pleasant and accommodating. The house we have chosen is the Salcombe V1 which is quite different to most styles of new homes. It has a high end specification which will well meet our needs.

Stuart · 9 February 2023

★★★★★ 5/5

Trustpilot

Nevison Fold, Barnsley - Janette

Janette has been great; friendly and offers some great ideas and suggestion. Definatley interested in this development and working with the rest of the team

N · 4 September 2023

★★★★★ 5/5

Trustpilot

Visited the site,Jackie was very…

Visited the site,Jackie was very helpful.the show was was lovely I will be back to talk to Jackie again she was very knowledgable thank you

Gill · 2 September 2023

★★★★★ 4/5

Trustpilot

Salcombe VO - Far grange meadows

Salcombe VO - Far grange Meadows - We have not had the very best experience with Harron Homes since we purchased the property , issues and issues were arising, but finally have got things sorted almost, since we moved in last month & met Simon Giles the Site Manager who has taken care and full responsibility to get things done for us & I can say he has done a very good job , we feel much better and appreciate his effort and help, it now feels someone is understanding and listening to us properly . Simon took a step from day one when we spoke to him and discussed our concerns, it’s just been over a week and we can see such a difference , we feel he understands and takes his job over and beyond for his customers & For this we would give Simon 5* , but Harron homes 4* as we didn’t feel that from anyone else. Thankyou so much Simon. Also would like to add - Nicola and Sharon - (sales ) did amazing job, kept us updated and took responsibility. 5*

Amena · 6 February 2023

★★★★★ 5/5

Trustpilot

The Hawthornes, Carlton

The Hawthornes, Carlton, Selby

JD · 31 March 2026

★★★★★ 5/5

Trustpilot

Plot 58 Oaklands Heath

I viewed a fabulous 3 bedroom house at oaklands Heath. Destiny was very knowledgeable and professional, very helpful. I am seriously considering this house true to the great service received when viewing.

Inayah · 29 January 2023

★★★★★ 5/5

Trustpilot

York Vale Gardens

Our experience of purchasing a Harron Homes property has been very positive. The process from reservation to moving in day has been very straight forward. We part exchanged our old property and received 100% market value, the PX process was very easy. We moved into our home at York Vale Gardens 5 weeks ago, just over a month ahead of schedule. The quality of the build, fixtures and fittings is excellent. The site Managers Scott and Kavin have gone above and beyond for us, nothing is too much trouble to ask them. We had a very small snag list, these jobs were completed by Chris, again nothing was too much trouble to ask and he took time and care in completing the jobs. All of the staff at this site have been excellent.Jo & Paul Plot 192

J · 27 January 2023

★★★★★ 1/5

Trustpilot

The Brambles

I have lived in my Harron Home for almost 8 months. Following an initial flurry of builders repairing numerous snags, we have since been left with an outstanding list which they are reluctant to do. Following 8 weeks of waiting, a site manager turned up and was aggressive, rude, and unprofessional & refused to even investigate. Now going through the NHBC process. I would never ever buy a Harron Hell Home again, and would NOT recommend.

Charlotte · 2 June 2023

★★★★★ 1/5

Trustpilot

Queensbury Gardens

Without question the worst company I’ve ever had the misfortune to deal with. The buying experience was reasonable and the problem starts when you move in to your new home. If you have an issue then good luck in dealing with the Customer Care team. As other reviews point out there is such a high turn over of staff in this team that no resolution is given before a new team is in place and then you are back to square one. The last house was finished on Queensbury Gardens over 4 years ago and Harron Homes seemed to disappear overnight and have barely been back since. As they won’t make the necessary investment to have the development signed off then we have to rely on Harron to maintain the site which they don’t do. In the end we are left with a shockingly messy development with zero maintenance this year. Rubble dumped and left for 2+ years, fences blown down and flapping around as a serious health and safety issue with weeds as tall as me!. Despite phoning Harron Homes and emailing them relentlessly since mid-February they have never once had the courtesy to reply or call me back. I’m told that their Customer Care Manager, who’s name I’ve been asked to remove by Harron Homes despite the fact that mysteriously positive reviews of Harron Homes contain individual names, will call but she hasn’t done yet in over 1 month. You can’t escalate this beyond her as Directors seem too gutless to speak with you either. Quite honestly the worst company to deal with and I can’t express how annoying it is to have this development left in such a poor state of repair. I write this review to share a true experience of how Harron treat and value their customers. They should be ashamed.UPDATE: despite the reply suggesting our details cannot be verified they know that is not the case. They have our details now and know which house we purchased so their reply is disingenuous. If they were as quick in their Customer Experience as replying to TrustPilot then we may have gotten somewhere with our numerous issues.FURTHER UPDATE. Still Harron Homes treat their customers with utter contempt. As an example the blown down, unsafe fence mentioned in my original review is still blown down but will Harron put this right-of course not. Since February 2022 I have been asking their CX team and specifically an employee by the name of E*******h who quite simply refuses to do her job. I have lost count of the number of times I have called said employee but not once has she had the decency to call me back or reply to my emails. Instead she just hangs up when you call to ask why she doesn’t call you. I escalated this to the CX manager who goes by the same name as the incredibly positive reviewer of Harron Homes that I’ve just seen on TrustPilot (Nicola Downie) but she doesn’t bother to reply either. An utter disgrace of a CX team but this is how Harron see fit to treat their customers. Believe me, with service like this they simply don’t deserve your custom.

Louise · 23 January 2023

★★★★★ 1/5

Trustpilot

Harron will let you down when it really matters.

We believed we were buying a beautiful dream home from this company, and although there were many more snags that I anticipated, as it seems the jobs were just rushed (such as uneven plaster, rough paint and more recently, all of the screws falling out of my door handles), it wasn't the biggest issue we were due to face.Due to some fault of Harron (I feel like we weren't give the truth here as they claimed the issue was as a result of flushing the systems on the estate when they had finished work, but work has not yet completed, no-one else's property's were affected and we were told there was a blockage being cleared.) our whole garden was completely flooded with sewage, all the waste from the estate and whatever other chemicals are regularly flushed down toilets. I called customer services for support and was completely abandoned and told I would need to deal with the issue myself- that involved stopping the constant flood still working its way down around the hold garden and rising up towards my back door, and then the clean up that would need to happen afterwards. I was told it was my fault and couldn't possibly be the fault of Harron - I must have continually misused the system. For over 36 hours I was left in this state until another worker returned to site, saw the disgusting mess, told me they were certain Harron was a fault and began the process of helping me rectify the situation. For just short of two months we were left in this mess - we were unable to use the garden, advised not to open the windows as it was likely that there would be toxic and hazardous chemicals on the garden.Harron eventually (after much pushing) admitted fault and picked up the mess, relaid the stones and the grass. But refused to help me deal with the rest of the disgusting mess, the ruined toys, crusted and covered with used toilet roll, the fences, the table and the BBQ. It hasn't been cleaned properly.Customer Services continue to ignore me for weeks at a time when I message, and then completely ignore specific question I ask or points that I raise.I've written to head office to complain and have received no response in return.I've never felt so completely let down by a company and the customer services.What I've learned is that when it really matters, Harron will let you down and will leave you to suffer. With lots of complaints, you may get some support, but it will be the minimum they can get away with and they won't go the extra mile to help you resolve things - even when they are the ones at fault. I simply wanted to feel that my kids could be safe in their own garden.

Megan · 21 January 2023

★★★★★ 5/5

Trustpilot

Bilsthorpe Chase

We’re really happy with our home at Bilsthorpe Chase. We’ve had great service from everyone here, in particular Hannah during the presale period and Paul post completion.

Jade · 26 June 2023

★★★★★ 1/5

Trustpilot

Harron promised us a luxury forever…

Harron promised us a luxury forever home and after 6 years this June we are still having problems with our house (4 bed detached Tiverton). From leaks in the garage to water coming in the front bay and the draughts are unbelievable, latest thing we have found is mould on the inside of the window frames in the front and rear bays due to leaks. Customer service has changed that many times and we have to keep repeating ourselves constantly,resent all the email history and still heard nothing. Our previous house was persimmon homes and after 10 years of being in there we never had this much bother, Harron rely on you to loose faith and do the jobs yourself and the estate still hasn't been taken over by the council due to quality issues.

LINDA · 13 January 2023

★★★★★ 5/5

Trustpilot

Thank you YorkVale Gardens!

We are so over the moon with our house progress at YorkVale Gardens in Howden, the site manager Scott & his deputy have been amazing helping us & showing us round our house so far. They answered all of our questions & reassured us they are there if we need anything at all. We are amazed with the progress so far & we are so excited to move in. All the staff that we have dealt with have been fantastic. Scott & his deputy Are so approachable & helpful. Thank you so much! Lucie and David.

Lucie · 13 January 2023

★★★★★ 5/5

Trustpilot

I moved on Friday and it was excellent

I moved on Friday and it was excellent. The support I received from Jane was very good and we settled nicely in the new house. The building quality is exceptional and I will recommend it to any one interested in quality homes

Mr · 4 October 2021

★★★★★ 5/5

Trustpilot

Sales Exec at Riverdale Park (Doncaster) who has been very friendly, helpful and prompt in communication

On behalf of one my friends in London, I approached Harron Homes's current new development at Riverdale Park (Wheatley Hall Road, Doncaster) to get details about a 4BR house. Almost instantly, I received a very friendly and welcoming response from Karen Cole (Sales Executive) who then briefed me well about that property, its current status and estimated completion date. Not only that, she took extra effort by visiting the plot next day and sent me some images on the status of the building that house this was really so wonderful of her. My friend is also very happy with the professionalism and promptness shown by Karen. I am now planning to visit the development site soon after my friend is here in Doncaster. I wish you all the best Karen and your entire team; many thanks for your help.

Sushil · 9 January 2023

★★★★★ 1/5

Trustpilot

Lovely house but the after care is awful

Lovely house but the after care is terrible. 3 years after purchasing and still jobs outstanding. Some jobs they have outright refused to do despite several conversations. When they finally do turn up to do the snagging jobs they are to a poor standard. Be warned if you buy a Harron Home make sure the snagging is completed before moving in if possible as the work will never be completed to a high standard.

Consumer · 14 July 2023

★★★★★ 5/5

Trustpilot

I would like to thank Jane Jubb

I would like to thank Jane Jubb for her patience and assistance in completing the purchase of my our new home. They have both been a pleasure to deal with and worked really hard to get a deal over the line. So far so good! Many Thanks!

Tom · 27 July 2020

★★★★★ 5/5

Trustpilot

Sylvia was absolutely fantastic

Sylvia was absolutely fantastic. She helped us out no end. Was a little unsure of what we actually wanted but after all her help we found what we liked and didn't like from a property

Craig · 7 September 2022

★★★★★ 5/5

Trustpilot

Vicky was exceptionally helpful in…

Vicky was exceptionally helpful in negotiating the part exchange of my property for our new build home. She was able to answer all my questions and provided a superb service which enabled us to move in on time. Thank you for your help Vicky! Richard Dewar

Richard · 31 October 2020

★★★★★ 5/5

Trustpilot

Manor Farm - Rebecca

We have just reserved a house at Manor Farm, Snaith. Rebecca has been amazing, talking us through the process and answering our endless questions!Reading some of the other reviews, we were a little worried but Rebecca has put any worries to rest and we can’t wait to move in!

Claire · 29 September 2019

★★★★★ 5/5

Trustpilot

Laughton Gate

The team at Laughton Gate are absolutely amazing! Right from reservation through to moving in day, we have felt really well looked after. No matter how many times our buyer tried to delay exchange of contracts, Harron were understanding and patient with us to ensure we didn’t lose our purchase, that meant more to us than we could ever express. Any teething problems have been dealt with swiftly and efficiently. Honestly can’t thank the team enough, we love our new home!!

Lisa · 23 December 2022

★★★★★ 5/5

Trustpilot

I wanted to leave some great feedback…

I wanted to leave some great feedback for the staff who work on site especially Ivan. Ivan is a great asset to Harron and always goes the extra mile to bring a smile on customer’s faces. Ivan is diligent and He definitely deserves to be recognised.

Bhageshri · 8 October 2020