Harron Homes Selby reviews

★★★★★ 1/5

Trustpilot

Customer service is terrible!!!!!!

Harron Homes Yorkshire Customer Service Department are terrible!!!! We have been trying to resolve issues following the purchase of one of their properties at Warren close in Pontrfract. They are not able to retain customer service staff so you agree with their staff to have things done. Then they disappear and you have to start all over again! Then they try to say they don’t have the details on their system and try to say your out of time. It’s appalling when you eventually get confirmation they will sort and then nothing for months. It’s a real shame they can’t just sort out the issues and leave the customers happy instead of frustrated!! I note they are getting some good ratings again. Perhaps they have got a new head of customer service. If you could please respond to my emails and complete the agreed issues that would be appreciated. Otherwise I will have no option but to review other options to get these resolved

Mr · 12 October 2022

★★★★★ 1/5

Trustpilot

If I could give no stars I would

If I could give no stars I would. This company is a disgrace. They put the completion dates back time and time again, original date July 2022, then October, then November. It isn’t even at first floor and any clown could see it will not be ready in Nov despite them confirming this 2 weeks ago. I can tell it’ll be 2023. They do not get back to you and leave you having to find short term accommodation over and over. Do not sign a contract with them unless it’s well underway unless you have no timeframe. They have all the power and don’t they know it. They are completely unprofessional.

Sally · 11 October 2022

★★★★★ 1/5

Trustpilot

If I could give zero stars I would.

If I could give zero stars I would.Countless issues. Still not resolved after 8 weeks. Unhabitable rooms with mould and no urgency to resolve the root cause. Their process is horrific. Customer after care is terrible from the top level decision making. Once they have got your money they really don't care. Be warned.

Andrew · 31 July 2024

★★★★★ 1/5

Trustpilot

Just when we thought things couldn’t get any worse

This is an update to my review posted in June 2022.We are now 12 months into owning our Harron Home and at the time of writing my wife and I along with our two children have been living in a hotel for the past 4 weeks due to the latest problem with our property.Whilst on holiday in August 2022 a push fit plumbing fitting within our hallway ceiling failed causing extensive water damage to the entire ground floor, which HH have acknowledged was down to poor workmanship by the plumbing contractor. One of many we have endured in the last 12 months.HH under the direction of their contracts manager wanted the rush the remediation work without in my opinion properly assessing the damage or letting the property dry sufficiently. When asked if HH would be finding us alternative accommodation whilst the work on our property was carried out, we were told no because they deemed the property to be habitable.When it was made clear we were not happy with this we were told we could make a claim against our own home insurance policy. Given our lack of confidence in HH being able to remediate the property to any acceptable standard we felt we had no alternative but to instruct our insurer, who on visiting the property immediately deemed it to be uninhabitable due to the damp, mould growth and level of work required. Due to the volume of water which escaped the property is currently having to be dried using injection drying. The entire kitchen along with the downstairs w/c have been removed, several walls are back to brick, there are no ceilings within the hallway/lounge, no central heating to the ground floor, bear concrete floors and exposed electrical wiring. All of our downstairs furniture, sofa, dining table, TV etc have been written and disposed of by the insurance appointed contractors.Quite how HH expected us to live in a damp and mouldy property with two young children without a functioning kitchen and no furniture is quite beyond me.The current timescale for remediating my property is between 3 and 6 months and to date not one member of the HH management team have spoken to us or arranged a visit to offer their apologies. Given the level of damage, stress and upset this has caused we feel this is very disappointing and discourteous, particularly from a company which claim in their customer charter to get the 'customer service right first time, every time'.We have written to, emailed and telephoned the directors of HH to on several occasions but have received no reply other than an emailed apology from customer services. We have been left with no choice but to contact the local press, the Rotherham Advertiser, who will be running an article this week.On top of this we still have several outstanding snags one of which relates to brick work which I am having to refer to the NHBC due to the lack of any communication from HH on this point. The battle goes on……………..

Chris · 7 October 2022

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. Purchased a Harron Home in 2020 and two years later they have still not fixed our snags. We have snags that breach regulations and standards. Harron Homes 'Customer services' simply block your contact details when you try to contact them. Extremely poor workmanship, even worse customer service. They work hard to get negative reviews removed from this page, it is the only hard work you will see from Harron Homes. Please do not buy from this cowboy builder.

Nicole · 5 October 2022

★★★★★ 5/5

Trustpilot

Brierley Heath

We went to reserve our first home yesterday at Brierley Heath, our journey so far has been amazing and Julie was so helpful and went through every detail to ensure we were happy. Looking forward to seeing the progress and moving in!

Eden · 7 March 2021

★★★★★ 5/5

Trustpilot

Dealing with a first class firm.

We are so impressed with the professionalism, care and consideration of Michelle Ellis and her colleague Mary at the Thoresby Vale development in the buying of a house that we truly want in an area that we want. Positive attitudes, great communication and product knowledge have resulted in restoring our faith in new house builders. Thank you so much and have already recommended two more families to you and Harron Homes. First class service from first class people, well done.

Jane · 22 September 2022

★★★★★ 5/5

Trustpilot

Bought our first ever new build house…

Bought our first ever new build house at Laughton Gate. Fell in love with the show home and went to see Julie in the marketing suite. Both Julie and Jo have been brilliant! Really friendly and knowledgeable with every aspect of our purchase. Nothing was too much trouble and they even printed our legal documents off and posted/delivered them on our behalf. A great experience from start to finish.

Angela · 9 September 2023

★★★★★ 5/5

Trustpilot

Harron Homes Crich

All staff, especially Ann have been amazing from choosing the plot to moving in. She has been informative, supportive and friendly.Since moving in the building team have been great putting any little snags right, all very friendly and understanding.

Stephanie · 1 October 2021

★★★★★ 5/5

Trustpilot

Penny Rands was extremely welcoming and…

Penny Rands was extremely welcoming and friendly. She talked us through options and processes and continued to offer guidance over the phone after we left site. The homes are lovely with fantastic quality finishes. Would definitely recommend.

Lucy · 16 January 2022

★★★★★ 1/5

Trustpilot

They refused to repair my floor. Told me I am putting heavy furniture in the kitchen which is causing the laminate to develop bubbles and dents! I am very convinced there in damp in the floor.

They refused to repair my floor. They insisted that I have furniture in my kitchen which caused the laminate floor to bubble and develop dents. They repaired the next-door neighbour`s floor which had a similar issue. I If the floor had been durable it would not move and have bubbles because of "heavy furniture"

Modester · 17 July 2024

★★★★★ 5/5

Trustpilot

Niki Clarke has been brilliant during…

Niki Clarke has been brilliant during the part exchange process. Niki has always been on hand to answer any questions or queries and also went above and beyond to get the sale completed in the best possible timeframe.

T · 11 November 2021

★★★★★ 1/5

Trustpilot

Absolutely terrible after sales service

Disappointingly I’m having to leave such a negative review when I really didn’t want to. The house itself is nice and the sales team were very helpful. But I’ve given the customer care team almost a year to fort my issues and they have completely failed.Unfortunately the after sales customer care is so bad that it had completely changed my opinion of Harron homes and I would not buy from them again.They simply do not care about your issues and there’s nowhere near enough people to deal with all the issues they have - but yet they keep throwing houses up when they can’t Coe with the outstanding issues.It’s coming up to a year now since we moved in and we’ve still got around 10 unresolved issues.Customer devices just ignore email and if you do speak to them they avoid answering any specific questions and just blame ‘contractors’Last week I finally got them to reply to me on a complaint I have with my garden and they dismissed the complaint without even referring to the actual problem.I actually feel sorry for the customer care staff because nobody higher up will help them. It seems anyone senior thinks they are far too important to deal with lowly customers.It’s so bad I honestly can’t explain how useless they actually are.Houses look nice and luckily we haven’t got anything seriously wrong but it’s just the volume of small issues that they will not resolve for us

Richard · 3 September 2022

★★★★★ 5/5

Trustpilot

We visited the site in Huddersfield in…April

We visited the site in Huddersfield in order to see the Windsor showhome.We wanted to thank Jackie for being so helpful, fitting us in and spending time with us on an obviously busy day. Great customer service and much appreciated.The Hopsons

Linda · 5 April 2021

★★★★★ 5/5

Trustpilot

We have bought a home on heritage Green…

We have bought a home on heritage Green and Jo O Niel the sales executive has been there on our journey and anything uncertain or not sure about she has been so helpful in finding out for us any way possible and if anything she is not sure about she will chase it up for you and find it out for you. Jo is so caring and understands how much your new home means to you and if you have any questions or change your mind (eg when you come to make your choices) she's always there to help.

Annette · 26 August 2022

★★★★★ 1/5

Trustpilot

Avoid Harron homes

Like countless others, we are experiencing very poor customer service and build quality. One of the snaggers of the company came out to repair some of the snags (we moved in on the 17th December). He said himself that they just want your money and try to get out of repairs as much as they can! I’ve reported a broken tile in the shower that we didn’t find in the first 7 days as it was right in the corner but Harron are absolutely refusing to even give us 1 tile it’s absolutely laughable. You pay for quality and honestly they are over priced for what you are actually getting. They promise you the world when you first reserve but once they’ve taken your money, that’s it. I am on the Thorpe meadows site in Holmewood as I’m sure Harron will comment on here to identify. I am currently emailing back and forth with your ‘co-ordinator’. It’s sad that people genuinely don’t want to give people their dream home as we’re promised in the beginning. We’re finding more things wrong with the house every day as it’s not possible to find everything wrong with the house in the first frantic 7 days of moving in and sorting everything. Save yourself heartache and buy a much cheaper property and do it up yourself!

Izzy · 26 August 2022

★★★★★ 1/5

Trustpilot

Poor Customer Service & Poor Quality

I completed in March 2022, upon collecting the keys, it transpired the property was actually not complete from a decor perspective and the garden was incomplete. The Sales lady who handed the keys advised the garden could not be completed due to the rain, whilst the Site Manager advised it was as a result of no turf and lack of staff. I had an extensive list of snags which I have had to battle to have resolved. Harron Homes made appointments for the work to be completed, but the respective workmen/people have failed to show up. Harron Home have advised me, in the current climate it is difficult for them to find tradesmen - this work is outsourced by Harron Homes. When I have had poor quality of work completed, Harron Homes have actually advised that they cannot say much to these tradesmen else they will down tools and find work at another site! However, I still have work which is completed. Despite reaching out to Harron Homes on a regular basis on email, nothing has moved forward. In fact, it has ended up going back and forth between Customer Services and the Site Manager, ultimately leaving me with no choice but to start legal action. Harron Homes, have also twice failed to acknowledge an email regarding legal action. I have had numerous unanswered emails from both the Operations Director, Site Manager and Customer Services.I regret purchasing from Harron Homes and highly recommend not purchasing from them. The above is the tip of the iceberg which I have faced with Harron Homes. Unfortunately, until this is not resolved, I have to deal with Harron Homes. The bottom line with Harron Homes is they do not care once they have completed on a property and will come up with excuses or ignore customers. This company is not fit purpose and should not be trading, nor be building houses.Update: Thank you Harron Homes for your reply, however there are no messages in my inbox.

Ashna · 24 August 2022

★★★★★ 1/5

Google

Shocking after-care! DO NOT BUY WITH HARRON HOMES. We have been discriminated and lied to. Joke of a company. I wish we never bought this house. We have put multiple complaints about poor drainage in our rear garden (within 3 meters of our house). We have been ignored for the past 3 years (only 2 jobs were completed in this time from our snag list)- we have been told Harron Homes are unable to receive any of my emails and when contacted by phone they were always apologetic and promising to call back, but never did. We felt like it was going nowhere. Beginning of this year the job planner on our site had changed and we have started to be taken seriously- at least this is what we thought. So back in January/ February I started asking about completing our snagging list and completing works on our garden. Until June we have been ignored once more- we have been told that they are trying to arrange somebody to come in and assess the garden. When I called them once more I have been notified that the assessment has already been carried out- without our knowledge. They have trespassed onto our property and then we still did not receive the report back. I have been told on the phone that Harron Homes believes there is only a poor maintenance of the law, but no issues with drainage. This has really frustrated me and I said I would like an independent company to come in and assess it while I am present. Harron Homes hired Turfplus Ltd 5th of August). During the assessment Turfplus has agreed with me about the poor drainage, residue of a lot of moss and algae that only happens when there is drainage problem. Yet I have received the report back saying there is minimal drainage problem and the only issues on our law are: blunt mower, weeds and burnout spots (pet urinating). I believe they were hired by Harron Homes on purpose "to shut down" this complaint. I can see no reason why would they hire a company from Scotland, while we are located in North Yorkshire, whose reviews are all 1 star. Our next door neighbours (and their next door neighbours too) also have had issues with drainage and this has been accepted and redone by Harron Homes and we share the exact same type soil! This makes absolutely no sense and I apologise but I also feel like there is an issue with discrimination- the people who had redone their gardens are English. I am deeply offended and disgusted with this company.

Katarzyna · 16 October 2024

★★★★★ 1/5

Google

We were interested in a plot and visited the site in August 2023. We were advised the plot would be released end of September. We were interested in doing part exchange and the sales team advised the valuations should be done in September before the plot gets released. We got the independent valuations done and I had to keep phoning and chasing to find out what was going on. After 2 weeks they called and told me they couldn't do part exchange as the plot wasn't released and wouldn't be released until January 2024 at the earliest. This was a complete waste of our time. Then only 1 month later, the sales team contacted me and said the plot was now released (Nov 2023) and did I want to proceed. I emailed asking whether the part exchange could now go ahead and got no reply to my email - nothing from them. I asked for updates/further information and got no reply. I am well aware of all the FB groups (like Victims of Harron Homes) telling stories of shocking aftercare, but our experience was terrible sales customer service. There seemed to be different opinions on the project times with no-one knowing when things would or would not be released and/or completed. I had to constantly chase for information and updates. During a time when the housing market is slow I'd of thought that they would have treated potential buyers with more courtesy.

Suzanne · 16 October 2024

★★★★★ 5/5

Trustpilot

The Paddocks Wickersley

Went to visit the site today as really keen to reserve a plot. Julie was very helpful and professional and Paul the site manager was brilliant - thank you both for all your help.

Helen · 6 May 2022

★★★★★ 4/5

Trustpilot

Well what can I say…….

Well what can I say - our journey started in February 2022 with a random visit to Wyndthorpe Chase in Doncaster. This is when we first met Alistair and Rachel’s and loved the site, it’s space, quality of build and the HH sales teams approach and openness. We have now purchased more than one property and feel as though our decision to invest our future in this site is 💯 sound. We have had our issues, highs and lows but that’s just par for the course…. Fantastic on-site support and honestly we are now friends with the site staff and feel part of the HH family..Our only negative is - The customer service team at head office are slow to react to snagging issues and require constant chasing.Overall we have had a positive experience with the HH team at the Wynthorpe chase development and love our purchases. Thanks guysJASON & MARY

Mr · 28 July 2022

★★★★★ 5/5

Trustpilot

The sales process has been a really…

The sales process has been a really positive experience at Thoresby Vale.Michelle has been helpful and friendly throughout, including providing support on the various options available and sending photos as the build progresses.

Tony · 11 June 2022

★★★★★ 1/5

Trustpilot

Poor build quality and appalling customer service

Very poor developers.Two issues..1st Poor build quality, not luxury at all! Workmanship poor, door frames, bay windows not level. Electrical and plumbing issues. Poor quality and faulty fittings including scratched windows and faulty carpets. And that’s before the poor decorating.2nd Customer service is not their strong point. They seem good before the sale and after they won’t return calls, reply to emails to get the defects fixed.Fundamentally only buy a property if you have the patience of a saint, a great lawyer who can put protection in place and/or the money to fix the defects.Stay well clearThis response is laughable…High Gables Pocklington now you know who I am!

Julie · 18 July 2022

★★★★★ 5/5

Trustpilot

Such a fantastic experience reserving…

Such a fantastic experience reserving our home with Jane at Highfield Manor, Fixby. From start to present Jane has been amazing and we cannot thank her enough for making the process as stress free as possible. Highly recommend.

Melissa · 30 August 2021