Harron Homes Selby reviews

★★★★★ 1/5

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Harron Homes - The Grange

-- UPDATE 2 --After my initial review, Harron's reply asked me to provide details so they could assist further. I replied to them with my e-mail address and Harron ignored it.After my 1st update highlighting their lack of response, Harron have replied but, again, not to me directly even though they have my contact details.They urge me to contact the same customer care team who have already told me they won't deal with the issues reported.If Harron genuinely want to resolve the issues, they can contact me directly with an explanation of how they plan to do it and I'll happily provide a 3rd update admitting I was wrong about them.-- END OF UPDATE 2 ---- UPDATE 1 --If you thought that Harron replying to this review showed they actually were "keen to assist", it appears you would be mistaken.From the details in my review they could have easily identified me if they wanted to. But, as with many of their negative reviews, they chose to imply that the review might not be genuine. I can assure anyone interested that I am a genuine, very unhappy purchaser of a new Harron Homes property (as, I imagine, are many of the writers of the other negative reviews).I have provided them with my e-mail address through the private message they sent (the same e-mail I've used in communication with them over the last 3 years) and I've had no response to it from them at all.Be aware, this is the type of thing to expect from Harron if you do choose to buy from them.-- End of update 1 ----- Original review below ---If you are looking for a New Build property with (to quote Harron's marketing material) "quality as standard", I would advise looking at developers other than Harron Homes.My experience of buying a property from Harron reflects many of the reviews on this site (and other review sites). Their sales and marketing teams did a great job of convincing me that I would get a beautifully finished home and if any issues did occur they would be dealt with and fixed promptly. The reality has proved to be the opposite.I had the property professionally "snagged" when I bought it. The snagger found many examples of a poor quality finish and, in his opinion, the house was not in a condition suitable for handover.While Harron initially seemed willing to deal with the issues reported to them, it didn't take long for for that to change. I have had unreturned phone calls, ignored e-mails, appointments not kept, remedial work done to a poor standard, work started then left for 2 months before being finished in 1 day, requests for a proper schedule of work ignored, etc.I get the impression that they have been hoping the poor after-sales service will result in new owners 'giving up' and sorting the problems out themselves.This has been ongoing since before Covid, although Harron haven't missed the chance to use that as an excuse, and they have taken the opportunity to furlough staff responsible for fixing problems while still building more new properties (presumably with the same poor finish).Eventually, I had to go to the warranty provider's (LABC) remediation service to get action on some issues, and Harron are refusing to comply with the LABC's instructions to fix some external mortar cracking, caused by Harron's contractors when they were dealing with other cracks, and to investigate my reports of rooms losing heat quickly and possible insulation issues.In spite of 2 failed attempts to fix the cracking, Harron now just quote the words "thermal shrinkage" and claim it's not their responsibility.Because of Harron's refusal to inspect the cold issues, I had a professional thermal imaging inspection carried out, which has shown numerous issues with potentially missing or incorrectly installed insulation, excessive heat loss and cold air ingress, and cold air flow behind the plasterboard.I've passed the report from this inspection on to Harron, and their only response has been that the insulation has been checked, is all present and correct and they won't do anything further. They have not checked the insulation or any of the other identified thermal issues since I've owned the property.If, like me, you are gullible enough to believe their marketing and buy a new property from Harron, be prepared for a lot of stress and disappointment after moving in.I would suggest that, after agreeing the property price with them, you discuss with your solicitor if it's possible to hold back some money subject to Harron completing any defect remedial work properly. At least that way you would have some money to be able to get issues fixed by a reputable builder if Harron fail to do the work.

PhilR · 1 March 2022

★★★★★ 1/5

Trustpilot

Too many defects

Too many defects, snags and shody workmanship too mention them all individually but what is noticable is the lack of them recifying the issues. As an example the roof above my front door was leaking making the door unusable. When informing them of the issue and what was wrong and what needed to be done. They had to send their CSO out to inspect. 1 month later he came out and agreed that it was an issue, a month later the roofers came out and agreed it was an issue. A few more months went by and another team of roofers came out and agreed it was an issue but they didn't have the 4 plastic strips to repair it. A few more months went by before I contacted them again for an update. They sent a team out to fix it with the wrong colour replacements. To cut a long story short. 2 5 years in and I still keep a bottle of shower gel by the front door.Standard reply below. However the issue has passed 2.5 years to sort a simple issue. Throughout Harron Homes are not in control of their sub contractors. Excuses ranged but included blaming subbies. Excuses such as they went to the wrong site, but refused to make them come to the right site. I spoke with assistant manager who got the ball rolling but I asked to speak to her supervisor 2 months ago, still waiting. Which part are you working with? My phone is free now and is always available. Ring now??Still not rung

Rik · 1 March 2022

★★★★★ 5/5

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Visited Harron Homes at Killinghall…

Visited Harron Homes at Killinghall this week, the show home was amazing and Caroline was really helpfull, lovely location with great staff. Highly recommend a look round the show home, it’s gorgeous.

S · 26 February 2022

★★★★★ 5/5

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York Vale Gardens - Excellent

Me and my husband moved into York Vale Gardens just before Christmas. The whole process of purchasing, completion and post completion queries has been wonderful. Small snags and issues identified at completion were fixed immediately and to our convenience. A couple of issues have arisen since and again Harron Homes have fixed these as soon as possible. Big thanks to both Scott and Mark the site managers, very approachable, friendly and professional, nothing is too much for them. Made our whole moving experience a lot easier!

Kathryn · 21 February 2022

★★★★★ 5/5

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Jane at Harron homes was exceptional…

Jane at Harron homes was exceptional helping us every step of the way during our purchase of our forever home. Nothing was too much trouble and I’m very particular! I can’t recommend Jane enough

Arlene · 23 October 2021

★★★★★ 5/5

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Fantastic experience!

Jane at Highfield Manor couldn't have been more helpful. She was efficient, informative and supportive during the reservation process. Thanks Jane!

Melissa · 30 April 2023

★★★★★ 5/5

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Buying a new house.

Great people to do business with. Very helpful, kept us informed all through the purchase process. The house is finished to a high standard.Only comment I would make is that the patio to the rear french windows and the small path to the rear door are neither use nor ornament. Also the lack of a door to the side of the garage is a real frustration. Apart from that all good.

Stuart · 20 February 2023

★★★★★ 4/5

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Good experience with the Thorpe Meadows team, thus far.

UPDATE (6/02/22) - We have got a callback today from Matt who was sincerely apologetic, and was not able to get in contact due to matters outside his control - That we did appreciate and he was lovely and answered all our pending questions which went a long way to making us feel hopeful._UPDATE (6/02/22) - So after seemed like a promising start. We have yet to receive any contact from the Harron site in regard to a plot we would love to secure, this is despite multiple calls and messages left asking to be called back. _(29/01/22) As first-time buyers, we were keen to deal with house developers who were willing to listen to us and patiently advise us, not sell to us. That’s what we found with Matt & Sylvia at Thorpe Meadows. They have been genuinely lovely. We can’t wait to deal with them as we navigate through this process and get our first home._We will continue to update this review.

Joseph · 6 February 2022

★★★★★ 5/5

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I was quite worried about buying a new…

I was quite worried about buying a new build house given all the horrible reviews online. However I can say harron homes have exceeded my expectations. From reserving the house to moving in the whole process has been smooth and effortless. We have bought on The Hawthornes, North Yorkshire. The site manager and customer service team have been great. They are actually chasing me to compete snags! The few workmen who have already been out to compete snags have been efficient & tidy and have done a great job. Overall I am very happy with our new home & it is above and beyond what I expected it to be.

Jessica · 31 January 2022

★★★★★ 5/5

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Great Customer Service

Jan has been fantastic with helping me out to buy my home in High Gables, always checking up and trying to offer incentives and help me out with a complicated buying process but the support has been extremely motivating!

Rob · 22 August 2020

★★★★★ 5/5

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Attentive and friendly

Sylvia, Ann and Chris was extremely attentive on the day we visited. They went above and beyond to ensure we had all details we needed. They were all very friendly and helpful.

Krystal · 15 January 2022

★★★★★ 5/5

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My welcome to housing on Wyndthorpe Chase

The sales executive had a welcoming and friendly manner from the first time I came to view Harron Homes. She helped me to find the house just right for me and was easy to contact when I had any queries.I was impressed by the positioning of the houses and found the layout of a mixture of different housing attractive to look out. I look forward to moving into my new home.

Muriel · 6 February 2023

★★★★★ 4/5

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Wonderful Experience

This has been quite an experience and an enjoyable journey with the Hawthorns Carlton team. The service has been very professional from the sales ladies Sandra and Caroline. Although the house was suppose to finish September but we ended up getting it in November the sales time kept us well informed.To the site team Zac and Simon thank you so much for the support. You do attend to each and every issue on time please keep up the good professionalism.

Kudzie · 11 January 2022

★★★★★ 1/5

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Bilsthorpe Chase Horror Home please…

Bilsthorpe Chase Horror Home please don’t buy House on the site you would only be disappointed by the poor quality of workmanship. The customer services is as bad as our workmanship stay away. Don’t waste your money. Don’t be your next victim and be disappointed.

Wayne · 21 September 2024

★★★★★ 5/5

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Hawthornes Windsor

Moved into our new Harron Windsor at Hawthornes today. I wanted to mention Kelly, nothing short of amazing! She really does go above and beyond for you. She was our original Contact and although Caroline and Sandra have been wonderful it’s been so nice to have Kelly throughout the process. Site manager Zac, Simon and their team have been excellent. I can highly recommend the part exchange process, such a stress free experience, reserved In September and completed in December. Thankyou!

Dawn · 5 January 2022

★★★★★ 5/5

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Beautiful houses, friendly salesman

Matt was really helpful and in went in depth with any questions or concerns we had. He was very friendly. The houses are lovely, well sized and really nice show homes.

Cherry · 27 February 2022

★★★★★ 5/5

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First Class Customer Service

Having reserved our plot at Thoresby Vale, Mary & Michelle spent considerable time with us whilst we chose options and additional features for our new house. They were both extremely helpful and patient providing plenty of guidance to assist us in making the right choices. They are professional, wonderful ambassadors for Harron Homes, very kind, considerate and caring. A very big thank you to them for making our lives easier and providing a first class service.

Ricardo · 12 July 2022

★★★★★ 1/5

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The Site manager said you get what you pay for

We purchased a house from Harron home’s in 2020 and it is by far the worst thing I have done. Do not ruin your 2022 by buying anything from this company unless you want to spend two years of your life trying to resolve snagging and major structural issues with your new build house. I have DPC underground, internal and external walls that are 40mm out of level and windows that do not close properly, draft under floor boards, loose bricks, extractor fan full of cavity insulation and many more. Currently I am been told that my windows can’t be fixed due to payment dispute Harron home’s have with the window company. Im not sure why this has anything to do with me. We still have none of the work resolved fully and some has been made worse. My family will be spending another Christmas with windows that have cardboard lodged into them to stop the freezing cold draft getting into the bedrooms and living room. Merry Christmas 🎄

Dan · 20 December 2021

★★★★★ 1/5

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I move in November 2019 and they didn’t…

I move in November 2019 and they didn’t lay my grass until June 2020 so 7 months where I was unable to use my garden . When it was laid they didn’t prepare the ground it’s uneven patchy and the drainage is none existent. The site people said they would have someone come and sort it which never happened then said I had to take it up with head office . This has now resulted in them using the excuse that I didn’t report it to them straight away as the reason they won’t fix the issue . The site manager had already told them it was terrible and not my fault yet the customer service staff are saying it’s a maintenance issue blaming me for not maintaining it . The snagging list was endless from broken gas pipes to the wrong pipes fitted to the boiler. I accept all houses will have a few issues but it’s how those issues are dealt with . Insinuating I had caused the state of my garden when it’s poor workmanship is out of order . I wouldn’t recommend buying a house from this company the aftercare is terrible

Joanne · 17 December 2021

★★★★★ 5/5

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My new Harron home

Buying my Harron home, has been a really good experience.it has been an exciting experience. Jackie has been so helpful. She is helping us every step of the way.Thank you Jackie for everything.

Ranjit · 15 October 2021

★★★★★ 5/5

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Lovely development

Attended an event at the Far Grange Meadow development. Lovely development, Sandra was welcoming and the show homes are gorgeous. Highly recommend attending the development to check out the houses available.

Paul · 1 February 2022

★★★★★ 5/5

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Oaklands Heath / Highfield Manor

I am in the process of purchasing a property at Oaklands Heath. Jacqui & Sheridan (Oaklands) and Jane (Fixby) have been absolutely amazing. They are helpful and accommodating no matter how many times I call in to view the showhomes at both sites or ask questions. My past 2 house moves have been with Persimmon, but I have to say the service received from Harron has been exceptional in comparison. Thank you and we look forward to our house being built and moving in day!

Helen · 7 December 2021

★★★★★ 1/5

Trustpilot

Worlds most expensive cowboy builders

So after being in our new home on their Rossendale Gardens development for six months I think I’ve fair judgement to explain what a complete pile of rubbish Harron really are, cowboy behaviour springs to mind. Having previously bought from another well known builder with virtually zero problems this highlighted how poor they are. To start with the sales team of which it was a different face every other week are great at trying to get their sales and commission figures up but helping you with things regarding your new home not so. Now with 20 years experience in the construction Industry myself I’ve a pretty keen eye for how things should look/ be finished. So after pointing a few snags out on the only walk around we had of the house prior to completion the site manager actually sorted non of them out. So after getting the keys to our new home I spent about an hour to produce a snag sheet as we were going on holiday the following day and I managed to fill four A4 sheets of paper. Now to see three signatures on a card who have apparently snagged your new home is beyond poor. The laughable response I got from the sales team was “they do stand a metre away”. The main issues seem to be how straight and square the walls are to which a quote from their site manager was “we have tolerances” I now notice these tolerances each time I walk through my hallway to see the lines in my flooring taper in. This has become more apparent when I’ve recently fitted my own cupboards in the utility and discovered the wall only runs out 30mm between the worktop and floor. Another trade that did a shocking job of the finish were the decorators which I can safely say my 3 year old could have done a better job and got less paint on the carpet. They have recently been back for 2 days working through their snagging list and must have left the filler in the van like the first time around. I could go on as my list really is virtually endless as I find shoddy workmanship and poor quality fittings breaking each week. To go with the shocking build quality they’ve got an equally bad customer service team at the north midlands branch. If your looking for somebody to not return your calls and reply to your emails this is the branch to go to. So it’s safe to say I’ll never buy a home from this bunch and would advise anybody that asks me about the experience to avoid them at all costs.

Mark · 5 December 2021

★★★★★ 1/5

Trustpilot

3 years on

We got off to a really bad start with Harron Homes and I have to give them 10/10 for consistency. Awful Awful houses built by cowboy contractors and a management which doesn’t care.We already have damp and we have complained how cold some rooms are but that don’t respond, obviously we are out of the 2 year warranty but many issues were reported under warranty but they seem to have a specially trained team who delay things that long and fob you off until your warranty expires. We are now being threatened by a management company for the upkeep of a unfinished site which I was under the impression we were to pay for the maintenance off not the cost of finishing it and it appears Harron have a finger in that pie too.I realise there response will be I don’t exist and they have no record of the property but unfortunately it does and I can honestly say it has been the worst 3 years of my life so don’t let it happen to you.

Mr · 5 December 2021