Harron Homes Selby reviews

★★★★★ 1/5

Trustpilot

3 years on

We got off to a really bad start with Harron Homes and I have to give them 10/10 for consistency. Awful Awful houses built by cowboy contractors and a management which doesn’t care.We already have damp and we have complained how cold some rooms are but that don’t respond, obviously we are out of the 2 year warranty but many issues were reported under warranty but they seem to have a specially trained team who delay things that long and fob you off until your warranty expires. We are now being threatened by a management company for the upkeep of a unfinished site which I was under the impression we were to pay for the maintenance off not the cost of finishing it and it appears Harron have a finger in that pie too.I realise there response will be I don’t exist and they have no record of the property but unfortunately it does and I can honestly say it has been the worst 3 years of my life so don’t let it happen to you.

Mr · 5 December 2021

★★★★★ 1/5

Trustpilot

Customer service is horrendous

As a company they build lovely houses but their customer service is horrendous. They constantly string you along with unrealistic build completion dates to keep you interested. Often refusing to give you an honest expectation, only to delay you further a few days later. Don't bother emailing their head office customer services email either, 5 weeks later and still no response...If you want a stress free experience, or to purchase a house with reliable completion date then give Harron Homes a wide berth!

Ian · 29 November 2021

★★★★★ 1/5

Trustpilot

X-Ray vision needed to check for all the hidden mistakes!!

I have been having a very very bad experience with Harron Homes. They installed a Faulty shower cubical which started cracking in the middle a few years after we moved in. Not only was the bottom of my shower cubicle covered in wood shavings plastics and rumbles, they did not install supporting structures which caused it fall apart. They have taken responsibility and decided not to act because my issues started 2 years after even though it was their contractor who failed to do their job. I am left with a broken shower cubicle with Harron Homes not wanting to have anything to do to help. Even with pictures and proof of the failed installation they are not willing to accept that their contractor is doing a bad job installing shower cubicles. Good luck with your new home, make sure you have x-ray vision to check your shower cubicles before your 2 year in the house ends. Would not recommend working with this company.

Ben · 21 November 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking company.. lie after lie

Absolutely shocking company , after putting a deposit down on a house and being told it would be ready in august the dates changed to Oct then Dec . We where then told not this year . We pulled out with a promise of a refunded deposit as it was not our fault . They never answer e mails or calls and the deposit is still not returned . After seeing the shoddy workmanship though I am glad we didn’t purchase. Join victims of harron homes on Facebook before you comment UPDATE .. only partial refund received.. so yet more lies . Call from a poor member of staff who was completely out of her depth . Get your act sorted Harron and stop telling endless lies . You promised a full refund of the deposit and we got less than half . We only pulled out as house was promised to be ready by August ( it’s still it ready , absolutely crazy )

Sharon · 18 November 2021

★★★★★ 5/5

Trustpilot

Great process…

Jane has been a wonder in the process so far and couldn’t be happier with how things are progressing

V · 13 May 2023

★★★★★ 5/5

Trustpilot

Laughton Gate Julie and Jo

Julie and Jo are absolutely fantastic. They make the whole process seamless. They’re professional, friendly and nothing is ever too much trouble. Always on hand whenever anything was needed. They were an absolute delight to deal with and our experience with them was brilliant. I can’t thank them enough.

Melissa · 29 June 2024

★★★★★ 5/5

Trustpilot

We have had an excellent experience of…

We have had an excellent experience of harron homes and this is down to Julie at the Paddocks.She has been so professional and helpful from the start. Julie has always put us at ease and been friendly, she communicates and keeps us up to date when needed and this has been very valued. Overall a very positive experience and would definitely recommend. Sarah & Adam

Sarah · 9 July 2023

★★★★★ 5/5

Trustpilot

Great customer experience

Great experience, Sally was professional, knowledgeable and honest. Made us feel at home whilst looking at New Homes.

Patrick · 10 June 2023

★★★★★ 1/5

Trustpilot

Worst experience I have ever had

Worst experience I have ever had. Do not be fooled by the sales staff that will make you feel like anything can be done and they’re here to help. They’re not. The second your contract is signed you might as we’ll talk to yourself. Then again if you do talk to yourself at least you won’t be lied to. Communication was horrendous. Most emails were ignored and had to be chased repeatedly.Our buyers requested a Long Stop date so we went to Harron and asked what they could do. We were told ‘your estimated competition is way before the Long Stop so you will be moved in before then.’ The long stop date was indeed months after estimated completion and yet we completed 2 months later than the later. The conversation that was denied repeatedly after the fact. We got weekly updates on email of build progress and estimated completion. Despite making no progress at second lift for 6 weeks the estimated completion advised didn’t change. To such an extent that we’re at second lift just a week before our estimated completion date. Moving within the town meant we could check build progress on the property. While advised we were at 80% plaster completed I checked the property, that was insecure, I found that property was barely first fix and not even plasterboarded. When I questioned Harron I was told the build progress email isn’t actually build progress but where they intend to be in the upcoming week. A completed contradiction to how it was worded and described at reservation. Due to Harron’s delays, that were never advised or apologised for, my wife, 1 year old daughter and two large dogs were homeless indefinitely. We had to find temporary accommodation at our cost for 2 months. The last week was in a local Glamping pod that was only just big enough for 2 single beds for the 3 of us plus the dogs. Harron were advised of this and didn’t care at all. In fact on the day we moved in the sales advisor asked if we enjoyed glamping in the smuggest tone I have ever heard. Like she took pleasure in the discomfort of my family. If I was told a rough timeline for completion early enough I could have sorted better accommodation but it was always just pushed on a month every month with false promises. When we finally found out that we could complete we were told on a Wednesday that it COULD be this weekend and that was only because I got fed up of the email patter and went in in person after the weekly email pushed us on another month. We were told May/June at reservation and during the delays ended up being May/August. Then the email came through newly stating September so I went in to question why now. To be fair the house was not too bad. I’m not a tradesman nor have I had the house professionally inspected, yet, but given the issues so far we were pleasantly surprised. The site manager was polite and helpful but he was only here a couple of weeks after we moved in before he left. From what I understand from others on the estate the 8th to leave so far and we are within the first 20 plots to move in.The snag list hasn’t been touched or advised on in away in 3 months despite me emailing to chase.If you can tolerate the issues we’ve had then buy from Harron. Don’t be fooled by the upmarket patter they sell you. The houses are basic unless you spec them at a ridiculous mark up. I would just advise that you get everything in writing even follow up conversations in person with an email. Do not use their advised solicitor. Every time I went to them with a concern there was ‘nothing they could do’ which I have since been advised is not the case.

Mr · 14 November 2021

★★★★★ 1/5

Trustpilot

Please DO NOT buy from these people

HAVING TO REPOST AS HARRON GOT MY OTHER ONE REMOVED I could write an essay on the experience we've had with Harron and how upsetting its been but the most important thing to me now, is that you read this and understand that the bad reviews you read below are all true. I read the reviews and decided to ignore them, that was my mistake. One that has cost me thousands of pounds. Please don't ignore them and the advise to stay clear of Harron homes. Find yourself another new build company. The positive reviews you read that have been added recently are from people that have only just put down a deposit. That have been incentivised to write a review, so Harron can bring their rating up and hide the bad reviews. These are not a reflection on the experience you will actually have with this company. Please walk away!

FTG · 13 November 2021

★★★★★ 5/5

Trustpilot

We attended the part exchange event…

We attended the part exchange event today at York Vale Gardens at Howden, Philippa was very helpful and informative, we will definitely consider this site due to its location, looking forward to seeing the new show home once it’s complete

Awells · 26 October 2019

★★★★★ 5/5

Trustpilot

Our great experience with Harron so far :-)

We’ve recently reserved a property on the Harron Thoresby Vale estate in Edwinstowe and we are so excited! The service we have received so far has been fantastic! Michelle the sales manager there really knows her site and is always so friendly and helpful. Mary the other sales person there is really helpful and friendly too. Today we had a ‘meet the manager’ meeting where we had the opportunity to get high vis and hard hats on and go down to the plot to meet Nial and Simon the site manager and deputy. What a wonderful experience! Again both the guys were so friendly and welcoming. Our experience with Harron so far has been second to none and we can’t wait for the next stages.

Hannah · 5 November 2021

★★★★★ 5/5

Trustpilot

We visited The Heritage Green…

We visited The Heritage Green development in Chesterfield and received excellent customer care. Matt was knowledgeable, welcoming and helpful. Our questions were answered thoughtfully. Thank you for your time and professionalism.

Mrs · 2 January 2022

★★★★★ 5/5

Trustpilot

Delighted with our forever home

We are over the moon with our new forever home, Harron have been excellent throughout the entire process. We moved in on time as promised, had regular build updates and site visits.Sales have been great, very helpful at every step, and I have been very demanding. The site manager has been very accommodating to my very picky husband (a builder). Our snag list is very minimal, our move day was very smooth I cannot recommend Harron Homes enough, every part of the team have gone above and beyond throughout our move.If you are thinking of buying a Harron Home, do it you will not be disappointed.

Lindsay · 20 October 2021

★★★★★ 5/5

Trustpilot

Ellie is a star!

Ellie at the Hockley Croft Boroughbridge site has been an absolute star.Her knowledge and understanding of the Harron Home house types is second to none.We were impressed with her passion and enthusiasm for the work she does.She has a broad knowledge of other Harron Home developments which really helped us to make an informed decision.We’d really like to thank her for her time and the fact that she didn’t rush us. She was patient and empathetic knowing that it’s a massive decision to be making. We are looking forward to purchasing a new Harron Home in the very near future.Many thanks, becky and toby

Betty · 17 October 2021

★★★★★ 1/5

Trustpilot

Totally unprofessional finishes scrim…

Totally unprofessional finishes scrim visible through finished painted plasterboard skirtings not fitted correctly ie mitred not scribed hence big gaps tiles on floor neither level or level with each other walls out of plumb ie in height of 2.4 mtrs out vertically by app 8 mm. Worktops supported by building waste ie cement splashed bit of architrave gas pipe not clipped behind oven Lino in bathrooms bubbling up list is endless this was one house out of several

Raymond · 9 February 2022

★★★★★ 1/5

Trustpilot

Oaklands Heath

**UPDATE: Harron's response to my review provides false assurance - the Yorkshire customer care are not liaising with me to find a resolution as indicated below. He truth is that Harron have not responded to me for months. Nothing has been resolved. We still have a kitchen floor that was pulled up by their contractors due to their fault and then abandoned pre-covid and a bog garden for which we were promised drainage, among other issues** Two and a half years in and we still have numerous issues, all of which were identified well within the two year builders warranty period, including our kitchen floor being taken up over a year ago because it is not level. Harron have completely ignored us since the flooring company fed back that Harron's request that they correct around the door cosmetically with self-levelling compound would not meet their standards as it would disguise rather than address the underlying issue. We were also promised drainage to our garden as water pours through the sleepers from the plots since built above, but despite a sizable hi-vis entourage eventually attending to assess many months ago in response to video evidence of the flooding, Harron simply do not follow through on their promises. Harron initially asserted that they do not accept professional snagging lists because "they know every little thing to look for". After much ado they did concede they can't actually ignore legitimate snags on the basis they were identified by a professional, yet much of our long list remains unaddressed.The sparse communication we have received is typically rude and abrupt, almost always telling us the person who was dealing with us has left, that X problem is the fault of Y subcontractor; certainly never apologetic, accountable or constructive. It is hopeless!

Sarah · 13 October 2021

★★★★★ 5/5

Trustpilot

Professional and friendly

Hannah Jackson has been extremely professional and helpful, as have all the other sales team.... Nothing's too much trouble for them...

Giles · 19 February 2023

★★★★★ 1/5

Trustpilot

Absolute set of crooks

Absolute set of crooks, no interest in after sales care. Happy to sell you a house and promise the world but never deliver. We have been in over 2 years now with some issues that haven't even been looked at yet. No doubt they will blame covid (like all their other reviews). I don't know how they get away with it. Their marketing department is completely diesengaged with the poor operational running of the business. They are stating to get coverage in the press now and even in parliament. Hopefully they've got what's coming to them.

Jamie · 10 October 2021

★★★★★ 5/5

Trustpilot

York Vale Gardens

We are yet to move in to our Harron Home so this review covers only the sales process we have experienced.Our experience buying a new home at the York Vale Gardens development has been very good. Mandy, Zoe and the site manager Noah have been very friendly and helpful throughout process, and patient when things didn't go according to plan.

James · 1 November 2023

★★★★★ 5/5

Trustpilot

Simpson Park Sales Executive Michelle

Michelle showed us round the Simpson Park Development in Harworth today. She was by far the most efficient, knowledgeable and helpful Sales Executive we have met on any New Build Estate. She has a lovely disposition and makes you feel welcome and at ease. She is a credit to the Company.

Mrs · 11 May 2024

★★★★★ 5/5

Trustpilot

Amanda at Shipley Lakeside was very…

Amanda at Shipley Lakeside was very professional, informative, helpful and explained everything in great detail.She is an asset to Harron Homes and made me feel very comfortable and relaxed.

Elaine · 21 March 2022

★★★★★ 1/5

Trustpilot

Horrendous experience all round

Horrendous experience all round. Despite emailing over a list of snagging issues since December 2020 I’ve had nothing done on the house. In this time, I’ve sent nearly 100 emails and have never had any clear communication to suggest when these works will be done. All the residents on the High banks development are constantly being fobbed off to the point where we have gone to the local news and our councillors I have Repeatedly told Harron homes that our new born child is due in the coming weeks and that all H&S / fire safety items that have not been completed need doing and these concerns have fallen on deaf ears. It’s so upsetting and mentally exhausting trying to get anything done with Harron homes and friends/family who have purchased through other housing developers do not seem to have this experience. Our road has not been re surfaced despite works starting on the site nearly five years ago so it still looks like a building site. This is our first home and what should be an enjoyable and exciting experience has been extremely stressful and frustrating.

Trichardw · 2 October 2021

★★★★★ 5/5

Trustpilot

House purchase lavender fold

Purchased a house on lavender fold at mapplewell. Sharon and the team couldn’t have helped me more, they’ve been patient and helpful and done everything possible to accommodate and help my transaction smooth and I love my new home.

Gemma · 16 December 2019