Trusted Agent profile · Sefton
★★★★★
428 reviews across 2 platforms
3a Chapel Lane, Formby, L37 4DL, Sefton, L37 4DL
Entwistle Green's office in Sefton, at 3a Chapel Lane, is rated 3.3 out of 5 across 428 reviews on two platforms, including 163 Google reviews rated 4.7.
Every review we hold for the Sefton office, from every platform, shown as written. First names only.
1/5
TrustpilotMy parents house in Maghull still is…
My parents house in Maghull still is advertised as a detached bungalow when we have told them 4 times it's a semi detached bungalow, even when they came to take photos they still get it wrong , had loads of viewers then you see the reaction when it's not a detached , waste of time and money , I want the head office to call me and arrange a compensation deal
1/5
TrustpilotProperty Viewing Experience
Went to view a property, was there 15 minutes early.Was contacted by them to let me know the agent was stuck in traffic, can we make another viewing appointment. Rang back and I said that were we were prepared to wait a further 1/2 hour.Not a problem they said, we'll let you know if she still can't make it.35 minutes later contacted them again, to be told that I was now contacting the wrong department(with the same number). Asked to be put through to the correct department, after 15 seconds phone hung up.Phoned up for the third time and got the standard message our offices are now shut, please leave a message.Good grief, never had an experience like it with any estate agent.I would not like to be selling my house or flat through them.
1/5
TrustpilotExceedingly Poor Letting Agents
Used this letting agency to let my home out, much to my regret. The tenant had debts going back several years and was being pursued by various debt collecting agencies.Also a criminal record for fraud and embezzlement.Incredulously Entwistle Greens "rigorous and thorough' vetting procedures did not find any of this information.Instead they gave her the keys to my home and she left owing me over £2000 in arrears Absolutely appalling service!
1/5
TrustpilotLies and deceit. Disgusting. I have the emails.
"I offered on a house £180,000. This was the reply from Entwistle, Windford: I asked ..... to leave a message - but didn’t pick one up at all yesterday. The seller wants to speak with me today - we tried to speak yesterday - he lives in Sweden. The property is on the market at offer over £180,000 and the offer is less than he was hoping for - so he said based on this he would like to see how the other viewings go. ...... had said that was your best and final offer." Now...if the estate agent didn't talk to the seller, how did she (Caroline) know that the seller wanted the other viewings to go ahead? Poor communication that lost me the house that I wanted. Horrendous experience.
1/5
TrustpilotDisgusting company
I hired them to sell my property, 8 months down the line,3 viewings,one potential buyer.Pathetic really. In meantime I decided to rent the property while for sale.So I did,what a mistake,I was lied to from day one.Ignored by rental department,I took full management service,I have been bullied by staff.I was bullied to buy insurance from them.When I raised concerns about my property and not knowing anything about tenants,I was lied that estate agent will attend the property with 24 hours notice given.Lies,lies and more lies.
1/5
TrustpilotExtremely poor company
Extremely poor company, I am in the unfortunate position of having them as my letting agents based in the north west. The administration is a joke constantly making errors, the maintenance side of things is terrible never get anything fixed and when you call to ask about it you get abuse. Worst thing is that even with the poorest possible service and tenant care they tell you that your rent is going up! Absolute Joke.
5/5
GoogleWe found the whole experience of house-buying during the stamp duty pause to be extremely stressful, however Alex at Entwistle did everything she could to keep things moving forwards. Thanks for all your help with solicitor-chasing!PositiveResponsiveness
Many thanks for your excellent 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleKnowledgeable staff Prompt appointments for viewing
Thank you for your positive feedback, Robert! We're delighted to hear that our staff were knowledgeable and that you found our appointment scheduling prompt. If you need any further assistance, please don't hesitate to reach out.
5/5
GoogleExcellent service from jack, extremely helpful and patient. All in all great customer service.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service from Sherry and Tracy…
Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn
5/5
GoogleWe have used Entwistle Green for some years now and find them to provide us with the service we require, in a professional, efficient and friendly manner.PositiveProfessionalism
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible letting agents
Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.
5/5
GoogleAll the staff were very helpful and the sale of the property went smoothly.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSTAY AWAY FROM THIS ESTATE AGRNTS AT…
STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!
5/5
GoogleExcellent customer service from Ben and Jack, both have been helpful and responsive.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThey make booking viewings impossible if you won't use their broker
Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!
4/5
GoogleThey did a good job finding a tenant for a retirement flat when my mother moved into a care home. Local, helpful and knowledgeable.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDon't trust them they will never give…
Don't trust them they will never give your deposit back. These people making money like that
5/5
TrustpilotWe rent via Entwistle Green
We rent via Entwistle Green, and our main office is St Helens. The staff are amazing and Karen, our lettings manager is great to, I would definitely recommend Entwistle Green St Helens
5/5
TrustpilotWould like to thank Gail J Hines in…
Would like to thank Gail J Hines in helping my parents move.i to there New Home.
5/5
GooglePurchased a bungalow through here and the service was great! Everyone I dealt with, including the vendors, were lovely people :o)
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleQuick and effective service from start to finish!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHorrible staff
Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners
1/5
TrustpilotScammers
Just awful. This estate agent over charges tenants on rent and then never fixes anything. Months without a working boiler, back door jammed shut and won't open, kitchen ceiling hanging down and flooding the kitchen every time someone has a shower. This has been going on for 5 months. Council now involved. Please avoid, these guys are out right scammers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green's Sefton office has 428 reviews across two platforms: 163 on Google, 265 on Trustpilot (across the whole business).
Entwistle Green Formby is rated 3.3 out of 5 across all 428 reviews, and 4.7 out of 5 on Google from 163 reviews.
Entwistle Green Formby, 3a Chapel Lane, Formby, L37 4DL, Sefton, L37 4DL.
